Trusted Agent profile
★★★★★
1,074 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,074 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
872
Reviews on Trustpilot
All 3 offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFells comforting being in safe hands
Fells comforting being in safe hands, and dealing with a pros. My letting was managed by Patricia Tumba, who is polite, helpful, going extra miles with queries, and always available via emails and calls, or else returns calls when she was free. Overall I had a great positive experience.
Thank you for such nice feedback Mo! It was a pleasure helping you find the right tenants. Patricia
5/5
TrustpilotI am thankful to have such talent on my account
My thanks to Michelle Henry for her excellence in the management of my flat. Her proactivity, intelligence in action, and follow-up are superb. For an overseas owner, this provides such peace of mind.
Dear David, Thank you for your kind words, it has been a pleasure working with you so far. I look forward to being of further assistance to you going forward. Kind regardsMichelle
5/5
TrustpilotVery happy with the excellent property…
Very happy with the excellent property management service provided by Chervon Pierre. She is always proactive, responsive and insightful in her advice. I would strongly recommend her.
Thank you very much for your kind and positive words Michael. It has been a pleasure working with you and managing your property for many years. Best wishes, Chervon
5/5
TrustpilotWe've been renting with Frank Knight…
We've been renting with Frank Knight since two months and so far we are satisfied. Ya Wen is a property manager who is in a touch with us since the beginning, she is accessible and helpful and always respond fast for any issues, it's a good start. Thank you.
Thank you for your nice review. It has been a pleasure working with you. All the bestYa
5/5
TrustpilotWe have received great service from the…
We have received great service from the Property Manager of our property namely Charlie Toyne‑Sewell. He is consistently responsive, responsible, and follows up on any issues. He has been a great help.
Good morning,Thank you for your kind words, I really appreciate it and have a lovely weekend.Kind regards,Charlie
5/5
GoogleThe team at Monks helped me find the perfect home after moving to the area. Very smooth move and everyone was really friendly and professional. Thank you!
5/5
TrustpilotExcellent Service.
As the landlord I am constantly kept informed of any changes or developments. I get excellent advice to help me make the right decisions and new ideas are implemented immediately. I am in safe hands and well looked after.
Dear Gabriella, Thank you for your lovely review. It was a pleasure assisting you with finding new tenants. Do not hesitate to call me if there is anything I can help with.Ollie
5/5
TrustpilotNeil Anandakumar is brillant
Neil Anandakumar is brillant! He was impressively efficient in responding to my query about the status of my Landlord account. He gave me an instant response which was clear and thorough. His reply also showed that he had conducted a thorough investigation of my account.
Thank you very much for the kind review, it was a pleasure assisting you.Kind regards, Neil
5/5
TrustpilotDeena Kneefse was very friendly and…
Deena Kneefse was very friendly and helpful. As well as understandable, she was fully aware of my case and she cleared the doubts that I had
Dear Sultan,Thank you so much for taking the time to write this, always happy to help. Kind regardsDeena
5/5
TrustpilotIncredible service
An extremely efficient and super professional team with special mention to Omar Areef and Harriet KapadiaWell done!!
Thank you so much for your kind review, it was a pleasure to work with you. We look forward to working with you again. Harriet and Omar
5/5
TrustpilotHighly recommend frank knight
Highly recommend frank knight, super professional
Thank you Amir for your wonderful review. Thank you.
5/5
TrustpilotOur property has been managed by Charlie T-S
Our property has been managed by Charlie Toyne-Sewell and we have always been happy with Charlie's responsiveness, recommendations, and judgment.
Good morning,Thank you so much for your kind words, it is really appreciated.Kind regards,Charlie
5/5
TrustpilotDeena Kneafsey
Deena offered an excellent service, I cannot recommend her more!
Thank you for your kind words, Charlie. It was a pleasure assisting you. Deena
5/5
TrustpilotExcellent Service from Okjana Aliaj
Okjana has been a breath of fresh air helping us manage our property. She is always responsive, helpful and goes the extra mile to ensure issues are addressed and solved. Thanks for all the on-going support!
5/5
TrustpilotVery kind staffs
Very kind staffs. I was helped by them when setting up the wifi, repairing equipments in the room and getting access to the facilities of the flat.
Dear Mr Takei,Thank you very much for your message and your kind words.We hope you enjoy your new home, and we look forward to assisting you in the future.Kind regards,Japan Desk Team
5/5
TrustpilotHolly Pemberton manages a number of…
Holly Pemberton manages a number of properties in our portfolio and has been outstanding. Very polite and processional. Holly has great attention to detail and always responds in a timely manner.
Thank you for your lovely review, it is a pleasure to be of assistance. I look forward to continuing to work with you moving forward. Best wishes, Holly
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you very much for your kind review. Regards. The Monks Team.
5/5
GoogleRating only, no written review.
Thank you Tom! The Monks Team
5/5
GoogleRating only, no written review.
Thank you Charlotte!
5/5
GoogleAlways available and helpful to answer questions/queries and willing to involve wherever necessary to solve any situation/problem that arose.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAmazing service from initial valuation right through to completion. Went above & beyond when it came to chasing the other agents in the chain.
Thank you Julie. We are very pleased we could help you. Regards, the Monks Team
5/5
GoogleVery lovely staff, making the whole experience smooth and problem free. Patricia in particular was very helpful and nothing was too much to ask!
Thank you very much Amy for your kind words. We are really pleased we could help you. Come and say hello next time you are passing by our office. Best wishes from Patricia and the Monks Team.
5/5
GoogleVery prompt and understanding of our needs and situation - we needed accommodation urgently and Monks delivered. Very impressed.PositiveResponsiveness, Quality, Professionalism
Dear Kay. We are very pleased we could help. Thank you very much for your kind words and we hope you are settling well in your new home. Regards. The Monks Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2025, 2024, 2022, 2021.
British Property Awards by year, 2025 to 20212025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wem has the most, with 883 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
