Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotKatie Shaw from the Dulwich branch
Katie Shaw from the Dulwich branch was excellent from the initial meeting through to finalising the offer. She was extremely helpful and responsive throughout the entire process and it was always a pleasure to deal with her bright, cheerful and enthusiastic nature.Thanks Katie and the KF team!
Phil · 22 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Dear Phil,Thank you so much for taking the time to leave such kind feedback! I am so pleased that you have had a great experience so far. It has been a pleasure working with you!All the best,Katie
★★★★★ 5/5
TrustpilotProfessional and helpful
Summer was incredibly professional and helpful in all our interactions. I look forward to working with her again.
Joseph · 22 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Hi Joseph, Thank you so much for your kind words! It was a pleasure working with you, and I'm glad I could assist. I look forward to working with you again in the future!Summer
★★★★★ 5/5
TrustpilotAgent Helen was wonderful in our house…
Agent Helen was wonderful in our house search. She was timely with responses and helpful with our transition.
Amber · 22 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you so much for your kind review. I hope you and the family will be very happy in your new home and are settling in. Please do let me know if I can ever help in the future. Best wishesHelen
★★★★★ 5/5
TrustpilotBeth is very kind and share me all…
Beth is very kind and share me all house information to rent.
동훈 · 22 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank Don, it has been great working with you also! Best, Beth
★★★★★ 5/5
TrustpilotGrace & Ehteshaam were extremely…
Grace & Ehteshaam were extremely efficient when dealing with an accounts query. The matter was handled professionally and resolved very promptly. Many thanks again!
Susan · 22 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Hi Susan, Thank you so much for your kind words! We are both thrilled to hear your feedback. If you ever need any further assistance, please don't hesitate to reach out. Many thanks again for taking the time to share this with us.Best wishes, Grace and Ehteshaam
★★★★★ 5/5
TrustpilotElla Kae has been a huge help as our…
Ella Kae has been a huge help as our property manager, so far everyone who has worked with us has been great and Ella is no exception to that.
Zak · 22 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you so much for your lovely feedback! It has been a pleasure working with you, and I’m glad I’ve been able to help as your property manager. I’m delighted to hear that your experience with our team has been positive so far, and I look forward to continuing to assist you.Ella
★★★★★ 5/5
TrustpilotDan from Renewals
Neat experience with Dan: kind, professional and highly efficient.
J.C · 22 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you so much for taking the time to write a review, I hope the remainder of your tenancy is great! Dan
★★★★★ 4/5
TrustpilotCatrin Baker has been excellent…
Catrin Baker has been excellent recently in hopefully sorting out a leak in my flat - I really appreciate the time she has put into it so far.Thankyou Catrin.
Rob · 21 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Dear RobThank you for your review. It was a pleasure to be able to resolve the leak for you with as little disruption to the tenants as possible.Kind regardsCatrin
★★★★★ 4/5
TrustpilotA good experience once Worcester…
A good experience once Worcester closed… but both offices could improve on answering their phones as quite often in the early days no response.
Bill · 21 October 2024 · Monks Estate and Letting Agents Wem
★★★★★ 5/5
TrustpilotI can not recommend Beth enough as she…
I can not recommend Beth enough as she has been a star in our rental property search, always very responsive to our messages and emails, always up to date with new properties in the market.. quick and she was really efficient.. we would have closed a deal in no time if we hadn’t decided to buy a property instead.
Yelda · 21 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you for your kind review Yelda. It was a pleasure working with you, and best of luck with your ongoing search, you are in good hands with our sales team! Best, Beth
★★★★★ 5/5
TrustpilotA good renewal
I have been with KF for a number of years now and recently, Debbie Pinkham of the Hampstead office has been very helpful in arranging a renewal with my tenants. She was responsive and speedy. Thank you very much, Debbie and the team!
Mark · 21 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you so much for the review Mark, it was a pleasure to help you with the renewal. Debbie
★★★★★ 5/5
TrustpilotHad it not been for Helen’s…
Had it not been for Helen’s committment, along with the rest of the Stow team, I doubt that we would have got our sale “over the line”. Always available and responsive, her professional efforts were very much appreciated.
Alan · 21 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Dear Alan and Diane, Thank you so much for the kind review, whilst it took somewhat longer than any of us would have wanted we got there in the end! Your patience was greatly appreciated, and I enjoyed working with you both. I hope you will be very happy with your new life in Cheshire. Best wishes Helen
★★★★★ 5/5
TrustpilotMs. Michelle Henry
I commend the (former) Lettings Manager for my investment and rental property 37 Spencer Walk Hampstead NW3 1QZ. She was extremely helpful and a delight to work with both for me and my Principal Private Assistant in my UK property affairs, Ms. C. Pimentel. Thank you, Michelle and I commend you to any and to all, in gratitude. Sincerely yours, Aziz (Mr. Wan Aziz Ibrahim).
