Trusted Agent profile
★★★★★
1,082 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,082 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
880
Reviews on Trustpilot
All 3 offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVinnie from renewals has been super…
Vinnie from renewals has been super helpful! Very professional and prompt with his communication and a pleasure to work with.
Dear Keshav,It has been a pleasure to assist you in your renewal.Thank you for your patience.Kind regards,Vinnie
5/5
TrustpilotSummer has been incredibly helpful !
Summer has been incredibly helpful in oir quest for the perfect house in Parsons Green !
Thank you for your kind words, I really hope I can help find you the perfect home! Summer
5/5
TrustpilotAllan is very proactive
Allan is very proactive. He is professional, responsive and efficient, ensuring all issues are promptly addressed and the property is well-maintained. Highly recommended!
Dear Banu,Thank you so much for your kind words. You were both such a pleasure to work with and we were pleased that you were happy with the service we provide.Best wishes , Allan
5/5
TrustpilotVinoath made the process seamless.
Dear Kamla,Thank you for the lovely review.A pleasure to assist you.Kind regards,Vinnie
4/5
TrustpilotPrompt service
Rating only, no written review.
Hi Twang,Thank you so much for taking the time to leave a review. It is very much appreciated.Should you need my assistance in the future, please don't hesitate to reach out.Kind regards,Toru
5/5
TrustpilotMy experience with Henry Nwokejiobi
My experience with Henry Nwokejiobi, my property manager, has been great. He has been very responsive and handled all of my requests with speed and kindness.
Thank you very much Min Jo Lee for your words of appreciation. I will do all I can, to make sure I deliver the best customer service, without fail. Thank you once again.
5/5
TrustpilotRecommend Vinnie from Renewals
Have had a great experience with Vinnie from Renewals, always gives me useful and practical advise and has helped to negotiate a favourable rate.
Dear Peter,It was a pleasure to assist you once again.I am pleased we reached a positive outcome.Thanks.Kind regards,Vinnie
5/5
TrustpilotAll the staff were extremely helpful…
All the staff were extremely helpful and knowledgeable, which made the whole process more bearable!
Dear Jo, Thank you for your review, it was great that our Sevenoaks team were able to help you sell and it was our pleasure to help you buy in Tunbridge Wells. We hope that you enjoy many years of happiness in your new home. Best wishesRoss and the Tunbridge Wells team
5/5
TrustpilotExcellent Wandsworth Property Manager - Regvita
Regvita has been so attentive as our property manager! She always follows up promptly and keeps us posted regularly. Regvita went out of her way to help explain areas with renting that we were not aware of as first time renters in the UK. Would highly recommend her services.
Dear Becky,Thank you for your lovely review, it's always a pleasure assisting you.Thank you again.Regvita
5/5
TrustpilotExtremely professional and helpful…
Extremely professional and helpful throughout. Catrin Baker has been particularly impressive in the speed and supportiveness of her responses. It makes us as tenants feel very looked after and that we will be safe and happy in our new flat
Dear JonathanIt has been a pleasure to help you with your move. I am here to help should you need anything further.Kind regardsCatrin
5/5
TrustpilotGreat Experience with Summer
Really great experience with Summer who was exceptionally helpful at securing us our perfect rental property in London. She honestly could not have done more, and we are very grateful!
Thank you so much for your kind words! I'm thrilled to hear that you had a great experience and that I could assist you in finding your perfect rental property in London. If you ever need assistance again in the future, don't hesitate to reach out.Summer
5/5
TrustpilotGreat Experience with Mandy @ Renewals
Interacted with Mandy @ Renewals. She was speedy, clear and we got to a great outcome with excellent service. Super happy
Thank you for your lovely review! It has been a pleasure working with you. Mandy
5/5
TrustpilotPleasant Experience
I have had nothing but a pleasant experience with the company. My account manager Henry Nwokejiobi is always a pleasure to chat with, super responsive and always provides solutions quickly whenever I have any issues with the flat.
