Trusted Agent profile
★★★★★
1,082 reviews across 3 offices and 4 platforms
Monks Estate and Letting Agents has three offices, in Wem, Shrewsbury and Oswestry. Together they have 1,082 reviews on four platforms, rated 4.8 out of 5 overall.
191
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
880
Reviews on Trustpilot
All 3 offices
Monks Estate and Letting Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotEleanor was professional and very…
Eleanor was professional and very helpful throughout the enquiry process. Thanks.
Thank you so much for taking the time to leave a review, your feedback is much appreciated. All the best in your new apartment
5/5
TrustpilotWe were looking for a rental apartment…
We were looking for a rental apartment & we came across Louna del Barrio. What a great agent cannot recommend her highly enough such a pleasure to deal with!
Dear Jenny,Thank you for your kind words. I wish you and your family the very best for the future. Kind regards, Louna
5/5
TrustpilotCharlotte has been amazing and has…
Charlotte has been amazing and has helped us with our renewals with ease. She was very prompt with her emails and negotiated really well on our behalf. It was a relatively easy and quick process - all thanks to Charlotte!
Thank you so much for your kind words. It has been a please working with you. Please don’t hesitate to contact me should you require anything further.Kind regards Charlotte 020 7483 8338
5/5
TrustpilotExcellent service
Ehteshaam Ahmed was most efficient and helpful.
Thank you very much for your glowing review, I am glad I could be of assistance! Please do not hesitate to reach out should you require any further assistance.
5/5
GoogleRating only, no written review.
5/5
GoogleFrom valuation to sale, Monks Estate agents have been Professional, Respectful, excellent communication skills and reliable with viewings. I would definitely recommend them to sell or purchase property. Beth deserves a special mention at the Oswestry branch as she accompanied us on our journey!
5/5
TrustpilotExceptional service
We found the Cheltenham team friendly and extremely knowledgeable. Every member of the team worked hard and helped us navigate challenges along the way. They listened and acted upon our specific requirements and went above and beyond what might have been expected. Highly recommended them
5/5
TrustpilotGreat experience with Sarah Rynne from…
Great experience with Sarah Rynne from the Wapping officeShe is very patient and helpful and always reply to email quickly and actively help me solve the obstacles encountered in renting a house.
Hi YiZhu, thank you so much for your kind review. It’s been wonderful working with you recently and I wish you all the best in your new home! Kind regards, Sarah
5/5
TrustpilotIvanka was fantastic from start to…
Ivanka was fantastic from start to finish, she was so helpful and went above and beyond to make everything go smoothly and stress free. I would highly recommend
Dear Francesca, thank you so much for taking the time to write a review for me. It was a pleasure assisting you. I wish you and your children all the very best in your new home! Kind regards Ivanka
5/5
TrustpilotGreat Service from Vinnie
Went through multiple contract renewals which had some difficult circumstances. Vinnie from renewals was always there, responding quickly and helping me through the process in a very kind and efficient manner.
Dear Amir,It has been a pleasure to assist you over the years and more recently on the renewal of your tenancy.I am pleased you are happy in our home.Kind regards,Vinnie
5/5
TrustpilotHenry provides a first-class service.
Henry provides a first-class service.He promptly answers any emails and easily finds a solution to any problems.
Thank you Mr Vos, for your kind words. I will continue to make sure, I offer high quality customer service to you as our loyal Client. Thank you once again.
5/5
TrustpilotQuick and kind response
Dear Mr Ito,Thank you very much for your kind review.Should you need anything else, please feel free to reach out to us anytime.Kind regards,Japan Desk Team
5/5
TrustpilotThank You Vinnie from Renewals
Vinnie from Renewals was in charge of handling my rental renewal as the landlord. I appreciate the support and prompt and clear communication from Vinnie especially between us and the tenant to reach a quick agreement on the rental renewal. Thank you, Vinnie, for your prompt and professional follow-up and services.
Good morning,Thank you for the lovely review.It was a pleasure to assist you in the renewal.All the best.Kind regards,Vinnie
5/5
TrustpilotGreat experience
Very helpful, efficient and communicative through the entire process! Thank you Louna
Thank you for your kind words Charles. I wish you and Tim and smooth move-in and many happy years in the new loft. Kind regards,Louna
4/5
TrustpilotQuick response and clear instruction.
Rating only, no written review.
