Trusted Agent profile
★★★★★
1,077 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,077 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
875
Reviews on Trustpilot
All 3 offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSummer has been amazing
Summer has been amazing, I cannot recommend her enough. Nothing has been too much trouble, she has gone out of her way to help and she approaches everything with an infectious, smiley energy. Thanks Summer!
Dear Milly, thank you so much for your kind words, I really do hope you all love your new home! Please let me know if you I can help you at all in the future. Best wishes, Summer
5/5
TrustpilotLike most services
Like most services, it's all about the people. In our case, we were lucky to have a wonderful team of professionals working to find the perfect rental property for our family within a very compressed timeframe. The attention to our needs, prompt communication and rapid turn around of paperwork demonstrated a real commitment to finding us the right house for us to have years of happiness. Thank you KF, Esher team!
Hi Marc, thank you so much for your review. It has been a pleasure working with you and we are so pleased we were able to assist finding your perfect home. Best of luck with the move. Best, Beth
5/5
TrustpilotVinoath (Vinny) Selvakumar & Oliver Hepplewhite are both excellent & efficient.
Vinoath (Vinny) Selvakumar and his colleague Oliver Hepplewhite provided me (a vetaran Central London Landlord with almost 30 years of letting experience) with outstanding service and excellent responsiveness. Vinny and Oliver helped to efficiently and effectively negotiate with my long-term tenants to renew their 3-year lease at a decent market rate, despite the tenants' reservations.Tip: would KF please provide their teams with overseas clients & landlords a work mobile phone that has WhatsApp installed, for easier cross-border communications? KF & I used emails and team would ring me back on my mobile, but I was travelling for business in January, so Vinny & Oliver could have saved KF some $ if they were provided with work phones with WhatsApp installed on it.
Dear Li-Ann,Thank you very much for the lovely review.We are thrilled the renewal was agreed in the end after all the negotiations that took place.Again, thank you for choosing Knight Frank.All the best.Kind regards,Ollie and Vinnie
5/5
TrustpilotHouse purchase - Excellent!
I can honestly say Vip, from KnightFrank in Hampstead, has been the best estate agent I have ever dealt with.Unlike some I have met, Vip was always reachable, incredibly patient and genuinely friendly. He made the purchase of our new family home that little bit more special!I would highly recommend Vip (aka Uncle Vippy) and the Hampstead branch without hesitation.
Thank you very much for allowing me to be part of your journey to purchase a property and your kind review. It was a genuine honour to assist you and we look forward to the next opportunity. Wishing you many happy memories in your new property! Kind Regards, Vip and the Hampstead team.
5/5
TrustpilotPurchaser
Isobel did a fantastic job from the first time I contacted the office to view another apartment. She used her initiative, showed me an apartment I had not asked to see but she thought would be suitable. When it was taken off the market she remembered 12 months later and reached out to both parties and managed after much hard work and her pro-active approach to get it over the line creating both a delighted buyer and a delighted seller.
Thank you for the review Jill! It has been great working with you over the last year and a half, and I am delighted that we have found you a wonderful home here in Richmond. Wishing you many happy years and memories here, and do let us know if there is anything else we can assist with. All the best, Isobel
5/5
TrustpilotStine put a lot of effort into trying…
Stine put a lot of effort into trying to find us a place, which we really appreciated.
Dear Patrick, It has been a pleasure to work with you. I am ready to assist you anytime in the future!All the bestStine
5/5
Trustpilotgreat service
Vinoath Selvakumar from their Belgravia office helpful and professional
Dear Luigi,Thank you for the lovely review and choosing Knight Frank to act for you again.Kind regards,Vinnie
5/5
TrustpilotVinnie from Renewals - a star!
We have been delighted with the service by Vinnie from Renewals - highly professional, responsive, helpful, and a delight to work with. We never felt that we were just one of many generic clients. Thanks, Vinnie!
Dear Mr Tan,Thank you for the lovely review!We managed to get there in the end! Your patience through the process is greatly appreciated.Kind regards,Vinnie
5/5
TrustpilotPerfect experience
Our agent Summer, was brilliant, she was incredibly knowledgeable and helpful and helped us find the perfect house with exactly the specifications we wanted, she managed to get us a great deal, and was brilliant through the application process.Was the perfect experience
5/5
TrustpilotProactively follows up and responds timely
Vinnie from Renewals proactively follows up on matters and give timely responses. Keep it up!
Dear Leong,Thank you very much for your kind words.It has been a pleasure to assist you through the process.Kind regards,Vinnie
5/5
TrustpilotSpeedy and easy flat repairs
Hamzah Musaddaq has been incredibly speedy helping me out with organizing fixing of my flat utilities, and makes the experience as easy as possible.
