Trusted Agent profile

Monks Estate and Letting Agents in Wem, Shrewsbury and Oswestry

4.8

★★★★★ Excellent

1,082 reviews across 3 offices and 4 platforms

Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,082 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.4 / 5

191

Reviews on Google

All 3 offices

Facebook logo

3.7 / 5

9

Reviews on Facebook

All 3 offices

Yell logo

1.5 / 5

2

Reviews on Yell

All 3 offices

Trustpilot logo

880

Reviews on Trustpilot

All 3 offices

Our offices

Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.

Latest reviews from every Monks Estate and Letting Agents office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

High quality services to find the flat

I came from Japan and would like to find the flat near from the office. Even the tight market, sales team offers multiple options within my budget and sales support team offers quick and kind services and property management team also quick and kind.services. We can communicate with them in Japanese and they offers the high quality services.Thank you for the team in KnightFrank.

Kengo · 27 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you for your kind review, It has been a pleasure to support you. It's great to know that communicating in Japanese made things easier for you.Please feel free to reach out to us anytime if there's anything else we can assist you with. We hope you enjoy your new home!Kind regards,Knight Frank

5/5

Trustpilot

Anna Narizzano was extremely efficient…

Anna Narizzano was extremely efficient at organising viewings, speedily agreed a price and worked tirelessly to reach an exchange of contracts.

Richard · 27 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Dear Richard,Thank you so much! It was an absolute pleasure working with you throughout the entire process of finding your new home. Wishing you all the best as you settle into your new home. If you ever need anything in the future, don’t hesitate to reach out. Congratulations again!Kind regards,Anna and the Knight Frank Chelsea team

5/5

Trustpilot

Wonderful

Beth T worked tirelessly to find us the right property. They offered conventional and also some out of the box stuff, collaborated across teams and offices. Great knowledge of the area and the market. Patient and through, Beth T was absolutely wonderful in her work and communication really highly recommend her and them as a whole company.

Jon · 27 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you for your kind words Jon. Working with you has been an absolute pleasure, and no doubt our paths will cross again in the future. Best of luck with your continued Knight Frank journey, you are in good hands with our Tower Bridge team! Best, Beth

5/5

Trustpilot

Fantastic 5 star service!

Thank you so much Maisie, Amanda and Adam in Esher, for providing a brilliant, 5 star service selling our home. You were always quick to respond, communicative and proactive. It meant the process of selling our home was a less stressful experience having you onboard! We would have no hesitation in using you again. Thank you!

Katherine · 27 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

It has been our pleasure to help you move, thank you for using us and also for your kind feedback. All the best from the Esher team.

5/5

Trustpilot

Helpful and easy

Oscar was super helpful, found a great apartment immediately

Ali · 26 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you very much for your review, it was a pleasure to find you a property so quickly. Oscar

5/5

Trustpilot

Brigette from Renewals

Brigette from Renewals was very helpful with our renewal request. Prompt communication and actions led to a seamless process. Highly recommended!

Jie · 24 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Dear JieThank you for your lovely feedback. It was my pleasure assisting you with the lease renewal and good luck with your move. Kind regardsBrigette

5/5

Trustpilot

Great agents that communicate

Great agents that kept us and all involved well informed and updated regularly on progress within the chain, some times a few to many communications But better to be that way.

Mrs · 24 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you for your kind words Angela, it was great working with you and getting this across the line. I hope you settle in well. Florence and the team at Knight Frank

5/5

Trustpilot

Beth Tighe has been amazing support…

Beth Tighe has been amazing support since we moved to the Uk supporting on finding the best property for us for rental and keeping us in informed proactively whenever a new rental that would match our requirements comes to the market.Her communication has brought confidence in the process.

Fatma · 22 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you for your kind words Fatma. It was a pleasure working with you, best of luck in your new home. Best, Beth

5/5

Trustpilot

Helpful team

Louie-Mae and the TCS support team have been excellent at being attentive to any needs around the contract and house upkeep, proactive in their work on the estate, and kind helpful people to have looking after the tenants whenever we need help. I've been happily renewing the contract for almost 5 years and this is in no small part to the ease they make living here.

Matthew · 21 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you for your wonderful review Matthew! You know where we are if you need us. Thank you!

5/5

Google

James and the team made what could have been a more tricky sale, less stressful and their service was second to none! Thanks to all!

Samantha · 20 August 2024 · Monks Estate and Letting Agents Shrewsbury

5/5

Google

I was extremely pleased with the professional, efficient and friendly way my recent property sale was handled. I had previously dealt with Monks when I purchased the property and had no hesitation to use them again for my sale. Thank you.

Sally · 20 August 2024 · Monks Estate and Letting Agents Shrewsbury

5/5

Trustpilot

Smooth renewal process

great tenant services, with prompt replies and attention to detail. Brigette from Renewals took care of my file and everything went very smoothly!

