Trusted Agent profile
★★★★★
1,082 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,082 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
880
Reviews on Trustpilot
All 3 offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGood property managers
Our property manager, Henry, has been very proactive in resolving any issues we have with our flat, ensuring they’re taken care of as soon as possible
Thank you very much Mr Mafeni for your review. I hope I continue to meet your expectations as your property manager and I am helpful as much as possible. Thank you once again for your kind review.Best wishes,Henry
5/5
TrustpilotWalid has offered excellent end to end…
Walid has offered excellent end to end service and support from seeking a property to settling in. Very professional, responsive and willing to go the extra mile. Thank you Walid for a great experience!
Dear Jo,Very appreciative of your kind words, and thankful we worked together so well to secure a swift turnaround for Ian.I hope to work together once more,Walid
5/5
TrustpilotJocelyn was excellent
Jocelyn was excellent, responded to my queries promptly and provided an effective solution.
Thank you very much for your kind words, Gaurav. I will continue to provide you with the same standard of service. If you have any questions, please do not hesitate to reach out. Kind regards,Jocelyn
5/5
TrustpilotVinnie (Renewals)
Vinnie from Renewals is always absolutely patient and helpful. Everything always goes super quick and gets done efficiently.
Dear Chey,Thank you for the lovely review. Wishing you all the best.Kind regards,Vinnie
5/5
TrustpilotPerfect collaboration with Louna
We were very fortunate to be able to work with Louna Del Barrio, a truly outstanding and professional sales representative who exceeded our expectations.Louna demonstrated an outstanding level of professionalism throughout the rental process and provided us with unparalleled assistance.Louna's service attitude was unforgettable. Louna's attitude was unforgettable. She always listened to our needs and concerns and responded quickly. Whether it was over the phone, by email or in person, her communication was always efficient and friendly, making the entire rental process easy and enjoyable.
Ellen and Alexia,Thank you for your kind review. It was a delight to assist you with your move. I wish you the very best in your new home. Kind regards,Louna
5/5
TrustpilotWe just bought a house through the…
We just bought a house through the Moretón in marsh office. All the estate agents were super helpful and transparent. Really enjoyed working with them. Would highly recommend.
Thanks for the review Will, I am delighted that you had good experience with us. Best wishes with the new home. Leigh and the rest of the team
5/5
TrustpilotExcellent professional service
Rating only, no written review.
5/5
TrustpilotAmazing help and support from Walid…
Amazing help and support from Walid Javadi in finding the right place for me and settling in. Walid was very professional, responsive, full of care and attention to detail - really like no other agent I have met before. Thank you Walid for your great job!
Dear Ivan,It was thanks to your swift cooperation that we were able to close and ensure a smooth process for all parties involved. I hope very much that you will enjoy your new home, and look forward to us working together once more.Best, Walid
5/5
TrustpilotJocelyn Zhang is the best property manager
I would like to say thank you to my property manager Jocelyn Zhang, she is the best property manager I have met in London so far, I feel so lucky to have her help me and believe she adds such a a big value to your company. As my main point of contact, her prompt answer and strong sense of responsibility have been impressive and exceptional. She always keeps me updated on matters and queries and makes the whole process smooth and efficient. Doing it one day is easy, continuing to do it for very long time is not easy! I have no hesitation to recommend her as the best employee and hope she could continue to serve me for the rest of time. Thank you again Jocelyn, all the best, Amy Wu
Thank you very much for your kind words, Amy. I will continue to provide you with the same standard of service. All the best, Jocelyn
5/5
TrustpilotAwesome and Wonderful Experience
Awesome and Wonderful ExperiencePost moving into the property as well. The experience has been truly amazing. My property manager Anik Ruparelia has been extremely helpful. Has been very patient with my questions and always has provided me the required details. Thank you so much for all your help:) Regards,Sri Bharat
Thank you for the kind review Sri Bharat! We will continue to assist you as best as we can.Best wishes,Anik
5/5
TrustpilotBeth was fantastic!
Beth helped us find a new let in Surrey. She was amazing, arranging for us to view a few houses we would not have thought of, taking videos for us and communicating well through the whole process. Would fully recommend.
