Trusted Agent profile
★★★★★
4,714 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,714 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
1,995
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAbsolutely lovely team
Absolutely lovely team. Just listed with them and its been really smooth. Kirsten was so helpful sorting out so we could list quickly and get things moving and now we have our first viewing with an hour of going live so all very exciting. Looking forward to the process knowing we will be looked after well.
5/5
TrustpilotGreat experience
It was a pleasure doing business with Rosie Turley and her colleagues at Minors and Brady. Rosie was efficient and courteous and dealt with every query promptly. She communicated with all parties in a coordinated manner and kept everything moving along. Many thanks to all.
5/5
TrustpilotI was able to book viewings easily and…
I was able to book viewings easily and Mia was very helpful from start to finish. She was friendly and communication was frequent.
5/5
TrustpilotThank you Nagilla.
I would like to preface this by saying that the ONLY reason this review gets 5 stars is the care and attention provided by Nagilla in the aftersales team. Sales: Our Sales experience was awful. 3 days after going live on the market, I received my first phone call asking me to drop the price of our house. I told him that it was too early and I would not until it had been at least 6 weeks and we had no interest. We had some viewings and Christmas came, so didn't receive a similar phone call again until just before new year, a couple of weeks later. I made it clear again, that we would not be dropping the price until viewings stopped or the 6 weeks were up (towards the end of january). We received another call just before New Year to try to encourage us to drop our price again. We stayed firm again, but they continued to insist that we drop the price despite having regular viewings booked in. We received weekly calls, sometimes twice a week, to try to encourage us to drop the price. It would take me having to say 5 different times of saying no on each call for them to step back and say 'well ok then, as long as you accept that it's your fault'. We eventually dropped the price of our house by £10,000 on the 19th January. Again we got told that this was not dropped enough and that we'd only need to drop it further. Immediately, however, we got more views and were having multiple people book in for the same time. During this period, we were STILL badgered about dropping the price of our house even though the day they called me we had 2 viewings booked in. I was very smug when he called me later that day to tell me that we had had an offer submitted, at the price we were hoping for. The lack of respect for the word 'no', the lack of sensitivity, the mansplaining and the nagging was incredibly offensive and caused me to have an acute stress response at a time that is already known to be incredibly stressful. Zero stars.Aftersales: Our aftersales experience, however has been second to none. Nagilla has been utterly incredible and restored my faith in Minors and Brady. The process up to exchange has not been easy due to difficult conveyancers, and she has been a rock throughout. She has gone above and beyond chasing solicitors, thinking outside the box for solving the problems holding up the chain. Words don't really express how grateful we are, and if she was the only person able to have the commission from the sale of our house, we would like her to have it but unfortunately we know it does not work that way. Nagilla, you are incredible. Thank you. She is the only reason that Minors and Brady are getting 5 stars.
5/5
TrustpilotSonya has always been helpful and…
Sonya has always been helpful and supportive.
5/5
TrustpilotJessica Kemp at the Lowestoft branch…
Jessica Kemp at the Lowestoft branch was outstanding at helping us with our property sale. Her communication was excellent and her help with keeping the process going with the solicitors was invaluable. Minors and Brady staff were friendly, helpful and courteous.
5/5
TrustpilotSonya is always a pleasure to deal with…
Sonya is always a pleasure to deal with, really nice and very helpful. And always there to help with any queries I might have.
5/5
TrustpilotRosie Turley was great throughout the…
Rosie Turley was great throughout the purchasing process. She was always more than happy to chase for us as the buyers to ensure that the above chain was kept moving and allowing for a smooth purchase. I would highly recommend Rosie and Minors Brady.
5/5
TrustpilotFriendly and helpful agent
James was very helpful showing us around the property and pointing important things out to us. It was nice to actually have someone show you around and talk to you as we have found a lot of agents just stand there and leave you to it these days.
5/5
TrustpilotSonya Ball is always most helpful in…
Sonya Ball is always most helpful in looking after our rental properties. Her communication is always spot and kindly keeps us updated. Always a pleasure to deal with.
5/5
TrustpilotConnie Staff was helpful and efficient
Connie Staff was helpful and efficient. She was also more pro-active than people from other estate agencies which I dealt with
5/5
TrustpilotGreat estate agents
Eleanor was fantastic for this viewing. She was very knowledgable about the property and showed us all the features the properties had to offer. We are keen to view the property again as we were very impressed with the estate agents service as they bent over backwards to accommodate our limited time for viewings.
4/5
TrustpilotLovely pleasant agent
Eleanor was really good, she shows up on time and tells you all about the properties, it's pros and features.Although we haven't found our home yet, Eleanor makes it really pleasant experience looking around multiple homes.
5/5
TrustpilotRecently changed letting agents.
Recently changed letting agents. Sonya has been great, dealing with all the changes. Great communication etc.Would highly recommend. 5 star service. Thank you Sonya
5/5
TrustpilotMinors and Brady
I have found Minors and Brady to be the best estate agents in the area. They provide clear timings and updates on house viewings and Adelaide is very professional and clear and provides regular updates. We were with Joe for a number of viewings and he was also very helpful.
5/5
TrustpilotSonya from minors and Brady is an…
Sonya from minors and Brady is an absolute star, we had a flood underneath our floor boards and Sonya got us the help we needed and also continued to check in on us after the work was complete to ensure we was happy. A stressful situation made a lot better because of Sonyas professionalism!
5/5
TrustpilotBeen really impressed with the service…
Been really impressed with the service I have received from the lettings team, in particular Sonya Balls. Extremely efficient responsive and professional service. Communication is excellent!
5/5
TrustpilotHouse Sale
Kirsten Stimpson was great, got our property live very quickly and hassle free.Would highly recommend Minors & Brady.
5/5
TrustpilotWorked with Caroline Larke from Minors…
Worked with Caroline Larke from Minors and Brady throughout a complex move. She was always on call and provided an exceptional level of service over and above what was expected 👍😊
5/5
TrustpilotClaire Wilson has been an absolute star…
Claire Wilson has been an absolute star ever week she would call with an update I would highly recommend them so on the ball can not praise them enough TOP CLASS Thankyou so much will miss your phone calls
5/5
TrustpilotSonya looks after the property we are…
Sonya looks after the property we are in and she is a pleasure to deal with. Communication is so important and she excels in this area making life so much easier. Thank you.
5/5
TrustpilotQuick Quality Service
Minors and Brady have been super quick and helpful during my house search and many queries. Adelaide in particular was on stand by for all my questions and queries and gave honest and constructive advice. They also sign posted me to my now mortgage advisor who has been brilliant!
5/5
TrustpilotBest experience
Beth was very helpful with getting all of the details together and kept us updated every step of the way , very fast response and extremely helpful in answering any questions we had , it’s been a pleasure , thank you
5/5
TrustpilotService is alway first rate
Sonya has dealt with our rental property in Norwich for a considerable time and has always been very helpful and professional. Nothing has been too much trouble for her.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,606 reviews rated 4.9 out of 5, followed by Norwich with 2,360.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
