Trusted Agent profile
★★★★★
1,082 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,082 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
880
Reviews on Trustpilot
All 3 offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLouna’s fantastic work ethic made…
Louna’s fantastic work ethic made everything done in an organised and effective manner. Easy and informative communication - and super friendly.
Dear Kays,Thank you for your kind review. I wish you and Adjie the very best in the new apartment.Kind regards,Louna
5/5
TrustpilotEveryone I have spoken with has been…
Everyone I have spoken with has been very professional and helpful in helping me find a rental. And very friendly I would highly recommend this agent to everyone.
Many thanks for your review Suzannah, it was great to handle your enquiry and I'm glad we could provide an exemplary service. Looking forward to dealing with you again in the future. - Oscar
5/5
TrustpilotMarie and her team at KF Wapping were…
Marie and her team at KF Wapping were excellent. They found me a top class tenant in very short order and willingly gave further advice well post the lease being in place
Thank you for the kind review Ian and it is a pleasure working with you as always. Always here to help if you need any further assistance.
5/5
TrustpilotOscar was awesome 🤩
Hi Suzetta, thank you for your review - it was a pleasure to meet you and I hope you enjoy your time in your new property. All the best, Oscar
5/5
TrustpilotA property which we wanted to buy but…
A property which we wanted to buy but unfortunately didn’t get came back on the market and without a second thought Samantha Bysouth rang me and told me the good news, she did everything she could to make sure we finally got the house,
We are so pleased you were able to secure your dream home and wish you and your family all the best in your new property.Best wishesSamantha & the Knight Frank Stratford-upon-Avon team
5/5
TrustpilotGreat experience and excellent service
I worked with Ines to find a flat in Notting Hill. She was incredibly helpful, knowledgeable, attentive, and truly a pleasure to work with. The process was very efficient and Ines made sure all of my questions were answered. Would definitely work with Ines again and highly recommend she and her team to any buyers/tenants.
Hi GraceThank you for your kind words, so happy to hear you are enjoying the flat.It was an absolute pleasure to assist you, see you around Notting Hill!
5/5
TrustpilotSwift turnaround from Vinnie at renewal…
Swift turnaround from Vinnie at renewal time
Dear Alan,It was a pleasure to assist you.Thanks.Kind regards,Vinnie
5/5
TrustpilotOur renewal Negotiator
Our renewal Negotiator - Vinoath has done a great job during the negotiation with the new tenant. He is very responsive and willing to offer his help
Dear Fei,Thank you for the kind words.It was a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotWanted to say a big thank you to Louna…
Wanted to say a big thank you to Louna who was really great in helping me finding a new flat in a short space of time - she helped negotiate and was there for me every step of the way . Thanks Louna !!
Dear Anika,Thank you very much for your kind words. I wish you all the best in the new apartment and hope you will remain happy here for many years.Best wishes,Louna
5/5
TrustpilotI was a first time renter looking for a…
I was a first time renter looking for a flat in London, and Lexi and James in the Battersea department were incredibly helpful in finding my apartment. They listened to my needs, and helped me find a perfect flat to start off my university life with ease. Also, I was able to ask questions directly to them, where they gave me specific and helpful answers quickly. I definitely recommend, and would contact them again when moving.
Hi Nemi,Thank you so much for your lovely feedback! It was an absolute pleasure to help you, and I am very pleased that we were able to find a property so quickly that fit what you were looking for so well. We look forward to working with you again in the future!Best,Lexi and James
5/5
TrustpilotRental renewal
Recently had a smooth experience renewing a rental agreement with Vinnie. He explained everything clearly and responded to my queries promptly.
Dear George,Thank you for the lovely review.All the best.Kind regards,Vinnie
5/5
TrustpilotUnderstood my needs
Maisie and the team, were attentive and worked well advising and times reassuring me through the process. They worked hard to understand my needs and worked hard to accommodate these throughout the process.
It was a pleasure working with you and we wish you all the best in your new home.
5/5
TrustpilotToru Yoshioka
Toru Yoshioka is my property manager and he is very diligent and responsive in all of our interactions. I recently reached out to him to sell my property and he replied right away even he was out of the office and put me in touch with the right team and followed up.
Hi ChristineThank you very much for your kind review. We are always happy to help.If you require any further assistance, please let me know.Kind regardsToru Yoshioka
5/5
TrustpilotVery good communication and attention to detail
Prompt courteous communication and response to queries.
Hi Clare,Thank you for writing such a kind review. I'm pleased we were able to respond to your queries efficiently and effectively! If you need any further assistance please do not hesitate to contact us.Kind regards,Owen
5/5
TrustpilotGoodman Fields Property Manager Review
My Property Manager and the team was responsive to my tenant's needs and took great care of my apartment unit in the last 5 years. In particular, I have to thank Ms. Toru Yoshioka for her strong execution abilities and attention to details.
Hi BrendaThank you so much for your generous words. I am delighted to have been able to assist you.Please do not hesitate to reach out if you need more assistance or support.Kind regards,Toru
5/5
TrustpilotGood support for my contract renew
Good support for my contract renewHelped me alot and patient of Vinnie from Renewals
Hi,Thank you for the kind words.It has been a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotThey’re the best!
Michal and the KF Lettings team are a pleasure to work with and I’d never consider using another agent. Can’t speak highly enough about the service they provide!
Hi David, thank you for your kind words. As always, it has been a pleasure working with you and we look forward to working together again in the future. Please do not hesitate to get in touch should you need anything.Kind Regards,Michal, Natalie and Gaia
5/5
TrustpilotThe Japan Desk has been extremely…
The Japan Desk has been extremely helpful throughout the period of my stay. Thank you very much.
Dear Mr Ohira,Thank you so much for taking the time to write a kind review. It was an absolute pleasure to assist you.We look forward to working with you again in the future.Kind regards,Japan Desk Team
5/5
TrustpilotGreat service and attention to detail
Great service and attention to detail. They know how to manage the process to reach a successful conclusion for the buyer and seller. Well done, and thanks.
5/5
TrustpilotVinnie from Renewals was really helpful…
Vinnie from Renewals was really helpful in my renewal. It was fast and easy, thank you!
Dear Fang,Thank you for the lovely review.It has been a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotCameron Shields was most helpful from…
Cameron Shields was most helpful from the start and assisted us very promptly with all our requirements from the very start to-date. Couldn't have asked for more!
5/5
TrustpilotOverall, a very smooth experience
Great experience with Vinnie from Renewals, everything was quick and efficient and the communication was very clear!
Dear Daniel,Thank you for the lovely review.It has been a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotThe agent
The agent, Stan Fung
Thank you for leaving feedback Lynn it was lovely to meet you and Michael, I hope you enjoy your new home.
5/5
TrustpilotFast and responsive
Fast and responsive. Ehteshaam was very quick in resolving an issue with regards to an account query.
Thank you so much for your review, James! I am glad I could help. Please feel free to reach out if you need any assistance with your account in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wem has the most, with 891 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
