5/5
TrustpilotNatalie is amazing
Natalie was incredibly knowledgeable about the flat when we first phoned. She helped arrange a first and subsequent visit quickly, and then helped us with our offer process. Great!
Trusted Agent profile
Monks Estate and Letting Agents in Wem, Shrewsbury and Oswestry
★★★★★
1,070 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,070 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
868
Reviews on Trustpilot
All 3 offices
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Our offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
- Monks Estate and Letting Agents Wem13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA879 reviews · 0 on Google50 in the last 90 days
- Monks Estate and Letting Agents Shrewsbury10a Shoplatch, Shrewsbury, SY1 1HL127 reviews · 127 on Google (4.3)5 in the last 90 days
- Monks Estate and Letting Agents Oswestry27 Cross Street, SY11 2NF65 reviews · 65 on Google (4.6)0 in the last 90 days
Latest reviews from every Monks Estate and Letting Agents office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotJames was really helpful with my whole…
James was really helpful with my whole process of moving in and everything related to my new tenancy. Honestly James made my whole process 1000 times easier for me. Thank you!!
Agent replied · 12 October 2026
Thank you for the kind review, Melis. It has been a pleasure helping you move in, and I am glad that I have made the process easier for you. Please do let me know if there is anything else that I can help with. Best wishes, James
5/5
TrustpilotHassle free letting process
We were kept informed and up to date on all issues regarding the letting of our property. All the team involved acted very professionally.
4/5
TrustpilotProfessional
Emma from renewals handled our recent renewal. Whilst new to the property she was professional and efficient. Thank you Emma
Agent replied · 23 November 2024
Dear Tian, Thank you for taking the time to leave a kind review. I am delighted to hear that you were pleased with the service provided during your recent renewal. It was a pleasure assisting you. Wishing you all the best. Kind regards, Emma
5/5
TrustpilotProblem solved quickly
Thanks for swiftly handling an appliance issue in the flat. Landlord's agency resolved the matter quickly and all works well now. Very efficient communication with the agency and contractor via a web portal.
5/5
TrustpilotExcellent service from the beginning to…
Excellent service from the beginning to the end, very professional team members, excellent communication. Highly recommended for high end properties!
Agent replied · 10 October 2026
Hi Serge, Thank you for your kind review. It has been a genuine pleasure working with you and assisting in securing new tenants for your property. We appreciate your trust in us and wish you all the best moving forward. Kind regards Robert & David
5/5
TrustpilotConsistent communication
What made out experience great was the consistency in working with me from point of initial enquiry to completion with an unwavering approach to assist, I found the WhatsApp communication rather handy especially with the day to day commitments this enabled communication at all times which was considered handy.
Agent replied · 12 October 2026
Thank you for your feedback, we do appreciate it. We enjoyed working with you to achieve your goal of moving your family to this lovely home. Best Wishes Lucy.
5/5
TrustpilotExcellent attentive service from the…
Excellent attentive service from the start to the completion. Would recommend highly.
Agent replied · 10 October 2026
Dear Alan, I'm very grateful for such kind words, and thank you for being such a loyal repeat client. Enjoy the new chapter and keep in touch. Best wishes Ross and the Knight Frank Tunbridge Wells team
5/5
TrustpilotRent Renewals
We are glad that our rent contract renewals are always very smooth and completed satisfactorily for both parties. We would like to thank Charlotte Maclean , partner, renewals negotiator for excellent service.
Agent replied · 10 October 2026
Thank you for your kind words. It has been a pleasure helping you with the renewal, and I’m delighted we were able to get everything completed. Please feel free to contact me if there is anything else I can help with. Kind regards Charlotte
5/5
TrustpilotI had a very smooth and easy process of…
I had a very smooth and easy process of renting my apartment with knight frank. Even as a student the procedure was effortless. Tasha and Isabel were exceptional. Would definitely use their services again.
Agent replied · 10 October 2026
Thank you for your kind words. It’s been a pleasure working with you. We wish you all the best in your new home! Isabel and Tasha
5/5
TrustpilotDom peper did a good job with fast…
Dom peper did a good job with fast respond and assistant.
Agent replied · 10 October 2026
Thank you for your kind feedback. I'm glad I could assist and provide a prompt service. I appreciate you taking the time to leave a review. Kind regards, Dom
5/5
TrustpilotMade the whole process easy
Made the whole process easy, very smooth sale with great customer service. Tom kept us up to speed the whole way through.
Agent replied · 10 October 2026
Dear Louise, Thank you very much for the positive review. I'm so pleased that we managed to make the process smooth and easy, and I hope you are very happy in your new home. Please let me know if I can ever help, or offer advice, in the future. Best wishes, Tom and the Knight Frank Cheltenham team
5/5
TrustpilotKavita and Katie are great.
Agent replied · 10 October 2026
Thank you so much for your lovely review! Kavita and I really appreciate your kind words and are so pleased we could help. Kind regards, Katie
5/5
TrustpilotAnnabel was incredible!!
Thank you SO much to Annabel who has been nothing but incredible during my search in looking for a new flat. I could not reccomend her more, she has been so kind and extremely helpful. Thank you so much Annabel!
