5/5
TrustpilotJessica kemp was brilliant selling one…
Jessica kemp was brilliant selling one of my flats ! Thank You
Agent replied · 27 May 2026
Thank you Adam, it's great to know Jess was able to help you so efficiently!
Trusted Agent profile
Minors and Brady estate agents in Lowestoft, Norwich, Wroxham and 2 more
★★★★★
4,712 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,712 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
1,993
Reviews on Trustpilot
Business-wide
Our offices
Minors and Brady's five offices, most reviewed first. Each has its own page.
- Minors and Brady Lowestoft142 London Road North, Lowestoft, NR32 1HB, NR32 1HB2,604 reviews · 306 on Google (4.9)131 in the last 90 days
- Minors and Brady Norwich107 Unthank Road, NR2 2PE2,358 reviews · 583 on Google (4.9)150 in the last 90 days
- Minors and Brady WroxhamChurch Road, NR12 8UG2,276 reviews · 547 on Google (4.9)117 in the last 90 days
- Minors and Brady Caister-On-Sea48 High Street, NR30 5EH2,262 reviews · 493 on Google (4.8)119 in the last 90 days
- Minors and Brady Dereham9a Market Place, NR19 2AW2,124 reviews · 361 on Google (4.8)123 in the last 90 days
Latest reviews from every Minors and Brady office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotExceptional aftersales agent Julia made buying process as smooth as possible.
Me and my partner were first time buyers, and Minors and Brady have been great throughout the process. However, our aftersales agent Julia Pauluch gave us such exceptional service. As inexperienced first time buyers, Julia was incredibly patient, responsive and incredibly supportive. She has gone above and beyond on our behalf when navigating difficult situations, keeping excellent communication throughout and gave us expert advice to guide us through stages of the sale. At the end of the conveyancing process, I was struggling with University exams on top of the immense stress of purchasing our first home. But due to Julia's empathy, professionalism and good nature she enabled our sale to run as smooth as possible and her communication was outstanding. Without Julia's incredible help I don't know if we would have gotten such a great outcome, this review alone cannot simply put into words how phenomenal she has been. Minors and Brady have exceptional and super informative staff and we would recommend them to anyone. Due to our experience with Julia who is an exemplary aftersales agent, we will be using Minors and Brady in the future where possible.
Agent replied · 27 May 2026
Thank you for your review, Lily! Buying your first home can feel overwhelming, especially with everything else going on, so it’s great to hear Julia supported you both so well throughout. We're happy to hear how positive your experience has been, and we appreciate your recommendation!
5/5
TrustpilotSelling a family home in a popular Norfolk town.
Selling a family home in a popular town was proving difficult and local estate agent was not particularly active. Then we engaged Minors & Brady who were an enthusiastic breath of fresh air. They have a wide catchment area and we had viewing quickly & a sale agreed in no time.
Agent replied · 27 May 2026
Thank you for your feedback Ron. It’s great to hear we brought a fresh approach and got things moving quickly after a slow start elsewhere. Having viewings lined up and a sale agreed in good time makes a big difference, and it’s good to know Julia was always there to keep things clear and reassuring along the way!
5/5
TrustpilotI could not be happier
I could not be happier with our experience with Minors and Brady. Samuel Carpenter is amazing, he has been so helpful and accommodating every step of the way in our house move. Nothing has been too much of an ask, I can't thank him enough for making this whole process simple and putting my mind at ease time and time again. Thank you!
Agent replied · 27 May 2026
Thank you for your review, Fay. It’s lovely to hear Samuel made such a positive impact on your move, keeping things simple and helping you feel at ease throughout!
5/5
TrustpilotFriendly and helpful staff at Minors and Brady.
I purchased a home through Minors and Brady and I have to say it was quick and easy. Claire was extremely helpful and even helped me with an enquiry after I had moved in. I found all the staff friendly and helpful, no matter who answered the phone when I contacted them. I can highly recommend.
Agent replied · 27 May 2026
Thank you for your recommendation! We're happy to hear the purchase felt quick and straightforward, and that Claire continued to be helpful even after you’d moved in. It’s also really good to know the whole team came across as friendly and supportive throughout!
5/5
TrustpilotClaire Wilson gave amazing after sales…
Claire Wilson gave amazing after sales service. Called me regularly to keep me updated and always responded quickly to any questions I had. They were great as a company the whole way through both on my sale and purchase, Diss & Dereham branches. Would highly recommend!
Agent replied · 27 May 2026
Thank you for your review, Nadine. It’s great to hear Claire kept you regularly updated and was always quick to respond, that kind of communication makes a big difference, especially when managing both a sale and a purchase. It's good to know the Diss and Dereham teams supported you well throughout, and we appreciate the recommendation!
