Trusted Agent profile
★★★★★
1,077 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,077 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
875
Reviews on Trustpilot
All 3 offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThanks Beth! We can't thank you enough for seeing through our sale. Always on hand to quickly answer a query, no matter how small, and always in a cheery and professional manner. Will definitely be giving you a call if we ever decide to move again! Thank you Monks x
5/5
GoogleThe best estate agent in town. We recently sold our first home through Monks. It was quite a challenging process with some hurdles along the way however the staff at Monks handled it professionally. Nothing was too much trouble, often ringing multiple times a week to get updates. The team work so hard and would hands down recommend them to anyone looking to sell their home. Hats off to Ethan, Beth, Louise, Chris and the rest of the team who are all superstars. Thanks so much. We're very grateful for all your hard work, getting us moved the week before Christmas.
5/5
GoogleMonks go above and beyond as an estate agent. Helpful, informative, polite and always at the end of the phone. Absolute pleasure to deal with from viewings to completion. Beth is great but the whole team is to be honest. Highly recommend. Alex Boutros
5/5
GoogleDealt with Monks from the valuation to the sale of our property. Our sale was complex, with a long chain and a lot of moving parts. Beth was brilliant all the way through the process. She was very professional, personable and dedicated. Beth guided us through the sale from start to finish, and was excellent at chasing others down the chain. She was great at frequently communicating how things were going along. I would highly recommend Monks.
5/5
TrustpilotThanks to Vinnie
Many thanks to Vinnie from Renewals in being proactive managing my tenancy agreement with my tenants.
5/5
TrustpilotBig thanks to Laura and Harriet
Big thanks to Laura and Harriet for all their help in recently finding us new tenants for our rental property. As always, they handled the whole process very professionally, keeping us fully updated on all matters throughout. Thanks again!
Hi Susan, Thanks so much for the kind words! It was a pleasure working with you as always. Wishing you all the best with the tenancy and look forward to working together again in the future. Kind regards, Harriet and Laura
5/5
TrustpilotGreat experience
First of all thanks to the Knight and Frank team Richmond for the help. The communication was very good. We got exactly what we were looking for. We are really happy with our new apartment. I would always choose this company.
Dear Ines, Thank you so much for writing this review. We are so pleased to hear you are happy in your new apartment. We wish you all the very best!Ivanka and the Richmond team
5/5
TrustpilotVinnie was very fast with paperwork and…
Vinnie was very fast with paperwork and professional
Dear Dhruve,Thank you for the lovely review.It was a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotExpert sales and efficient progression
KF provided a down to earth and upfront sales approach, and they effectively handled the whole sale process whilst we were away for a fortnight.After agreeing an offer above the guide price, they expertly handled the complications and nuances presented by a complicated chain until the exchange was able to progress. A great team effort.
5/5
TrustpilotHIghly Recommended
The selling whole experience with KF has been positive throughout beginning with the marketing plan, through viewings, and ultimately a successful sale. Helen was professional, proactive, and diligent and has provided timely and helpful advice and guidance. We would recommend the KF team in Stow-on-the Wold strongly to anybody considering selling their property.
Thank you Richard for your kind review. It has been a pleasure to work with you on the sale and although it took rather longer than planned, working with a long chain, I am very happy we got there in the end. Let me know if I can ever be of assistance again. Best wishes, Helen
5/5
TrustpilotVery high quality service
It has been great pleasure to work with Eleanor, K&F/Bayswater office during our letting process.Thanks for extremely high quality service.
5/5
TrustpilotQuick Sale in Stow
We first worked with them 2 years ago and then again just this summer with our sale. Helen and the team are professional and able to help with any query. Moving is stressful but they made the process so much easier by keeping on top of what needed doing. Highly recommend!
Thank you for the very kind review, it has been lovely working with you over the last few years and I wish you all the very best with your new home. Do let me know if I can ever help in the future. Best wishes Helen
5/5
TrustpilotLexi is very responsive and comes…
Lexi is very responsive and comes across as caring when she interacted with me during my search. Big thanks to her.
Hi Vladimir, Thank you so much for your kind words. It was a pleasure to work alongside you, and I’d be delighted to assist again in the future!Best wishes,Lexi
5/5
TrustpilotQuick responses
Quick responses, helpful, strong negotiation skills, and great results. Thank you. I highly recommend Brigette from Renewals.
Dear Kazuko,Thank you for your kind words. It was my absolute pleasure to assist with the renewal. Kind regards,Brigette
5/5
TrustpilotI had the pleasure of being looked…
I had the pleasure of being looked after by Lexi & James as they helped secure my dream flat for me. They worked quickly & efficiently, answered all my questions and made sure to keep me in the loop with all communications even at 9pm on a Friday! They really went above and beyond & made a usually stressful experience an absolute breeze.
Hi Esme,Thank you so much for your kind words. It really has been an absolute pleasure to help you find and secure such a great flat and we are so pleased that you have found the process so smooth. We look forward to continuing to work alongside you! Best wishes,Lexi and James
5/5
TrustpilotWell done Jade!
Highly recommend Jade at Kensington branch - we found her to be very efficient, personable and reliable. She is a great communicator and has helped us to achieve a very smooth sale.
Dear SF,I’m delighted that you’ve had such a positive experience subsequent to instructing us. I look forward to working together with you both again in the future.Best wishes,Jade & the Knight Frank Kensington team!
5/5
TrustpilotThe team and staff helped me along my…
The team and staff helped me along my rental experience.
Thank you for the review, we are happy to hear you had a good experience with us.Best wishes, Knight Frank
5/5
TrustpilotVery positive experience!
Throughout my tenancy process, Yenssi McKenzie-Graham was very communicative and super nice to work with! She promptly answered all my emails and queries, and helped me negotiate with landlord to extend my tenancy end date, keeping me informed about every step. It was very helpful, thank you Yenssi!
Thank you Krešimir for your positive review! Your kind words truly mean a lot to me, and it was an absolute pleasure working with you throughout your tenancy.As you prepare for your international move, I want to wish you all the best. This is an exciting step in your journey, and I’m sure you’ll thrive in your new destination. Please remember, we’re here for you if you need any assistance or advice! Best, Yenssi
5/5
TrustpilotVery positive experience!
Ines was excellent from start to finish - super proactive and communicative. A country mile ahead of other chaotic estate agent dealings I’ve had in the past over the years!
Thank you Ed for your feedback, So pleased I was able to assist with your search!All the best, Ines
5/5
TrustpilotI was helpedby an incredibly efficient
I was helpedby an incredibly efficient, transparent and reactive person.Her professionalism has been key in every step of my lease.
Hi Guillaume,Such a pleasure to work with you and to meet you!I hope you love your stay here,All the best,Ines
5/5
TrustpilotWonderful service
Wonderful serviceKnight Frank has helped me on various occasions with properties, and most recently the management of a letting property. Toru Yoshioka, my property manager, is professional, responsive, details focused, and always ready to jump in to help. Really appreciate and recommend!
Hi Dayo,Thank you for your very kind words.It has been a pleasure managing your property and should you need anything, please let me know.Kind regards,Toru Yoshioka
5/5
TrustpilotGreat experience
Our agent Beth went above and beyond helping us with our move. She showed us the area, gave us valuable insights on commute times, schools etc and was very responsive and reliable. It felt like she was genuinely interested in finding the right place for us.
Hi Elizabeth, Thank you for your kind words. It’s been a pleasure working with you and I’m sure we will cross paths in the future. Best, Beth
5/5
TrustpilotThank You Walid
I can't say how impressed I've been with Walid. From day one, he's been on the ball and just so honest and transparent throughout the process. He's answered every question with patience, has kindly made multiple trips to the property as I forgot to take measurements for furniture and was always available when I needed any kind of assistance. In my time in London, I've never met someone more dedicated to his job and just so passionate about the people he engages with - thank you Walid, I wish there were more realtors like you!
Dear Mena,Your review and kind words are very much appreciated. I’m grateful for your patience, cooperation, and trust.Here’s to a fruitful relationship.Best, Walid
5/5
TrustpilotEhteshaam Ahmed
Ehteshaam Ahmed, thank you for your prompt and excellent work in dealing with our rental account.
It was a pleasure assisting you and I am glad to be of assistance. Please do not hesitate to reach out should you have any queries in the future.Best wishes, Ehteshaam
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wem has the most, with 886 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
