Trusted Agent profile
★★★★★
4,714 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,714 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
1,995
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotJessica Kemp kept us updated every…
Jessica Kemp kept us updated every Sunday afternoon and has been very helpful through out the whole process.
Thank you, Richard. We’re pleased Jessica’s regular updates and the team’s communication throughout the viewings and sale helped keep everything clear and on track! We appreciate your feedback.
5/5
GoogleHad the Caister branch help sell my house, what a fantastic team! Will always recommend Minors and Brady. Thanks again.
Thank you, Andy. We’re pleased the Caister team provided a positive experience and helped achieve your sale. We appreciate your recommendation!
5/5
GoogleCurrently purchasing our first home with minors and brady and the service has been incredible all the way from the viewings and up to the point of having our offer accepted and still able to answer any questions we have as quickly and precise as possible big thanks to Sarah Clifton for all the support.
Thank you, Jimmy. We’re pleased your first home purchase has been a positive experience so far and that Sarah has been able to support you and answer your questions along the way!
5/5
GoogleSarah clifton, has been amazing help with me and my partner buying are first home , being first time buyers we where unsure on things but she was alway happy to help with any questions we had
Thank you, Tyler. We’re pleased Sarah was able to support you and your partner through your first home purchase and help answer any questions along the way!
5/5
GoogleMe and my partner have just brought our first home and Sarah Clifton has been really helpful. Always happy to answer questions and queries, and quick to keep us up to date with the process
Thank you, Tia. We’re pleased Sarah was able to support you both through your first home purchase and keep you updated throughout the process!
5/5
GoogleSarah (Clifton) has been amazing so far regarding our purchase and very informative and prompt with keeping me up to date. Would definitely recommend
Thank you, Nicola. We’re pleased Sarah has been informative and kept you well updated throughout your purchase so far. We appreciate your recommendation!
5/5
TrustpilotMinors and Brady have been very helpful…
Minors and Brady have been very helpful in the sale of my home. Julia was contact once a sale agreed, she has been so helpful and an absolute pleasure to speak to, which has made the process feel calm and well supported.
Thank you, Lucy. We’re pleased Julia’s support and communication helped make the process feel calm and straightforward following your sale being agreed. We appreciate your feedback!
5/5
TrustpilotFantastic after sales service
Julia worked tirelessly as our after sales contact, keeping in touch and chasing up enquiries promptly. Her friendly nature, patience and enthusiasm made a stressful situation much easier for us. So glad she was on our side, she’s a great ambassador for Minors and Brady, keep up the good work Julia.
Thank you, Cheryl. We’re pleased Julia’s communication and proactive approach helped make a stressful process easier, and that you felt well supported throughout. We appreciate your feedback!
5/5
TrustpilotFantastic experience
We had a great experience working with Claire throughout our purchase. She was professional, responsive, and kept us informed at every stage of the process. Claire was always happy to answer any questions and made the whole experience much smoother and less stressful. We really appreciated her support and would happily recommend her to anyone buying or selling a property.
Thank you, Melissa. We’re pleased Claire’s communication and support helped make your purchase smoother and less stressful. We appreciate your recommendation!
5/5
TrustpilotClaire Wilson has been brilliant as my…
Claire Wilson has been brilliant as my sales progressor through a pretty eventful process taking 8 months in total. Communication has been consistently excellent and she has gone above and beyond to support me, especially being a solo seller/buyer.
Thank you, Jose! We’re pleased Claire’s consistent communication and support helped guide you through a longer and more complex process. It’s good to hear you felt well supported throughout!
5/5
Trustpilot5 stars
Anya made the entire process smooth and stress-free from start to finish. She kept me updated every week on progress and was always easy to contact, answering all of my questions promptly. I would definitely recommend her services!
Thank you, Kelly-Anne. We’re pleased Anya’s regular updates and clear communication helped make the process smooth and straightforward. We appreciate your recommendation!
5/5
TrustpilotReview of selling
Julia was consistently professional but friendly throughout the process of selling my property.
Thank you, Diana. We’re pleased Julia’s professional and friendly approach, along with regular updates, helped support you throughout your sale. We appreciate your feedback!
5/5
TrustpilotTom is a credit to the company and we…
Tom is a credit to the company and we really enjoyed meeting him. He is professional and had a great knowledge of the property.
Thank you, Jody. We’re pleased Tom’s knowledge and professional approach made such a positive impression during your viewing. We appreciate your feedback.
1/5
GoogleI viewed a property with them. I was interested in buying, but needed some specific information before making an offer. They did not have it at hand, and would email it over to me. They didn’t. I chased them 4 times over the next two weeks, through email and phone calls, and they just told me they will send it, but never did, without that information I was not willing to make an offer so moved on. During that time the seller reduced the price. If you are selling - avoid them, from my experience they do not do the simplest of tasks to help you get a sale for the best price.
Thank you for bringing this to our attention, Daniel. We’re sorry to hear about your experience, as this is not the standard of service we aim to provide. If you would be happy to contact us directly, we would like to look into this further and understand who conducted the viewing and who you dealt with in the office so we can review what happened.
