Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotWould recommend
Katie was very helpful through the process of viewing the property all the way to moving. The referencing was taking a while and giving us issues and not telling us theh reason but it’s not the fault of the estate agents and Katie was very helpful and quick with trying to solve this. I would recommend this estate agents compared to others I had to deal with which were much less professional and helpful than knight Frank.
Harry · 3 September 2026 · Monks Estate and Letting Agents Wem
Agent replied · 22 September 2026
Dear Harry and Nicole,
Thank you very much for your kind feedback, it was a pleasure working with you and wish you all the best in your new home!
Best wishes,
Katie and the Knight Frank Fulham Lettings team
★★★★★ 5/5
TrustpilotSaif Musawi property manager
Saif Musawi our property manager is fantastic. He recently arranged for our property to have some remedial redecoration and handled it efficiently and professionally. Great communication at all times. Highly recommended!
S · 2 September 2026 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you ever so much for your kind words. It is pleasure assisting you and I am pleased it was all sorted.
Thank you.
Saif
★★★★★ 5/5
TrustpilotMorten has been excellent throughout…
Morten has been excellent throughout the process. I would recommend him highly
Dr · 2 September 2026 · Monks Estate and Letting Agents Wem
Agent replied · 22 September 2026
Dear Dr Mirkin
Thank you very much for your feedback and many congratulations on the sale of your apartment. It was a pleasure working with you both.
Best wishes for the future.
Morten and the Knight Frank Guildford team
★★★★★ 5/5
TrustpilotIt was indeed a pleasure working with…
It was indeed a pleasure working with your staff at KF at Chelsea Bridge Wharf Queenstown Road Office. I had a good experience and would like a special mention of your staff, namely, with James Szalay, Liam Horbacze, Patrick Stewart and Julia Slack. Thank you Dr Mary Anne Albert-Davie. Chelsea Bridge Wharf Apartments. Feb 2026 to September 2026
Dr · 2 September 2026 · Monks Estate and Letting Agents Wem
Agent replied · 22 September 2026
Thank you for the kind review, Mary-Anne.
It has been a pleasure helping you rent your property, and we look forward to continue working with you in the future.
Very best wishes,
The Battersea team
★★★★★ 5/5
GoogleVery professional and competent from the first point of contact, to the sale and throughout the conveyancing process. Highly recommend.
Lynn · 10 August 2026 · Monks Estate and Letting Agents Shrewsbury
Agent replied · 10 October 2026
Thank you so much for your lovely 5-star review and recommendation.
We're delighted to hear that you found our team professional and supportive throughout the entire sales process. It was a pleasure to help you, and we wish you all the very best for the future.
The Monks Team
★★★★★ 5/5
GoogleFriendly, efficient service provided by professional staff.
Julie · 10 August 2026 · Monks Estate and Letting Agents Shrewsbury
Agent replied · 10 October 2026
Thank you for your wonderful review.
Your kind feedback is greatly appreciated, and it was a pleasure to help you.
Best wishes,
The Monks Team
★★★★★ 5/5
GoogleWe cannot recommend Beverley at Monks highly enough. From start to finish, she was incredibly professional, kind, supportive and helpful. She made what could have been a stressful process feel so much easier with her calm, friendly and reassuring approach.
Beverley was always approachable, patient and willing to help, and her communication was excellent throughout. I genuinely felt that she cared about helping us and ensuring everything went as smoothly as possible.
Her professionalism and attention to detail were outstanding, and we are extremely grateful for all her help and support. It was an absolute pleasure dealing with her, and I would have no hesitation whatsoever in recommending Monks, and especially Beverley to anyone looking for an excellent and trustworthy property agency and agent. Thank you so much.
Paul · 10 August 2026 · Monks Estate and Letting Agents Shrewsbury
Agent replied · 10 October 2026
Dear Paul
Thank you so much for your wonderful review and for taking the time to share your experience.
We are absolutely delighted to hear how highly you rate Beverley. She is a valued member of our team, and your kind words about her professionalism, support and excellent communication will mean a great deal to her.
Moving home can be a stressful time, so it's fantastic to know that Beverley was able to make the process feel easier and provide the reassurance you needed throughout. Thank you for recommending Monks and Beverley so highly. It means a lot to us!
We wish you every happiness in your new home.
Regards
The Monks Team
★★★★★ 5/5
GoogleReally great experience with Monks whilst buying our first home. Really friendly, attentive staff members. Responded to our queries quickly and efficiently. We absolutely love our new home - thank you!
Holly · 10 July 2026 · Monks Estate and Letting Agents Shrewsbury
Agent replied · 10 October 2026
Thank you for your wonderful review, Holly.
