5/5
GoogleExcellent service from Charley, would highly recommend! We have had such a dreadful time with estate agents overall but speaking with Charley where she met timescales superbly and kept us informed was so refreshing! Thanks very much!
Trusted Agent profile
Minors and Brady estate agents in Lowestoft, Norwich, Wroxham and 2 more
★★★★★
4,714 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,714 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
1,995
Reviews on Trustpilot
Business-wide
Our offices
Minors and Brady's five offices, most reviewed first. Each has its own page.
- Minors and Brady Lowestoft142 London Road North, Lowestoft, NR32 1HB, NR32 1HB2,605 reviews · 306 on Google (4.9)132 in the last 90 days
- Minors and Brady Norwich107 Unthank Road, NR2 2PE2,359 reviews · 583 on Google (4.9)151 in the last 90 days
- Minors and Brady WroxhamChurch Road, NR12 8UG2,277 reviews · 547 on Google (4.9)118 in the last 90 days
- Minors and Brady Caister-On-Sea48 High Street, NR30 5EH2,262 reviews · 493 on Google (4.8)119 in the last 90 days
- Minors and Brady Dereham9a Market Place, NR19 2AW2,126 reviews · 361 on Google (4.8)125 in the last 90 days
Latest reviews from every Minors and Brady office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleHannah Graver showed us around three properties and did an excellent job. She was knowledgeable, helpful and very professional.
2/5
GoogleWe bought a small bungalow for my father with M&B Lowestoft and then therefore decided to engage them to sell the main family house. As a buyer, the experience was fair. As a seller, on the whole, we found the experience quite underwhelming and somewhat regretted the decision (by the looks of other reviews, we had similar issues). The valuation and initial engagements with Henry were very positive. Good start. The first few viewings were conducted by a lad that really couldn’t care less about the particulars of the property or its key selling points, and whose sole purpose was to open the door and let viewers in. We had to rewrite a lot of the marketing material ourselves as it sounded like it was written by ChatGPT with parts that were plain incorrect and misleading (e.g. “wheelchair friendly” but there are major steps in and out, narrow hallway, and a staircase to the first floor!). Several iterations were required back-and-forth and I wondered what our agency fee actually covered. Photographer turned up on wrong day and took lots of photos with the house looking very untidy, which were then put into the marketing material (luckily these never made it into the market as new photos were eventually taken). One-on-one engagements with the team were generally pleasant, particularly when booking viewings. However the whole office shares responsibility for all sales which means there is no “go-to” person for your property. This might be efficient for them but it’s not great for customer experience and you end up repeating a lot of information with every person you speak to and not building a trusted relationship with anyone. We were pushed quite hard to accept a very low offer (even when taking into account the soft market) but were not in a rush to sell. It would have been good to get advice, from experts, on how to improve appeal rather than being advised to just keep dropping price. We were misled into believing that our buyer was chain free, whereas we were actually at the top of a four-property chain! When asked several times why they’d said this to us, they avoided our question which, for us, was an admission of guilt. Post-offer there was no proper handover and our enquiries went unanswered until we figured out that we were now in the hands of the after-sales team (the only time there was a nominated person, yet we weren’t told). No post completion engagement either, just an email to the conveyancer confirming their fee. We appreciate it's not a frothy market like previous years but, with so many agents in the market, that means even greater attention is needed on good customer experience, which costs very little. My advice to potential clients would be to use recommendations from friends. I am quite surprised by all the short, positive 5-star reviews from accounts with only 1 or 2 reviews conveniently naming specific people(!), as these did not match my experience.
5/5
GoogleI would highly recommend anyone wanting to use Minors and Brady. They were highly professional from start to finish. The staff were always great at coming back to me with any queries that I had, but I would like to make an extra huge thank-you to Jasmine on the after sales team who went above and beyond to keep my sale and purchase together. She is a credit to the company.
5/5
TrustpilotWonderful team here
Wonderful team here, really thankful for how helpful and lovely Beth has been😊
5/5
TrustpilotJessica Kemp
During the process of selling my house, I was kept informed and regularly updated by Jessica Kemp. I found her to be very knowledgeable and very professional. A pleasure doing business with her.
5/5
TrustpilotMinors and Brady have been very…
Minors and Brady have been very attentive, from the viewing process to discussing next steps. The communication has been more than impressive! I am early in the process but taking the guidance of Macey Wright I trust it will be very smooth.
5/5
TrustpilotVery good viewing with minors and Brady…
Very good viewing with minors and Brady for a lettings property. Was shown around by Sam Burton and had a very efficient service.
5/5
Trustpilothouse purchase
Thanks to Minors and Brady for their help towards a smooth, simple house purchase. their courtesy and patience was very welcome. Special gratitude to Jessica kemp in after sales, for being in constant touch and being 'oil in the wheels' of the smooth conveyancing. Steve and Janice Hammond.
4/5
TrustpilotAmber has been extremely helpful with…
Amber has been extremely helpful with the viewings and Macey in the office has been understand of our finical situation.Also Connor, has helped when applicable and suggested things that may help in the long run
5/5
TrustpilotProperty purchase
Just exchanged contracts after long involved process albeit a very short chain. Claire Wilson has been working hard all along to keep us in the picture and making sure our views were known throughout the chain, even though we (as buyers only) were making no financial contribution to Minors & Brady.
