5/5
Trustpilotexcellent experience.
Rating only, no written review.
Agent replied · 23 November 2024
Thank you for your kind words. Knight Frank
Trusted Agent profile
Monks Estate and Letting Agents in Wem, Shrewsbury and Oswestry
★★★★★
1,082 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,082 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
880
Reviews on Trustpilot
All 3 offices
Our offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
- Monks Estate and Letting Agents Wem13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA891 reviews · 0 on Google63 in the last 90 days
- Monks Estate and Letting Agents Shrewsbury10a Shoplatch, Shrewsbury, SY1 1HL127 reviews · 127 on Google (4.3)5 in the last 90 days
- Monks Estate and Letting Agents Oswestry27 Cross Street, SY11 2NF65 reviews · 65 on Google (4.6)0 in the last 90 days
Latest reviews from every Monks Estate and Letting Agents office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotPrompt response from property manager
Had a couple of issues in the flat I am letting, boiler and entrance fob not working. The property manager (Daniel Lloyd) in charge has been brilliant in getting both solved very quickly. Communication from him has also been very good. Impressed by the service received.
Agent replied · 23 November 2024
Hi Luca thank you for your very kind words, it was a pleasure to be able to assist with your recent maintenance and building management issues. Please let me know if you require any further assistance in the future.Daniel
5/5
TrustpilotEvery thing is amazing!!!!
Every thing is amazing!!!!Especially Lydia she is lovely and professional
Agent replied · 23 November 2024
Thank you so much Asma for your review. It was a pleasure working with you and I wish you all the best with your tenancy. Best wishes, Lydia Walker
5/5
Trustpilotprofessional letting agents
I have been very happy with knight Frank who were the agent for my London rental property for around 3 years as the tenant. Always professional. Highly recommend to other landlords contemplating a management agent for rental properties.
Agent replied · 23 November 2024
Thank you Juliette for your very kind words about the team. We are so pleased to hear about your experience. Knight Frank
5/5
TrustpilotJason Nwimo - Excellent Property Management with Proactive Support…
We had a great experience working with Jason Nwimo as our property manager. Jason has always been responsive and proactive in his communication, especially during renewals, which has been very helpful. It’s been a pleasure working with him
Agent replied · 23 November 2024
Much appreciated Rakesh, it has been a pleasure managing your property Good luck with all in future, wishing you all the best Kind Regards,Jason
5/5
TrustpilotThe agent Lexi was very helpful to find…
The agent Lexi was very helpful to find us a place for a long let. She was very professional, gave us the full information about the flat which we liked, good approach, and very much responsible to follow up. We are glad that we came a cross her and highly recommend to anyone who is look for a good place to live in. She is always happy to help. Thank you Lexi, you were brilliant.🥰
Agent replied · 23 November 2024
Hi Shakhnoza,Thank you so much for your lovely words. It was wonderful to meet you and I am so pleased that you have found a property that works for you. If I can be of any help in the future, please don’t hesitate to get in touch and I would be delighted to assist you again!Best wishes,Lexi
4/5
TrustpilotKnight Franks Calton Avenue Dulwich…
Knight Franks Calton Avenue Dulwich office were a pleasure to deal with . Between Guiseppe, Holly and chica our purchase of a Rosendale road property went smoothly and with information being conveyed to, and from the sellers in a timely and clear fashion. Would not hesitate to recommend them to buyers
Agent replied · 23 November 2024
Dear Adam,Thank you so much for your kind words and for taking the time to share your positive experience with our Dulwich office! We're thrilled to hear that we were able to assist you smoothly throughout your purchase.Communication is key in making the process positive, seamless, and we're glad to have delivered that for you. Should you need any further assistance in the future, please don't hesitate to reach out. We truly appreciate your recommendation and look forward to working with you again in the future!Congratulations again on your purchase and wishing you best of luck with the move!Kind regards,Giuseppe & the Knight Frank Dulwich team
5/5
TrustpilotJade Leyens of KF Kensington is top notch
I had a great experience working with Jade Leyens on my recent property transaction. Jade was professional, knowledgeable, and made the process smooth and stress-free. I would highly recommend Jade for anyone looking to buy or sell property in London
Agent replied · 23 November 2024
Thank you so much for your kind review Antonio. It’s been a pleasure helping you find your new home, and I look forward to working with you again in the future.Best wishes,Jade & the Knight Frank Kensington team
5/5
TrustpilotSuccessful rental renewal
I would like to thank Vinnie in the renewals team. I had the pleasure of working with him for the recent renewal of our apartment at Southbank. he managed the process very professionally and efficiently as well as negotiating a good rent review in what is currently a fairly tricky market. Well done Vinnie!