Dear Mr Noma,Thank you so much for your kind words, It was a pleasure to assist you.We hope you enjoy your new home.Kind regards,Japan Desk Team
5/5
TrustpilotFinding the right real estate agent
Finding the right place to live in London can be challenging, especially if you are a foreign university student renting in the country for the first time. As soon as I started my search, two things became quickly evident:1. Not all real estate agents take students seriously.2. When you find a house you like, don't get attached straight away. You might have to put in an offer on multiple properties before you hear a "yes."It is quite a discouraging process. Therefore, I would recommend anyone in this position find a real estate agent they trust and can count on. Once I emailed Sophie Klineberg, she called me straight away. Sophie made a point of getting to know me and everything I needed to fall in love with an apartment. She did not give up until she found it for me. She was always available to answer any of my questions and was super easy to reach out to. Sophie was kind and, when I received rejections from landlords, she reassured me not to worry and that we would find another place.I will forever recommend anyone I know reach out to Sophie if they are looking for a house. It was a pleasure to meet and work with her. She found me the perfect apartment.
Thank you for taking the time to write such a lovely review. We are so pleased to hear that you received exceptional service and managed to secure your perfect home in London through Sophie. Wishing you all the best.
5/5
TrustpilotMany thanks to Daniel Lloyd
I appreciate the support and prompt communication from Daniel Lloyd with all parties for the replacement of the broken washing machine in the apartment we are renting. The issue was solved quickly and smoothly
Hi Svitlana thank you for your kind words, please feel free to reach out when you have any issues in the future. I am always happy to support where I can.Kind regards,Daniel
5/5
TrustpilotHighly recommend!
Beth Tighe is very professional. She communicated my needs and gave great advises throughout the whole rental search process. She’s definitely an asset to the company and industry. Highly recommended!
Thank you for your kind review, Sharon. Best of luck with everything, and I’m sure we will continue to cross paths in the years to come. Best, Beth
2/5
GoogleTrying to view a property keep getting promise of a call back that never happens. If this how they treat buyers not sure I will giving them my house to sell 😡 …
5/5
TrustpilotPatricia Tumba assisted us in June/July…
Patricia Tumba assisted us in June/July 2024 with finding and securing a suitable rental property in North London. She was friendly, professional, accommodating and responsive throughout the process. The quality of the service surpassed other agents we have dealt with in the past and we have no hesitation in recommending her and the company to others. Thank you Patricia!
Thank you for your kind words Sami, it was a pleasure helping you and Alaa find your new home.Do let me know if I can be of assistance with anything else during your tenancy.
5/5
TrustpilotInes was incredibly helpful throughout…
Ines was incredibly helpful throughout the entire process! They were attentive and very diligent in helping us deal with the referencing company when they were slow to get the information required.
Hi Sam,It’s been my pleasure, hope you and Kennedy are very happy in the flat!Enjoy the gardens!
5/5
TrustpilotOllie Hayden knight Frank exceptional
Ollie Hayden helped us with a rental in Belgravia he was the best professional personal and went the extra mile: if you need a rental in the area there is no one better than him, cannot recommend enough
Thank you Magz, it was an absolute pleasure working with you and don’t hesitate to reach out should you ever need anything in the future.
5/5
TrustpilotVery experienced and responsive
Selling your property can be a time-consuming, challenging and, sometimes, frustrating process. Having an experienced property agent with local knowledge by your side is key. Charles Davenport, who acted for us in the recent sale of our home in Cobham, ticks that box. He deftly managed expectations on all sides, effortlessly navigated hurdles and challenges along the way and proactively ensured momentum was maintained throughout. Charles is also a genuinely nice person who is very pleasant to work with.
Thank you for such a lovely review. It was an absolute pleasure working with you and a real team effort. I was delighted with the result after a such at times challenging journey.Best wishesCharles
5/5
TrustpilotOllie was very professional!
Ollie was very professional, kind and helpful! Explained everything about the property i needed to know.
Hi Alexandra,Thank you so much for your kind review, it was a pleasure finding you and your dog a new home! Best of luck with the move and look forward to working with you in the future.All the best,Ollie Slot - Knight Frank Richmond
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Monks Estate and Letting Agents and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2021, 2022, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wem has the most, with 891 reviews rated 4.9 out of 5, followed by Shrewsbury with 127.
The three Monks Estate and Letting Agents offices, by town:
Yes. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2021.
