Trusted Agent profile
★★★★★
1,079 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,079 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
877
Reviews on Trustpilot
All 3 offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotA good renewal experience
re: Renewal of tenancy. Vinnie from Renewals has been very helpful, efficient and pleasant to deal with.
Dear Alenka,Thank you for the kind words.It has been a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotJamie Vass
Jamie Vass and the KF team supporting him were excellent. Jamie was extremely efficient ; excellent re his communication ; very thorough; quick and responsive ; all executed with a warm and charming style. A credit to KF. And an excellent rental outcome. Gavin
Thank you Gavin. It was a pleasure assisting you and I do hope everything is going well. Thank you again. Jamie
5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Phillip Dunn while my property was in his trust. He contacted me as soon as any problem arose and dealt with it efficiently with the understanding that is required whenever a landlord situation/tenant situation arises - making sure both parties were satisfied - highly recommended - he did a great job!
Thank you Amanda, I really appreciate your kind words. It has been a pleasure to be trusted to look after your property. Kind regards,Phillip
5/5
TrustpilotPhillip Dunn is a great property manager
Phillip Dunn was an excellent property manager, who always went the extra mile to help us out.
Thank you Ciaran, I really appreciate your kind words. It has been a pleasure to be trusted to look after your property. Kind regards,Phillip
5/5
TrustpilotWould like to comment Vinnie from…
Would like to comment Vinnie from Renewals for his efficiency and diligence. Made my renewal experience a very pleasant one indeed.
Dear Ace,Thank you for the patience you showed through the process, it was much appreciated.Thanks again for choosing Knight Frank.Kind regards,Vinnie
5/5
TrustpilotGreat marketing and support from Zara…
Great marketing and support from Zara throughout the process
Thank you DougIt was a pleasure dealing with you. All the best, Zara
5/5
TrustpilotVinnie from renewals was a great help
Vinnie from renewals was a great help, she ensured we understood everything before proceeding and really went out of her way to make sure everything was streamlined.
Dear Ali,Thank you for the lovely review.All the best in your home.Kind regards,
5/5
TrustpilotExcellent Tenancy Renewal Service
Vinnie in renewals managed our tenancy renewal process excellently. He responded to our queries professionally and quickly, sensitively handled our concerns and secured an outcome that we were really happy with.
Dear Al,Thank you for the lovely review.All the best in your home.Kind regards,Vinnie
5/5
TrustpilotLouna was great
Louna was amazing. She was very responsive and helped us any possible ways. The fact that she speak French was also really an advantage. We are very happy with the work she did. Compared to other agents we were in contact with, she was by far the best and managed to find the perfect place for us
Hi Philippe,It was an absolute pleasure to help you and Estelle finding your new home. You have both been a delight to deal with and I hope you will be happy there for many years.Best wishes,Louna
5/5
TrustpilotPrompt response.
Prompt response.Very grateful for their prompt reply and helpful advice.
Thank you very much for your kind review.We are always happy to help should you require any further assistance.Kind regards,Japan Desk Team
5/5
TrustpilotSwift Contract Renewals
Appreciate the excellent communication and swift lease renewal by Vinnie!
Dear Ivy,Thank you for the lovely review.All the best.Kind regards,Vinnie
5/5
TrustpilotJocelyn was super helpful in resolving…
Jocelyn was super helpful in resolving all issues I had with my apartment. She really displays how much she cares for her clients to be happy.
Thank you very much for taking the time to provide this review, Nadim.I will continue to provide support throughout your tenancy as and when needed. Kind regards,Jocelyn
5/5
TrustpilotPhillip Dunn is an exceptional property manager
Phillip Dunn is considered and well-informed, and so offers valuable advice. He is prompt; efficient and conscientious, and so is able to deliver on that advice. He is an exceptional property manager.
Hi Ben,Thank you for trusting me to look after your property for the last few years, it really has been a pleasure. Phillip
5/5
TrustpilotI dealt with Sam to rent my flat
I dealt with Sam to rent my flat. Good diligent service
Hi Michael, thank you for the review. It’s very much appreciated! It’s been a pleasure working with you to find tenants for your property. Sam
5/5
TrustpilotWapping letting - great service
Contacted Peter to see a property to rent at 8am on Friday, he managed to find me a slot on the same day. He was very professional, knew about the property and I was very impressed with the service. Definitely recommend.
Thank you Nicki.It is a pleasure assisting you. Peter
5/5
TrustpilotGeorgia and her team recently sold our…
Georgia and her team recently sold our house in Dulwich. They are lovely to work with, very professional and motivated to sell your and also supportive on the inevitable bumps along the way.
Thank you so much for your kind words, it was a team effort and it was a pleasure working with you Antonia, wishing you and the family all the best with the move! Many thanks, Georgia
5/5
GoogleMonks handled the rental of my property very well. They were responsive and gave me excellent advice which helped a lot.
1/5
TrustpilotAwful
Awful . Arranged valuation and to discuss selling , when they didn’t turn up and I called to enquire what had happened and to rebook , a very rude lady told me she didn’t know what had happened , I couldn’t rebook and hung up on me !
Dear Stefanie,We are so sorry about the miscommunication with regard to your appointment, which from our side was unconfirmed at the time. Please be assured that we are very focussed on our customers’ experience with us and we are always striving to improve. If you feel that you would like to discuss further details then please do make contact with me directly on 01892 515035.Kind RegardsRoss
4/5
TrustpilotGood management service
We've been using KF property management services since 2010 and are very satisfied. In recent years, their property manager, Shantel Sikanartey, has helped to maintain our property in good shape. Will stay with KF.
Thank you so much for taking the time to leave such a kind review. It is very much appreciated. Should you need my assistance in the future, please don't hesitate to reach out.Warm regards,Shantel
5/5
TrustpilotPhillip Dunn
10/10. Phillip has been looking after our property and tenant throughout the time he server as our manager, particularly for someone who is not living in the country most of the time, his level of service and time respond is just prefect.
Dear Anna,Thank you for kind words, it has been a pleasure to look after your property and I wish you well for the future.Phillip
5/5
TrustpilotAdam and Maisie were great to work…
Adam and Maisie were great to work with. As a lawyer, it was great to have proactive agents who were prepared to get involved to discuss various points with the lawyers on the other side as well - between us all we worked very well as a team, and given everyone has the same end goal, their involvement really helped push matters forward - I look forward to working with them again soon!
It has been good working with you on this transaction and thank you for making the process so smooth. We will certainly look to do more with you in the future, many thanks. Adam and Maisie.
5/5
TrustpilotWalid is a an asset on a rental journey
I would like to start by saying I would a 100% recommend Walid. He goes above and beyond his scope of a letting agent. Walid ensures that the moving process is smooth and ensures that the delivered property meets the standards that he has set….which are high.
Dear Sue,Thank you for your kind words. I am pleased that I was able to play a small part in ensuring your move went as planned. Best,Walid
5/5
TrustpilotGood Personal Service
The property manager Phill Dunn provided excellent customer service reponding quickly to any queries raised.
It has been a pleasure to look after your property, I hope we can work together again in the future. Phillip
5/5
TrustpilotVinnie from renewals department handled…
Vinnie from renewals department handled my renewal negotiations superbly and as a landlord I was very happy with the work he put in, attention to detail and efficient reporting. 10/10!
Dear Mark,Thank you for the lovely review.It has been a pleasure to assist you through the whole process.All the best.Kind regards,Vinnie
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wem has the most, with 888 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
