Trusted Agent profile
★★★★★
941 reviews across 6 offices and 3 platforms
Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.
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Morris Dibben's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.
2022 2 Silver and 1 Best in County ESTAS 2022 winners
2021 1 Bronze ESTAS 2021 winners
2020 1 Bronze ESTAS 2020 winners
2019 1 Bronze ESTAS 2019 winners
2018 1 Silver and 1 Best in County ESTAS 2018 winners
2017 1 Silver and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMorris Dibben have been fantastic throughout, and were very helpful and knowledgable when I was first looking to rent a property. Harry Fox was excellent with his communication, and very on the ball with any queries I had.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleMorris Dibben marketed and sold my student let property in Southampton. Whilst the initial service was what I expected from an estate agent, once I had accepted an offer the management of the transaction and Morris Dibben’s liaison with the buyer and their solicitors was first class. A big thank you to Narinder Rai for her persistence and diligence in keeping the process moving and keeping me informed. Thanks Narinder.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleI rented a house from this agency based on their online reviews, but I soon regretted it. They deceived me with false promises and delivered a filthy and uninhabitable property. I wish I could give them a negative rating. They made me sign a rental agreement that said the house was furnished, clean, and had all the appliances working. But when I moved in, I found the opposite. The house was full of mould, the hot water and heating were not working, the kitchen sink was clogged, the bathroom seat was broken, the flush was not working, and the TV, microwave, and blinds were damaged. (See the pictures). I contacted Anais Collier, who was in charge of letting the property, but she did not help me at all. She told me to deal with the maintenance team. I met the branch manager Samantha and complained about the condition of the house, but she denied their misguidance and even claimed that they were not plumbers or electricians and they will not know about these issues unless I reported them. She said they were not responsible for checking things like hot water or sink drainage. She acted as if they could not see the mould that was everywhere. They expected me to live in this horrible place while they fix the issues, which they did not do in more than a month time. The only thing they fixed was the kitchen sink, which took them 17 days. I escalated the issue to their customer care team and asked to break the contract. They took three weeks of time to investigate the issue but to repeat the same words which branch manager had said earlier. They said their maintenance team would look into the issue, which would take ages. They made me to suffer in the property without heating provided and with mould spreading every corner which is a health hazard. And still, they are not considering fixing toilet seat and flush as a priority thing. This agency is a scam and a nightmare. Beware of them. PS: Pictures only representing the mould problem, but not the missing basic amenities like heating, hot water, kitchen sink, toilet issues.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery professional and helpful .
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic team kept me updated Thank you 😊 …
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThey have been very helpful from start to finish and kept me updated the whole time couldn’t recommend them more. Thank you
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleWhat a great estate agents! Thomas was very professional, helpful and kind, would recommend, thank you🙂👍🏻 …
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleThis review is long overdue but I really appreciate the way we were supported throughout our tenancy. Especially when we had issues with the unreasonable landlord, the staff have gone above and beyond to help us resolve the issue. Thank you Lorraine 🙂PositiveProfessionalism
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe have just completed on our first property through Morris Dibben and as a FTB, I cannot rate them enough. Jack, Tom & Mike were always on hand to provide us with ongoing updates and to help us with any queries we had during the process. They all made the house buying process seamless and I can tell they really work hard in order to take the stress away from their customers. From start to finish, I really cannot fault their service in any way. I'm sure we will continue to use Morris Dibben in the future and highly recommend the team to anyone. Thank you so much!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
3/5
GoogleThe girls in the office are outstanding. Laura especially went the extra mile in our situation and we really appreciate it.
5/5
GoogleAn excellent and highly professional service. Morris Dibben have looked after my property for over ten years. The friendly professionals indeed.
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleExcellent Service, the lettings team were so friendly, yet professional at all times. I would highly recommend Morris Dibben, Romsey.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolute pleasure dealing with Talitha @Morris Dibben, Chandler's Ford. Talitha answered all our questions, checked details with the landlord for us and really made the letting process easy.
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
2/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Thank you for leaving us a review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleRating only, no written review.
Thank you for leaving us a review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery efficient throughout. Would reccomend.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleVery poor communication skills. Would not recommend due to one person’s inability to communicate.
Thank you Donald for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleMorris Dibben, especially Narinda, provided a wonderful service when selling my house.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
GooglePlease be aware of this extremely dodgy company. they made me loose my 6 months. they discriminate people.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThe service provided by Narinder was extremely professional and was a pleasure to deal with. Thank you
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.
The six Morris Dibben offices, by town:
Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches also won ESTAS awards in five earlier years.
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