Trusted Agent profile
★★★★★
1,082 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,082 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
880
Reviews on Trustpilot
All 3 offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotCharlotte has been fantastic during the…
Charlotte has been fantastic during the time she managed our flat.Always on hand to deal with any issues and has kept us and the tenant very happy.Thank you for all your help.
Thank you very much for the kind words. It has been a pleasure working with you and managing your property.Kind regardsCharlotte
5/5
TrustpilotJames and Oriel were incredibly helpful…
James and Oriel were incredibly helpful and, unlike most other agents we have dealt with, did not push us to make ever higher offers to secure the property. They were a delight to deal with and we will certainly be using them in future when it comes to letting our own property.
Thank you for the kind review, Chris.Please do let us know if we can help with anything else at all.Best wishes,James & Oriel
5/5
TrustpilotSpeak to Dawn Findlay for prime London real estate
When it comes to prime London real estate, Dawn Findlay stands out amongst the crowd. Dawn has a thorough knowledge and understanding of the market and all its intricacies, with a unique way of understanding her clients’ needs and connecting them to the right properties. From our first contact all the way through to settlement, Dawn maintained a professional, warm and welcoming communication style. She was always on hand to answer questions - no matter how difficult and demanding they were - and always went above and beyond to find what I was looking for. Her professional partnering style put me at ease, knowing that she was always working hard and in my best interests to find the best possible properties. I have thoroughly enjoyed being a client of Dawn’s and I cannot thank her enough for her support, hard work and determination. I highly recommend her services.
Thank you Moss! It was a pleasure helping you to find your dream home. Many thanks, Dawn
5/5
TrustpilotExcellent service and good…
Excellent service and good communication. Very pleased with my experience
Thank you Niklas for your review. It was great working with you and I hope you are enjoying your new home. Ellie
5/5
TrustpilotThe Best Customer Service
Thank you Ehteshaam Ahmed for the great customer service you have provided to me and my company. Over the past 6 months I have emailed numerous queries to you regarding different issues, I have always received a quick, informative, concise email back with all the details required. You have been polite and extremely happy to help when needed. I have recently passed your email address to colleagues in case they need help also. Thank for your time it's been much appreciated.
Thank you very much for your glowing review Denise! I am glad I could be of assistance to you and your company. Please feel free to contact me for any queries you may have in the future.Ehteshaam
5/5
TrustpilotGreat Property Management Team
Jason Nwimo has been helping me manage both my apartments in London for 2 years now. He is polite, hardworking and helpful; always calm even though I'm sure he is very swamped. I'm glad that he (and the team that he is in) will continue to be my point of contact.
Many thanks for your kind words Min. Always happy to help, glad you are happy with us here at Knight Frank PMHave a great rest of the day Warm Regards,Jason
5/5
TrustpilotProfessional and patient support from Nick Warren
Nick Warren has been extremely helpful throughout what was a very long process of buying our flat. We have finally crossed the finish line, and are very grateful for the patience and professionalism that was shown.
Thank you Mary, its been a pleasure in assisting with your purchase, it's been a journey but I’m glad we got there in the end. Thank you for your kind words, Nick.
5/5
TrustpilotWalid was really helpful
Walid was really helpful, he got us an ubeliavable deal in london. We are really happy with our property!
Thank you for your great review. It was a pleasure helping you find you new home! Walid
5/5
TrustpilotFive stars for Emma Soanes
Five stars for Emma Soanes! She was always prompt to respond and keen to help, not to mention capable.
Thank you for your review John, I am glad that you found my service to be up to standard. It has been a pleasure to manage your tenancy and I wish you all the best for the future. Best wishes, Emma
5/5
TrustpilotOutstanding personal service
Outstanding personal service Helen Waddilove was our rock and helped us through complex unsettling events but we all worked together and sold our house.Helen was always informative helpful and proactive
Thank you so much for your lovely review, despite a little bit of a bumpy ride we got there in the end. Thank you for your proactiveness and your cheeriness at all times. Let me know if I can ever help again. Best wishes Helen
5/5
TrustpilotIt has been a pleasure working with Anik Ruparelia
It has been a pleasure working with Anik Ruparelia. Anik has always been very responsive and pleasant to liaise with. Anik dealt with all my tenancy matters professionally and effectively. Thank you Anik for all your support.
