Trusted Agent profile
★★★★★
1,070 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,070 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
868
Reviews on Trustpilot
All 3 offices
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Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleTop team at Monks. I sold a house through them recently and was very impressed. Great people to work with.
Thank you for the fantastic review! It was a pleasure helping you with your sale, and we’re so pleased you enjoyed working with us. We really appreciate you taking the time to share your experience. Best wishes, The Monks Team
5/5
TrustpilotI got great service from Lety Lupi when…
I got great service from Lety Lupi when she managed my flat. She was responsive and understood exactly what I needed.
Dear Suzanne, Thank you for your kind words. It was a pleasure working with you, and I'm delighted to hear you were happy with the service provided. Best, Lety
5/5
TrustpilotAlways professional
Hi Chris, Thank you for taking the time to leave a review. We appreciate your feedback and are always happy to assist. Many thanks, Knight Frank South Kensington Team
5/5
TrustpilotLuc Horwood and Clare Griffith were…
Luc Horwood and Clare Griffith were incredibly supportive. Easy to contact and worked very diligently on our behalf. Luc Horwood definitely knows his market and clients. I would recommend him, particularly if you’re looking for a pro active estate agent. The other staff at Tunbridge wells were also very good. Melissa who led the viewings on our house made sure she could answer questions that may be asked. Excellent.
Thank you so much for your wonderful review; it is appreciated. Thank you for putting your trust in Knight Frank - we're all delighted it worked out so well. If we can help in the future, please do not hesitate to contact us. Best wishes Luc and the Knight Frank Tunbridge Wells team
5/5
TrustpilotGreat - responsive and professional
Great support and professionalism throughout our tenancy. Highly recommended
Dear Jessica, Thank you for your email and review your kind words are appreciated. It was a pleasure to be able to assist you with any issues at the house during your tenancy. Kind regards, Catrin
5/5
TrustpilotExcellent experience overall
Excellent experience overall - fantastic availability, communication, support and attention to detail throughout the whole process!
Thank you so much for your incredibly kind words. It was an absolute pleasure helping you with the sale, and thank you for your patience and perseverance. I’m delighted that I could make the process feel a little less stressful along the way. William and the Knight Frank Oxford team
5/5
TrustpilotAlways keen to help while looking at…
Always keen to help while looking at other option to let the property in a challenging market environment. Team is conducting their work on highest professional standards. We can only speak in highest terms about their work and respective relentless pursue of any letting opportunities
Thank you so much for your kind words and for taking the time to leave us a review. It has been an absolute pleasure working with you over the years, and we truly value the trust and loyalty you have shown us. Clients like you make what we do so rewarding, and we are grateful for the opportunity to have been part of your property journey. On behalf of the whole team, thank you for your continued support. We always enjoy assisting you and look forward to working with you again in the future. Best wishes, Ascot Lettings
5/5
TrustpilotAlastair Calotier - Ultimate client partnership
Alastair Calotier
Thank you ever so much for the kind words, Jean. It is a pleasure to look after your property. It has been truly wonderful getting to know both yourself and Frank, and your kindness and trust in myself is greatly appreciated. Thank you for taking the time to leave such a lovely review. I am delighted to have been able to assist you and look forward to continuing our relationship for many years ahead. Best, Alastair
5/5
TrustpilotEfficient and smooth admin under…
Efficient and smooth admin under supervision of Liv Papps
Thank you for your review! We're pleased to hear the process was efficient and smooth. We appreciate your feedback and are glad we could help.
5/5
Trustpilotthe new tenancy went well
the new tenancy went well. Also the leaving of the previous tenant.
Thank you so much for your thoughtful review! We're really happy to hear that everything went smoothly with both your new and previous tenancies. We truly appreciate your kind words and look forward to assisting you again in the future.
5/5
TrustpilotHighly professional and personal service
Rob, David and the whole team were on the case from the beginning and found me a tenant within a week. thereafter they were very hands on in executing all the tasks to ensure that the move for the tenant went smoothly. This is not the first time KF have excelled. I have been using them for many years now.
