Trusted Agent profile

Monks Estate and Letting Agents in Wem, Shrewsbury and Oswestry

4.8

★★★★★ Excellent

1,074 reviews across 3 offices and 4 platforms

Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,074 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.4 / 5

191

Reviews on Google

All 3 offices

Facebook logo

3.7 / 5

9

Reviews on Facebook

All 3 offices

Yell logo

1.5 / 5

2

Reviews on Yell

All 3 offices

Trustpilot logo

872

Reviews on Trustpilot

All 3 offices

Our offices

Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.

Latest reviews from every Monks Estate and Letting Agents office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

If you want an estate agent who have no knowledge of the lettings market, who have the best couldn’t care less attitude you wouldn’t believe, who never reply to your emails, who never return your phone calls, who just don’t want to know, this is the one. Avoid or use them at your peril

Tim · 15 June 2023 · Monks Estate and Letting Agents Shrewsbury

5/5

Google

Thanks for all the help provided by you and Judy on our purchase of Orchid Drive. We found you both attentive at the right time, and always felt you were aware of the progress of the sale and ready to step in to help if required. Best wishes Victor and Helen Trigg

Victor · 15 June 2023 · Monks Estate and Letting Agents Shrewsbury

Agent replied · 14 June 2024

Thank you very much Mr and Mrs Trigg for your kind words. We hope you are settling well in your new homes. Best wishes from the Monks Team

5/5

Google

I'd definitely recommend Monks Estate Agents. Competitive fees. Great service and prompt listing. I was kept up to date and informed about everything from the start.

AJ · 15 June 2023 · Monks Estate and Letting Agents Shrewsbury

5/5

Google

Thanks to Judy from Monks for finding our dream home. Even though it wasn't sold through them she used her expertise to find us the perfect location. Would highly recommend Monks to anyone thinking of buying or selling in Shrewsbury or Wem

Lorraine · 15 June 2023 · Monks Estate and Letting Agents Shrewsbury

2/5

Google

Rating only, no written review.

Philip · 15 June 2023 · Monks Estate and Letting Agents Oswestry

Agent replied · 14 June 2024

Good morning Phillip. We have noticed your review and would like to know if we can help you with anything. You could email us on info@monks.co.uk or call our Oswestry office 01691 674567. Kind regards, The Monks Team.

5/5

Google

Rating only, no written review.

Joanne · 15 June 2023 · Monks Estate and Letting Agents Oswestry

Agent replied · 14 June 2024

Hi Joanne. Thank you very much! Best wishes from The Monks Team

5/5

Google

Fabulous office.

Amanda · 15 June 2023 · Monks Estate and Letting Agents Oswestry

Agent replied · 14 June 2024

Thank you so much for your review and we hope to see you soon. Regards, The Monks Team

5/5

Google

Highly recommend Beth at Monks! Easy to deal with and went above and beyond when selling our property.

Rachel · 15 June 2023 · Monks Estate and Letting Agents Oswestry

Agent replied · 14 June 2024

Thank you so much for your nice comments! It is always a pleasure to help you and you know where we are if you need anything. Regards The Monks Team

5/5

Google

It was a really stunning service! A great THANK YOU for your support with the house for one of our Dentists! The Dentist is just ecstatic about her dreamy new place of living and a happy dentist simply means happy Patients for our Dental Practice :) A special thanks to Mrs Karen, the Agent who showed us around the property and personally took care of all the formalities. Kindest regards to all of You at Monks, Oswestry!

Butterfly · 15 June 2023 · Monks Estate and Letting Agents Oswestry

Agent replied · 14 June 2024

Thank you very much for your nice words. We are glad we could help. Regards The Monks Team

5/5

Google

Just sold my house with Monks Oswestry. Really good service and great communication. I dealt with Beth and she was great.

