Trusted Agent profile
★★★★★
1,082 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,082 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
880
Reviews on Trustpilot
All 3 offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotKev Patel did a great job with the new…
Kev Patel did a great job with the new tenancy in Notting Hill. Thanks Kev!
Thank you. It was an absolute pleasure working with you. I truly appreciate your attention to detail in getting the property ready for the new tenants, it made all the difference.I look forward to working with you again in the future.Best regards,Kev Patel
5/5
TrustpilotTruly Professional
My house sale was challenging but Clive Moon and Clare Griffiths worked very hard to ensure everything was resolved. Sales Progressor - Clare Griffiths is a very nice lady. She was also professional and always super efficient. Clare kept a tenacious grip of the whole process from start to finish. Clare thank you so much, you are a credit to your organisation.
Thank you so much for your kind words and it was our absolute pleasure, you were a joy to deal with. We were all delighted we got there in the end and thank you for your patience and constant help throughout the process. All the best for the future.
5/5
TrustpilotNaeto Soludo
We have just moved out of our long-term rented property which was an emotional process. I just want to give a shout out to.Naeto Soludo who was professional, had a friendly manner and was able to lead us through the process to conclusion.
Hey Jemma, thank you so much for your kind words, it was lovely working with you and Stuart. Wishing you all the best in the future. Kind regards, Naeto
5/5
TrustpilotVinnie from renewals has been great to…
Vinnie from renewals has been great to work with. He has made our lease extension a simple matter. He is courteous and prompt with his communication. I appreciate Vinnie's style and enthusiasm.
Dear Sean,Thank you very much for the lovely review.Wishing you all the best.Kind regards,Vinnie
5/5
TrustpilotThanks Vinnie from renewals
Thanks Vinnie from renewals this was a fast & efficient renewal process !
Dear Jason,Thank you for the lovely review.It was a pleasure to assist you in the renewal of the tenancy.Kind regards,Vinnie
5/5
TrustpilotHenry - Knnight Frank
Henry is our property manager; he is always extremely swift in responding, and effective at generating the necessary action to ensure any problem we have is resolved efficiently. He is also very kind and genuine.
Thank you very much for your kind words Dan. I pray I continue to deliver high quality service to you as a Knight Frank Client and continue to give my best as your property manager. Thank you once again.Henry
5/5
TrustpilotThank you Lexi Solt!
Lexi is doing a great job! Lexi is smart and efficient!
Hi Kenneth, Thank you so much for your lovely words. It was great to work alongside you, and I hope to be able to assist again in the future. Please do get in touch if I can be any further help!Best wishes,Lexi
5/5
TrustpilotBrilliant service.
Brilliant service.I am very satisfied with the management of our property. I would like to mention in particular, Dan from renewal for his excellent work.
Thank you so much for your kind words, it was a pleasure dealing with you and I wish you all the best.Kind regards,Dan
5/5
TrustpilotThank you to Regvita B
Thank you to Regvita B. for all her support & help through my (little) technical glitches at my flat. She is always available and comes back to me really quickly which is much appreciated. A
Thank you for your feedback and its my pleasure assisting you, please do not hesitate to contact me should you require anything else.Regvita
5/5
TrustpilotEfficient and speedy completion of the…
Efficient and speedy completion of the renewal process with timely updates.
Hi Stelios,Thank you for the review.It was a pleasure to assist you in the renewal of the tenancy.Kind regards,Vinnie
5/5
TrustpilotThanks a lot for helping me to find a…
Thanks a lot for helping me to find a house of my dreams! Your agents are top of the top))
Thank you Michael for your kind words. We are so pleased the team were able to assist you in finding the perfect home. Knight Frank
1/5
TrustpilotWorst letting agents
Worst letting agents, they charge you their own prices out of nowhere. They never responded to emails unless chased and never fixed property issues in 20 months.Look somewhere else if you need a good property agent, was my first time with them in 12 years renting in London.
Dear Anna,We are really sorry to hear about your experience. A member of the team will be in touch to discuss this further. Please accept our apologies again.Knight Frank
5/5
TrustpilotGreat estate agents !
