Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
Googleange was brilliant in the sale for my father in laws property and even though it took a while she kept me in the loop evert few weeks telling me what was going on,cant fault ange so thankyou again for handling the selling of the bungalow
Graham · 22 January 2025 · Minors and Brady Lowestoft
Agent replied · 23 January 2025
Thank you for your kind words Graham! We're delighted to hear that Ange was able to keep you updated throughout the process and provide great service. We appreciate your feedback and are glad we could assist with the sale of your father-in-law's property. If you need anything else in the future, don't hesitate to reach out!
★★★★★ 5/5
GoogleMacey and Jess have been amazing whilst me and my partner buy our first homes.
They have helped to explain each step and what the whole process is. We have had some solicitor issues but Macey and Jess have been on it and a great help!
Thank you Macey and Jess!
Brooklyn · 22 January 2025 · Minors and Brady Lowestoft
Agent replied · 23 January 2025
Thank you for your kind words, Brooklyn. We're thrilled to hear that Macey and Jess were able to support you throughout the process, especially during the challenges. Wishing you and your partner all the best in your new home!
★★★★★ 5/5
GoogleAnge helped with the sale of my property and was excellent from beginning to end. It was during a merge of Ange & Co with Minors & Brady but it all seemed very seamless. I liked Ange's enthusiasm, determination, honesty, down-to-earth approach and felt that she was truly wanting to help. She was also very good at communicating and providing updates. Overall, would use again and would recommend!
Patrick · 22 January 2025 · Minors and Brady Lowestoft
Agent replied · 23 January 2025
Thank you Patrick for your review. We're thrilled to hear that Ange was able to provide such a positive experience throughout the sale. We appreciate your feedback and are glad everything went smoothly during the transition. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleRosie has been amazing going above and beyond to answer any questions we had. Unfortunately our purchase didn't complete however I hope we find our perfect home through minors and Brady so we can work together again! Chris in the Wroxham branch was also incredible helping us with organising viewings/offers. Thanks everyone :)
Hannah · 2 January 2025 · Minors and Brady Norwich
★★★★★ 5/5
TrustpilotExemplary
Nagilla Santos, my Post Sale Progressor, was exemplary. I really don't know what I would have done without her. Communication is key within the buying and selling process and Nagilla made sure that all parties involved were kept up to date with the latest information for which I cannot thank her enough.
Susan · 26 December 2024 · Minors and Brady Wroxham
★★★★★ 5/5
TrustpilotGreat customer service
The purchase of our home was not straight forward and was VERY lengthy but that was no fault of minors and Brady, Aysegul Capti was incredible! She kept me up to date as much as possible and went above and beyond! I wouldn’t hesitate to recommend this estate agents to friends and family.
Jade · 25 December 2024 · Minors and Brady Wroxham
★★★★★ 5/5
GoogleAnge recently supported me to sell my property, even after their merger with Minors and Brady. The entire team was incredibly professional and kept me informed every step of the way. Their excellent communication significantly reduced the stress associated with selling a home. I highly recommend their services. Thank you !
Shelli · 23 December 2024 · Minors and Brady Lowestoft
★★★★★ 5/5
TrustpilotAlways kept up to date with the latest progress with our solicitors and always wanted to help
Such a pleasure to have Claire help with our purchase and working with our chosen solicitors. Always kept up to date with the latest progress with our solicitors and always wanted to help, highly recommend! Thankyou for your work Claire.
Chris · 23 December 2024 · Minors and Brady Lowestoft
★★★★★ 2/5
GoogleOur Story:
Looking to down size, offering the agent two house sales and some rental business with our Cottage / New project in Norwich.
The Lodge sale was our starting Contract.
Being unambiguous our object is maximum profit, conducted by our agent in both a professional and diligent manner.
M&B unknown to us prior to this we have seen mostly positive reviews "always dubious on how genuine trust pilot are" They tried and fail to sell a local bank thought although quite far out its worth meeting.
The Good:
Met Curtis a couple of times, Matthew was patient to cover our questions. Curtis had good vision on detail in the first meeting, The two stand out lines were "we can sell this all day" & "unlike others we follow up on the whole process its the small details"
Being proactive we shared links to our airbnb gallery, solicitor details and all the house data so my task list was complete
The Bad:
Time, money, effort are precious. I do business with integrity & accuracy. Appreciate selling houses can be very stressful, I simply wanted an agent to back up actions with words. Sadly in this instance they had three strikes.
Strike One:
We booked Curtis to visit to sign up the contract with a couple of questions. He left a voicemail, we had no reply and registered alarm bell is this how our agent will conduct affairs. Despite a poor quality voicemail from Curtis we sent another email and had nothing. Both parties in M&B reported our latest email had been blocked in error.
I did probe about the bad reviews having no response, reviews have two sides & sometimes things just go wrong. Felt in such a public domain its more interesting how a brand responds to bad reviews. Many of the Good Reviews have only one review and foreign names I wanted to know they were genuine.
Strike Two:
Curtis was greeted with a coffee and a friendly chat about the upcoming holidays. With my career and own extensive experience in sales each client needs are unique.
Welcome confidence and congratulate corporate success but its unwelcome to talk poorly on competitors or boast on attention to small details and yet fail to action questions from your client.
We asked one question upon signing the contract - on the fee level to rent our main cottage while we take a break to do some travels in the spring. Nothing was written down it was fine another Director would respond to this. Perhaps a slack Friday but nothing and a detailed email sent 3 days later to share our concerns on client management.
Strike Three
Matthew promised alignment to actions in our email with "expedited action" after 4 working days we had no reply to the fee level. This after various nudges was the final straw.
