Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotOn the way up!
On the way up! Having got off to a tricky start with KF management, due some teething issues moving in, we have been placed in the diligent, responsive and caring hands of a Senior Property Manager named Michelle. We couldn't be happier with our rental property or the service we receive to maintain it. A top class service with a warm smile
James · 1 March 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Dear James, thank you for taking the time to provide the review. I am pleased to hear you are happy with the property and the property management service I have provided. I look forward to continuing to work with you and delivering the same high level of service. Kind regards, Michelle
★★★★★ 5/5
TrustpilotGood rental management experience
Jocelyn Zhang is very attentive and proactive in managing my rental property. It gives me a peace of mind that my property is in good hands
Susana · 1 March 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you very much for your kind words, Susana. I will continue provide the same service to you. - Jocelyn
★★★★★ 5/5
TrustpilotMaisie & Adam were both incredibly…
Maisie & Adam were both incredibly helpful and swift in all aspects of the purchase of our first home, providing added context & assistance to ensure all went as smooth as possible.
Ollie · 29 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
We have loved looking after you both, we hope you enjoy living in your new home. All the best, Adam & Maisie.
★★★★★ 5/5
TrustpilotJapan Desk
I appreciate Japan Desk's great support. I communicated with Oshima-san, Iijima-san, and Pollitt-san. They have always provided prompt responses to my questions. Thanks to them, I found a great home and started my life in London with no concerns! I believe that even if you can only speak Japanese, you can find a good home with Japan Desk.
NI · 28 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you very much for taking time to leave such a kind review to share your experience with us.If you ever need assistance in the future or have any questions, please do not hesitate to contact us. We're always here to help.Kind regards, Japan Desk Team
★★★★★ 5/5
Trustpilot2nd yr. Happy
2nd yr. round very pleased with the service.the renewal managed by Laura Heron, easy and effective. Couple of emails and few clicks all done. Many thanks for the wonderful services.
Mohamad · 28 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you for taking the time to write this kind review, Mohamad. It has been a pleasure helping you and I am delighted that you have been able to extend the tenancy with your tenants. Wishing you all the best, Laura
★★★★★ 5/5
TrustpilotGreat service
As a property manager Walid from KF really helped us for a smooth tenancy transfer and helped as much as he could, even helping with tasks that are normally outside his usual duties to help. Would recommend 100%.
Customer · 28 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Dear Ramez,Thank you kindly for all of your support and efforts in putting together a wonderful new home for our tenants. I look forward to the opportunity to work together once more.Best, Walid
★★★★★ 5/5
TrustpilotGreat lettings services
Great lettings services. Walid found great tenants and managed the move out and move in phases with a high level of professionalism.Many thanks for the great job!
Céline · 28 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you Céline for your kind words. It was a pleasure assisting you. Walid
★★★★★ 5/5
TrustpilotVinnie from Renewals
Vinnie from RenewalsVinnie assisted me with the extension of my tenancy and was very efficient and a great communicator. He always kept me up to date on how things were progressing, which I found most helpful.
World · 28 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you very much for the kind words. It was a pleasure to assist you.Kind regards, Vinnie
★★★★★ 5/5
TrustpilotLetting made simple
Have been letting through KF for a couple of years and the agent, Phillip Dunn, has made things very easy. The flat was let within hours of going live. There were a few teething problems with the place being a new build, and he was largely successful in keeping any stress away from me. Now the flat seems to be working fine with only the usual wear and tear problems and Phillip deals with issues without fuss, keeping me up to date on problems and suggesting fixes which are costed and only require a yes/no answer. Basically, it's letting made simple
Jamcam · 28 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you Jamie, it is a pleasure to be trusted to look after your property., Phillip
★★★★★ 5/5
TrustpilotInes Barbieux at the south ken/Chelsea…
Ines Barbieux at the south ken/Chelsea office deserves a shout out - her professionalism, efficient and polite manner - made my search and lease completion hassle and stress free
Emma · 27 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you for your kind review Emma. It was a pleasure working with you as well! Hope you will enjoy your time in the flatInes
★★★★★ 5/5
TrustpilotVinnie from renewal
Vinnie from renewalAn efficient and fast handling of the negotiations to renew the contract
Silvano · 27 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Dear Silvano,Thank you for the kind words. It was a pleasure to assist you.Kind regards, Vinnie
★★★★★ 5/5
TrustpilotA truly superb account manager in…
A truly superb account manager in Shantel Sikartanay, makes all the difference when I can be confident my properties are being well managed. 10/10!!
