5/5
TrustpilotGood service!
Rating only, no written review.
Trusted Agent profile
Monks Estate and Letting Agents in Wem, Shrewsbury and Oswestry
★★★★★
1,079 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,079 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
877
Reviews on Trustpilot
All 3 offices
Our offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
- Monks Estate and Letting Agents Wem13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA888 reviews · 0 on Google60 in the last 90 days
- Monks Estate and Letting Agents Shrewsbury10a Shoplatch, Shrewsbury, SY1 1HL127 reviews · 127 on Google (4.3)5 in the last 90 days
- Monks Estate and Letting Agents Oswestry27 Cross Street, SY11 2NF65 reviews · 65 on Google (4.6)0 in the last 90 days
Latest reviews from every Monks Estate and Letting Agents office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotVinnie from Renewals
Our lease was up for renewal and Vinnie helped us work with our landlord to negotiate terms that worked for both parties. He was efficient, responsive, and easy to work with.
Agent replied · 23 November 2024
Dear Maddie,It was an absolute pleasure to secure your renewal.Thanks for all your patience during the process.Kind regards,Vinnie
5/5
TrustpilotExcellent negotiator!
The agent from whom we’ve just bought a flat - Maisie Severn at the Bellevue Road branch - has been from the outset, supportive, upbeat and painstaking! We can’t recommend her highly enough.
Agent replied · 23 November 2024
Thank you for your kind words Will, it was an absolute pleasure to work with yourself and Rona. I hope you adore your new home, many thanks, Maisie
5/5
TrustpilotGreat Team
Great TeamI have dealt with KF over 18 months on different occasions and found them to be extremely helpful, knowledgeable and fair. Notably, Sasha Gray-Crosby was very much hands on, well-rounded on various aspects of the rental process and posed as a very resourceful liaison for all of our needs. Kudos to the team that I know I’ll be entrusting for future transactions.
Agent replied · 23 November 2024
Thank you, Sayer, for your incredibly kind review. It is a pleasure managing your property, and I look forward to the future. Sasha
5/5
TrustpilotSuper helpful property manager
I needed to have the flat for my own use for a while. My property manager Mo Govani was super helpful in coordinating this. He was also very efficient in arranging for the replacement of some old furniture.
Agent replied · 23 November 2024
Thank you Amy, it is a pleasure assisting you with your property and i look forward to the future. Mo
5/5
TrustpilotEmma Soanes
Emma Soanes manages my property. She is always prompt to reply my queries and keep me posted on things that I need to be aware of. It is a pleasure to work with her.
Agent replied · 23 November 2024
Thank you for taking the time to write a lovely review, it has been a pleasure to be your property manager for the last couple of years! Many thanks again, Emma
5/5
TrustpilotProfessional and friendly service
Excellent service from Beth in lettings. Professional, prompt and proactive. My search was complex, and the KF team in Esher did everything they could to assist. Highly recommended.
Agent replied · 23 November 2024
Hi Donna, thank you for your kind words. I really appreciate it. It has been great working with you; thank you for your consistent updates and transparency throughout and best of luck with the search continuing in London. Best, Beth”
5/5
TrustpilotWalid was absolutely amazing and…
Walid was absolutely amazing and extremely helpful from start to finish. He really helped me with minor details, even after the move in. Great character and has a lot of integrity.
Agent replied · 23 November 2024
Dear Reem,Thank you for your kind words. It was a pleasure to work alongside you in securing a new home. I am pleased that you are already settling in well and hope the rest of your tenancy will go just as smoothly.Very best,Walid
5/5
TrustpilotProfessional & Proactive Property Management Services by Emma Soanes
I am very pleased with and grateful to Emma Soanes as my senior property manager of my Skyline apartment in London. She is very professional, proactive and meticulous in providing me with the invaluable support to me and my tenant to ensure that the apartment is a comfortable to stay. Well done Emma for this wonderful and consistent assistance. Thank you very much 👏👏👏
Agent replied · 23 November 2024
Thank you for your lovely words, it has been a pleasure managing your apartment for the last two years and should you need anything in the future then I will still be at Knight Frank and able to assist. All the best, Emma
5/5
TrustpilotNadine and Lizzie great service
Nadine, Lizzie and the team have been so helpful and easy to deal with. Having moved from Australia to England with our family for three months, there were many moving parts with the greatest challenge finding the right accommodation for our family. We felt comfortable during the entire process. Thanks so much Nadine and Lizzie
Agent replied · 23 November 2024
Thank you, Rollo, for your incredibly kind reviews. Relocating is never easy, but we are glad we could assist you and your family with some of the process. Enjoy your home. Nadine and Lizzie
5/5
TrustpilotHenry Nwokejiobi is truly top tier.
Henry Nwokejiobi is truly top tier.He is quick to respond and very helpful with all the questions I have and is always helpful with any concerns I have.
Agent replied · 23 November 2024
Dear Ali,Thank you very much for your kind words. I endeavour to continue giving my best and offering a high level of service as your property manager, Thank you once again.Henry
5/5
TrustpilotGood experience dealing with KF
Ines was much more attentive than any other agent I met with when looking for a new flat. She had a good intuition for the type of place I wanted, was very proactive in following-up with ideas and was very helpful and pleasant to deal with throughout the process.
Agent replied · 23 November 2024
Thank you Harry, for your kind words. Hope you are settling in well and very pleased you enjoyed your experience with Knight Frank See you soon!Ines
5/5
TrustpilotGreat and reliable service
Great and reliable service. Due to circumstances I wasn't able to come for a physical viewing of the flat, but Konrad Kruk made sure to send all the necessary information I needed to make a good decision through recordings and pictures. Nicole Fingerhut helped me through the process of signing the contract and quickly provided me with all useful documentation. They were very transparent on where we were in the process and always kept me informed and updated.