To be fair on both sides a reply was received 5 days later to say they were very busy and unable to reply by the Letting Manager was occupied with other other tasks. The answer was given on the rental sum "well below the market"
Wrong question / answer - perhaps just too busy to manage new customers.
Conclusion
Contract signed on Friday with reservations..
Contract terminated the following week as above!
I applaud M&B on the area success and it was a true pleasure to meet both Curtis & Matthew. In summary this is not a way to conduct business, disappointment as initially very promising to exasperation in a few days.
We shall move forward with another agent.
Phillip · 20 December 2024 · Minors and Brady Norwich
★★★★★ 5/5
GoogleRosie T was a real star throughout the after sales process and her reassuring professionalism helped us wonderfully, especially when things became rather sticky. A huge thanks to her and her colleagues at MB for a successful outcome.
Stephen · 20 December 2024 · Minors and Brady Norwich
★★★★★ 5/5
TrustpilotOutstanding buyer experience
Exchanged contracts today & we complete in the New Year! That's 14 weeks from making my initial offer which is pretty impressive these days. I had no idea that the sale would be assigned a Sales Progressor" by the estate agent. Megan C made contact as soon as the offer was accepted and she was there to liaise with me and the seller plus both solicitors to push the process through on a reasonable timescale as well as answering all those questions a solicitor makes you feel stupid (and sometimes charges) you for asking. Having bought properties in the past, I can't praise and thank Megan enough for her good humour and support. She certainly took a lot of the stress out of the process for me and was a total star from start to finish. I should also mention her 5-star inclusion and diversity awareness - I requested all contact to be via email to accommodate neurodivergence and this was facilitated without issue or hiccup.I hope management pass on and discuss positive reviews because if they want an example of how to effectively and efficiently engage with clients - Megan C is the staff member to see.
Jo · 19 December 2024 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotGreat communication
Minors and Brady Caister were incredibly helpful and knowledgeable throughout the entire process. But a really big thank you to Aysegul Capti in after sales, excellent job, always there to answer questions, bringing everything together, handled everything efficiently and kept me informed every step of the way, thank you.
Dale · 19 December 2024 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
GoogleSo far, so good!
All our thanks to Connie, she really is a superstar - kind, supportive, attentive! We've not had to worry about a thing! I am blessed to use M&B and to be in the company of lovely people on the phone! x
Collie · 19 December 2024 · Minors and Brady Norwich
★★★★★ 5/5
GoogleRosie Turley is an amassing agent. I feel really lucky to have had her with me on my buying journey. She was always communicative, reassuring and proactive. I felt really looked after and without her communicating between solicitors i'm certain it would have taken much longer to complete. Thank you so much Rosie.
Compass · 19 December 2024 · Minors and Brady Norwich
★★★★★ 5/5
GoogleRosie, our Super, super woman who gets the job done. We are so grateful that you were assigned to our case. Thank you for all your help in getting us the property we wanted, and for your expertise & professionalism. We appreciate you, and wish you the best in all you do. God Bless, you and your team for the great work that you all do!
Josephine · 19 December 2024 · Minors and Brady Norwich
★★★★★ 5/5
TrustpilotI am currently in the early stages of…
I am currently in the early stages of selling and buying a property with Minors & Brady and I must say they have been great.I was looking for a fast sale as I had a property in mind which Minors & Brady was selling, they achieved an offer on my property and negotiated a good price on the house I was after in 5 days, which is amazing, I can’t thank them enough and will definitely be recommending this fabulous team.
Jason · 19 December 2024 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotSuper Estate Agents
Great dealing with a well established business. I can't fault Minors and Brady from start to finish.Particularly happy with the aftersales care from Aysegul who has been very helpful in keeping me up to date with developments, thank you.
PAUL · 18 December 2024 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotI would just like to say a very big…
I would just like to say a very big thank you to jess for all her help time patience and cooperation thank you happy Christmas all the best for new year Frances
Frances · 18 December 2024 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotExcellent service
We recently bought our first house through Minors and Brady and from start to finish they offered a brilliant service. Claire Wilson in the after sale team was on it from the start and gave us regular updates on the progress of our sale, she was always a pleasure to chat to. Many thanks to the whole team!
Emily · 18 December 2024 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotFaultless
So completion day has arrived and my experience with Minors and Brady has been amazing! Claire Wilson has done an incredible job making this whole process a lot less stressful than I thought it would be, the communication was brilliant, attention to detail was fantastic and she has shown to be incredibly experienced. We managed to complete before Christmas which I am grateful for and when the time comes I will be contacting Minors and Brady again and asking specifically for Claire to handle our next purchase. Thank you so much Minors and Brady, will see you again soon, Happy Christmas!
Joe · 18 December 2024 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
GoogleRating only, no written review.
Sophie · 18 December 2024 · Minors and Brady Norwich
★★★★★ 5/5
GoogleAs a first time client of Minors & Brady and have found them most helpful particularly Connie who has been very supportive and efficient.
Geraldine · 18 December 2024 · Minors and Brady Norwich
★★★★★ 5/5
GoogleThank you to Rosie Turley and the team for helping with our sale. Rosie kept us informed throughout the sales process and did everything we asked of her and her colleagues.
Philip · 18 December 2024 · Minors and Brady Norwich
★★★★★ 5/5
GoogleVery happy with the entire process from start to finish. Rosie was incredibly helpful and comforting throughout this and I can not fault her passion and enthusiasm. Would highly recommend
Ryan · 18 December 2024 · Minors and Brady Norwich
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