5/5
GoogleI could not be happier with the service I had been provided by Minors and Brady. Sam Burton from Lettings met with me on a Friday to value and have photos taken of my property. A previous agent struggled with finding tenants. By the Monday Sam had successfully arranged multiple viewings and secured a tenant by the evening of Monday. Within 3 days Sam achieved what another agent failed to do in weeks. Professional, helpful and reassuring experience. I couldn’t be happier and would 100% recommend Sam and Minors and Brady.
Thank you, Jenny. We’re pleased Sam was able to act quickly and secure a tenant for you in such a short time. It’s great to hear the process felt professional and reassuring, and we appreciate your recommendation!
5/5
GoogleWe recently sold our house in Blofield with Minors & Brady and we were very impressed from start to finish. Communication was excellent from the moment of first contact. The agents were polite, professional and reliable. We were very happy with the professional photos that they took, they were noticeably better than other listings. The photographer was thorough and wanted to showcase the property as best he could. Our house sold in approximately 3 weeks and the after sales team were incredibly helpful with chasing up the solicitors and giving updates. I would recommend and would choose to use them again.
Thank you for your review! We’re pleased you were happy with the service from start to finish, from the photography and marketing through to the aftersales support. It’s great to hear your property sold quickly and that communication remained clear throughout. We appreciate your recommendation!
1/5
GoogleTotally incompetent. Had a letter saying my property was worth more than it was in the market for. Asked them for a valuation The valuer arrived and proceeded to treat us as idiots, down valued the house, and refused to budge on commission. My wife and I have worked in the housing and mortgage market more than 40 years,so we know more than he does. After he left it took over an hour to rid the house of his aftershave aroma. Steer clear of them. The left hand does not know what the right hand is doing. I would have left a zero stars if I could..
Thank you for your feedback. We’re sorry to read that your experience was disappointing. A valuation should always be carried out professionally and respectfully, and we regret if that was not how it felt on this occasion. Market appraisals are based on current evidence and local conditions at the time, but they should always be explained clearly and courteously. If you'd like to discuss this further with us, please feel free to get in touch.
5/5
GoogleJust wanted to leave a review as I have been carrying out electrical work for M&B for a few months and have had a really positive experience working with them, in particular Holly and Sam at the Oulton Broad lettings team have been great!
Thank you for your review, Nicholas. We appreciate the work you’ve been carrying out for us over the past few months, and it’s great to hear the experience has been a positive one from your side as well. Holly and Sam will be pleased to know they’ve been good to work with!
5/5
GoogleAlways had a fantastic response and experience with Sam and the team, including out of hours. Highly recommend
Thank you for your review and recommendation Jenna! We're happy to hear you enjoyed your experience with Sam and the team.
5/5
GoogleI needed a situation sorted and spoke with with Samuel, he was so helpful and understanding and spoke with my landlord straight away. Thank you Samuel amd Minors and Brady for your help.
Thank you, Sarah. We’re pleased Samuel was able to assist promptly and help resolve the situation with your landlord. We’re glad we could support you!
5/5
GoogleWhat can I say, Ange at M&B truly went above and beyond throughout the entire process. She kept things moving by applying the right pressure where needed and provided regular updates every step of the way. I genuinely believe the transaction would have taken much longer without her attention to detail and determination to get things done. Thank you, Ange, for all your support with my grandparents’ purchase and sale. We really appreciate how you kept everyone informed and saw everything through to completion.
Thank you, Ben, we appreciate you taking the time to leave this review. We’re glad Ange’s proactive approach and regular updates helped keep both the sale and purchase on track. It’s good to know you felt supported throughout!
5/5
GoogleBrilliant service from Rosie T. She was amazing, professional, supportive, and went above and beyond when I had issues with the other side’s solicitors. She kept everything moving and made a stressful process much easier. Highly recommend :) - Matthew
Thank you, Matthew. We’re pleased Rosie was able to guide you through a challenging process and help keep matters progressing when issues arose. It’s good to know her support made things easier for you!
5/5
GoogleMinors and Brady Estate Agents very professional. Rosie Turley in particular has a passion for her job and cares about people. Rosie always kept us informed and pushed for progress in the chain if it wasn’t for Rosie we may have not moved. Rosie you are a star. Thank you so much Anita and Paul 😀 …
Thank you, Anita and Paul. We’re pleased Rosie’s dedication and proactive approach helped keep your move progressing, and that you felt well informed throughout. We appreciate you taking the time to share your experience!
5/5
GoogleConnie Staff (Senior Property Consultant), who supported us throughout our purchase and handled our initial queries, has been fantastic. She was consistently efficient, highly knowledgeable, and gave me real confidence that everything will progress smoothly.
Thank you for your review. We’re pleased Connie provided knowledgeable and efficient support from your initial enquiry through the purchase, and that you felt confident in how matters were progressing!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,606 reviews rated 4.9 out of 5, followed by Norwich with 2,360.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
