Trusted Agent profile
★★★★★
1,079 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,079 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
877
Reviews on Trustpilot
All 3 offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFantastic and very professional team
Rating only, no written review.
Thank you for your kind words. It was a pleasure working with you. Please don’t hesitate to contact me should you require any further assistance.Charlotte
5/5
TrustpilotThank you Emma
Emma has been a great help in managing my property in the UK and she is always timely when attending to my queries.
Thank you for taking the time to write me a review, it has been a pleasure to manage your apartment and get to know you better!Best wishes, Emma
5/5
TrustpilotExcellent service
Phillip Dunn has been absolutely amazing and super prompt each time I’ve faced an issue with anything in the apartment. Thank you so much!
Thank you Blanche, I very much appreciate your kind feedback. Please do let me know if I can help with anything. Thank you, Phillip.
5/5
TrustpilotJamie and the team went out of their…
Jamie and the team went out of their way to try to find me the right tenant.
Many thanks for the review, it has been a pleasure to work with you Susan. I wish you all the best. Jamie
5/5
TrustpilotAnn-Marie managed our property very…
Ann-Marie managed our property very well amongst the many challenges we have experienced over the years. Thanks Ann-Marie and all the best with your other clients!
Thank you Mark for the lovely review. It was a pleasure working with you and hope to do so again in the future. Best wishes, Ann-Marie
5/5
TrustpilotAnik Ruparelia is an outstanding agent
Anik Ruparelia is an outstanding agent which will reply to any enquiries immediately as well as to managing my property professionally. Very happy with her service.
Your review is much appreciated! Please do not hesitate to contact me going forward. Thank you.Best wishes, Anik.
5/5
TrustpilotEfficient and responsive
Rating only, no written review.
Thank you for your kind words, it is great to hear you have received such great service from myself and the team. Best wishes, Natalie
4/5
TrustpilotHelpful property manager
Our property manager, Anik Rupelia, has been helpful and reactive helping fix issues in the apartment. This include lightning issues and fixtures in the closet.
Thank you for you review, we appreciate your feedback and will do our best to resolve any of your issues in a timely manner.Best wishes, Anik
5/5
TrustpilotJamie Vass was exceptionally professional
Jamie Vass was exceptionally professional and really made every effort to accommodate us. We had some unique circumstances, and Jamie was creative and thoughtful how he approached this.We are entirely happy in our rental.
Many thanks David,, I appreciate the comments. With unique circumstances, sometimes it just takes a little ingenuity to get a conclusion. I am glad to hear that you are happy and settled in your home!Jamie
5/5
TrustpilotEmma has looked after our property for…
Emma has looked after our property for many years and has always been prompt and solution-oriented. Thanks Emma!
Thank you for your lovely review, it has been a pleasure to work closely with you and manage your apartment!Best wishes, Emma
5/5
TrustpilotWriting regarding Allan McSween who was…
Writing regarding Allan McSween who was an absolute professional in every regard. He dealt with a deposit dispute promptly and efficiently, with the utmost courteousness and was more than willing to help- as well as displaying experience and fairness. A real pleasure to work with him. Thanks Allan.
Thank you so much Donna for your kind words. It was really lovely and a pleasure working with you, and I’m extremely elated with the outcome of the deposit dispute. If you ever need our services again, please do not hesitate to get in touch with us. Kind regards, Allan
5/5
TrustpilotVinnie from Renewals was a great help…
Vinnie from Renewals was a great help when we needed to extend a contract.
Dear NL,Thank you very much for your kind words. I wish you all the best and please reach out if you need anything further.Kind regards, Vinnie
5/5
TrustpilotEmma Soanes
Emma Soanes provided excellent property management services in her time looking after my apartment in SW6 (London). He comms were timely and she came to me with solutions rather than problems.
Thank you for your lovely review Rob, it was a pleasure to manage your apartment and I will still be at Knight Frank should you need any assistance in the future!Emma
5/5
TrustpilotThe entire team members are so helpful
The entire team members are so helpful! From the agent, Michal Bocian, client team Kenny to the ongoing service team Anik Ruparelia. They are very responsive to my request and try their best to help!
Thank you so much for your kind review Bin, we will do our best to continue this service through all our departments!Best wishes, Michal, Kenny and Anik
5/5
TrustpilotAmy Pritchard from Super Prime Lettings…
Amy Pritchard from Super Prime Lettings Team is simply super star, well organised, kind, very professional and beyond words. Thank you very much for all your help and commitment.
Thank you so much for your kind review, it has been a pleasure working with you! Best wishes, Amy
1/5
GoogleRating only, no written review.
1/5
GoogleAwful experience, terrible service, filled in application, was told I would be rang, wasn't, went in, told the same again, never heard anything, the viewing of the property itself was very professional though
5/5
GoogleSelling our house with Monks. Great service, in particular from Beth and Chris. Dynamic on-line tools which enable on-line walk through viewing are impressive.
5/5
GoogleFrom start to finish, this was a smooth and efficient experience. Monks (both Beth and Ethan) were exceptional, being informative and reliable at every stage. I wouldn't hesitate to use them again.
5/5
GoogleThe experience with the lovely people at Monks Estate Agency was second to none. I was kept informed every step of the way and always met with smiles and willingness to help. I would not hesitate to recommend them to anyone and would most certainly use them if needed in the future.
5/5
GoogleI am very happy that I chose Monks to sell my house. Beth Griffiths provided a dedicated professional and personable service from beginning to end. I felt looked after throughout the whole process. I chose two agents, and Monks rose above. The level of communication and overall service I received reflected the dedication they had to sell my house. There was never a time where I felt they lacked anything in respect of a high standard of service and professionalism. Beth guided and oversaw the whole process and along with colleagues beside her whose efforts I appreciate, brought together what was a smooth positive and stress free process. I am enthusiastic is recommending Monks, without hesitation.
5/5
TrustpilotSmooth renewal process
As landlords we were very pleased with the service we received from Vinnie from Renewals. He was proactive, efficient and sent us the right amount of communication.
Dear Katrina,Thanks for the kind words. It was a pleasure to assist you.Kind regards, Vinnie
5/5
TrustpilotOutstanding Service from Natalie
Natalie provided outstanding service from start to finish. Her expertise, diligence, and friendly personality made the entire process a pleasure. Thanks Natalie!
Thank you so much for your kind words, I am so pleased to hear that you had a positive experience with myself and I wish you all the very best in your new home! Best wishes, Natalie
5/5
TrustpilotStratford upon Avon
Stratford upon Avon. Giselle. Giselle took over when Shelley left. Initially I was concerned as had a long standing relationship with Shelley. I couldn’t have been more wrong. Giselle is on the ball, efficient and proactive. The whole thing has been very stressful but Giselle always did what she could to resolve ( and even anticipate ) issues. Thank you. Excellent job well done Sarah & David Dykes.
Dear Sarah and DavidThank you very much for your lovely review, it’s so appreciated. It certainly was bumpy in the run up to exchange, however, all a distant memory now I hope! You were wonderful clients and I wish you every happiness in your new home.Kind regards,Giselle
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wem has the most, with 888 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
