Trusted Agent profile
★★★★★
1,082 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,082 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
880
Reviews on Trustpilot
All 3 offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI was helpedby an incredibly efficient
I was helpedby an incredibly efficient, transparent and reactive person.Her professionalism has been key in every step of my lease.
Hi Guillaume,Such a pleasure to work with you and to meet you!I hope you love your stay here,All the best,Ines
5/5
TrustpilotWonderful service
Wonderful serviceKnight Frank has helped me on various occasions with properties, and most recently the management of a letting property. Toru Yoshioka, my property manager, is professional, responsive, details focused, and always ready to jump in to help. Really appreciate and recommend!
Hi Dayo,Thank you for your very kind words.It has been a pleasure managing your property and should you need anything, please let me know.Kind regards,Toru Yoshioka
5/5
TrustpilotGreat experience
Our agent Beth went above and beyond helping us with our move. She showed us the area, gave us valuable insights on commute times, schools etc and was very responsive and reliable. It felt like she was genuinely interested in finding the right place for us.
Hi Elizabeth, Thank you for your kind words. It’s been a pleasure working with you and I’m sure we will cross paths in the future. Best, Beth
5/5
TrustpilotThank You Walid
I can't say how impressed I've been with Walid. From day one, he's been on the ball and just so honest and transparent throughout the process. He's answered every question with patience, has kindly made multiple trips to the property as I forgot to take measurements for furniture and was always available when I needed any kind of assistance. In my time in London, I've never met someone more dedicated to his job and just so passionate about the people he engages with - thank you Walid, I wish there were more realtors like you!
Dear Mena,Your review and kind words are very much appreciated. I’m grateful for your patience, cooperation, and trust.Here’s to a fruitful relationship.Best, Walid
5/5
TrustpilotEhteshaam Ahmed
Ehteshaam Ahmed, thank you for your prompt and excellent work in dealing with our rental account.
It was a pleasure assisting you and I am glad to be of assistance. Please do not hesitate to reach out should you have any queries in the future.Best wishes, Ehteshaam
5/5
TrustpilotPleasant to deal with and professional.
5/5
TrustpilotThe prompt follow up
Rating only, no written review.
Hi Walid, Thank you for the review, we are happy to hear you had a good experience with us.Best wishes, Knight Frank
5/5
TrustpilotBeth done a wonderful job with viewing…
Beth done a wonderful job with viewing at our property, she was extremely professional and had definitely done her research about the house! Great experience, would definitely work with her again.
Hi Luke, thank you for your review. It was a pleasure working with you and I’m sure we will cross paths again in the future! Best, Beth
5/5
TrustpilotWe had the good fortune of working with…
We had the good fortune of working with O. Areef to find a flat rental during our stay in London. He found the perfect property for us - a beautiful flat in a terrific location. He was professional from the start and made the whole process easy. Highly recommend!
Dear Jen,It has been a pleasure to assist you with your search. Wishing you all the best with your stay and look forward to assisting you again in the future.Kind regards, Omar
5/5
TrustpilotIt is great to work with Monika as she…
It is great to work with Monika as she is so proactive!When a payment hadn't arrived on time, she notified the corporate tenant, and followed through with any updates ( luckily it was just one!) And let us know all was there.
Hi Mrs Stacey,Thank you so much for the fantastic 5-star review! I am thrilled to know you are happy with our service and I will continue to maintain our high standards. Thank you,Monika
5/5
TrustpilotProperty management
Chervon handled the management of my rental flat for a number of years. She was always on hand for any queries, and sorted out any issues promptly. I felt very confident leaving the property in her hands. Many thanks.
Thank you Elizabeth for the positive review, it has been a pleasure working with you. All the best, Chervon
5/5
TrustpilotAlways a very professional service
Always a very professional service. Queries answered promptly and issues resolved quickly. Vinne in Renewals and Anik in Property Management are fantastic!
5/5
TrustpilotVery good letting team in Kensington
Very good letting team in Kensington. Professional, customer friendly: it delivered precisely what it said it would on their availability of interested tenants, quickness of getting a tenant, and on price.