Thank you for your review Kieran, It has been great working with you. Best, Beth
5/5
TrustpilotThe personal touch of Clare in the…
The personal touch of Clare in the office made our transaction feel more informed and guided within the process. We would use knight Frank again.
5/5
TrustpilotMy agent (Louna) is incredibly friendly…
My agent (Louna) is incredibly friendly and responsive. She always provides accurate and prompt answers to my queries about the property rental. She has made the whole renting process smooth.
Thank you for your kind words Elsa. It was a pleasure to help you on this occasion.I hope you are enjoying the property and the building. Best wishes,Louna
5/5
TrustpilotMandy Hodgkinson at KF is exceptional
Mandy Hodgkinson at KF is exceptional, always gets contracts and agreements worked out quickly even when given last minute requests and is always a great pleasure to deal with.
Thank you Kash for taking the time to leave such a great review, your comments are really appreciated. Please stay in touch and let me know if I can help with any of your property needs in the future. Kind regards,Mandy
5/5
TrustpilotEllie was super helpful and…
Ellie was super helpful and professional while helping me. I was very satisfied
Thank you so much for the feedback Nourhan, it was lovely meeting you.Wishing you the best, Ellie
4/5
TrustpilotJason did a great job
Rating only, no written review.
Thank you David for your kind words. Jason
5/5
TrustpilotI recently got in touch with your…
I recently got in touch with your company regarding a property, unfortunately, the deal fell through. However, it is important to note that Mr Jamie Vass had maintained high level of professionalism and good customer services, coupled with an unprecedented communication skills during this period. For this reason, I look forward to dealing with your organisation again, also, I shall recommend your service to my friends and family. Thank you.
Dear Edward, Many thanks for your kindness, I do appreciate it. While I am sorry that things have not worked out in this instance, I am pleased to continue to work with you and your family. All the best, speak soon. Jamie
5/5
TrustpilotToru Yoshioka's service is a true…
Toru Yoshioka's service is a true testament to his commitment to excellence. I highly recommend him to anyone seeking quality service, , from Jing Jiang
Dear Jing Jiang,Thank you for your time to leave such a positive review.I am very pleased to have been able to assist you.Please do not hesitate to reach out if you need more assistance or support.Kind regardsToru Yoshioka
5/5
TrustpilotExcellent service
Excellent service. I moved from Toronto, Canada to London and knew nothing about the local market. Malak from knight frank reached out to me and showed me around beautiful properties. Malak was super friendly and approachable. She also got places right in my budget and with my needs. Very good experience working with knight frank.
Hi Dwaraknath, Thank you so much for this. It has been an absolute pleasure assisting you, I hope you enjoy your new home!Kind regards, Malak.
5/5
TrustpilotSuper landlord experience
Always super responsive in engaging with building management. Chervon is our Property Manager and always responds same day. Most recently she arranged maintenance on site same day for a minor issue and resolution by the following weekend. She always checks up to make sure everything is ok so makes you feel well looked after.
Thank you for your kind words. It is a pleasure to help you and also give a personalised service. Warm regards,Chervon
5/5
TrustpilotGreat service
Worked with James King to find and move into a new property. Support was amazing, and everything went smoothly. Highly recommend!
5/5
TrustpilotI have just had an offer accepted on a…
I have just had an offer accepted on a beautiful property in Parsons Green. Summer White was incredibly helpful, communicative and wonderful to work with!!!
5/5
TrustpilotShoutout to Summer White for being…
Shoutout to Summer White for being super helpful !
Hi Daniel, Thank you so much for your kind review. I hope you love your new home. Thank you, Summer
5/5
TrustpilotJames
James, the property agent who showed us apartments in London, provided an exceptional experience. He was professional, knowledgeable, and tailored the viewings to our preferences. His transparency and enthusiasm made the process stress-free and enjoyable. I highly recommend him to anyone searching for a home in London.
Thank you for the kind review, Ismat.Please do let me know if I can help further at all.Best wishes,James
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wem has the most, with 891 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
