Trusted Agent profile
★★★★★
4,714 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,714 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
1,995
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery professional and friendly company
Very professional and friendly company, great communication from everyone which is much appreciated. Mia changed 2 small things for the brochure very quickly which enabled the property to ho live asap. Very impressed so far. Thank you.
5/5
GoogleTyler Eastall is very good agent . Very helpful . Thanks a lot for viewing the apartment.
5/5
GoogleHad a viewing yesterday with Tyler who led it. Very nice and mature man even though there was a mistake with the wrong key to start off but managed to stay in a good mindset and provided excellent service throughout
4/5
Googlereally unimpressed to find out landlords will request to have important information omitted from a listing, and these guys go along with it - irrespective of whether it causes confusion and wastes time. this is incredibly poor customer service. edit: will give credit where it's due, after leaving my review i received a call from the office who were very apologetic and understood my frustration. as much as i don't agree with omitting this information the way my complaint has been handled has definitely made me reconsider my initial review.
Hello there, We're really sorry to hear you've had a bad experience with us. Please do get in touch on the following number and request for Luke, our Head of Lettings to resolve this issue. 01603 783088 Thank you.
5/5
GoogleWhilst I was t able to close a purchase deal through Minors & Brady I must just pass comment on the agent who supported me. I found Sam (from Wroxham branch) professional and punctual. He was respectful to me and his role. He was smart in appearance and a very mature young man. believe he is a credit to Minors & Brady. I wish him every continued success Kev
1/5
GoogleThese people are the most pushiest people around. They wait for you to go on the market with another agent and then phone on a daily basis to try get your business when your in contract with someone else. The agents that show you around are to busy on Snapchat and not interested at all
5/5
TrustpilotProperty check…
I am renting my flat and recently had a visit / check of the house by Sonya Balls. It was a surprisingly pleasant experience. She was very flexible with the schedule, helpful and polite during her visit. She also organized the necessary repair work promptly.
5/5
TrustpilotGreat team
Everyone at Minors & Brady have been great and always happy to help. I’ve been in contact with Sonya for several years in particular and she has been fantastic! Sonya is always quick to help with any questions and is happy to go the extra mile!
5/5
TrustpilotClaire has been very helpful and kept…
Claire has been very helpful and kept us up to date every step of the way!
5/5
GoogleRating only, no written review.
5/5
GoogleThanks for helping me get the property on time.keep up the good work 👍🏻 …
5/5
GoogleJames was very professional and knowledgable when showing us a property. He was friendly , chatty , and had good communication skills.
5/5
GoogleLovely, kind and patient people. Professional and caring and made me feel completely at ease. Have answered any questions I had promptly, returned calls quickly. Would highly recommend
5/5
GoogleMy wife and I attended a second viewing of a property that interested us a few days earlier. The young man, James Hodgson, who met us was on time, well dressed and very personable. During our visit he showed great maturity and offered a few usefull ideas supporting us in how we could personalise the property should we proceed further. We have made an offer, which has been accepted, and are moving forward. We have looked at many properties in our quest to satisfy our very specific requirements, and would say James was the most impressive we have met. A credit to himself and his company, Minors & Brady.
5/5
TrustpilotHighly recommended- cant praise them enough
Thank you Minors and Brady for wonderful service during my recent flat purchase which I move into today. From Liam Upton who secured the property for me out of contract to James who showed me round and Cheryl the after sales advisor who made everything so smooth snd stress free. Also Charlie Harkness who was responsive and proactive throughout - you are all amazing. What a great team of people st the Unthank Road Branch. I highly recommend them and I am not easily pkeased normally!!Thank you 🙏
5/5
TrustpilotSonya Balls,a million thanks
Sonya Balls,a million thanks, thanks again for your swift identification of our personal requirements for the perfect property. Ruth and myself had been looking aimlessly through a sea of estate agents ,that was until we contacted Sonya and swiftly found THE perfect property that ticked all our boxes, and within our budget. A new benchmark has been set for others to follow.........thanks again x
5/5
TrustpilotMinors and Brady manage my rental…
Minors and Brady manage my rental property for me absolutely fantastic service. Sonya balls does a very good job of sorting out any issues that may arise like maintaining the property or finding new tenants all in all I'm very happy.
5/5
TrustpilotI recently been in contact with James and Henry
I’ve recently been in contact with Henry Metcalf and James Hodgson regarding a number of property viewings. I’m really impressed with the service provided. Both Henry and James were very professional and knowledgable about the property market in the local area, and would not hesitate to recommend anyone looking to purchase to get in touch.
5/5
TrustpilotBeth Linton was absolutely brilliant…
Beth Linton was absolutely brilliant with her explanations and in detail. Thanks for getting me my dream property. Keep up the good work Team!
5/5
TrustpilotEllie was great on my revisit to the…
Ellie was great on my revisit to the property I’m currently purchasing she took the time to answer my questions about the process! As a first time buyer it can be a little overwhelming but Ellie was great at putting my anxiety at ease. I’d also like to thank Alfie for showing me round on the initial viewing. Kyle & Daniel for helping me get the property sale agreed and George for working hard to get me booked in!
5/5
TrustpilotA very Big Thank you to Jessica Kemp…
A very Big Thank you to Jessica Kemp for taking me over the finishing line on my first ever property purchase. Making the whole procedure very smooth & easy for me .The whole team has been very efficient & a pleasure to deal with .
5/5
TrustpilotA fantastic after sales experience
Jessica Kemp has been nothing short of amazing in handling the progression of my house sale in Lowestoft. Jessica has consistently kept me in the loop and explained the process every step of the way. Her friendly approach has made the entire experience seamless!Thank you!
5/5
TrustpilotThank you to Sonya for the excellent…
Thank you to Sonya for the excellent service and resolving issues quickly.Would highly recommend minors & brady.
5/5
TrustpilotThank you Minors and Brady for the fab…
Thank you Minors and Brady for the fab jobs in helping us for our moved.Special Samuel for dealing with landlords &vetting agency.Very efficient. Will highly recommend. Jaimie
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,606 reviews rated 4.9 out of 5, followed by Norwich with 2,360.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
