Trusted Agent profile
★★★★★
4,719 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,719 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,000
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotEllie was great on my revisit to the…
Ellie was great on my revisit to the property I’m currently purchasing she took the time to answer my questions about the process! As a first time buyer it can be a little overwhelming but Ellie was great at putting my anxiety at ease. I’d also like to thank Alfie for showing me round on the initial viewing. Kyle & Daniel for helping me get the property sale agreed and George for working hard to get me booked in!
5/5
TrustpilotA very Big Thank you to Jessica Kemp…
A very Big Thank you to Jessica Kemp for taking me over the finishing line on my first ever property purchase. Making the whole procedure very smooth & easy for me .The whole team has been very efficient & a pleasure to deal with .
5/5
TrustpilotA fantastic after sales experience
Jessica Kemp has been nothing short of amazing in handling the progression of my house sale in Lowestoft. Jessica has consistently kept me in the loop and explained the process every step of the way. Her friendly approach has made the entire experience seamless!Thank you!
5/5
TrustpilotThank you to Sonya for the excellent…
Thank you to Sonya for the excellent service and resolving issues quickly.Would highly recommend minors & brady.
5/5
TrustpilotThank you Minors and Brady for the fab…
Thank you Minors and Brady for the fab jobs in helping us for our moved.Special Samuel for dealing with landlords &vetting agency.Very efficient. Will highly recommend. Jaimie
5/5
TrustpilotThank you Sonya!
The team always make everything easy, Sonya particularly is always so friendly and polite during inspections and anytime I need to talk to her to discuss anything to do with my rental property, I would highly recommend her!
5/5
TrustpilotI have found Minors and Brady excellent…
I have found Minors and Brady excellent agents from the initial marketing of my house ( beautiful photographs) through to the final stages of exchange and completion .As well as being very professional they were all friendly and helpful especially Rosie Turley who managed to get things done during the final very stressful exchange period when it seemed the solicitors were not communicating: Rosie would e mail me regularly to update me and finally ,I felt through her persistence , we finally exchanged and completion is Tuesday 21 May .Thank you .Chris Church
5/5
TrustpilotGreat Company to deal with
Great Company to deal with. Big thanks to Mia and Karol.
5/5
TrustpilotLexi had gone above and beyond
Lexi had gone above and beyond sorting out the endless problems my tenants have caused. Thanks Lexi!
5/5
TrustpilotCaroline Larke has been fabulous in…
Caroline Larke has been fabulous in instigating the exchange of contracts in both our sale and purchase, I honestly think without her help we would still be floundering somewhere in the abyss! We highly recommend her.
5/5
TrustpilotCaroline Larke at Minors and Brady
The team at Minors and Brady have been fantastic throughout our sale, especially Caroline Larke, who has been brilliant - Great communication, regular, helpful updates, endless chasing. Polite, efficient, friendly and professional - Thank you!
5/5
TrustpilotGood and awesome
Rating only, no written review.
5/5
TrustpilotLovely she attended well to me
Lovely she attended well to me ❤️❤️❤️❤️
5/5
TrustpilotHi I would like to put on record what a…
Hi I would like to put on record what a fantastic jobs this estate agent is doing! Special Samuel who even though I was sending emails after emails he always replied within minutes. Dealing with the vetting agency and landlord, he was always keeping me updated about what was going on. Even went a miles extras. Couldn’t be happier, I will definitely tell my entourage what a wonderful experience I had. Thumbs up.
5/5
TrustpilotExcellent company to deal with
Excellent company to deal with. Nothing was too much trouble and they were always there for you. Very professional and friendly and would highly recommend
5/5
TrustpilotHad a really great experience
Had a really great experience with Macey Wright & Charley in the Lowestoft office recently. They were so efficient and accommodating resulting in a seamless offer and acceptance with our sellers. A very pleasant experience. Thanks Ladies
5/5
TrustpilotHighly recommend
Macey at the lowestoft branch had looked after me very well. Good communication and punctual calls made me feel important.Choosing an estate agent is a big issue and Minors and Brady have given clear advice and secured a sale at a price I am happy with.
5/5
TrustpilotNigilla was very good at her job,she…
Nigilla was very good at her job,she kept us updated throughout our sale, it has been a strenuous year for us but they pulled it off. The only issues we had was we thought the sales team were abit pushy, we know sales targets must be met BUT they need to go about this another way quite stressful at times but once sold everything went much smoother.. thanks again.
5/5
TrustpilotReview after application
Everyone who I communicated with from the company was very helpful and kind.Beth Linton was very helpful in sorting my application and giving me the good news about my application.
5/5
TrustpilotProfessional and speedy responses
Was impressed throughout by the team in Dereham and especially Nagilla Santos who, just near the stressful exchange period came up with an excellent suggestion that she put to the buyer. This allowed the deal to proceed. Thanks Nagilla!
5/5
TrustpilotI had some post that came to my old…
I had some post that came to my old house, and Sonya sent it over to me. Great company, and Sonya is so professional. 100% recommend.
5/5
TrustpilotThank you Nivea for all your help with…
Thank you Nivea for all your help with writing the details for my house sale. Every time I phoned you were more than helpful and obliging which I really appreciated. Thank you very much. Jane Wright
5/5
TrustpilotThank you Rosie
Rosie was very helpful throughout one of our sales, always there if we needed a response to queries. We didn’t have the easiest of chains but Rosie kept on top of it all.
5/5
TrustpilotExcellent service
Rosie has been brilliant during the whole process of buying our house through Minors and Brady. She has undated us all the time nothing was too much trouble and it was down to Rosie it all happened in the end sorting out last minute problems we can’t thank her enough.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,612 reviews rated 4.9 out of 5, followed by Norwich with 2,366.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