It was a pleasure to help you buy your first home, and we're so pleased to hear that you had a positive experience with our team. Your kind words mean a lot to us.
Most importantly, we're delighted that you love your new home. Wishing you every happiness for the future.
All the best!
The Monks Team
★★★★★ 5/5
GoogleMonks were absolutely fantastic throughout our home buying journey. As first time buyers, we were unsure about the process, but the team was incredibly supportive, taking the time to guide us every step of the way and answer all of our questions.
Communication was excellent from start to finish. They were quick to speak with the sellers regarding our requests and kept us informed with regular updates, making the whole experience feel much less stressful.
When we collected the keys, we were genuinely touched to receive a thoughtful goody bag. It was such a lovely gesture that made the occasion feel even more special.
What really set Monks apart from other estate agents was the viewing itself. They didn't just show us the house, they sold us its potential. They highlighted its best features, helped us imagine what it could become, and made it easy to picture ourselves living there. We'd never experienced a viewing like that before, and it played a huge part in us falling in love with the property.
We wouldn't hesitate to recommend Monks to anyone looking to buy or sell a home. Their professionalism, enthusiasm, and personal approach made all the difference. If we ever decide to sell in the future it will be with Monks.
Clare · 10 July 2026 · Monks Estate and Letting Agents Shrewsbury
Agent replied · 10 October 2026
Good morning Clare
Thank you so much for taking the time to leave such a wonderful review!
It means a lot to the whole team and we are pleased we could help you with your first home purchase.
We know buying your first home can feel overwhelming, so we're delighted to hear that our team was able to guide you through the process trying to make the experience as smooth and stress-free as possible.
Thank you again for your kind words and recommendation.
We wish you many happy years and wonderful memories in your new home.
Best wishes
The Monks Team
★★★★★ 5/5
GoogleMonks provided a professional and friendly service from start to finish.
Annie · 10 July 2026 · Monks Estate and Letting Agents Shrewsbury
Agent replied · 10 October 2026
Thank you for your 5-star review.
Your kind words mean a lot to the team.
Thank you for choosing Monks, and we wish you all the best.
Regards
The Monks Team
★★★★★ 5/5
TrustpilotFriendly professional service from a…
Friendly professional service from a very competent team
Clive · 21 May 2026 · Monks Estate and Letting Agents Wem
Agent replied · 22 May 2026
Thank you Clive.
It’s a pleasure working with you and thank you for taking the time to leave such a lovely review.
Kavita
★★★★★ 5/5
TrustpilotProfessional and reliable service
I communicated to him in advance the requirements for the room I was seeking and requested that he notify me when suitable options became available. He handled my request professionally and provided accurate assistance. As a result, I was able to secure an apartment that meets my requirements. I appreciate the quality of service provided.
Yuichi · 20 May 2026 · Monks Estate and Letting Agents Wem
★★★★★ 4/5
TrustpilotRental and transition to occupancy …
The agency has been very professional and we have been satisfied
Zethe · 19 May 2026 · Monks Estate and Letting Agents Wem
Agent replied · 22 May 2026
Thank you so much for your feedback and kind words about our team and service. We’re really pleased to hear you’ve had a positive experience with us.
We will, of course, try to support and assist you throughout your tenancy and jump in wherever we can, even though the property is managed by the landlord.
Tina
★★★★★ 5/5
TrustpilotThank you Lucy and Team
We had a great experience working with Lana, Lucy, and Kyrsten. They accommodated all of our special requests, payment timelines and prepared the handover of the property as we needed. The entire move-in process was handled smoothly and professionally, from organizing multiple viewings to making sure every detail was taken care of. They were responsive, helpful, and made what could have been a stressful process feel easy and well-managed. Highly recommend their service!
A.M · 18 May 2026 · Monks Estate and Letting Agents Wem
Agent replied · 22 May 2026
Thank you so much for your kind words.
It has been a pleasure helping you find a new rental.
Best wishes,
Lucy, Lana and Kyrtsen
★★★★★ 5/5
TrustpilotGreat experience with them
Great experience with them. Been a tenant for 4 years and KF manages the property. Always replying within a couple of hours, and it's been a great relationship so far.
Alexandre · 18 May 2026 · Monks Estate and Letting Agents Wem
Agent replied · 22 May 2026
Dear Alex
Thank you for taking the time to write a review.
I am pleased that we were able to achieve a positive outcome with this year’s rent review.