5/5
TrustpilotI recently had the pleasure of working with KF Property Agent to find tenants
I recently had the pleasure of working with KF Property Agent to find tenants, and I couldn't be more satisfied with their service. The team was incredibly polite and professional. They responded to my inquiries promptly, ensuring that all my concerns were addressed in a timely manner. What truly stood out was their ability to answer my questions thoroughly and accurately, providing me with the information I needed as a landlord. Their attention to detail and commitment to client satisfaction is commendable.
Thank you ever so much Connie for your brilliant review. We are thrilled the team has been able to assist you. Thank you!Knight Frank
5/5
TrustpilotI feel lucky to have Jocelyn Zhang be…
I feel lucky to have Jocelyn Zhang be my property manager. She consistently goes above and beyond in her work, displaying both initiative and professionalism. She always put the clients' best interests first. Her warmth and enthusiasm make communication easy, and I’ve come to trust and rely on her expertise fully. I highly recommend her for her dedication and reliability!
Thank you so much for your kind words Carol! Your feedback means a lot to me, and I’m committed to continuing to provide the best possible service. Thanks again for your trust!Kind regards,Jocelyn
5/5
TrustpilotI would like to thank Shantel…
I would like to thank Shantel Sikanartey who has been tirelessly dealing with my tenant and other matters relating to tenancy of my apartment. She is helpful, attentive to details and quick to respond.I am most grateful to her support.
Hi Melanie, Thank you for your kind words! It’s a pleasure working with you, and I will continue to do my best to support you and ensure everything runs smoothly with your property.Kind regards, Shantel
5/5
TrustpilotGood experience renewing lease with Brigette Bulan
Great support from Brigette Bulan was received while renewing a lease contract for extension. Very professional, accomodating to tenant's requests/proposals, and fast to reply back.
Dear SantiagoThank you for your email and kind feedback. It was my pleasure and I am pleased we agreed favourable terms for both parties. Kind regardsBrigette
1/5
TrustpilotVery poor
Very poor. Offer accepted and then find out accidentally from an acquaintance we have been gazumped with a cash offer accepted. Had to call the agent to find out it was true. Not Impressed at all.
We were so sorry to hear about the difficulties you faced with your recent property offer. We have since spoken, and I’ve explained the circumstances. We strive to provide the best possible customer experience, but the property market is filled with challenges and can be stressful. We will continue to do everything we can to help you find the right property and look forward to helping you in future.Best wishes, Louise Glanville
5/5
TrustpilotGreat support at end of tenancy
Great support at end of tenancy. Thank you Jocelyn.
Thank you very much for the review LB. I'm glad I could support you through the end of your tenancy. Wishing you all the best in the future!Jocelyn
5/5
TrustpilotLouna was super with our process
Louna was super with our process, worked really hard and was very responsive and professional at all times. A pleasure to work with.
Thank you Julia for your kind words. It was a pleasure assisting you. Louna
5/5
TrustpilotI wanted to thank Ehteshaam very much…
I wanted to thank Ehteshaam very much for all his help with my tricky tenancy. He was super helpful and always got back to me quickly whenever I asked for something. Ehteshaam is really professional and efficient, and I appreciate everything he did for me!
Thank you very much for your glowing review Sarra! It was a pleasure assisting you with your queries. As mentioned before, please do not hesitate to reach out for any of your accounting needs or other Knight Frank services.Kind regards,Ehteshaam
5/5
TrustpilotVery good service
The agency was very helpful to assist with a tenancy in Cobham at a very short notice. It all worked out. Especially Jamie Vass was helpful and responsive during the last days before we could move in.
Many thanks Ekaterina, it was a challenging process with such swift timescales to work to but I am glad you have started to settle in. Please do feel free to reach out if I can ever help at all in the future,Jamie
5/5
TrustpilotLouna from the Tower Bridge office.
Louna from the Tower Bridge office is always willing to do what it takes to help when needed and will go above and beyond to ensure a smooth process.
Thank you Grant for your kind words. It was a pleasure assisting you. Louna
5/5
TrustpilotAlways responsive and helpful.
Thank you for your lovely reivew and we are so thrilled the team were so helpful. Knight Frank
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Wem has the most, with 891 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
