5/5
TrustpilotGood move in
Fahima managed our move in very smoothly, thank you for your help!
Agent replied · 23 November 2024
Thank you Angus for your kind words. It was a pleasure assisting you. Fahima
Trusted Agent profile
Monks Estate and Letting Agents in Wem, Shrewsbury and Oswestry
★★★★★
1,082 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,082 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
880
Reviews on Trustpilot
All 3 offices
Our offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
- Monks Estate and Letting Agents Wem13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA891 reviews · 0 on Google63 in the last 90 days
- Monks Estate and Letting Agents Shrewsbury10a Shoplatch, Shrewsbury, SY1 1HL127 reviews · 127 on Google (4.3)5 in the last 90 days
- Monks Estate and Letting Agents Oswestry27 Cross Street, SY11 2NF65 reviews · 65 on Google (4.6)0 in the last 90 days
Latest reviews from every Monks Estate and Letting Agents office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotTop service with the friendliest agent
We were looking for a short term rental in kings cross and Zuzanna Zych immediately helped us find a home. She was easy to communicate with and helped us with any questions we had. Kind enough to send us all details as we were not in London at the time . And helped us with all the paperwork. I couldn’t have asked for more . Thank you for making our move into our new home so smooth !
Agent replied · 23 November 2024
Hi Latifa, Thank you so much for the lovely review. I am so pleased that I was able to help you find your new home and wish you all the best in your new chapter. Zuzanna
5/5
TrustpilotHighly recommended
Great service and communication both Zuzanna and James were lovely. Quality apartment choice as well.
Agent replied · 23 November 2024
Hi Klara, Thank you very much for your kind words. We are pleased to hear about your positive experience. Wishing you all the best, Zuzanna and James.
5/5
TrustpilotThe Best Letting Agent in London!
I could not recommend Ed Pawson in lettings more highly. He has worked tirelessly for us searching high and low for the perfect home. Even organising a viewing after he had finished work. He is one of the only agents I have experienced who returns calls and makes them! He is definitely your man for the job.
Agent replied · 23 November 2024
Thank you for the kind words! I look forward to working with you in the future.Ed
5/5
TrustpilotExcellent service by Vinnie from…
Excellent service by Vinnie from renewals on my tenancy.
Agent replied · 23 November 2024
Dear Baur,Thank you for the lovely review.It has been a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotDear Nadine and Lizzie,
Dear Nadine and Lizzie,I got the welcome hamper!Your service is very thoughtful. The details are in place! Today is the happiest day since I checked in! Thank you very much for your help! Best wishes,Amber
Agent replied · 23 November 2024
Thank you so much for the kind words Amber. It was a pleasure working with you and your family and we hope you’ll be very happy in your new apartment! Lizzie and Nadine
1/5
TrustpilotAgent who dealt with us was very…
Agent who dealt with us was very unhelpful on our side - was more concerned to get money than to help us as customer's. Property was handed to us dirty and dusty and full of previous tenants items which agents didn’t even check or care to ask. Strongly recommend not to use this agency , not professional and useless
Agent replied · 23 November 2024
We are really sorry to hear about your experience. A member of the team will be reaching out to you shortly to discuss this further. Please accept our apologies again. Knight Frank
5/5
TrustpilotExcellent service provided by…
Excellent service provided by KnightFrank Richmond office. Ivanka (Head of Richmond lettings) was great in communicating with me and ensuring the whole process was as smooth as possible. Ivanka really went out of her way to ensure I was kept upto date with the tenants moving in date and handled everything from start to finish. Highly recommended. Thanks
Agent replied · 23 November 2024
Thank you Sam for your kind words. It was a pleasure assisting you. Ivanka
5/5
TrustpilotThanks a million Ellie
The whole team was exceptionally helpful and supportive. Can't recommend them enough.Very high level of professionalism and outstanding communication.
Agent replied · 23 November 2024
Thank you so much for leaving a review, Amir. It is great to receive this feedback and I am pleased we could help you find a property to rent.ThanksEllie
5/5
TrustpilotFahmida Rouf is the best agent I ever…
Fahmida Rouf is the best agent I ever worked with. She always replied my emails with her kindness. She is the one who always got my problems resolved satisfactorily.
Agent replied · 23 November 2024
Thank you Charlie for taking the time to leave a review, it was an absolute pleasure working with you and managing your property.Wishing you all the best - Fahmida
5/5
TrustpilotThank you so much Amanda, Dan and Tom
Thank you so much Amanda, Dan and Tom for providing a 5 star service when we recently bought a house through you. Super helpful , through some tricky parts of our purchase. Always felt we had your support and guidance. Many thanks!