Thank you for your kind review Premala, we will do our best to continue this service for you. Anik
5/5
TrustpilotJason Nwimo (Propery Manager) has been…
Jason Nwimo (Propery Manager) has been managing our property for some time and has excelled our expectations. He is reliable, friendly and professional. He delivers a very high standard of care/service to his clients, and does so enthusiastically and with devotion.
Good morning Lauren,Many thanks for your review here It has been a pleasure and thank you for entrusting our Knight Frank PM team with your propertyGood luck with all in future Should you need anything else at all, please do not hesitate to reach out via the normal channelsWarm RegardsJason
5/5
TrustpilotExcellent service for end of tenancy
Shannon Adjei provided excellent service to us when we reached the end of our tenancy. She set out the process and requirements in detail, which was very helpful and made our move so much easier. She also arranged for a prompt check out report and then facilitated the repayment of the deposit promptly and effectively. She was a pleasure to work with and I would recommend her.
Thank you for your wonderful review! It was a pleasure assisting with your end of tenancy and I’m glad I could make the process smoother for you. Best wishes! Shannon
5/5
TrustpilotTom Watts “AMAZING” estate agent
Tom Watts “AMAZING” estate agent, can’t thank him enough deal done in 3 weeks, upfront, honest, efficient not normal words you say about estate agents but true, enlightening experience
It was delightful working with you Christine, I hope Ellie enjoys her new home. Many thanks Tom
5/5
TrustpilotGreat service
Have liaised with them for nearly 3 years, great service all throughout - responsive, helpful and efficient agents. Can only recommend!
Lim,Thank you for your kind words. We are pleased to have such a loyal customer. Thank you. Knight Frank
5/5
Trustpilot5 stars
Big thank you to Jocelyn who has been very patient with me and very helpful during my tenancy.
Hi Mazen,Thank you very much for taking the time to provide this review. I’m grateful for the opportunity to assist you. If you have any questions, don’t hesitate to reach out.Kind regards,Jocelyn
5/5
TrustpilotAnastasiia
Anastasiia was helpful and assisted with the things needed. Communication was prompt and clear.
Dear Adit. Thank you very mush for your kind words. Was absolutely my pleasure to work with you.Anastasiia
1/5
TrustpilotTerrible Experience with Tenancy Ending
The same company who threatned me with legal action several times because I was late a few days on my rent hasn’t returned my deposit back to me and its been almost a month since my lease ended. The landlord has confirmed to return the full deposit but they are trying their hardest to make this process difficult. On top of that, they advised me to overpay my last months rent before my tenancy ended and I had to chase them 4-5 times before they sent me back the overpaid pro rata amount. I would be very careful dealing with them.
Dear Ali,We are really sorry to hear about your experience. A member of the team will be reaching out to discuss this further.Please accept our apologies again.Knight Frank
5/5
TrustpilotEfficient lease renewal
Efficient lease renewal, which was clearly articulated and well mannered
Dear PeadarThank you for your kind feedback and it was my pleasure assisting you with your lease renewal. Kind regardsBrigette
5/5
TrustpilotPrompt customer service
Prompt customer service, Stephanie was very helpful & polite a viewing was arranged last minute for me by Stephanie which was great. Thank you 😊
Dear Shabz, Thank you so much for your kind words. It was a pleasure to meet you and your family and to show you around. Kind Regards,Stefanie
5/5
TrustpilotThank ounthank you thank youX
Rating only, no written review.
Dear Rebecca, Thank you for your kind words. We are so pleased you had such a wonderful experience. Knight Frank
5/5
TrustpilotEmma Soanes has been efficient.
Emma Soanes has been efficient, professional and pleasant to approach with any problems or matters in regards to our capacity as landlord. She is clearly an asset to the knight Frank team. I hope her efforts are recognised.
Thank you so much for your lovely review Anita. It has been a pleasure to manage your apartment! All the best, Emma.
5/5
TrustpilotVery efficient and professional through…
Very efficient and professional through out my dealings.Ian MacLaurin
Thank you ever so much for your kind words, Ian. We are pleased that you had a great experience with the team. Knight Frank
5/5
TrustpilotSpecial thanks to Josh Ward-Brickett
My thanks to the continued excellence from Josh Ward-Brickett in the management of my flat. I find his proactivity and follow-up outstanding and consider his judgement indispensable.
Thank you David. Your kind words and praise are most appreciated. Best wishes, Josh
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wem has the most, with 891 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
