Trusted Agent profile
★★★★★
4,714 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,714 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
1,995
Reviews on Trustpilot
Business-wide
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Minors and Brady's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHighly recommend. Dealt with Connie throughout a house purchase. She was very responsive, professional and honest and guided the process through to a deal which worked for all parties.
Thank you for your feedback, Max. It’s good to hear Connie was responsive, clear and professional throughout, helping things progress to a result that worked for everyone!
5/5
GoogleConnie was very helpful and provided a prompt and professional to all of our queries
Thank you for your review, Angela. It’s good to hear Connie responded promptly and handled your queries in a professional way!
5/5
GoogleMy experience with Connie and the Minors & Brady team has been brilliant. Would reccomend to anyone selling in Norfolk.
Thank you for your feedback, Ben. It’s good to hear you had a positive experience with Connie and the team. We appreciate your recommendation!
5/5
GoogleTo Kirsten I can't thank you enough it's been an absolute pleasure to liaise with you, I appreciate your consistent kind and courteous manner also your beyond exceptional customer service you went the extra mile and then some. I have also been extremely impressed with the whole team, your infectious enthusiasm and positive attitudes have been much appreciated and I highly recommend to all.
We really appreciate your kind words, Tanya. It’s great to hear you had such a positive experience and that Kirsten’s consistent support and approach made such a difference throughout!
5/5
GoogleLAUREN at the caister branch has been 100% a star
Thank you for your feedback, Dawn! It’s good to hear Lauren provided helpful, kind and professional support throughout!
5/5
GoogleAbi has been great at supporting my purchase! Highly recommend her and the team! Thank you!
Thank you for your review, Amy! We're happy to hear that Abi and the team have been a great support. Wishing you all the best in your new home!
5/5
GoogleWe were initially skeptical about choosing Minors & Brady, but we decided to trust our gut and go with them, build our own opinion and we are so glad we did. The team has been outstanding, but we have to give a special mention to Charley on the mortgage advisor side and Sarah, their Senior Property Consultant. They both helped us out massively and made a potentially stressful process feel much more manageable. Even now, with 90% of the process complete, their communication is still top notch. Whenever we have a question, we get a quick response without any delay. Brilliant service and highly recommended!
Thank you for your review, Reona! We’re pleased you chose to work with us and that the team, particularly Charley and Sarah, have helped make the process more manageable. It’s great to hear communication has remained consistent throughout, and we appreciate your recommendation!
5/5
GoogleSarah at after sales was brilliant. Also roman and Melanie at caister branch. Couldn't have done more.
Thank you for your kind feedback. We are pleased to hear you had such a positive experience and that everything was handled so well throughout!
5/5
TrustpilotAn excellent experience with Cassandra Creak
We had an excellent experience with Cassandra Creak, she gave us clear and concise instructions throughout the process and guided us to the end.
5/5
TrustpilotWe recently viewed a property with Ellen
We recently viewed a property with Ellen. She was incredibly patient with our endless list of questions and did not make us feel rushed or under any pressure at all. We are looking forward to meeting her again at our second viewing...
5/5
TrustpilotFrom the minute we enquired all the way…
From the minute we enquired all the way through to the end with aftersales team I haven’t got 1 fault! Thank you so much! Especially to Aysegul Capti from the minute we spoke she went above and beyond to enable everything ran smoothly! Every single time I emailed I was greeted with a phone call to help any query I had. No question was too silly. Forever thankful for your help
5/5
GoogleI recently purchased my first property through M&B and the communication throughout was excellent. The team were professional, responsive, and made the whole process feel straightforward and stress-free. A special shout out to Daryl Long for going above and beyond. Thank you!
Thank you, Katie. We’re pleased your first purchase felt straightforward and well supported, and that Daryl’s efforts made a positive difference along the way. We appreciate your feedback!
5/5
TrustpilotHolly has been amazing
Holly has been amazing. She's always on the other end of the phone and replies to emails fast, which has been great due to having problems with the house I'm renting.
Thank you, Roxy. We’re pleased Holly’s responsiveness and support have been helpful during what sounds like a challenging situation. We appreciate your feedback!
5/5
GoogleGreat experience with this estate agent. Everyone has been helpful, polite, and quick to respond. Thank you to Abi McIntosh, who has been our main point of contact throughout the start of our purchase journey. She answered all my questions, kept me updated, and was always a pleasure to speak to. Really grateful for all the support so far.