Dear Martin, Thank you so much for your kind words and continued support. It was a pleasure assisting you once again. I’m delighted that we were able to secure a tenant so quickly and that you felt supported throughout the process. David, the team and I always strive to make every tenancy as smooth and stress-free as possible, so it's particularly rewarding to receive feedback like yours. We truly value the trust you have placed in Knight Frank over the years and are grateful for the opportunity to continue working with you. We look forward to assisting you again in the future. With best wishes, Robert Lerner Head of Hampstead Lettings
5/5
TrustpilotIftina, an excellent property manager
Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had
Thank you so much for your kind review, Beñat. I'm delighted to hear you've had a positive experience. Your feedback is greatly appreciated, and it has been a pleasure assisting you. Please don't hesitate to get in touch if you need anything in the future. Kind regards, Iftina
5/5
TrustpilotGreat experience with Lucy from Richmond!
I had a great experience working with Lucy on a let in Richmond. She was knowledgeable, helpful and flexible throughout the process. Communication was transparent and honest, she played a key role in making what can be a complex process into something that was far more navigable. Thank you very much!
Thank you Ben for your kind words. So pleased we could help find you your new home. Best wishes, Lucy and The Knight Frank Richmond Team
5/5
TrustpilotLety Lupi is an excellent adviser
Lety Lupi is an excellent adviser, very responsive, thorough and considerate.
Providing a positive experience for our clients is always my priority, and your feedback is greatly appreciated. Wishing you all the best, and please don't hesitate to get in touch if I can help again in the future. Lety
1/5
TrustpilotUnsupportive
Rating only, no written review.
Dear Yanislav, We apologise that you have not felt supported by the team. Please do reach out to customerexperience@knightfrank.com and we can look into this for your further. Thank you. Knight Frank
5/5
TrustpilotBy far the best agency we’ve had as a…
By far the best agency we’ve had as a tenant. Clear and consistent communication from the moment we started interacting at viewing and right through our tenancy (been 2 years now)
Hi Ian Many thanks for your review and for the kind words. Delighted to hear that your tenancy is going smoothly. If you ever need any assistance or have any questions, please don't hesitate to get in touch. Many thanks Jason and the Knight Frank Canary Wharf Lettings team
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️
Thank you for leaving a review Jane. Wishing you and your family all the best in your new home. Best wishes, Lucy and the Knight Frank Richmond Lettings team
5/5
TrustpilotThe whole process of selling our property
The whole process of selling our property was a pleasant one.
Hi Chris, thank you for your kind words and for trusting us with the sale of your home. We hope you are loving life in The Cotswolds, and would love to stay in touch. All the best, James Ackerley, James Godley and the rest of the Knight Frank Guildford team
5/5
TrustpilotOnly fair to mention the brilliant service by Lety
We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.
Thank you, Alexandria, for your kind review. It was a pleasure assisting you, and I am delighted to hear that you were pleased with the support and service provided. Your feedback is greatly appreciated. Thank you for your trust in Knight Frank, and I wish you all the very best for the future. Kind regards, Lety
5/5
TrustpilotCarmen was absolutely professional
The service we received from our agent, Carmen Vigneron, was excellent. She was professional, attentive, and very efficient, making it very easy to work with her despite our lack of knowledge of the process. We are extremely grateful for all her help, patience, and professionalism. We would 100% recommend her.
Thank you ever so much for your kind review. It was a pleasure assisting you. Thank you. Carmen
5/5
TrustpilotMove in arrangements
Move in process was smooth, Kyrsten - my dedicated manager was very kind and helpful throughout the process.
Hello Mahesh, Thank you for your kind words, we hope you enjoy your new home. If you need anything further let me know. Kind regards, Kyrsten
5/5
TrustpilotKatie and Kavita have made my whole…
Katie and Kavita have made my whole experience as a new overseas landlord seamless. Helping me navigate all the tasks required along the way in a timely manner. Always just one message / call away and happy to help!
Thank you for your kind words and it has been a pleasure to help you navigate your new tenancy. Kind regards, Kavita, Katie and the Knight Frank Ascot Lettings team
5/5
TrustpilotTop guys always willing to help
Top guys always willing to help. Efficient and proactive.
Thank you ever so much for your kind words. It is pleasure assisting you! Knight Frank Kings Cross
5/5
TrustpilotVery helpful service provided by Jordan!
Rating only, no written review.
Hi Gary, Thank you for your kind words, I really appreciate it and glad to know my service met or exceeded your expectations. Please do reach out if you need anything. Kind regards, Jordan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Wem has the most, with 879 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