Thank you very much Aminat for your kind words. I hope to continue to deliver a high standard of customer service and I’m able to fulfil all your needs as a Knight Frank Client. Thank you once again.Henry
5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with James Szalay on my property search. He was super professional, helpful and really did his best to ease the process. Love my new flat! Highly recommended!
Thank you so much for the kind review, Maja.It has been a pleasure helping you so far, and I have no doubt that you will love your new home!Very best,James
5/5
TrustpilotGreat client service…
My tenant had an electrical emergency and Kev Patel went out of his way to help me despite the fact that I manage the property myself. My tenant and I are very grateful for his speedy help. Gail
Dear Gail, thank you for your review, I'm pleased we were able to sort this for you. Let us know if we can be of any further assistance.Kev
5/5
TrustpilotWonderful estate agent
We had a viewing with Summer, she was absolutely lovely and very very helpful! She gave us all the information we needed to put an offer forward and was very quick to respond when we had technical issues. Couldn’t have had a better experience!
Thank you for your kind words, I am so glad you have found the perfect property I hope you love your new home, Please do reach out if there is anything I can do to help you in the future. Thank you Summer
5/5
TrustpilotJust amazing
Just amazing! Worked with Summer White on renting out one of our properties. Not only did she over deliver but she made us feel important, valued and listened to what we wanted. Tailored service from an amazing group. Would not recommend highly enough!
Dear Rahul, Thank you so much for your kind words. I am delighted that we have found great tenants for you. Please let me know if there is anything else I can assist you with in the future.Best wishes,Summer
5/5
TrustpilotBrigette has been very helpful and is…
Brigette has been very helpful and is always providing kind and timely assistance whenever we reach out!
Dear Marie-ClarisseThank you for taking the time to write a feedback. It was lovely working with you on the lease renewal.Kind regardsBrigette
5/5
TrustpilotFrom start to finish a very professional Service
From start to finish a very professional but personal service and also friendly and caring.Felt supported through out the process, respected privacy at all times, shared emotions and really worked hard to make the sale happen. Its a stressful time but Arabella and Jo were ace!
Rima, thank you for your kind words. You were both such a pleasure to deal with and we were pleased to get this over the line so you can move onto your next chapter out of London. Roll on moving day. Best wishes, Arabella and Jo
5/5
TrustpilotVivi Chen helped me with my property…
Vivi Chen helped me with my property search, and she is so professional and helpful. She assists me from reference check, to generate the share code, and in the meantime, she followed up with my maintenance issue after move in. I will definitely recommend her to my friends who would like to rent in the future.
It was a pleasure assisting you with your rental search and I am thrilled that you have had a good experience with Knight Frank. I wish you all the very best with your new home.Vivi
5/5
TrustpilotBrigette fron Renewals
Brigette achieved some very good results for our renewal, well above the average rent for the building. Even if we did not achieve it, we appreciate her attitude to at least try and do her very best. She also displayed a timely customer service approach, with responsive feedback and emails. All appreciated.
Dear MichaelIt was my absolute pleasure assisting with the renewal and very pleased we achieved a great result for you. Kind regardsBrigette
5/5
TrustpilotVinnie from Renewals is always very…
Vinnie from Renewals is always very professional, quick to respond and proactive. Thank you for your help.
Dear Jane,Thank you for the great review.It has been a pleasure to assist you once again.Kind regards,Vinnie
5/5
TrustpilotAlways a fantastic service
Always a fantastic service. No delays, quick, detailed responses. A special note for Brigette Bulan who is always on hand to help.
Hi SimonIt was my pleasure in assisting you with your lease renewal. Look forward to working with you again in the future!Kind regardsBrigette
5/5
TrustpilotGood experience with them
Good experience with them! Especially Vinnie from renewals!
Dear Max,Thank you very much for the lovely words.It has been a pleasure to assist you in your renewals.Kind regards,Vinnie
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wem has the most, with 891 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