Dear Emmanuel, Thank you for your very kind review. It was a pleasure to work with you to secure the new Tenancy. The process was very enjoyable, and we look forward to working with you again in future. Best wishes, Charlotte
5/5
TrustpilotHighly communicative and flexible
Rating only, no written review.
Thank you for the review Nic, we are happy to hear you had a good experience with us. Best wishes, Knight Frank
5/5
TrustpilotKavita from the Ascot office resolved a…
Kavita from the Ascot office resolved a billing issue on one of my properties within an hour of being made aware of it. She committed to call me back with an update and did so, on time and with confirmation of the fix. Very impressive and helped me enormously.. great job!
Thank you Adam & always happy to help. Kind regards, Kavita & the Knight Frank team
5/5
TrustpilotThe manager of my rental property
The manager of my rental property, Chervon Pierre, has been a pleasure to work with. She is extremely efficient and thorough. She has left the next manager high hurdle.
Thank you for your positive review Michael, I always strive to provide excellent customer service and it has been a pleasure working with you. Best wishes, Chervon
5/5
Trustpilotkind and patient service
Thank you for the kind and patient service!
Hi Alisa,Thank you so much for your kind words, it was a pleasure to help you. If I can be of any further assistance then please don’t hesitate to get in touch; it would be a delight to work alongside you again!Best,Lexi
5/5
TrustpilotNaeto Soludo was excellent
Excellent service from the property manager, Naeto Soludo. His service was five-star: quick and courteous follow up and prompt attention to any issues I faced in my tenancy. A welcome change from his various inept predecessors. I am extremely sorry he is leaving, as are my landlords. We wish him the very best, and are confident he will do very well.
Thank you Anu for your kind words, we have passed these on to Naeto.Knight Frank
5/5
TrustpilotLouna Del Barrio was great she helped us during…
Louna was great she helped us during the process of moving in to our new apartment, she was so helpful always answering our questions and returning to our calls or inquiries as soon she gets them
Dear Sarah,Thank you for your kind words. The pleasure was all mine. I hope you and your brother will have a fantastic time in the new apartment. Kind regards,Louna
5/5
TrustpilotEhteshaam has been a great help he…
Ehteshaam has been a great help he always gets back to me by return. I contact him regularly and he always has the correct information back to me same day.
Thank you very much for your glowing review Denise! It is always a pleasure assisting you and your team. Please continue to contact me for any assistance you require and I will be more than happy to assist you.Kind regards,Ehteshaam
5/5
TrustpilotProperty management
Henry Nwokejiobi is my account manager for managing the property that I have for rental. He is very responsive towards my requests to get in touch with the tenant for property maintenance issues. Have no issues with the property so far and so far had my mind at ease with him looking after my account. Please continue to keep up with the good work!
5/5
TrustpilotThanks to Mark and the team at the…
Thanks to Mark and the team at the Exeter office for all their hard work in dealing with the sale of our parent's house. It was smooth sailing all the way, with great advice at every stage of the transaction.
Thank you so much for your feedback Patrick. It was lovely dealing with you and your beautiful home. If you need anything else in the future, do let us know. Best wishesMark and the Knight Frank team
5/5
TrustpilotKev was a great agent
Kev was a great agent. Even though we didn't end up going with their properties he was timely, honest and not pushy. Very responsive and clear about what each property offered in benefits and drawbacks.
Thank you for the kind words! I'm glad to hear you felt well-informed and supported throughout the process, even if it didn’t lead to a match this time. It was a pleasure working with you, and if you ever find yourself looking again, I’d be more than happy to help. Best of luck with your next steps!
5/5
TrustpilotExceptional Service and Support
Katie Shaw provided an outstanding level of professionalism and support throughout the entire process. Her friendly and proactive approach made every step seamless and stress-free. Katie’s deep knowledge of the market and her ability to provide clear, sensible advice were invaluable to us. She worked tirelessly to secure the best outcome for our needs, ensuring everything was handled with competence and efficiency. It’s rare to find someone who combines expertise, dedication, and warmth in such a genuine way.We couldn’t be happier with the experience and highly recommend Katie Shaw to anyone looking for top-notch service.
Dear Hande,Thank you so much for such lovely feedback! It was such a pleasure working with you, I am so pleased that I was able to help you with your search and find your new home. Wishing you all the best, Katie
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wem has the most, with 891 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