Kind regards
Brigette
★★★★★ 5/5
TrustpilotJack - KF - vertus properties - review
Jack is extremely diligent, professional and client focused. He knew his brief, was able to simply spell out the differences in the various properties and was customer focused - didn't make me feel rushed and if he didn't know the answer to the question followed up on everything in a timely manner. I was able to make a decision in a day. I would strongly recommend him to others looking for a property. In my career I have moved 13 times between cities (New York, London, Dubai, Geneva, etc . and rented 20+ properties over 40 years. Others could learn from his example as other parts of the process did not go so well (nothing to do with him but the referencing entity was awful). I would use him again or recommend him if the situation arises again. I wish him all the best.
Stephen · 18 May 2026 · Monks Estate and Letting Agents Wem
Agent replied · 22 May 2026
Thanks Stephen, it was a pleasure working with you and I hope you love your new home with us.
Best Wishes,
Jack
★★★★★ 5/5
TrustpilotLouna was exceptional
I rented a flat in Elephant and Castle with Louna Del Barrio as the agent. I’ve worked with many agents over the years as landlord and as tenant and she was easily the best. Friendly, straightforward and upfront; genuinely helpful; energetic but not at all pushy; and above all I felt she really wanted to help me find the right place for me, and not just secure a quick deal. I know I can trust her. Aftercare after the tenancy was agreed has also been exceptional.
Benjamin · 17 May 2026 · Monks Estate and Letting Agents Wem
Agent replied · 22 May 2026
Dear Benjamin,
Thank you very much for your kind words- I really appreciate you taking the time to write a review.
It was a real pleasure working with you, and I am glad I could help you find the right place.
Wishing you all the best in your new home, and please don’t hesitate to reach out if I can help in the future.
Kindest regards,
Louna
★★★★★ 5/5
TrustpilotWe would like to sincerely thank Jason…
We would like to sincerely thank Jason Ugg and Jordan Cook for being by our side throughout such a difficult and stressful rental process.
Arzu · 15 May 2026 · Monks Estate and Letting Agents Wem
Agent replied · 22 May 2026
Hi Arzu,
Thank you very much for your kind review, both myself and Jason are glad we were able to be of service. We wish you and your family all the best in your new home.
Kind regards,
Jason and Jordan
★★★★★ 5/5
TrustpilotI couldn’t recommend Liv Papps enough
I couldn’t recommend Liv Papps enough. She was professional and incredibly helpful throughout the whole process. Communication was excellent from start to finish, and she always made time to answer any questions or keep me updated.
Saula · 14 May 2026 · Monks Estate and Letting Agents Wem
Agent replied · 22 May 2026
Dear Saula, thank you for your kind review. It has been a pleasure working with you! please do reach out in the future if there is anything else I can assist with. Wishing you all the best in your new home. Many thanks, Liv
★★★★★ 5/5
TrustpilotQuick response
Joanna and Daniel have always been really responsive and professional when we needed repairs.
Laura · 14 May 2026 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you Laura for your kind review and for taking the time to leave your feedback.
Thank you.
Joanna and Daniel
★★★★★ 5/5
TrustpilotProfessional and Efficient
Katie and Kavita provided a professional and efficient service throughout; interest levels were high and so we found our ideal tenants relatively quickly. We were well informed and considered during the process.
Anita · 14 May 2026 · Monks Estate and Letting Agents Wem
Agent replied · 22 May 2026
Dear Anita,
Thank you for your kind review.
It was a pleasure working with you, and we’re delighted we found your ideal tenants so quickly. Kavita and I really appreciate your feedback!
Best wishes,
Katie & Kavita
★★★★★ 5/5
TrustpilotKatie and Kavita were very helpful
Katie and Kavita were very helpful and informative throughout the process of us moving into our flat. Thank you both!
Holly · 13 May 2026 · Monks Estate and Letting Agents Wem
Agent replied · 22 May 2026
Thank you so much for your kind words! It was an absolute pleasure assisting you with your move, and we’re so pleased to hear you had a positive experience.
Kavita and I wish you all the very best in your new home- please don’t hesitate to reach out if we can help with anything further.
Kind regards
Katie and Kavita
★★★★★ 5/5
TrustpilotAva HO is my property manager and she’s…
Ava HO is my property manager and she’s a star, always proactive and responsive when I have an issue, ensuring a smooth communication! Thank you so much!!
Sidonie · 13 May 2026 · Monks Estate and Letting Agents Wem
Agent replied · 22 May 2026
Hi Sidonie,
Thank you so much for your kind words. I’m really glad I could help.
Please feel free to reach out anytime.
Best regards,
Ava
★★★★★ 5/5
TrustpilotOur Property Manager
Our Property Manager, Ava Ho, has been doing a great job in managing our property. She is efficient, proactive and professional. Definitely an asset to the company!
CY · 11 May 2026 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Hi Catherine,
Thank you so much for your kind feedback, I really appreciate it and it’s been a pleasure working with you.
Best regards,
Ava
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