Aziz · 21 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Dear Mr Ibrahim, thank you for taking the time to write such a lovely review and your kind words. I am pleased you were happy with the service I provided to you. It was a pleasure working with you and Christine. I wish you both all the very best. Kind regardsMichelle
★★★★★ 5/5
TrustpilotHelen of Stowe on the Wold
Helen of Stowe on the Wold, was absolutely fantastic. Always on the ball. She returned calls, and was constantly on it. She is a compassionate and patient person. The two ladies who did the viewings were very good too. All three came out before the house went on the market to get to know the property. I have already recommended her to friends. Use them to sell your property, they are marvellous!
Clare · 18 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you very much for your kind review. It was a pleasure working with you towards your sale. I know it was not straightforward at times, but I very much appreciated your patience and proactiveness. Please let me know if I can ever help again in the future, and I wish you all the best in your new home. Best wishesHelen
★★★★★ 5/5
TrustpilotMy property manager Ann‑Marie…
My property manager Ann‑Marie Agyemang‑Badu has helped us manage the property for nearly 2 years. She has always responded to my requests promptly and deal with all issues very professionally. I am very grateful to have her to take care of our property.
Shirley · 18 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you Shirley for your message. It is truly appreciated and I look forward to continuously work with you.Enjoy your time away!Kind regards,Ann-Marie
★★★★★ 5/5
TrustpilotGood experience finding a good place to…
Good experience finding a good place to rent. Communication is always fast and helpful. Summer White has been great!
Armida · 18 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you for your kind review Armida. It was a pleasure assisting you! Summer
★★★★★ 5/5
TrustpilotLexi Solt was very kind and…
Lexi Solt was very kind and knowledgeable. A great addition to KF! Thanks for listening to what we were looking for. Would come back for her!
Ginevra · 17 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Hi Ginevra,Thank you so much for your kind and generous feedback, I’m so pleased to have been able to help you! Please do reach out in the future if I can ever be of assistance and I would be delighted to help.Best wishes,Lexi
★★★★★ 5/5
TrustpilotKatie has been amazing!!
Katie has been amazing! So easy to contact and arrange a viewing, supported us with our offer and helped us secure our dream place! She’s super easy to reach and explained the process to us thoroughly. Couldn’t have asked for a better agent!
Megan · 17 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Dear Megan,Thank you so much for such lovely feedback, it has been such a pleasure working with you and the girls on this tenancy!All the best,Katie
★★★★★ 5/5
TrustpilotRenewal Agreement - Brigette
I recently had to renew an agreement with a tenant. Brigette from renewals helped me through this process; everything was easy and well thought out. Brigette helped coordinate with the lettings teams, was transparent, quick, and clear with her communications, and completed the renewal without a problem. Thank you Brigette for your help with this and for making this process easy.
Jon · 16 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you for your kind review Jon. It was an absolute pleasure assisting you with the lease renewal. Kind regardsBrigette
★★★★★ 5/5
TrustpilotAmazing experience with Ines Santos
Amazing experience with Ines Santos! She was instrumental in helping me find an apartment in Notting Hill when I was living in NYC. Ines was super responsive and transparent, I'm so happy in my new home and am so grateful for her help!
Alicia · 16 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Hi Alicia,So happy to hear you are loving your home, it was so nice to meet you and your family!See you around Notting Hill,Best, Ines
★★★★★ 5/5
TrustpilotI have been working with Daniel Lloyd…
I have been working with Daniel Lloyd and he has been absolutely super. He is pays attention to details, polite, friendly, hard working, and considerateHe is on top of his job and his response to issues is very quick. I have confidence in him, and never worry or feel nervous about calling to speak with him when issues arise.
RO · 16 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thanks for your very kind review and words, it’s a pleasure to be able to assist and making your property management experience easy.Daniel
★★★★★ 5/5
TrustpilotSophie is great!
Sophie has been amazing with us. We were running on a tight deadline and she managed more than 10 viewings for us within 2 days. She was always prompt with calls, text and emails and always did it with great energy and attitude.. which was much appreciated at a stressful time. I will surely get in touch with her for further leases we will need in the future.
Fatima · 16 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you so much for your kind words, Fatima. It was an absolute pleasure working with you and your father. Please do reach out in the future if you need any further assistance at all and I would be delighted to help.Best wishes, Sophie
★★★★★ 5/5
TrustpilotHi Brigette,
Hi Brigette,Thanks for quality service sorting our new lease with a minimum of fuss.Cheers, Darren & Emma
Darren · 16 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Dear DarrenThank you for your review. It was great working with you on the renewal!Kind regardsBrigette
★★★★★ 5/5
TrustpilotSmooth renting experience
Generally haven't had any major issues as a tenant. Paperwork was prompt and property was as advertised and shown. Brigette from Renewals helped with setting up the renewal smoothly and without surprises, so no worries for the forseeable future.
Stefan · 16 October 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Dear StefanThank you for your kind words. I am pleased we concluded the renewal swiftly and smoothly.Kind regardsBrigette
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