5/5
TrustpilotCan’t thank Claire Wilson enough
Can’t thank Claire Wilson enough! She has got as through such a stressful journey with such ease on her part, nothing was too much trouble.
Trusted Agent profile
Minors and Brady estate agents in Lowestoft, Norwich, Wroxham and 2 more
★★★★★
4,732 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,732 reviews on four platforms, rated 4.9 out of 5 overall.
2,295
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,008
Reviews on Trustpilot
Business-wide
Our offices
Minors and Brady's five offices, most reviewed first. Each has its own page.
- Minors and Brady Lowestoft142 London Road North, Lowestoft, NR32 1HB, NR32 1HB2,616 reviews · 306 on Google (4.9)148 in the last 90 days
- Minors and Brady Norwich107 Unthank Road, NR2 2PE2,375 reviews · 588 on Google (4.9)172 in the last 90 days
- Minors and Brady WroxhamChurch Road, NR12 8UG2,288 reviews · 547 on Google (4.9)134 in the last 90 days
- Minors and Brady Caister-On-Sea48 High Street, NR30 5EH2,273 reviews · 493 on Google (4.8)131 in the last 90 days
- Minors and Brady Dereham9a Market Place, NR19 2AW2,135 reviews · 361 on Google (4.8)138 in the last 90 days
Latest reviews from every Minors and Brady office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotCassandra has been a massive help from…
Cassandra has been a massive help from start to finish. Constant updates to keep us informed of where we were throughout the whole process. Very professional but also very personable and she really helped us through the experience, which can be extremely stressful.
5/5
GoogleSo far so very good. I am currently selling a properly with Minor and Brady. They have very modern practices, excellent customer service and keep you updated every step of the way. The Photographer is excellent and so far I can say the same thing about the rest of the team, so a shout out to Matthew, Connie and Mia, very professional, supportive and very helpful to me who is mildly absent minded. If any thing changes I'll update this post, but i'd be surprised if I could find much negative about them that's not nit-picking . I would certainly recommend them. Keep up the good work guys. Thanks again Oli
5/5
TrustpilotAmazing as always
Amazing as always, after a bad experience with another agent I went to minors and Brady, used them twice now and the service has been amazing. Big shout out to Jessica for her weekly updates and being on the ball all the way through
5/5
GoogleIt was an excellent experience with M&B team work and especially Mr.Sammuel helped us through out the procedure and appreciate his dedication.
Agent replied · 12 April 2025
Thank you for your kind words, Anu! We're happy to hear about your excellent experience with the M&B team, and we're pleased that Sam could assist you throughout the process.
5/5
GoogleHave now settled into my new home which I bought with the help of Minors and Brady , I had great communication with Ange and I felt she was a major part in my smooth buying of my new property x I looked forward to her friendly updates and her genuine interest in how my sale was going x would highly recommended Minors and Brady and especially their brilliant Ange x
Agent replied · 22 April 2025
Thank you so much for your kind words, Vanessa! We're thrilled to hear you had a smooth experience with the help of Ange. We'll be sure to pass on your lovely feedback to her. Wishing you all the best in your new home, and we appreciate your recommendation!
5/5
GoogleMel showed me around the property. Provided excellent service, friendly and knowledgeable.
5/5
Googleange was brilliant in the sale for my father in laws property and even though it took a while she kept me in the loop evert few weeks telling me what was going on,cant fault ange so thankyou again for handling the selling of the bungalow
Agent replied · 23 January 2025
Thank you for your kind words Graham! We're delighted to hear that Ange was able to keep you updated throughout the process and provide great service. We appreciate your feedback and are glad we could assist with the sale of your father-in-law's property. If you need anything else in the future, don't hesitate to reach out!
5/5
GoogleMacey and Jess have been amazing whilst me and my partner buy our first homes. They have helped to explain each step and what the whole process is. We have had some solicitor issues but Macey and Jess have been on it and a great help! Thank you Macey and Jess!
Agent replied · 23 January 2025
Thank you for your kind words, Brooklyn. We're thrilled to hear that Macey and Jess were able to support you throughout the process, especially during the challenges. Wishing you and your partner all the best in your new home!