Agent replied · 10 October 2026
It was a pleasure assisting with your move to London Mia, I hope you will be very happy in your lovely new home! Stay in touch and I hope your move goes well next week All the best, Annabel
5/5
TrustpilotGreat people to work with
Excellent brochure and house description. Friendly well briefed people showing the house Good behind the scenes vetting of possible buyers Excellent final stages of communication on a complicated sale. Lovely people to work with at all times
Agent replied · 10 October 2026
Dear Robert What a lovely review. Thank you for entrusting us with your home of 50 years - it has been a genuine pleasure working with you and getting to know you both during this time. I hope you are in your new home soon and settle in quickly, new address for the Christmas card this year! Best wishes Laura and the Knight Frank North Hampshire team
5/5
TrustpilotDifficult purchase from an unwilling…
Difficult purchase from an unwilling seller. Communication with California added issue Handled professionally by Tim + . But outcome achieved
Agent replied · 10 October 2026
Thank you, Bernard, and Carol, for your kind words. We are so pleased to have met your expectations and are delighted to have secured you a great outcome on both your sale and purchase. Best wishes, Tim, James, and the Knight Frank Guildford Team
5/5
TrustpilotDom has been very helpful and efficient…
Dom has been very helpful and efficient in managing my two properties in King's Cross. Fast turnaround and response. These are important to me.
Agent replied · 23 November 2024
Dear Eddie, Thank you very much for your kind review. It’s a pleasure managing your properties, and I’m delighted you’ve been happy with the service. We really appreciate your feedback. Best wishes, Dom
5/5
TrustpilotEasy and enjoyable rental process
Katie made the whole process so easy and enjoyable. Everything was handled quickly and professionally, without any unnecessary complications or stress. We felt genuinely special as clients. We’re so happy with our new home and really grateful for her help!
Agent replied · 10 October 2026
Dear Valeriia, Thank you so much for such lovely feedback, it was a pleasure working with you and Marks! I hope that al goes well with the move in! Best wishes, Katie
5/5
TrustpilotGreat experience and quick
We had such a great experience working with Katie Shaw. She was incredibly quick, responsive and kind throughout the whole process. She kept us in mind for our very specific request and eventually found us a home in exactly the area and building we wanted, something we honestly didn’t expect. She completely exceeded our expectations!
Agent replied · 23 November 2024
Dear Mark, Thank you very much for such lovely feedback! I am so pleased that we were able to help you with your search and find you the perfect place! Good luck with the move! All the best, Katie
5/5
TrustpilotMark and his team at the Exeter office…
Mark and his team at the Exeter office did a great job assisting us in selling our house in Devon. Clear communication and professionalism made it a stress free process. Would highly recommend, thank you.
Agent replied · 10 October 2026
Thank you Sarah, for your great review. I'm so pleased for that we were able to deliver an excellent result for you. The team really enjoyed working with you on the sale. Very best wishes Mark and the Knight Frank Exeter team
5/5
TrustpilotLety - Best Property manager
Lety has been an absolute pleasure to work with. She took complete ownership, communicated clearly and consistently, and rebuilt my confidence in the service. She's responsive and proactive. Whilst I am sad to lose her managing my property, I am very happy to see progress - a promotion truly deserved.
Agent replied · 10 October 2026
Dear James, Thank you so much for your kind words. It has been a pleasure working with you, and I truly appreciate the trust you placed in me. I'm delighted I was able to rebuild your confidence in the service, and your feedback means a great deal. Thank you for your support and best wishes for the future. Lety
5/5
TrustpilotSuperb experience
Lety was fantastic, extremely responsive, helpful, and friendly. Thank you, Lety!
Agent replied · 23 November 2024
Andrew, It was a pleasure working with you, and I'm delighted to hear that you found my support responsive, helpful, and friendly. Your kind words are truly appreciated and mean a lot to me. Wishing you all the best, and thank you again for taking the time to leave a review! Lety
5/5
TrustpilotKatie was absolutely fantastic…
Katie was absolutely fantastic throughout the entire process. Finding and securing a new tenancy can normally be stressful, but she made everything feel incredibly simple and straightforward from start to finish. She was always helpful, responsive and easy to deal with, and kept everything moving smoothly throughout. She really took the stress out of the whole experience and made what can normally be a difficult process feel completely seamless. A quick thank you to Cherrie as well, who was also really helpful throughout the process. We really appreciate everything Katie did for us and couldn’t recommend her highly enough!
Agent replied · 10 October 2026
Dear Hudson, Thank you so much for your lovely feedback, its very much appreciated! It has been a pleasure working with you and Josefine on your tenancy! Best wishes, Katie and Cherrie
5/5
GoogleI recently sold my house through Monks and their team and had a very positive experience from start to finish. Professional, friendly and excellent communication throughout. They helped to make the process straightforward and as stress free as can be possible. No problem recommending them.
Agent replied · 10 October 2026
Thank you for such a lovely review! Moving home can certainly have its stressful moments, so we’re really pleased our Shrewsbury team helped make the process as straightforward as possible. Thank you for choosing Monks and for recommending us, it’s very much appreciated. Wishing you all the best! Regards, The Monks Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Monks Estate and Letting Agents
Which Monks Estate and Letting Agents office has the most reviews?
Wem has the most, with 879 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
Where are the Monks Estate and Letting Agents offices?
The three Monks Estate and Letting Agents offices, by town:
- Oswestry: 27 Cross Street, Oswestry, SY11 2NF
- Shrewsbury: 10a Shoplatch, Shrewsbury, SY1 1HL
- Wem: 13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA
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