Corin · 15 June 2023 · Monks Estate and Letting Agents Oswestry

Agent replied · 14 June 2024

Hi Corin Thank you for your kind comments. We hope you are keeping well and we wish you all the best. Regards The Monks Team

5/5

Google

Absolutely brilliant service they were a massive help from start to finish of the purchase and always really nice and easy to talk to. Couldn't have asked for a better service at all would definitely use again If the opportunity arose.

Dexterity · 15 June 2023 · Monks Estate and Letting Agents Oswestry

Agent replied · 14 June 2024

Thank you very much for you kind words. We hope you are settling well in your new home! Best wishes, The Monks Team

1/5

Google

Response to Monks regarding this original review Viewed a property, put a offer in, for a property that had fallen through twice in a chain, advised vendor is keen to sell to a buyer who is chain free. So, chain free and nothing to sell suits us in a very good position, the position this seller wants......so, we put our offer in only to hear someone put a very slightly higher offer in, finding out its only £1000, alarm bells ringing!!! how someone else would know how much slightly higher to put in unless they been told how much more to raise the offer !!! and also they are in a chain!!!! so, as we really liked this property we decided to do all we could to raise extra funds and put a higher offer in £5000 more, to be totally surprised to hear that the seller doesn't want our higher offer, he would rather take the 5k lower offer and stick with the person in the chain, haha!!! not to mention the disheartened voice from monks when we raised our offer. Ummmm something fishy going on here!! I question as to is same chain all going through with monks, must be a lot of money to lose if one falls through so if this was the case it would be best to keep all in house, I smell a rat here!!!!! Response to reply from Monks, We did indeed have a telephone conversation, The telephone conversation resolved nothing, only revealed the true colours' and actually you failed to answer how the buyer was aware of our offer considering we placed an offer 24k lower than the asking price. The other bidder was either physic or told our offer by someone who knew what offer we placed how much to bid very sightly higher in price in to 'secure the deal' because I revealed to Monks our top offer. You also state from your review 'as I'm aware' you weren't involved - just to confirm I'm not aware! - in addition, after viewing a further property with Monks Shrewsbury at 5 pm, on a Monday 22 May 2023, we were not even given the opportunity of putting an offer in!!! call on Tuesday morning 23 May 2023 to say another property we just viewed at 5 pm the previous evening had sold !!!!again lack of transparency and integrity - I thought estate agents usually call all prospective people who have viewed that property (within 2 hours of opening the office) to say a offer had been placed and would you like to place an offer - not Monks - I would never buy or sell with you due to lack of integrity and transparency and as you are aware I am awaiting a complaint response still from 2 weeks ago? as I am reporting your conduct further.

Sharon · 15 June 2023 · Monks Estate and Letting Agents Oswestry

Agent replied · 14 June 2024

Dear Mrs Jones I am sorry to see your comments specially after all the discussions we have had over the phone and by email prior to your google review. I would like to clarify the following; As you are aware, we didn’t disclose any offer figures to any offering parties as we always look for the best interest of our clients. Overall, we act on behalf of our clients. We forwarded all the offers to our clients and took their instructions. Our clients decided to accept the offer from the other party and just to clarify, the party chosen by our clients has nothing to do with Monks or is part of any of our chains, and they are selling through another agent. We are sorry that in this occasion you were unsuccessful with your offer and we wish you all the best. Kind regards The Monks Team

5/5

Google

If I could rate more than 5 stars I would. I have just bought a property through Monks in Oswestry and Beth Griffiths was absolutely fantastic! Very knowledgeable and highly professional. I thought everything might fall apart due to some messing about in the chain below us, but Beth really took ownership of the problem and drove it to a successful conclusion. I really think it would not have happened without Beth, and I cannot praise her highly enough.

Fred · 15 June 2023 · Monks Estate and Letting Agents Oswestry

Agent replied · 14 June 2024

Good afternoon Mr Howe Thank you very much for your kind words. Beth and the team were so pleased to hear the good news on Friday. We hope the move goes well and wish you all the best in your new home. Best wishes from Beth and The Monks Team.