Gabriele · 20 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Dear GabrieleThank you for your feedback and it was a pleasure assisting you with the renewal. Kind regardsBrigette

5/5

Trustpilot

We dealt with Laura Eaton for our first…

We dealt with Laura Eaton for our first tenancy with KF and she had been first class. Great communication and empathy would highly recommend quick to respond drop out queries and great follow up. Well done Laura.

Bridgeen · 20 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you Bridgeen, it has been a pleasure to assist you and Howard, I hope all goes well with the unpackingKind regardsLaura

5/5

Trustpilot

Brigette from renewals is excellent

I have dealt exclusively with Brigette from renewals and Brigette has been very professional. Brigette has kept me informed , ensured I have a good renewal contract and she has handled issues quickly and clearly. I am more than happy with the service provided

Michael · 20 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Dear MichaelThank you for your kind words and it was a pleasure assisting with the renewal. I am pleased we agreed it swiftly. Kind regardsBrigette

5/5

Trustpilot

Ehteshaam was very helpful and kind

Rating only, no written review.

Sam · 19 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you very much for your glowing review Sam! I hope was of some assistance in your search for a property. Please do not hesitate to reach out, should you require any help in the future

5/5

Trustpilot

The team is very experienced and…

The team is very experienced and responsive. Grateful to Charlotte Maclean, Catrin Baker and Sasha Gray Crosby from the London office for her valuable support.

Cagdas · 19 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you for your kind words. It’s a pleasure working with you. Please don’t hesitate to contact us should you require any further assistance.

5/5

Trustpilot

We have been fortunate to have Emma…

We have been fortunate to have Emma Soanes as our property manager for the last year. She is always incredibly helpful, prompt in responding and thoughtful in her response. She is wonderful and we sincerely appreciate everything she has done for us.

Smitha · 18 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you very much for your lovely review! I wish you all the best in your future home. Best wishes, Emma.

5/5

Trustpilot

James Szalay is the best agent for your rental property

It is the second year that I’m renting out my flat in Battersea with the help of James Szalay. Every year the process is smooth and easy! Within less than a week, he got me a list of 10 potential tenants to choose from, all above asking price. It’s a real pleasure to work with him! I could not recommend him more

Eloise · 16 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Dear Eloise,Thank you so much for your kind review.It has been a pleasure helping you, and I am really pleased with the result achieved.We look forward to helping again in the future.Very best,James

5/5

Trustpilot

I had a really good experience…

I had a really good experience searching for an apartment with KnightFrank. They were very responsive, helpful, professional and efficient. I would definitely recommend!

Samantha · 16 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you Samantha for your kind review. Knight Frank Canary Wharf

5/5

Trustpilot

I was being assisted by vinnie from the…

I was being assisted by vinnie from the renewals department. He was very helpful and helped me through everything. He was very quick and did everything v fast.

Nabeel · 16 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Dear Nabeel,Thank you for your kind words.It was a pleasure to assist you.Kind regards,Vinnie

5/5

Trustpilot

Outstanding help from Louna!

I can't recommend Louna highly enough! She went above and beyond in helping me search the perfect apartment. Louna took the time to understand exactly what I needed, and she didn't just stop at showing me listings. She even measured the dimensions of doors and lifts to ensure that my piano would fit, a detail that could have easily been overlooked by others.Her attention to detail and dedication to making sure everything was just right truly set her apart. It was clear that Louna genuinely cared about finding the right home for me, not just making a quick sale. I am really thankful to her!If you're looking for someone who will go the extra mile, Louna is the estate agent you need!

Customer · 16 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Your words mean a lot to me Yerzhan. Thank you for taking the time to write this review. I wish you the very best in the new apartment and we are looking forward to helping you with your property purchase in due course.Kind regards,Louna

5/5

Trustpilot

Responsive and helpful.

Responsive and helpful.My agent’s name is Louna she was very helpful and very prompt. She suggested several options that met my requirements. I would definitely reccomend her.

Fatima · 16 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Dear Fatima,Thank you for your kind words. I am glad I was able to help you, and I am really pleased you managed to secure a property. Best wishes, Louna

5/5

Trustpilot

Very efficient and frustration free…

Very efficient and frustration free experience with Vinnie from Renewals. The lease extension was discussed, negotiated, and completed within 2-3 days. I always appreciated hassle free service, thank you Vinnie! George

George · 16 August 2024 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Dear George,Thank you for the lovely review.It was a pleasure to assist you.Thank you for choosing Knight Frank.Kind regards,Vinnie

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.

Source: The British Property Awards winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Monks Estate and Letting Agents

Which Monks Estate and Letting Agents office has the most reviews?

Wem has the most, with 891 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.

Where are the Monks Estate and Letting Agents offices?

The three Monks Estate and Letting Agents offices, by town:

  • Oswestry: 27 Cross Street, Oswestry, SY11 2NF
  • Shrewsbury: 10a Shoplatch, Shrewsbury, SY1 1HL
  • Wem: 13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA
Has Monks Estate and Letting Agents won any awards?

Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent