Trusted Agent profile
★★★★★
1,074 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,074 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
872
Reviews on Trustpilot
All 3 offices
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Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2025, 2024, 2022, 2021.
2025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFrankly bowled over by this company’s performance having been let down badly by Halls, Monks achieved re-sale of our house within 3 working days of it going onto the market I cannot thanks monks enough. Knowing what I know now this firm should be your first and last choice for Oswestry and surrounding areas This company functions quickly and efficiently in its actions as is clearly well staffed and managed unlike many other agents
5/5
TrustpilotCertainly
Certainly! Please provide the text of the review you would like to be rephrased.
5/5
TrustpilotExcellent service
We have recently used KF to sell a house in Cheltenham.
5/5
TrustpilotHuge thanks to Gemma and the team in…
Huge thanks to Gemma and the team in Cheltenham for helping make the sale of our apartment go through so smoothly. Communication was great as we were kept regularly informed of viewings and outcomes. Really proactive and secured a buyer really quickly. Would definitely recommend their services.
5/5
TrustpilotIt its a great state office,helpfull
It its a great state office,helpfull, quick respons and wonderfull attitude
5/5
TrustpilotI recently worked with Frank Knight…
I recently worked with Frank Knight (Richmond branch) to sell my property. Their performance was exceptional across all areas. Charlie Burnell, the agent assigned, worked diligently and professionally throughout. His expertise, quick responses and communication made the whole process feel smooth and incredibly well-managed. Beyond that Charlie made a friendly and approachable demeanor throughout. I can thoroughly recommend Frank Knight if you are looking to instruct an Estate agent.
5/5
GoogleWe bought a house via monks and worked with Millie who has been amazing. Nothing has been too much trouble and Millie worked very hard to ensure all our needs were met. Thank you to all at monks
5/5
TrustpilotGreat experience with Luke Bull
Everything went perfectly smooth and fast with the support of Luke Bull! As soon as I enquired we booked a viewing for The Eades for the very same day. He answered all of my questions and was extremely patient to show me the entire property. Next day we had an offer accepted and the tenancy agreement signed. Couldn't be happier!
Thank you Marcela, I appreciate the kind words. I'll be delighted to help again in the future! Enjoy your new home. Luke
5/5
TrustpilotGreat support from Brigette Bulan for agreement renewal
Brigette Bulan was very supportive during the renewal of my tenancy agreement. I particularly appreciated the clear communication and timely follow up.
Dear Sander Thank you for taking the time to write a review. I am pleased we reached a positive result on the renewal. Kind regards Brigette
5/5
GoogleDespite a few bumps along the way with the purchase process, everyone at Monks was fantastic throughout. I mainly dealt with Beth, who was always friendly, helpful and kept things moving, but Chris, Ethan, and Molly were also brilliant …
5/5
GoogleFantastic service from start to finish of the purchase. Can not recommend highly enough.
5/5
GoogleI have been very happy with the service I have had with Beth and all her colleagues while going through the process of selling my parents house. They have been kind and professional all through the process. I would definitely recommend them for anyone looking to buy or sell a property.
2/5
GoogleNot a good experience with the rental team from start to finish. There were multiple errors and a complete lack of communication throughout the process. From the moment we put the offer down, I had to chase for almost everything, including the tenancy agreement, which only arrived two days before our move-in date and even had my surname spelled incorrectly (despite having sent copies of our IDs). On move-in day, the property was disgustingly dirty. When I called to ask if a professional clean had been done, the person on the phone abruptly said, “If it’s not in the tenancy agreement, it wasn’t done,” and then hung up on me. A few hours later, Patricia called to apologise for her colleague’s behaviour, but the whole experience felt incredibly disrespectful and unprofessional. We ended up having to clean the entire house ourselves while moving in, not exactly how you want to spend your first day. To top it off, a month later I realised our rent payment hadn’t gone through, turns out we’d never even been given the payment details. Yet again, I had to chase them for something that should’ve been handled from the start. Overall, a very frustrating and stressful experience. Definitely wouldn’t use this agency again. Avoid if you want a smooth, stress-free rental process.
2/5
GoogleVery bad ask for a a viewing this this week on a property in Shrewsbury but they said they could not fit me in anywhere this week
5/5
GoogleRecently finished renting with Monks and they were fantastic from start to end of tenancy. Great communication, easy to deal with and hassle free at the end of the tenancy.
4/5
TrustpilotA professional & polite service
Walid and the lettings team were professional, polite and proactive in ensuring a smooth transition to the new tenancy at our property.
5/5
TrustpilotWould happily work with Beth Tighe again.
Have had a very efficient and well informed process with Beth Tighe since day one of viewing my property. It’s been clear and straight forward with a warm “welcome” kind of service which immediately puts you at ease during a very stressful time of moving homes. Would gladly put my trust in her again.
Hi Johanna, thank you for your kind words ! It has been a delight working with you and I wish you many happy years in your new home. Best, Beth
5/5
TrustpilotKatie has been fantastic to deal with
Katie has been fantastic to deal with. Extremely approachable and empathetic to my needs and requirements. She has kept me updated along the whole multi-month process in helping me to find a home. I wish more estate agents were like her!
5/5
TrustpilotLouna was very communicative
Louna was very communicative, and an excellent agent to deal with all round - promptly helping with EICR checks and tenant changeover
5/5
TrustpilotVinnie from Renewals
Vinnie from Renewals was so easy to work with and did a great job.
Dear Annabelle, Thank you for your lovely review. It has been a pleasure to assist you. Kind regards, Vinnie
5/5
TrustpilotLouna Del Barrio has been incredibly helpful
Louna Del Barrio has been incredibly helpful in the search for our new flat. Super responsive, proactive, and professional throughout the process. Great experience working with her.
Thank you so much for your review Baptiste, glad to hear you had a great experience, I will continue to remain available whenever you need me. Best, Louna
5/5
TrustpilotExcellent work
Excellent work - so quick, very responsive and efficient managed to get us the best deal. Louna made our lives easier and worked hard to deliver us a great outcome - would 100% recommend her.
5/5
TrustpilotFriendly professional efficient
5/5
TrustpilotWalid Javadi was extremely professional…
Walid Javadi was extremely professional and efficient in helping me rent a studio in a very short time. He handled everything quickly and made the whole process smooth and stress-free. Highly recommend his services!
Dear Ruslan, Thank you very much for your review, it was a pleasure to assist your search, and I am glad to have been a small help in finding you the right place. I hope that you will enjoy your new home and would not hesitate to be there in finding you another move in future. Very best, Walid
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Wem has the most, with 883 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