Agent replied · 23 November 2024
Thanks so much for taking the time to leave us a 5-star review. Really appreciated!Thanks,Konrad and Nicole
5/5
TrustpilotShehzad Ahmed is great
I want to highlight the great job Shehzad Ahmed did. He was assigned our property that we rent out. He was always very attentive and you could trust him to get things done. I would get a message back within minutes of contacting him.
Agent replied · 23 November 2024
Thank you Kevin for your kind words. It has been a pleasure assisting you and your property. Shehzad
5/5
TrustpilotA great shame to hear Shehzad Ahmad is…
A great shame to hear Shehzad Ahmad is leaving KF. Shehzad has been helpful and efficient in managing a new property / tenancy and coordinating project works.
Agent replied · 23 November 2024
Thank you for the kind words Andrew. It was a pleasure to work with you. ThanksShehzad
5/5
TrustpilotI was hugely impressed by Ehteshaam…
I was hugely impressed by Ehteshaam Ahmed. Ehteshaam responded immediately and with clear understanding to my message and resolved a serious problem regarding my flat amazingly fast and effectively. I did not need to do anything as all was taken care for by Ehteshaam. Thank you very much Ehteshaam! Great to have you work for me!
Agent replied · 23 November 2024
Thank you so much for your kind words Athena, it is a pleasure to be of service! Please do let me know if you ever have any queries or require any assistance in the future.Kind regards,Ehteshaam
5/5
TrustpilotFantastic Customer service
Fantastic Customer service with excellent levels of communication all done in a timely manner.
Agent replied · 23 November 2024
Thanks very much for your kind words. It was a pleasure to help you with your sale, and we look forward to working with you again in the future!Kind regardsSJ
5/5
TrustpilotThe property manager Jason Nwimo was…
The property manager Jason Nwimo was newly appointed, he's been very responsive and take swift action to resolve all issues related to the tenants and the property. Big thumbs up.
Agent replied · 23 November 2024
Dear Stephen, Knowing that you have taken the time to share your positive experience with others is incredibly rewarding and serves as a testament to the hard work and dedication of our team here at PMWe are thrilled to hear that you are satisfied with the level of service provided by Knight FrankIf there is anything else we can assist you with or if you have any further feedback or questions, please do not hesitate to reach out. Warm Regards,Jason
5/5
TrustpilotI was looking for a new flat to rent…
I was looking for a new flat to rent and had a great experience with Emily Hooper who was always responsive to answer. Really happy to go through this process (which could be heavy) with Emily. Thank you
Agent replied · 23 November 2024
Thank you so much for your lovely review Aurelie 😊 It was a pleasure working with you. Emily
5/5
TrustpilotCharlotte Mackintosh
Charlotte Mackintosh has demonstrated exceptional management of my apartment for several years, exhibiting a steadfast commitment to addressing issues promptly and effectively. Her proactive approach and attentiveness to my concerns have been commendable throughout our association. I am grateful for the consistently positive working relationship we have maintained, which has enabled us to achieve optimal outcomes. I extend my sincere gratitude to her for her dedicated service and unwavering support.
Agent replied · 23 November 2024
Thank you so much for taking the time to write such a kind review. I am so glad to hear you are happy with the service that was provided. It was such a pleasure to work with you and manage your property.Best wishesCharlotte
5/5
TrustpilotGood property managers
Great service provided by Charlotte Mackintosh. Promptly responded to any questions or concerns regarding the property. She’s been a good property manager, courteous and friendly.
Agent replied · 23 November 2024
Thank you so much for the lovely review. So glad to hear you have been happy with my service, it has been a pleasure working with you. Kind regardsCharlotte
5/5
TrustpilotCharlotte has been fantastic during the…
Charlotte has been fantastic during the time she managed our flat.Always on hand to deal with any issues and has kept us and the tenant very happy.Thank you for all your help.
Agent replied · 23 November 2024
Thank you very much for the kind words. It has been a pleasure working with you and managing your property.Kind regardsCharlotte
5/5
TrustpilotJames and Oriel were incredibly helpful…
James and Oriel were incredibly helpful and, unlike most other agents we have dealt with, did not push us to make ever higher offers to secure the property. They were a delight to deal with and we will certainly be using them in future when it comes to letting our own property.
Agent replied · 23 November 2024
Thank you for the kind review, Chris.Please do let us know if we can help with anything else at all.Best wishes,James & Oriel
5/5
TrustpilotSpeak to Dawn Findlay for prime London real estate
When it comes to prime London real estate, Dawn Findlay stands out amongst the crowd. Dawn has a thorough knowledge and understanding of the market and all its intricacies, with a unique way of understanding her clients’ needs and connecting them to the right properties. From our first contact all the way through to settlement, Dawn maintained a professional, warm and welcoming communication style. She was always on hand to answer questions - no matter how difficult and demanding they were - and always went above and beyond to find what I was looking for. Her professional partnering style put me at ease, knowing that she was always working hard and in my best interests to find the best possible properties. I have thoroughly enjoyed being a client of Dawn’s and I cannot thank her enough for her support, hard work and determination. I highly recommend her services.
Agent replied · 23 November 2024
Thank you Moss! It was a pleasure helping you to find your dream home. Many thanks, Dawn
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 2025
2025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Monks Estate and Letting Agents
Which Monks Estate and Letting Agents office has the most reviews?
Wem has the most, with 888 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
Where are the Monks Estate and Letting Agents offices?
The three Monks Estate and Letting Agents offices, by town:
- Oswestry: 27 Cross Street, Oswestry, SY11 2NF
- Shrewsbury: 10a Shoplatch, Shrewsbury, SY1 1HL
- Wem: 13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA
Has Monks Estate and Letting Agents won any awards?
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
