Trusted Agent profile
★★★★★
4,721 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,721 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,002
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWe recently bought a house through Minors and Brady.
We recently bought a house through Minors and Brady. Rosie was great throughout the process as first time buyers, chasing and providing us with the latest updates on the sale. Would definitely recommend
5/5
TrustpilotRosie T - Unthank Road
I couldn't really ask much more from Minors and Brady throughout the buying process. Rosie in particular likely made the difference between the process being completed within my mortgage expiration date due to unfortunate obstacles throughout. She was both friendly and helpful throughout the entire process offering needed supported to both myself and the sellers without it feeling like a hassle. Much appreciated.
5/5
TrustpilotA very professionnal service
Rosie Turley has been a great support during our sale process. She has always shown herself friendly, responsive and professionnal, ensuring the communication to stay transparent at all times. Rosie was always prompt to reply to all our concerns and queries. Thank you again for making this long experience less stressful!
5/5
TrustpilotA huge thank you to Rosie Turley who…
A huge thank you to Rosie Turley who supported us throughout our purchase and was always willing to help and push to find out any updates. She reassured us that everything was moving in the right direction and was able to help with any questions we had. I would also like to thank the rest of the team for finding us our new home!
5/5
TrustpilotQuick review
Quick review. A big thank you to Sonya Balls. Really appreciate your help with looking after our property.
5/5
TrustpilotSale and purchase
Jessica Kemp supported us with our sale and purchase. Excellent communication, really helpful, easy to contact and helped the process be very straight forward.Thank you so much.
5/5
TrustpilotRosie Turley helped get the deal over…
Rosie Turley helped get the deal over the finish line.Overall the team is highly professional and head and shoulders above the rest . They set the standard for excellence.Thanks all. You earned every penny of your commission .
5/5
TrustpilotHighly recommend Joe!
Rang up to sort out a valuation as we are looking to sell and spoke to Joe Finnegan who arranged the appointment with ease and allowed me to choose a time best for me, was very informative and helpful with the questions I asked! Highly recommend as it was such a quick and easy experience and very genuine!
5/5
TrustpilotSam P at Wroxham Branch
Sam P. from the Wroxham branch was highly professional and helpful, dealing with my enquiry promptly. He ensured I had all the information I wanted about the property and answered all my questions.Thanks Sam for your help - I would definitely recommend Minors and Brady.
5/5
TrustpilotExcellent experience
Thank you James for being prompt, courteous and helpful with our two viewings. You made our viewings relaxed and easy. You were able to answer any questions we had with confidence and clarity. We would definitely use Minors and Brady again.Patrick and Carole
5/5
GoogleThe best estate agents in Norfolk!! Connie and Charlie were amazing, always keeping me up to date, doing everything they could not just to get me viewings but the best offer also. From initial meetings, photos, and getting the advert ready, to processing the Memorandum of Sale. Everything is handled carefully, and so well. They took so much stress out of what can be an extremely stressful experience. Extremely good value for money, cannot recommend Minors & Brady highly enough.
5/5
TrustpilotMelanie the agent was fantastic
Melanie the agent was fantasticWe emailed Sunday night in the hope we might get 1 viewing Monday, Melanie not only showed us the house but several others too, she was friendly, professional and had a good knowledge or the surrounding areas.Thanks and we look forward to you showing us around some more houses
4/5
TrustpilotMoving House
we received an excellent service from Jessica, she was approachable, polite and was a great link between us and the sellers of the property we purchased.
5/5
TrustpilotI am in process of buying a property…
I am in process of buying a property and there have been varies delays and issues with the chain which is noones fault. But Rosie has been particularly good at communicating and looking for solutions and being generally very helpful!
5/5
TrustpilotRosie was absolutely excellent from…
Rosie was absolutely excellent from start to finish on what was a long sale. Very responsive and always keeping us updated. Thank you so much Rosie!
5/5
TrustpilotIt's been a rollercoaster journey but Thank you Abi & Claire!