Thank you for the very kind words, Claudia! It is a pleasure to help. Thank you for being so helpful and quick to provide information.Kind Regards,Hamzah
5/5
TrustpilotIona was helpful and accurate
Iona was helpful and accurate. Best experience I have had so far with a real estate agent!
5/5
Trustpilotgood experience with client accountant
I'm writing this review to thank Ehteshaam Ahmed (Assistant Client Accountant) for his diligent work to help me deal with rent arrears. He was very patient, efficient and thoughtful. It was great to have him by my side.
Thank you for your thoughtful review! It was a pleasure assisting you with your rent arrears. If you ever require further assistance or have any questions in the future, don't hesitate to reach out.Kind regards,Ehteshaam
5/5
TrustpilotVinnie made the process very quick and…
Vinnie made the process very quick and easy!
Dear Timah,It was a pleasure to assist you.Thank you for your patience through the process.Kind regards,Vinnie
5/5
TrustpilotJamie Vass gave me service beyond…
Jamie Vass gave me service beyond expectations. I recommend him to anyone needing an honest and highly knowledgeable estate agent in Surrey.
Thank you Peter for your kind words, It has been a pleasure to assist in your search, even while being on opposite sides of the pond. All the best, Jamie
5/5
TrustpilotOmar is the Best estate agent I’ve ever…
Omar is the Best estate agent I’ve ever met. He take care of the process like it’s his flat. Perfect experience!
It was a pleasure to assist you with the search Han, wishing you all the best with the new tenancy. Omar
5/5
TrustpilotSummer has helped us to secure a rental…
Summer has helped us to secure a rental property efficiently and with positive energy. Renting from abroad is challenging and Summer was extremely helpful moving us through the necessary steps. Absolutely delightful to deal with.
Thank you for your lovely review! I'm delighted to have helped you find your new home. Renting from abroad can be challenging, and I'm glad to have made the process smooth for you. If you ever need assistance in the future, feel free to reach out. It was a pleasure working with you. Summer
5/5
TrustpilotSummer has been immensely helpful in…
Summer has been immensely helpful in finding right tenants for our property. She guided us through the process, able to gather lot of viewings and hence lot of options for us to decide right fit for us.
Thank you for your kind words! I'm grateful for the opportunity to assist in the process of finding tenants for your property. I am confident we will find the perfect tenants for your property.Feel free to reach out with any updates or questions.Best wishes Summer
5/5
TrustpilotGreat support!
I was anxious about searching for a property in the UK for the first time, but thanks to the Japan Desk team, I was able to find a great property.Their support was always appropriate and quick, and I felt safe in dealing with them.
Thank you very much for your kind words, it has been a pleasure to help you. We are always here if you need any further assistance.Kind regards,Japan Desk Team
5/5
GoogleGOOD MORNING AND THANKS 😀GIVING …
1/5
GoogleHorrible experience trying to sell our property. We were lied to from the very start. Monks blamed other agents in the chain but we were paying them to know what was happening on our behalf. 7 months and endless stress to achieve a sale.
5/5
TrustpilotMichelle Henry of KF Lettings Baker…
Michelle Henry of KF Lettings Baker Street has been a joy to work with in the management of our property which has been with KF since 1998. As I live in Hong Kong i contact her through either email or phone. No matter the issue/event Michelle handles it in a prompt and business like manner. I have never had to question any of her costings. She is a credit to her company in every way.
Dear Mr Dobby, thank you so much for the kind words, it has been a pleasure getting to know you over the course of this past year. I am pleased to have been of assistance to you and I look forward to continuing to work with you on the management of your property. Best regards Michelle
5/5
TrustpilotMy property manager
My property manager, Ms Jocelyn Zhang, has been super responsive and attentive to my concerns in particular about utility bill payments and check out procedures. She is experienced and skillful in handling tenants.We are very pleased with her professional service and work ethic! Thank you Jocelyn!
Dear Jacqueline,Thank you for your kind words; it is a pleasure to manage your property. I will continue to provide the same service. If you have any queries, please do not hesitate to contact me. Kind regards,Jocelyn
5/5
TrustpilotMichelle has been great
Michelle has been extremely helpful during our tenancy. She replies quickly and follows up on tasks when we need things fixed. Thanks!
Dear Elizabeth, thank you so much for your kind words. It has been a pleasure helping you. If you require any further assistance, please do get in touch.Kind regardsMichelle
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wem has the most, with 886 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