5/5
GoogleAnge helped with the sale of my property and was excellent from beginning to end. It was during a merge of Ange & Co with Minors & Brady but it all seemed very seamless. I liked Ange's enthusiasm, determination, honesty, down-to-earth approach and felt that she was truly wanting to help. She was also very good at communicating and providing updates. Overall, would use again and would recommend!
Agent replied · 23 January 2025
Thank you Patrick for your review. We're thrilled to hear that Ange was able to provide such a positive experience throughout the sale. We appreciate your feedback and are glad everything went smoothly during the transition. We look forward to assisting you again in the future!
5/5
GoogleRosie has been amazing going above and beyond to answer any questions we had. Unfortunately our purchase didn't complete however I hope we find our perfect home through minors and Brady so we can work together again! Chris in the Wroxham branch was also incredible helping us with organising viewings/offers. Thanks everyone :)
5/5
TrustpilotExemplary
Nagilla Santos, my Post Sale Progressor, was exemplary. I really don't know what I would have done without her. Communication is key within the buying and selling process and Nagilla made sure that all parties involved were kept up to date with the latest information for which I cannot thank her enough.
5/5
TrustpilotGreat customer service
The purchase of our home was not straight forward and was VERY lengthy but that was no fault of minors and Brady, Aysegul Capti was incredible! She kept me up to date as much as possible and went above and beyond! I wouldn’t hesitate to recommend this estate agents to friends and family.
5/5
GoogleAnge recently supported me to sell my property, even after their merger with Minors and Brady. The entire team was incredibly professional and kept me informed every step of the way. Their excellent communication significantly reduced the stress associated with selling a home. I highly recommend their services. Thank you !
5/5
TrustpilotAlways kept up to date with the latest progress with our solicitors and always wanted to help
Such a pleasure to have Claire help with our purchase and working with our chosen solicitors. Always kept up to date with the latest progress with our solicitors and always wanted to help, highly recommend! Thankyou for your work Claire.
2/5
GoogleOur Story: Looking to down size, offering the agent two house sales and some rental business with our Cottage / New project in Norwich. The Lodge sale was our starting Contract. Being unambiguous our object is maximum profit, conducted by our agent in both a professional and diligent manner. M&B unknown to us prior to this we have seen mostly positive reviews "always dubious on how genuine trust pilot are" They tried and fail to sell a local bank thought although quite far out its worth meeting. The Good: Met Curtis a couple of times, Matthew was patient to cover our questions. Curtis had good vision on detail in the first meeting, The two stand out lines were "we can sell this all day" & "unlike others we follow up on the whole process its the small details" Being proactive we shared links to our airbnb gallery, solicitor details and all the house data so my task list was complete The Bad: Time, money, effort are precious. I do business with integrity & accuracy. Appreciate selling houses can be very stressful, I simply wanted an agent to back up actions with words. Sadly in this instance they had three strikes. Strike One: We booked Curtis to visit to sign up the contract with a couple of questions. He left a voicemail, we had no reply and registered alarm bell is this how our agent will conduct affairs. Despite a poor quality voicemail from Curtis we sent another email and had nothing. Both parties in M&B reported our latest email had been blocked in error. I did probe about the bad reviews having no response, reviews have two sides & sometimes things just go wrong. Felt in such a public domain its more interesting how a brand responds to bad reviews. Many of the Good Reviews have only one review and foreign names I wanted to know they were genuine. Strike Two: Curtis was greeted with a coffee and a friendly chat about the upcoming holidays. With my career and own extensive experience in sales each client needs are unique. Welcome confidence and congratulate corporate success but its unwelcome to talk poorly on competitors or boast on attention to small details and yet fail to action questions from your client. We asked one question upon signing the contract - on the fee level to rent our main cottage while we take a break to do some travels in the spring. Nothing was written down it was fine another Director would respond to this. Perhaps a slack Friday but nothing and a detailed email sent 3 days later to share our concerns on client management. Strike Three Matthew promised alignment to actions in our email with "expedited action" after 4 working days we had no reply to the fee level. This after various nudges was the final straw. To be fair on both sides a reply was received 5 days later to say they were very busy and unable to reply by the Letting Manager was occupied with other other tasks. The answer was given on the rental sum "well below the market" Wrong question / answer - perhaps just too busy to manage new customers. Conclusion Contract signed on Friday with reservations.. Contract terminated the following week as above! I applaud M&B on the area success and it was a true pleasure to meet both Curtis & Matthew. In summary this is not a way to conduct business, disappointment as initially very promising to exasperation in a few days. We shall move forward with another agent.