Agent replied · 23 November 2024
Dear Jane,Thank you for the lovely review.It was a pleasure to assist you in your renewal.Thank you for choosing Knight Frank again.Kind regards,Vinnie
5/5
TrustpilotLaura from Renewals’
Rating only, no written review.
Agent replied · 23 November 2024
Thank you for your wonderful rating! It was wonderful assisting you. Laura
5/5
TrustpilotAdam office head at KF Esher did a…
Adam office head at KF Esher did a great job in selling my home in Esher. Sure we got lucky and found a buyer during the first week but it was his diligence, focus and hard work thereafter that made the whole process so straight forward. Thanks Adam!
Agent replied · 23 November 2024
It was my pleasure Laurie, we had a some bumps in the deal, but together we worked our way through. Thoroughly enjoyed looking after your sale. All the best. Adam
5/5
TrustpilotSuper Prime Rental Search
I recently had the pleasure of working with Jamie-Leigh and Amy and I cannot recommend them highly enough! From our very first call it was clear that they are expert in the super prime lettings property market. Their knowledge, professionalism, and dedication was truly exceptional.They went above and beyond to ensure that every property we viewed met my high standards. They were able to provide exclusive access to some of the most sought-after properties in the area. This level of service is truly unparalleled.Throughout the entire process, they were always available to answer my questions and provide valuable insights.If you are looking for super prime property lettings agents who are knowledgeable, professional, and truly cares about their clients, look no further than Jamie-Leigh and Amy.They are simply the best in the business!
Agent replied · 23 November 2024
Dear Katharine,Thanks so much for your kind review, it really means the world to us.It was a pleasure to assist you with your search and I look forward to working with you again in the future! All the best,Jamie-LeighHead of Super Prime LettingsSouth West London & Home Counties
5/5
TrustpilotConsistently professional and helpful
I've had an extraordinaly experience working with Scott Eddy. He goes far beyond what is necessary and always keeps me informed of the situation. I'm personally very grateful of all the assistance he has given me.
Agent replied · 23 November 2024
Dear Rory,Thank you so much for your kind words, it is a pleasure working with you. I very much appreciate your patience, we got there in the end!Best wishes, Scott
5/5
FacebookAssisted in the sale of my late friends bungalow, Monks Wem did a great job with their 360 video - and a sale came along within a fortnight. Very empathetic helping me navigate the difficult circumstances.
5/5
TrustpilotExperience was great mainly because of…
Experience was great mainly because of the reactivity,the kindness and the professionalism.i delt essentially with Toru and Omar for the handover.
Agent replied · 23 November 2024
Dear Othmane,Congratulations on your new home.It has been a pleasure to assist you and we look forward to helping you again in the future.Kind regards,Omar Areef & Toru Yoshioka
5/5
TrustpilotGood process and good communication
Rating only, no written review.
Agent replied · 23 November 2024
Thank you for your kind words Gaurav. Knight Frank Canary Wharf
5/5
TrustpilotBrigette in lettings as usual was very…
Brigette in lettings as usual was very efficient, helpful and managed to deal with all the negotiations so speedily.
Agent replied · 23 November 2024
Dear MartynThank you for your kind words. It was my pleasure assisting you with the lease renewal and happy we achieved good results. Kind regardsBrigette
5/5
TrustpilotThank you so much, Mr Alex Whiting!