5/5
TrustpilotExcellent service
I received excellent after sales service from Claire Wilson who kept me up to date on a regular basis. I was informed with everything that was happening sometimes even before I heard from the solicitor. All my queries were dealt with quickly and efficiently.I would highly recommend Minors & Brady excellent service 😊Sue
5/5
TrustpilotWe are first time buyers and have just…
We are first time buyers and have just exchanged! Minors and Brady have been excellent from start to finish talking us through this process which we thought might be quite daunting to start with! Everyone on the team that we have spoken to have been very friendly and helpful. The after sales care advisor Jess Kemp has been very reassuring, she’s kept us informed every step of the way. She’s been great at finding out answers really promptly to questions we had and has made the process feel very positive and straightforward.Thank you Jess and to the team at Minors and Brady.
5/5
TrustpilotPersistence
As a company we sell many properties and deal with many agents. The team at Minors and Brady persisted and managed to secure a sale efficiently. Securing a sale is one thing however Jasmin's willingness and persistence to see the sale through to completion was first class. I hope to have the opportunity to use Minors and Brady again. Many thanks. Ross
5/5
TrustpilotAfter sales was a joy!!
What can we say. The sales team were efficient and professional producing a great sales brochure and everything leading up to the sale. Thereafter we were looked after by the after sales team, Rosie who to be honest probably did more than all of the solicitors put together.To have someone you just knew was on it was such a comfort and whilst very professional was also a delight to work with, almost like a good friend as opposed the business connection.She worked so hard and got all parties talking and along the way had to put up with alot of stress, but did it with a smile and an incredible sense of humour. So good to be able to interact with a human and someone you just know you could rely on.Rosie, you did an incredible job and we will never forget that, top of the table!!Thank you so much.
5/5
TrustpilotCassandra Creak
Cassandra Creak and the rest of the team were always helpful and cheerful through the whole selling process, keeping us informed regularly and chasing up solicitors / buyers when required. The sale itself was not always straightforward but a good standard of professionalism was maintained throughout and they were very accommodating with arranging access when requested, which was important to us as we do not live in the area. I would highly recommend Minors & Brady.
5/5
TrustpilotRosie is amazing very promt in chasing…
Rosie is amazing very promt in chasing everyone up Emma was also amazing , the more people that chase up the quicker the move , with a combination of fosters solicitors and minors and Brady my last two moves have gone smooth and complex in less than 8 weeks
5/5
TrustpilotGreat experience
Great experience buying through Minors and Brady. Rosie was easy to speak to and was very attentive.
5/5
TrustpilotJessica Kemp in aftersales was brill
Jessica Kemp in aftersales was brill. There were a few hiccups with the seller when purchasing, and she was very persistent and organised on my behalf. She even called me after closing when we were reaching completion. As an FTB, having someone knowledgeable to help answer your questions is very important, couldn't fault her at all and I found her to be really helpful (and patient!)
5/5
TrustpilotGreat service from start to finish
We’ve now exchanged on our 2 properties we have sold with Minors and Brady. Firstly, the after sales care we have received from Jess Kemp has been great, we were working to a certain move date and Jess went above and beyond to make sure this date was met with a chain of 4 houses. She was always proactive progressing the chain and was always really clear and honest with any updates and always a pleasure to talk to and make time for us. The whole transaction from having the property valued, viewing taking place and after sales has been seamless and really made a stressful time actually enjoyable.Thank you to the whole team!
5/5
TrustpilotPortfolio and communication
A massive thank you to Mia for the portfolio assemble and making my property live. The communication has been swift, personable and attentive, and cannot thank and recommend to all.
5/5
TrustpilotUse Minors and Brady, they get the job done!
From start to finish Minors have been fantastic. The communication is excellent. Jasmine Fitt in after sales has been fantastic, she has kept me sane and has the best negociating skills. Her after sales care has been above and beyond expectations. I would recommend this firm to anyone. I have sold and completed in just under 4 months.
5/5
TrustpilotClaire Wilson has been very good with…
Claire Wilson has been very good with the aftersale of our property.she does her job very well.
5/5
TrustpilotSteven was a very informative and…
Steven was a very informative and friendly agent.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: East of England Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Minors and Brady is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- East of England
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
Source: The British Property Awards winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Minors and Brady
Which Minors and Brady office has the most reviews?
Lowestoft has the most, with 2,605 reviews rated 4.9 out of 5, followed by Norwich with 2,359.
Where are the Minors and Brady offices?
The five Minors and Brady offices, by town:
- Caister-On-Sea: 48 High Street, Caister-On-Sea, NR30 5EH
- Dereham: 9a Market Place, Dereham, NR19 2AW
- Lowestoft: 142 London Road North, Lowestoft, NR32 1HB, NR32 1HB
- Norwich: 107 Unthank Road, Norwich, NR2 2PE
- Wroxham: Church Road, Wroxham, NR12 8UG
Has Minors and Brady won any awards?
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
