Trusted Agent profile
★★★★★
1,079 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,079 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
877
Reviews on Trustpilot
All 3 offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFantastic service
Fantastic sales team. Beautiful photos. Understood our distress at leaving family home and our need to downsize. Our agent was the one pushing everything forward all the time. Keeping us updated. Even our buyers commented on how good our agent was!
Dear Sarah, Thank you for trusting us with your home and we wish you all the very best with your onward plans.Best wishesOli & the Knight Frank Sevenoaks team
5/5
TrustpilotJason Nwimo has been attentive and…
Jason Nwimo has been attentive and careful in managing my property and quick to address all my concerns in an efficient and respectful manner . Have only good things to say about my experience with him
Hi Zahra Thank you for your review Was a pleasure managing your property, best of luck with everything!Warm RegardsJason
5/5
TrustpilotVinnie from Renewals
Vinnie from Renewals was incredibly responsive, friendly, helpful, and made the renewal process seamless. I really appreciate his great customer service and efficiency!
Dear Tara,Thank you very much for the lovely review.Your patience and responsiveness to the whole renewal process was much appreciated.Thank you for choosing Knight Frank again.Kind regards,Vinnie
5/5
TrustpilotExceptional customer service
I worked closely with Patricia when my property came up for rent again. She was exceptional and so prompt in responses and her due diligence was excellent. This made my experience so easy esp when travelling abroad at the time.
Thank you, Neelam, I appreciate your kind words, I am glad I could assist you in letting your property and finding you suitable tenants. Patricia
5/5
TrustpilotLouna was great
Louna del barrio was great in helping us to get our new flat! She was very responsive and really helped us to get it on terms that worked for us and the landlord. I would use them again
Thank you for your time and help during the process Conor. I look forward to working with you in the future! Louna
5/5
TrustpilotWe had excellent experience with our agent Patricia Tumba
I would recommend Patricia Tumba as the best person to help you find your future home. We just did and I was impressed with her professionalism. Patricia made us feel that she cared about us and she managed to negotiate all our terms. She was helpful and supportive during the whole process, including non-working hours
Thank you, Vesela. It was my pleasure to help you! Glad I was able to get your offer over the line so you can get the property you wanted.Patricia
5/5
TrustpilotStine Kaus found our dream home
Thanks to Stine Kaus we are now living in a newly refurbished flat in West London. She perfectly understood our wants and didn‘t spam us with random properties that didn‘t meet our needs, like all other agencies did. Upon finding the gem, she made sure we would not lose it to the competition and was responsive day and night to any questions. After such stellar service we‘d want to move again, just to experience it a second time 🥰
Dear Emily, Thanks so much! It has been a pleasure to move you into your new flat!I hope you are settled, speak soon!Best wishes,Stine
5/5
TrustpilotExcellent service from Stan
Excellent service from Stan! He's been incredibly patient, transparent and helpful. We love the new property, thank you so much, we really appreciate it!
It was a pleasure to meet you and Alex; enjoy your new home! Stan
5/5
TrustpilotVery responsive and helpful
Very responsive and helpful. Catrin and the team have helped us settle in and gotten us everything we've needed in short order.
Dear JoeThank you for your review. It was a pleasure to help you settle into your new home. If I can be of any further help, please do you hesitate to let me know.Catrin
5/5
TrustpilotMany thanks for Louna help
Many thanks for Louna help. She’s really responsive and helpful.
Dear Tongfei,Thank you for your kind review, I am glad I was able to help you and hope you will enjoy your new home for many years. Kind regards,Louna
5/5
TrustpilotHighly attentive service
Highly attentive service. Delivered an excellent buyer in challenging market conditions and expertly shepherded the deal to completion. Highly recommended.
Dear TimThank you so much for your lovely review. I am delighted to have been able to assist you throughout your sale and purchase. Furthermore thank you for your patience and for being such a lovely client, it helped enormously.Wishing you and Susan every happiness in your beautiful new home.Kind regard,Giselle
5/5
TrustpilotJust the best!
Just the best! Have worked with these guys since 2012 and they have sold me two homes and look after my rental property portfolio like I would. SO happy, great communicators, always look after me! THE BEST!