Mark · 27 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Hi Mark, Thank you so much for taking the time to leave such a kind review. It is very much appreciated. Should you need any assistance or have any further queries, please don't hesitate to reach out.Warm regards, Shantel
★★★★★ 5/5
TrustpilotShantelle has been so helpful
Shantelle our property manager has been great and on top of getting back to us and checking in within our first few weeks of settling in.
Tim · 26 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Hi Tim, Thank you so much for taking the time to leave such a kind review. It is very much appreciated. Should you need any assistance or have any further queries, please don't hesitate to reach out.Warm regards, Shantel
★★★★★ 5/5
TrustpilotZara did an incredible job of helping…
Zara did an incredible job of helping us to purchase our home in a simple and timely manner making every step of the journey as easy as we could have wished for. She went above and beyond to make it happen for us and it was greatly appreciated!
Nick · 26 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you ever so much Nick, it has been an absolute pleasure helping you both find a property, and I am delighted it all worked out for you in the end. Wishing you many happy years in your new home.
★★★★★ 5/5
TrustpilotExcellent and proactive service
Excellent and proactive service. I have been using the services of KF since 2020.Latest relet - Two viewings and two fabulous offers - easily outstrip their competitors in central London. Jack leads a fabulous lettings’ team in Battersea.I am kept in the loop, sufficient notice is received and the commercial deal is second to none.
Paul · 26 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you for your review, Paul. We are delighted that have you had a great experience with us.Jack
★★★★★ 5/5
TrustpilotVinnie from renewals has helped satisfy…
Vinnie from renewals has helped satisfy an easy going back and forth communication to settle & finalize everything needed for my stay at the esteemed OTB. Thank you Vinnie!
Juman · 26 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Dear Juman, it has been a pleasure to assist you in your renewal!Thank you, Vinnie
★★★★★ 5/5
TrustpilotJocelyn has provided a kind and speedy…
Jocelyn has provided a kind and speedy support - thanks
Hiroma · 24 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you Jun, I will continue to provide the same service. If you have any query, please do not hesitate to contact me. Kind regards, Jocelyn
★★★★★ 2/5
TrustpilotSo Disappointing
So DisappointingHaving used KF to manage the renting of my house since 2017 I had to cease the arrangement when the property manager failed to respond to calls and emails for six months. The subsequent inability to coordinate and execute the closure of the account demonstrated a lack of communication and of supervision by management. This was exemplified by the lack of a response from the Customer Experience Manager when contacted. They were pleasant to deal with but you have to make the running
Hugh · 23 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Dear Hugh, We are really sorry to hear about your experience, and it is always disappointing when our service falls below expectations. If you would like for a member of the team to look into this furhter, please do reach out to complaints@knightfrank.com. Please do accept our apologies again. Knight Frank
★★★★★ 5/5
TrustpilotI really had a great experience because…
I really had a great experience because the staff were very kind, professional and always ready to help, I appreciated their prompt response whenever i reached out.
Mohamed · 22 February 2024 · Monks Estate and Letting Agents Wem
★★★★★ 5/5
TrustpilotKristian Lee has been delivering great…
Kristian Lee has been delivering great service. He’s always been responding to and carrying out requests in a timely manner. Pleasure to work with!
Margarida · 22 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you so much for your review I appreciate it. I am always happy to help, it has been great working with you thus far.Kind regards, Kristian
★★★★★ 5/5
TrustpilotKatie Shaw was the best
Katie Shaw was the best, professional, and honest and kept us up-to-date through out the process. Katoe knows her stuff!
Dan · 22 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Dear Dan,Thank you so much for your lovely feedback, it was such a pleasure working with you and Rachael on your property. You were both so responsive throughout the whole process, and I look forward to working with you again in the future! If you need anything we are always around to help!Best wishes, Katie
★★★★★ 5/5
TrustpilotProfessional Service
Professional Service - For the past 4 years they have found good professional tenants and been really good to work with. Would recommend.
Nicola · 21 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you Nicola for your kind review. Knight Frank
★★★★★ 5/5
TrustpilotVery efficient and dealt with my query…
Ehteshaam Ahmed was very efficient and dealt with my query professionally.
Mark · 21 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you very much for your kind words and always a pleasure assisting you Mark! Please feel free to contact me for any further assistance in the future.Ehteshaam
★★★★★ 5/5
TrustpilotFabienne was extremely helpful in…
Fabienne was extremely helpful in pushing through the transaction so that we exchanged and completed on the same day, less than four weeks after my offer was accepted. She continues to be helpful in finalising details. Thank you Fabienne.
D · 20 February 2024 · Monks Estate and Letting Agents Wem
Agent replied · 23 November 2024
Thank you Diana it was a pleasure working with you, and hope you have many years of happiness together at the new house, Many thanks Fabienne.
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