5/5
TrustpilotI had the pleasure of working with Mark…
I had the pleasure of working with Mark and Priya both of whom ensured the rental process was extremely efficient due to their professionalism and attention to detail throughout. I would highly recommend and look forward to working with them again.
Agent replied · 23 November 2024
Thank you ever so much for oyur kinds words Lisa. We are both so thrilled we could assist!Thank youMark and Priya
5/5
GoogleRecently sold my house via Monks. Beth was absolutely amazing and went above and beyond on a daily basis. Thank you.
5/5
GoogleI couldn't recommend more, very helpful staff in particular Beth who guided us right from valuation to completion day. I had frequent updates from Beth throughout the process - Would highly recommend.
5/5
GoogleWe dealt with Monks on a house purchase rather than sale, and only wish I’d have used them to sell our property for us beforehand. Had lost faith in estate agents after a house purchase with another agent fell through but Monks and in particular Beth who dealt with our purchase was great start to finish.
5/5
TrustpilotVinnie from the Renewals team was…
Vinnie from the Renewals team was fantastic! He was professional, efficient, and made the whole process smooth and stress-free. Highly recommend his services!
Agent replied · 23 November 2024
Dear Hayat,Thank you for the lovely review.It was a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotFantastic service from the Hyde Park Office team
I had a great experience with the the Hyde Park office. They managed the rental of my property really well, and I felt looked after.Sofia, Ellie, Kamran, Michael, and the rest of the team went above and beyond to find the perfect tenant for my property.I wholeheartedly recommend them!
Agent replied · 23 November 2024
Thank you so much for your kind words. We enjoyed working with you too and are pleased we could find great quality tenants for your wonderful apartment.Ellie, Sofia, Kamran and Michael
5/5
TrustpilotTenancy agreement
Working with Isabel Martin was a fantastic experience. She efficiently handled the property search and organized everything flawlessly. I am a very satisfied customer.
Agent replied · 23 November 2024
Thank you very much for your lovely review, it’s more than appreciated. It was a pleasure to help with the search. Please do let me know if I can be of any help in the future, and I would be delighted to assist. Best, Isabel
5/5
TrustpilotVinnie from Renewals helped me a lot…
Vinnie from Renewals helped me a lot with my renewal process. I got really quick answers. Thanks
Agent replied · 23 November 2024
Dear Miray,Thank you very much for your lovely review.Thank you for choosing Knight Frank.Kind regards,Vinnie
5/5
TrustpilotAlfie Rippon has been great in helping…
Alfie Rippon has been great in helping with the end of tenancy logistics
Agent replied · 23 November 2024
Dear Julie, Thank you for the kind words and I’m glad it was a smooth process for you.I wish you all the very best. Kind regards,Alfie
5/5
TrustpilotGreat Service
Stefanie is always proactive and happy to help. Provides regular updates so I know what is happening, and what may cause a potential problem
Agent replied · 23 November 2024
Dear Clive, Thank you so much for your kind words. It's always a pleasure working with you and I look forward to helping you find more tenants in the future. Kind Regards,Stefanie
5/5
TrustpilotVery helpful and professional
I had a great experience working with Michelle Henry, our property manager. She was extremely professional, always prompt with her communication, and went above and beyond to ensure everything was handled smoothly. Her helpful attitude made the entire process stress-free. I would highly recommend her services to anyone looking for a reliable and dedicated lettings manager.
Agent replied · 23 November 2024
Dear Julie, thank you for taking the time to write a review and your kind words. I am very pleased you were happy with the service provided to you. It was a pleasure working with you. I wish you all the very best. Kind regardsMichelle
5/5
TrustpilotDan from Renewals
Dan from Renewals handled our renewal very well. He was pro-active , responsive a good listener and always polite .
Agent replied · 23 November 2024
Thank you for your kind words, it was a pleasure assisting you.Kind regards,Dan
5/5
TrustpilotProfessional and helpful team
Had the pleasure of working with Ollie Hayden (Associate) and Sasha Gray-Crosby (Senior Property Manager) this year who were both friendly, helpful and professional - can highly recommend each of them!
Agent replied · 23 November 2024
Thank you for you kind review. It was a pleasure assisting you. Ollie and Sasha
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 2025
2025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Monks Estate and Letting Agents
Which Monks Estate and Letting Agents office has the most reviews?
Wem has the most, with 891 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
Where are the Monks Estate and Letting Agents offices?
The three Monks Estate and Letting Agents offices, by town:
- Oswestry: 27 Cross Street, Oswestry, SY11 2NF
- Shrewsbury: 10a Shoplatch, Shrewsbury, SY1 1HL
- Wem: 13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA
Has Monks Estate and Letting Agents won any awards?
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