Dear RahulSo nice to see you this morning. Thank you so much for such a lovely review - it’s an absolute pleasure to work with you!All the best, Fran
5/5
TrustpilotI would like to emphasize that Vinnie…
I would like to emphasize that Vinnie from Renewals is extremely excellent. She is very kind and always thinking of customers. I really appreciate what she has done for me.
Dear Amy,Thank you for the lovely review.It was a pleasure to assist you with your renewal.Kind regards,Vinnie
5/5
TrustpilotVinnie from Renewals was extremely…
Vinnie from Renewals was extremely helpful in the entire process of lease renewal and answered all my queries swiftly.
Dear San,It was a pleasure to assist you in your renewal.All the best for the future.Kind regards,Vinnie
5/5
TrustpilotRegvita Burdiniene
Regvita Burdiniene, the senior property manager for the property I am renting out has been especially helpful.
Thank you for such lovely feedback. Please do not hesitate to contact me should you need anything else in the future.With Kind RegardsRegvita
5/5
TrustpilotLong Time Satisfied Client.
KF Hampstead has looked after the letting of our property and the management thereafter for the past 26 year. The property went out on let last week in a deal negotiated by Mumzad Soobhany and his team. Whilst the property was vacant it was under the caring management of Michelle Henry, Senior Property Manager at KF.
Thank you for the very kind words Mr Dobby.As always it was an absolute pleasure to have found you the new tenants.Mumzad and Michelle
5/5
TrustpilotEhteshaam From knight Frank has…
Ehteshaam From knight Frank has excellent service in assisting me to chase the rent from tenant
‘Thank you Wilson! It was a pleasure assisting you in chasing for the rent. Please let me know if you require assistance in the future and I will be more than happy to help.’Kind regards,Ehteshaam
5/5
TrustpilotAnik was really helpful as a property…
Anik was really helpful as a property manager. Great service. Would recommend
Thank you for your kind review, we will continue to work with you. Anik
5/5
TrustpilotMichelle Henry was…
My property manager Michelle Henry was excellent. Very welcoming and accommodating. She replied to my emails promptly and answered all my questions. Very professional and efficient.
Dear Mona, thank you for your kind words. I am pleased you were happy with the service provided. It was a pleasure working with you. I wish you all the very best in your new home. Kind regardsMichelle
5/5
TrustpilotPromptly resolved the problem with the…
Promptly resolved the problem with the door lock issue.
Dear SorokaThank you for taking the time to leave your feedback, glad we managed to resolved this for you quickly.Please do not hesitate to contact me should you require anything in the futureRegvita
1/5
TrustpilotTerrible management agent
I rent the property from KF, it was good in the beginning however after I moved in lots of problems need to fix. The property manager is very hard to contact and I was being locked outside of flat for many hours because the lock is damaged. Moreover, every time ask them to replace or repair at least takes few months. KF has many nice properties, the only thing that matters is hope it doesn’t get wrong
Dear Ko,We are really sorry to hear about your experience. It is always really disappointing when our service falls short of expectations. A member of our team will be reaching out to you directly to discuss this further. Please accept our apologies again. Knight Frank
5/5
TrustpilotPeter Pietrzak
Peter Pietrzak is the estate agent that helped me over the last few weeks to move into my new property. From the outset, Peter was incredibly attentive when it came to email correspondence and answering any queries I had on both email and over the phone. Prior to moving in, I requested to view the property again to take an inventory and without hesitation Peter met me there at my convenience. I have to credit the smooth transition into my property to Peter who ensured all my questions were answered. His communication was second to none and I highly recommend Peter to anyone looking to move into a new home. Thanks again.
Thank you ever so much Elise, for your kind review. It was a pleasure finding you a new home. Thank you. Peter
5/5
TrustpilotFantastic experience renting a property…
Fantastic experience renting a property with knight frank Islington offie. Any issues were dealt with promptly, and Phillip handled the return of deposit in an organised and fair way. Would recommend!
Thank you Lottie for your kind review. All the best in your new home. Phillip
5/5
TrustpilotSmooth, simple and helpful!
Worked with James Szalay at KF who very swiftly found me a great rental property exactly in spec, was super with communication and managed to sort every detail all while I was abroad and looking to relocate back to London. Can’t recommend him enough l, I feel very fortunate that we were put in touch!
Thank you for the kind review, Jen.It was a pleasure helping you with your search, and I have no doubt that you will love your new home.Very best,James
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wem has the most, with 888 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