Mr Alex Whiting was amazing! He was very professional and friendly, making the whole process of buying a property so smooth and stress-free. He always replies to us super quickly, even when he was in holidays. He didn't only answered our questions with accurate and detailed information, but went above and beyond to give us a lot of background information to help us make a good decision. He also helped to coordinate the solicitor and developer to speedy up the conveyancing. Everything was just simply perfect!
5/5
TrustpilotOlivia and Wimbledon team… Amazing!
Best renting experience ever!Every single step during the process was perfect! Quick reply, clear information, ongoing support during the process. More important, people are kind and easygoing. Olivia was specially amazing for making me feel at home and create a connection with my new landlord. Thanks!
Agent replied · 23 November 2024
Thank you so much for your kind words, it was a pleasure assisting you throughout the rental process. We strive to make every step smooth and stress-free, so it's great to hear that you had such a positive experience.We're always here to support you, so don't hesitate to reach out if you need anything in the future.Best wishes in your new home!Olivia and Team
5/5
TrustpilotGreat Renting Experience
Lexi Sloane and James Szalay were fantastic to work with! Reachable, clear in their communication, and extremely helpful. I had a great experience renting a flat thanks to them.
Agent replied · 23 November 2024
Thank you so much for the review, Gleb.It has been a pleasure helping you with your new home.Looking forward to working together again in the future!Very best,Lexi and James
5/5
TrustpilotThank you Shannon
I am indebted to Shannon (a business support co-ordinator) for helping me navigate a particularly tricky end of tenancy deposit situation which, thanks to her calm kind professionalism, resulted in a satisfactory outcome. It was a pleasure dealing with her - many thanks Shannon!
Agent replied · 23 November 2024
Thank you so much for your kind words, Venetia. It was truly a pleasure to assist you, and I'm delighted that we were able to reach a positive outcome. If there's anything else you need in the future, please don't hesitate to get in touch!Thank you!Shannon
1/5
TrustpilotLetting team very good in some ways
Letting team very good in some ways, but very sparse with detail in areas that really matter...commercial terms are clear in T'S and C's but the impact of them is significant and not advised up front ( 30 Months commission taken from a 3 year contract with a year upfront payment, rather than taking 12 months) - I find this disgusting, and disguised. From the minute the tenancy started, the support and communication from before diminished, seniors were involved with no prior briefing and harsh and dismissive correspondence. The outgoing tenant, the LL, the incoming tenant and property manage all equally unhappy, no matter who owed or who was owning - KF were deemed to be the common enemy....
Agent replied · 23 November 2024
Dear Tina, We are really sorry to hear about your experience with the team. Should you wish to discuss this further, please reach out to complaints@knightfrank.com. Knight Frank
5/5
TrustpilotThank you
Very happy with the support provided in managing my rental property lease renewal - thank you to Nicole Fingerhut and Liv Cross.
Agent replied · 23 November 2024
Thank you Michael for your kind word. We have both enjoyed working with you and we are both looking forward to working with you in teh future. Liv and Nicole
5/5
Trustpilot2024 Renewal with Vinnie
Dealing with our 2024 renewal with Vinnie was seamless! He was very responsive and fair-minded throughout the process, finally drafting our renewal addendum extremely promptly within an hour of our final agreement with the landlord.
Agent replied · 23 November 2024
Dear William,Thank you for the lovely review.It was a pleasure to assist you in the process and thank you for choosing Knight Frank.Kind regards,Vinnie
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 2025
2025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Monks Estate and Letting Agents
Which Monks Estate and Letting Agents office has the most reviews?
Wem has the most, with 891 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
Where are the Monks Estate and Letting Agents offices?
The three Monks Estate and Letting Agents offices, by town:
- Oswestry: 27 Cross Street, Oswestry, SY11 2NF
- Shrewsbury: 10a Shoplatch, Shrewsbury, SY1 1HL
- Wem: 13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA
Has Monks Estate and Letting Agents won any awards?
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