5/5

Trustpilot

Anastasiia has been wonderful …

Anastasiia has been wonderful during the time managing our property. Always on the emails and communicating the updates and relevant matters . Always ready to help and replying to your enquiries. Thank you Anastasiia !

Maryam · 12 June 2023 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Dear Maryam,Thank you very much for kind words. This is heartwarming to be recognised and knowing that I am doing things right. Wishing you all the best!Anastasiia

5/5

Trustpilot

Wonderful support from the property managers

I've been working with Jason Nwimo for almost 1.5 years, and I'm happy for the continuity in the management of the properties. He is professional and responsive. I am glad that he is part of Sabriye Boldizsar's team, as I've been working with Sabriye for a few years now; and as a team they provide excellent support to their clients.

Min · 6 June 2023 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Hi Min Many thanks for your review here on the recent work We are glad we could be of service and look forward to provide our continued support and management for you.Kind Regards,Jason

5/5

Trustpilot

Pleasant experience in getting a tenant

Kim & Patricia are very resourceful, helpful and professional in helping me finding a tenant promptly, supported by the seamless process and regular progress update. Well done and thank you

Eng · 19 May 2023 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. It was truly a pleasure to assist you with your Tenancy and we look forward to working with you again in the future!Kim and Patricia

5/5

Trustpilot

Made a great job

Made a great job in searching the right tenants and assisted us with a high level of professionnalism.

Céline · 5 May 2023 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Dear Celine,Thank you for once again allowing us to act in your best interests, Oliver and I are very pleased and will look forwards to working with you and Hamed in future.”Best,Walid

5/5

Trustpilot

Great tax accountant to work with!

I've really enjoyed working with Edwin Chan (Tax Accountant) these past few years, as he is very responsive. His emails are clear and easy to understand; and I feel assured that he does his very best for his clients.

Min · 3 May 2023 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you so much for your kind feedback Min Yi.It’s always a pleasure assisting you.Kindest regardsEdwin

5/5

Trustpilot

Quick and professional service by…

Quick and professional service by Vinnie from Tower Bridge.

Anton · 28 April 2023 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Dear Anton,Thank you for the kind words.All the best in your new home.Kind regards,Vinnie

5/5

Trustpilot

The Lettings accounts team are very…

The Lettings accounts team are very prompt and provided a detailed and clear income / expenditure report

Jetcocker · 21 April 2023 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you for oyur kind words. Please let us know if we can be of any further assistance. Steven

5/5

Trustpilot

A very professional & efficient service

Both Laura and Harriet, from the Wimbledon Village lettings team, were extremely efficient and professional when handling the re-letting of our property. They both ensured that we were always kept fully updated of progress and the team were at hand to assist whenever possible, going beyond what was necessary. A big thanks to all.

Susan · 18 April 2023 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you Susan! It is always a pleasure working with you too and we are so pleased you are happy with your new corporate Tenant.Kind regardsLaura and Harriet

5/5

Trustpilot

In a safe hand

I just start dealing with KnightFrank for letting my property in London, and we are really pleased with our experience with them they have an efficient team and the professional work they are doing on behalf of us. All of the team is well recommended . Especially Patricia Tumba senior letting consultant, she is a very lovely and helpful person, she is always reachable and ready to help anytime with quick response for every inquiries or questions needed to clarify. I feel like I’m in safe hands when working with them.

ALI · 15 April 2023 · Monks Estate and Letting Agents Wem

Agent replied · 23 November 2024

Thank you Ali for your kind words. It was a pleasure assisting you and thank you again. Patricia

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.

Source: The British Property Awards winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Monks Estate and Letting Agents

Which Monks Estate and Letting Agents office has the most reviews?

Wem has the most, with 883 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.

Where are the Monks Estate and Letting Agents offices?

The three Monks Estate and Letting Agents offices, by town:

  • Oswestry: 27 Cross Street, Oswestry, SY11 2NF
  • Shrewsbury: 10a Shoplatch, Shrewsbury, SY1 1HL
  • Wem: 13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA
Has Monks Estate and Letting Agents won any awards?

Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent