Trusted Agent profile

Monks Estate and Letting Agents in Wem, Shrewsbury and Oswestry

4.8

★★★★★ Excellent

1,073 reviews across 3 offices and 4 platforms

Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,073 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.4 / 5

191

Reviews on Google

All 3 offices

Facebook logo

3.7 / 5

9

Reviews on Facebook

All 3 offices

Yell logo

1.5 / 5

2

Reviews on Yell

All 3 offices

Trustpilot logo

871

Reviews on Trustpilot

All 3 offices

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Our offices

Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.

Latest reviews from every Monks Estate and Letting Agents office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I have always found Monks friendly and professional in what they do, being new to the area, they helped me and my family find our perfect home.. We have been at our property now for 2 months and I would recommend this agency as the best in the area!!

Steve · 16 June 2016 · Monks Estate and Letting Agents Shrewsbury

1/5

Google

Monks do seem to care about their appearance and they present themselves well but their service is far from the image they portray. When applying, we were regularly needing to check up on our application. Admittedly, this was due to us needing to move quickly but Monks were aware of this. They did also get our moving date wrong. There was information about the property we were moving in to that was only revealed after we had paid all fees and signed our contracts which would have greatly affected our interest in the tenancy had it been offered in advance. We voiced our concerns about these and other issues we had to the agency and while they came to the defence of the landlord, they only acknowledged the issues we listed that could be attributed to the landlord, skipping over anything that would be the fault of the agency. When these skipped issues were raised for a second time, noting that they were ignored the first, we stopped receiving any communication from the agency. I try not to judge Monks by the mistakes they have made but I am judging them for their inability to resolve any problems or even acknowledge the issue.

Patrick · 16 June 2016 · Monks Estate and Letting Agents Shrewsbury

5/5

Google

Monks Lettings Agents are a pleasure to work with. They have helped us to move in a week time as we were asking and helped with all a lot of requests about the property. Prompt communication and great customer service.

Arthur · 16 June 2016 · Monks Estate and Letting Agents Shrewsbury

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Monks Estate and Letting Agents

Which Monks Estate and Letting Agents office has the most reviews?

Wem has the most, with 882 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.

Where are the Monks Estate and Letting Agents offices?

The three Monks Estate and Letting Agents offices, by town:

  • Oswestry: 27 Cross Street, Oswestry, SY11 2NF
  • Shrewsbury: 10a Shoplatch, Shrewsbury, SY1 1HL
  • Wem: 13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA

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