5/5
TrustpilotAnya- After sales
After a stressful and very long 10 months we finally got there and that’s with thanks to Anya in aftersales. She has been amazing with our purchase from the beginning all the way through to the end.
Agent replied · 27 May 2026
Thank you for your review Emily! Ten months is a long time to be in the middle of a move, so it’s great to hear Anya supported you so consistently from start to finish. We're happy to hear you felt in such good hands, and even better that you’ve finally reached the finish line!
5/5
TrustpilotAysegul made things happen.
Aftersales people are so important, after you have sold your house, you need a good person to push things through, be a strong communicator and just get things done. I can truly say that Aysegul Capti was the perfect person you need in Aftersales. She made things happen and ensured everyone delivered as expected. Made a complex process easy and with finesse. Thank you Aysegul
Agent replied · 27 May 2026
Thank you for your review. You’re absolutely right, aftersales can make or break the whole experience, and it’s great to hear Aysegul delivered exactly what was needed! We're happy to hear she made such a difference throughout.
5/5
TrustpilotHighly recommend
This was the fastest and easiest process I’ve ever gotten through to rent a property (as a EU native, the process can be so tricky with referencing).Sam Carpenter was the person in charge of overseeing the whole process and he was excellent! Always willing to answer all of our questions and doing it promptly all the way until the day we picked up our keys. Very happy with the overall service provided
Agent replied · 27 May 2026
Thank you for your review, Joana. It’s great to hear the process felt so quick and straightforward, especially given how tricky referencing can be, and that Sam was consistently helpful and responsive right through to key collection!
5/5
TrustpilotWe honestly can’t thank Minors & Brady…
We honestly can’t thank Minors & Brady enough for everything they did to help me and my partner Jasmine through what became an incredibly over complicated house move. From start to finish, the support, communication, and dedication from the team was amazing.
Agent replied · 27 May 2026
Thanks for your review, Brandon! It sounds like it was a challenging move, so it’s great to hear the team were able to support you and Jasmine throughout and help get everything over the line. It’s lovely to hear you’re now settled into your new home, and we appreciate your recommendation!
5/5
TrustpilotOutstanding Estate agents⭐️⭐️⭐️⭐️⭐️
I can't honestly thank Minors and Brady enough for the outstanding job they've done for my daughter and son in-laws new home purchase! The personal touch they gave to their journey was absolutely amazing and far beyond what was expected. They helped my daughter and son in-law navigate through some huge obstacles, which made a really stressful situation and near mental breakdown just bearable. Biggest acknowledgement to 2 fabulous people Jessica Kemp and Dan whom without there professionalism and empathy, i fear this deal would never of probably happened. Please please use this estate agents they exceeded expectations!⭐️⭐️⭐️⭐️⭐️ Jasmine Rayners grateful Mother!)
Agent replied · 27 May 2026
Thanks for your review! It makes us happy to hear how much of a difference the team made during what sounds like a very challenging process for your daughter and son in law. Jessica and Dan clearly went above and beyond, not just in getting things over the line, but in supporting them through the more difficult moments as well. That kind of care and persistence can make all the difference! We’re so glad everything worked out in the end, and we appreciate your kind recommendation!
5/5
TrustpilotFirst Class
First Class! Yesterday we met Harry from Minors & Brady. He had great knowledge in the Norwich area and was fantastic in taking on board all the requirements for my daughter’s new home. We are in an ongoing search after viewing a few flats and am confident that Harry will be able to tick all the boxes. Thanks again and speak soon.
Agent replied · 27 May 2026
Thank you for your review, Stuart. It’s great to hear Harry took the time to understand exactly what your daughter is looking for and used his local knowledge to guide the search. Sounds like you’re in good hands as things continue, and hopefully the right property comes along soon!
5/5
TrustpilotWe have just sold a house with Minors &…
We have just sold a house with Minors & Brady, they were very good at there jobs, one member in particular Julia Pauluch was very helpful and kept us up to date at all times. Would recommend this company 5*
Agent replied · 27 May 2026
Thank you for your recommendation Julie! It’s great to hear the sale went smoothly and that Julia kept you updated throughout, that kind of communication really helps everything feel under control.
4/5
TrustpilotMinors and Brady supported me
Minors and Brady supported me through a long and challenging sale. They kept me up to date and Ayse was persistent in pushing the sale forwards despite the challenges. Everyone I spoke to was polite, supportive and helpful.
Agent replied · 27 May 2026
Thank you for your review, Sarah. It sounds like a tough sale, so it’s really good to hear the team stayed supportive and kept you in the loop throughout. Ayse’s persistence clearly helped keep things moving when it mattered most, and it’s great to know the wider team were just as helpful along the way!
5/5
TrustpilotProperty viewing
We had the pleasure of meeting Laura at a property we would very much love to purchase Laura was very professional and lovely.
Agent replied · 27 May 2026
Thank you for your 5-star review! It's great to hear Laura made such a positive impression, being both professional and approachable during your viewing. Fingers crossed it all works out with the property.
5/5
TrustpilotLara was a wonderful consultant
Lara was a wonderful consultant. Very friendly, polite and gave great guidance regarding a property we were viewing.
Agent replied · 27 May 2026
Thanks for your review, Mia. Really nice to hear Lara made the viewing feel easy and helpful, her friendly approach and guidance clearly made a difference!
5/5
GoogleRating only, no written review.
Agent replied · 16 October 2026
Thank you for your 5-star review Samantha!
5/5
GoogleAbi’s been great. Really impressed with the speed, clear communication, I’ve not had to chase for responses and she’s been friendly to deal with. Been impressed with my dealings with the company so far from the viewing to sale.
Agent replied · 16 October 2026
Thank you for your feedback Keir! It’s great to hear Abi’s quick communication and proactive approach have made things feel straightforward, without you needing to chase anything up. We're happy to know the experience has been positive from viewing right through to sale!
5/5
TrustpilotHad a great viewing experience with…
Had a great viewing experience with Ellen Durbidge. She was there early ready for us, had all the information and was able to answer all our questions. We weren’t rushed and we spent over our allotted time viewing which was no issue.
Agent replied · 27 May 2026
Thank you for your feedback, Tom. That sounds like a really positive viewing experience, and great timing too. Ellen being prepared, giving you space and handling everything so quickly clearly made a big difference in securing the property on the day. Fingers crossed everything continues just as smoothly through to completion!
5/5
TrustpilotBarbara
All the staff were helpful and friendly. Once an offer was accepted, Alicia became our regular contact. She was brilliant, helping to guide us through the process, patient when there were problems and seemed to be the key to keeping all parties informed and moving forward with the sale. Thank you.
Agent replied · 27 May 2026
Thanks for your review, Barbara. It’s really good to hear the team were helpful from the start, and that Alicia made such a difference once things moved into the next stage!
5/5
TrustpilotWe've just bought our first house…
We've just bought our first house with Minors and Brady and they have been very helpful throughout.
Agent replied · 27 May 2026
Thank you for your review, Oliver. Buying your first home is a big step, so it’s great to hear the process felt well supported throughout! It’s lovely to hear you’d choose to work with the team again!
5/5
TrustpilotAftersales Team were great
Good experience with the sales team at Lowestoft. The aftersales team at Norwich, Aysegul in particular, were fantastic. Very committed to getting the sale done as fast as possible and keeping us updated regularly on how the rest of the chain is progressing.
Agent replied · 27 May 2026
Thanks for your review, Tom. It’s great to hear both the Lowestoft sales team and the Norwich aftersales team supported you well throughout! Aysegul’s commitment to keeping things moving and providing regular updates clearly made a real difference. We appreciate your recommendation!
5/5
GoogleFriendly, fast and efficient thanks
Agent replied · 11 October 2026
Thank you for your review Diana, we're glad to see you were happy with the level of service received.
5/5
GoogleI was very impressed with the promptness Samuel Sykes - Drinkell contact a plumber to sort the problem of my overflow running outside of the flat .Also impressed with the plumber ,very nice friendly man. I felt like he knew what he was talking about. Hopefully it's sorted now . Thank you to both of them .
Agent replied · 11 October 2026
Thank you for your feedback, Irene. It’s good to hear Samuel acted quickly to get the issue addressed and that the plumber left you feeling confident it’s been sorted!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: East of England Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Minors and Brady is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2026, 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- East of England
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Minors and Brady
Which Minors and Brady office has the most reviews?
Lowestoft has the most, with 2,604 reviews rated 4.9 out of 5, followed by Norwich with 2,358.
Where are the Minors and Brady offices?
The five Minors and Brady offices, by town:
- Caister-On-Sea: 48 High Street, Caister-On-Sea, NR30 5EH
- Dereham: 9a Market Place, Dereham, NR19 2AW
- Lowestoft: 142 London Road North, Lowestoft, NR32 1HB, NR32 1HB
- Norwich: 107 Unthank Road, Norwich, NR2 2PE
- Wroxham: Church Road, Wroxham, NR12 8UG
Has Minors and Brady won any awards?
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
