Trusted Agent profile
★★★★★
4,714 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,714 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
1,995
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would like to give a massive thank you to Connie, she has been amazing. Friendly, professional going above and beyond. When I am ready to make a purchase I will definitely be in touch with Connie. Many thanks
Thank you, Simon. We’re pleased Connie’s friendly and professional approach made such a positive impression. We look forward to assisting you when you’re ready to move forward with your purchase!
5/5
GoogleI have been dealing with Connie as a first time buyer. She’s been so amazing and reassuring with the whole process. Highly recommend.
Thank you, Michelle. We’re pleased Connie has been able to support and reassure you throughout the process as a first time buyer. We appreciate your recommendation!
5/5
GoogleMinors and Brady have been very helpful with our search for a new house. We had a viewing hosted by Tia recently and she was very helpful and informative about the property.
Thank you, Freddie! We’re pleased the team has been helpful with your search and that Tia was informative and supportive during your viewing.
5/5
GoogleConnie has been amazing throughout the whole process. She knew exactly what we were aiming for, and the constant updates have been super helpful!
Thank you, Tom. We’re pleased Connie understood what you were looking for and kept you well updated throughout the process!
5/5
GoogleConnie in the sales team was brilliant, a great communicator from start to finish.
Thank you for your review. We’re pleased Connie’s clear communication helped support you throughout the process!
5/5
TrustpilotThis is has been my second time selling…
This is has been my second time selling through minors and Brady. I am happy to say if I purchase or sell again in the future , I will choose them again! I would like to particularly mention Julia Paulich in aftersales, who just went above and beyond ! It was not an easy sale and she just kept everything on track, ticking, and updated . Amazing communication and genuinely cared for all parties involved! Passionate about her role and just really knowledgeable as well . What a lovely lady. I can’t say enough good things ! I’ve been raving praise about the company ever since !
5/5
TrustpilotWhat an excellent service we received…
What an excellent service we received from Lauren and the team at Minors & Brady. Becky, who met us at the property, was very professional and informative, knowing a lot about the local area. We were impressed she took so many notes: we had many questions! After making an offer on the property we were swiftly called by Lauren who helped us efficiently through all that is admin. We are very pleased with our buying experience. Thank you :0)
5/5
TrustpilotExcellent service and support
From the very beginning they were super helpful, very knowledgeable with good clear advice. Cassandra provided excellent support throughout the process. Thank you! I would highly recommend the Minors Team
5/5
TrustpilotOutstanding Service from Start to Finish 5* Experience
Minors & Brady have been outstanding in all aspects regarding our property sale from start to finish. All of the staff with whom I had contact were friendly, professional and attentive to every detail. But I would be remiss if I did not especially commend and pay tribute to Aysegul Capti in aftersales. Aysegul is, without question, the best estate agent we could have hoped for. Her work ethic, professionalism and sheer determination are on another level. She is unbelievably proactive, always three steps ahead, anticipating every possible hurdle and resolving it before it even becomes an issue.
5/5
TrustpilotThank you Ange…
I would like to make clear this review reflects my experience of having Ange Henderson as our main point of contact for both sale and purchase once offers had been accepted.
5/5
TrustpilotCaister's Minors & Brady Excellent
The staff were very polite and helpfull. Dan helped us alot at the beginning as it wasn't progressing as it should and kept us updated. . After things got moving Julia took over and was exceptional. She kept us up to date of what was going on and it was much appreciated.
5/5
TrustpilotThank you Julia! Really smooth process of purchasing
Julia Pauluch has been amazing throughout my purchase. She has kept me updated at every possible moment and has helped me with any questions. Really appreciated her help and all her chasing of solicitors to help push the purchase through. Thank you!
5/5
TrustpilotThanks to Ryan White
Ryan White has a clarity of communication and a friendly manner which we found very reassuring. We appreciated his assistance in applying for the flat we had selected. Also, his colleague Sam Carpenter generously gave us support with the online application procedure.
5/5
TrustpilotWe swapped agents to Minors and Brady…
We swapped agents to Minors and Brady after a long time with another agent. They rephotographed and marketed our property really well, and we sold quite quickly then. The aftersales service provided by Cass and Abi has been amazing. I would highly reccommend this agent.
5/5
TrustpilotOnce again minors and Brady have been…
Once again minors and Brady have been amazing, from initial meeting to viewings to sale of the house every step has been handled efficiently and professionally. Jamie and the team in the office were brilliant, and cass in the after sales team kept us up to date with everything, communicated with the buyers and the solicitors for us and made sure everything went smoothly and stress free! Can't recommend enough
1/5
GoogleAvoid this so called estate agents Minors and Brady at all cost if you are thinking about buying from them they will treat you with contempt because they see the Vendor as all more important due to the lack of properties in the area, so …
Thank you for taking the time to set out your concerns in detail. We’re sorry to read how upsetting this experience has been for you. … More
5/5
GoogleVery efficient and easy to contact. Sarah was very good at keeping us updated and liaising quickly with our buyers.
Thank you for your review, Stephen. We’re pleased to hear Sarah kept you updated and maintained clear communication with your buyers throughout. We appreciate your feedback!
5/5
GoogleThank you to Alex O for providing us with a relaxed, no pressure viewing. Alex allowed us to view the property at our own pace with no sales pitch but was there to answer any questions as required.
Thank you for your feedback Sarah! It's great that Alex provided a relaxed, no pressure viewing and was available to answer questions when needed!
5/5
GoogleSam, Beth and the lettings team went above and beyond with their Tennant introduction service. Will be working with them on other properties in the future.
Thank you for your review, Jame. We’re happy to hear Sam, Beth, and the lettings team made such a strong impression, and we look forward to working with you again in the future!
5/5
GoogleAlex showed me around a property in Coltishall. He was very informative and professional. I can highly recommend Minors and Brady
Thank you for your review and recommendation Claire! We're happy that you had a good experience with Alex.
5/5
GoogleDealing with Holly Starks and other staff at M&BD Oulton Broad has been a pleasure, they have been responsive and pro-active as well as flexible to get the best results for all involved.
Thank you for your feedback Harvey! We're happy working with Holly and the Oulton Broad team has been such a positive experience, and that the responsive and flexible approach helped achieve the right outcome. We appreciate you taking the time to share this!
5/5
GoogleSamuel Sykes really helped me out today and really helped with a bit of a sticky situation, in fairness every time I’ve dealt with Minors and Brady it’s been smooth and no faffing about with moving. Thanks for all the help guys.
Thank you for your feedback, Carwyn. We're pleased to hear Samuel was able to step in and help resolve a tricky situation, and that your experiences with us have been straightforward and hassle free!
5/5
GoogleRyan provided outstanding service from start to finish. He was professional, approachable, and consistently went above and beyond to ensure everything ran smoothly. His communication was clear and timely, and he always took the time to explain things thoroughly, which made the whole process feel stress free and well managed. Thanks Ryan ☺️
Thank you for your kind words, Gabrielle! It's great to hear Ryan’s clear communication and thorough approach helped everything run smoothly and kept the process feeling manageable!
5/5
Googlecalled in and spoke with Ryan White regarding potentially looking at renting in the future, was very nice and patient
Thank you for your feedback, Jamie. We are glad to hear Ryan was patient and welcoming when you spoke about future rental options. We hope we can help you find the right home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,606 reviews rated 4.9 out of 5, followed by Norwich with 2,360.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