5/5
GoogleRosie T was a real star throughout the after sales process and her reassuring professionalism helped us wonderfully, especially when things became rather sticky. A huge thanks to her and her colleagues at MB for a successful outcome.
5/5
TrustpilotOutstanding buyer experience
Exchanged contracts today & we complete in the New Year! That's 14 weeks from making my initial offer which is pretty impressive these days. I had no idea that the sale would be assigned a Sales Progressor" by the estate agent. Megan C made contact as soon as the offer was accepted and she was there to liaise with me and the seller plus both solicitors to push the process through on a reasonable timescale as well as answering all those questions a solicitor makes you feel stupid (and sometimes charges) you for asking. Having bought properties in the past, I can't praise and thank Megan enough for her good humour and support. She certainly took a lot of the stress out of the process for me and was a total star from start to finish. I should also mention her 5-star inclusion and diversity awareness - I requested all contact to be via email to accommodate neurodivergence and this was facilitated without issue or hiccup.I hope management pass on and discuss positive reviews because if they want an example of how to effectively and efficiently engage with clients - Megan C is the staff member to see.
5/5
TrustpilotGreat communication
Minors and Brady Caister were incredibly helpful and knowledgeable throughout the entire process. But a really big thank you to Aysegul Capti in after sales, excellent job, always there to answer questions, bringing everything together, handled everything efficiently and kept me informed every step of the way, thank you.
5/5
GoogleSo far, so good! All our thanks to Connie, she really is a superstar - kind, supportive, attentive! We've not had to worry about a thing! I am blessed to use M&B and to be in the company of lovely people on the phone! x
5/5
GoogleRosie Turley is an amassing agent. I feel really lucky to have had her with me on my buying journey. She was always communicative, reassuring and proactive. I felt really looked after and without her communicating between solicitors i'm certain it would have taken much longer to complete. Thank you so much Rosie.
5/5
GoogleRosie, our Super, super woman who gets the job done. We are so grateful that you were assigned to our case. Thank you for all your help in getting us the property we wanted, and for your expertise & professionalism. We appreciate you, and wish you the best in all you do. God Bless, you and your team for the great work that you all do!
5/5
TrustpilotI am currently in the early stages of…
I am currently in the early stages of selling and buying a property with Minors & Brady and I must say they have been great.I was looking for a fast sale as I had a property in mind which Minors & Brady was selling, they achieved an offer on my property and negotiated a good price on the house I was after in 5 days, which is amazing, I can’t thank them enough and will definitely be recommending this fabulous team.
5/5
TrustpilotSuper Estate Agents
Great dealing with a well established business. I can't fault Minors and Brady from start to finish.Particularly happy with the aftersales care from Aysegul who has been very helpful in keeping me up to date with developments, thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: East of England Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Minors and Brady is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- East of England
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
Source: The British Property Awards winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Minors and Brady
Which Minors and Brady office has the most reviews?
Lowestoft has the most, with 2,616 reviews rated 4.9 out of 5, followed by Norwich with 2,375.
Where are the Minors and Brady offices?
The five Minors and Brady offices, by town:
- Caister-On-Sea: 48 High Street, Caister-On-Sea, NR30 5EH
- Dereham: 9a Market Place, Dereham, NR19 2AW
- Lowestoft: 142 London Road North, Lowestoft, NR32 1HB, NR32 1HB
- Norwich: 107 Unthank Road, Norwich, NR2 2PE
- Wroxham: Church Road, Wroxham, NR12 8UG
Has Minors and Brady won any awards?
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