Thank you for your review. We’re pleased Abi has been helpful and responsive in supporting you at the start of your purchase, and that you’ve found the team polite and easy to deal with. We appreciate your feedback!
5/5
TrustpilotGreat!
Minors and Brady were great for my sale. Anya in particular worked really hard to ensure that my tricky sale went through to completion.
Thank you, Oliver. We’re pleased Anya’s efforts helped guide your sale through to completion, particularly given the challenges along the way!
5/5
TrustpilotSupportive, Clear Communication, No Concerns
From M&B’s perspective, our process was smooth from start to finish, with no issues from any communication we had.
Thank you, Billy. We’re pleased Aysegul’s support and clear communication helped guide you through what sounds like a more challenging process. It’s good to hear you felt well supported, especially as first-time buyers!
5/5
TrustpilotAnge at Minors &Brady is an asset!
Ange at Minors &Brady is an asset to the business. Reassurance and advice all along the way during the after sales progress ensuring us that things would be chased up when we needed and also feeding back from our buyers.
Thank you, Michael! We’re pleased Ange’s support and communication helped guide you through what sounds like a difficult time, and that you felt reassured throughout the process. We appreciate your recommendation!
5/5
TrustpilotExcellent service
Ange was deling with our purchase from the beginning till the end. She was excellent and responding to each time we had query. Minors and brady team & especially Ange was excellent throughout our purchase of the property.
Thank you, Selim. We’re pleased Ange’s support and responsiveness helped guide you through your purchase from start to finish. We appreciate your feedback!
5/5
TrustpilotWhat a wonderful agent Ellen is!
What a wonderful agent Ellen is! She is incredibly professional, knowledgeable, and patient. She made the house tour feel easy and smooth, it honestly felt as though she was showing her own home, with how well she knew every detail.
Thank you for your review. We’re pleased Ellen’s knowledge and approach made the viewing feel smooth and well informed. It’s great to hear you had such a positive experience!
5/5
TrustpilotJessica Kemp from the after sales team…
Jessica Kemp from the after sales team has been on the ball from the off, keeping us informed on every step, great job excellent service from her, couldn't ask for more, thank you Jess x
Thank you, Gill. We’re pleased Jessica’s updates and proactive approach kept you informed at every stage. We appreciate your feedback.
5/5
TrustpilotJulia Pauluch was amazing captain well…
Julia Pauluch was amazing captain well updated sometimes things came to a standstill Julia always went out of her way to keep all parties updated which we liked my bungalow was a very awkward complicated bungalow to sell with lots of issues but still the team at Minors and Brady kept positive and did the best that anyone could ask for and I thought the money I paid was great value so well done to everybody we managed to sell a real difficult property and you guys kept your Supportin and we pushed it over the line thanks to everybody. We have now managed to find our dream home so we’d like to say a massive thank you to everybody if I had to do it again I would pick Minors and Brady fantastic Company always polite but most importantly, they always get back to you when they say they would call you again
Thank you, Alan, for your review! We’re pleased Julia’s communication and persistence helped guide a more complex sale through to completion, and that you felt supported throughout. It’s great to hear you’ve now found your new home, and we appreciate your kind feedback!
5/5
TrustpilotExcellent service from M & B
What can I say, M & B have been totally commited to giving us all the support we need plus the communication has been amazing. Claire Wilson has kept us informed of every step through to completion. Karol was our initial contact and gave us comprehensive valuation on our property.
Thank you, Debby. We’re pleased Claire kept you informed throughout and that Karol’s initial support helped set everything in motion. It’s great to hear you’ve now exchanged, and we appreciate your feedback!
5/5
TrustpilotJessica Kemp kept us updated every…
Jessica Kemp kept us updated every Sunday afternoon and has been very helpful through out the whole process.
Thank you, Richard. We’re pleased Jessica’s regular updates and the team’s communication throughout the viewings and sale helped keep everything clear and on track! We appreciate your feedback.
5/5
GoogleHad the Caister branch help sell my house, what a fantastic team! Will always recommend Minors and Brady. Thanks again.
Thank you, Andy. We’re pleased the Caister team provided a positive experience and helped achieve your sale. We appreciate your recommendation!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Lowestoft has the most, with 2,606 reviews rated 4.9 out of 5, followed by Norwich with 2,358.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