It's been a difficult journey selling our property with the prevailing market seeing house prices fall over last 12 months. We initially marketed our property with Minors & Brady (M&B) after moving from another agent who we felt let us down and ultimately valued our house too high.Whilst it was a difficult pill to swallow taking M&B advice in dropping our asking price, it did ultimately lead to several viewings and 2 offers which were above the 'guide price' and between ourselves and Abi we negotiated upwards.In reality, we did most of the negotiating on the sale price ourselves directly with our buyers but credit must be given to Abi, as she had to make several difficult phonecalls to interested parties during the offer stage.Several things didn't transpire correctly with the service initially offered by our valuer with M&B, with a few promises not delivered in terms of brochures and video walkthroughs but our initial dissatisfaction was dealt with quickly and appropriately with a satisfactory outcome for both M&B and ourselves. So whilst we might have been unhappy with certain aspects, I will highlight that they dealt with our complaint both quickly and efficiently and accepted accountability for some errors. No excuses.But enough said, as the real reason for giving a 5* rating is the fantastic after sales service we received from Claire Wilson. She was our dedicated after sales specialist and I can't compliment her enough on the hard work I know she has had to put in! Our chain was quite long and we were in the middle, so trying to get updates from sellers/buyers agents and solicitors had been a mammoth task in our specific situation. Every week Claire has called as she promised just to touch base or with updates. When we've asked her to check on certain aspects, she has been able to go away and at the very least get back in touch immediately with us, even if it's just to say that she hasn't got hold of anyone, so she'll try the following day and without fail she has done that every time! I think without Claire our home selling experience would have been enough to send me bald!Overall our service with M&B may have suffered a false start at the beginning, but we managed to reset our relationship between agent and seller to ultimately get 2 offers on our property within 6 weeks of going on the market, we accepted an offer not far off what we were hoping to achieve. We've now exchanged contracts and nearly reached final completion in a few days time. I still look at Rightmove and so many houses are still on the market when we first listed in December 2023. Whilst it's taken almost 5 months from offer to completion (it's a complicated chain), we have got there and in our price bracket I know houses are not selling quickly, so we are lucky to have found a buyer that fell in love with our house. More importantly, they are from out of area, so M&B managed to get viewings even for people that needed to travel 3 hours.A lot of people have been involved from M&B from initial valuation to completion, but it's important for us to personally commend Abi Mortimer (Branch Manager) who was really great when liaising with our buyers at the offer stage and offering us important guidance as her clients and also Claire Wilson (Senior Aftersales Progressor) for her dogged determination and due diligence to help get our sale over the line. Thank you both!
5/5
TrustpilotSophie Wright - very knowledgeable
I’ve viewed two properties with Sophie now. She really is the face of Minors and Brady as she clearly represents this stand out company. This is the way all estate agents should be and Sophie is a real asset for them. Unlike other estate agents Sophie had clearly gained a lot of information about the properties and was ready for any question I had. Not only that, she was upfront about things and I’ve found Minors and Brady to be transparent too. Something no other estate agent seems to be.
5/5
TrustpilotHighly Recommend
Thank you very much to Mia, James, and Sarah in Caister for their hard work in selling two properties for me. Both properties were sold in a very good time frame, and I’m happy with the prices achieved. Throughout the process, I felt they worked in my best interest and valued me as a customer.
5/5
TrustpilotOutstanding service throughout.
Throughout the sale of my property Minor’s and Brady have been outstanding, especially the support and regular updates from Claire Wilson in the after sales team. I have never had to chase for an update whilst in Claire’s capable hands, even after a few hiccups along the way I felt at ease knowing Claire was there to help. I’m very grateful to the whole team for their support.
5/5
TrustpilotThank you Jessica kemp for all your…
Thank you Jessica kemp for all your hard work supporting us through our house sale making it smooth and easy and for always keeping us informed and up to date
4/5
TrustpilotElle
Elle, was friendly, polite, and helped with useful information & some advice. Thank you for your support Kind regards Sarah and Russ
5/5
TrustpilotEasy to deal with and professional
Easy to deal with and the whole buying process has gone smoothly. Caroline Larke managed the process and was pro-active and kept us informed at all times. She was a great liaison between all the parties.
5/5
TrustpilotCassandra
With the help of Cassandra our house sale went through swiftly, being of the older generation we would have struggled without her help and support.
5/5
TrustpilotElle in Dereham is a star
We’ve had our share of estate agents who are there to open the door only. Elle is always knowledgeable about the house, knows how to “sell” the house, the area and it’s always a pleasure to have viewings with her. She’s the standard I would expect from any estate agent.
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The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,612 reviews rated 4.9 out of 5, followed by Norwich with 2,366.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
