Trusted Agent profile
★★★★★
4,713 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,713 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
1,994
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Minors and Brady's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotJosh was incredibly helpful and…
Josh was incredibly helpful and friendly at every property we viewed. Couldn’t have asked for more throughout the buying experience, both when viewing the properties and during the follow up.
Thank you Doug for your review. It's great to hear Josh was so helpful and friendly throughout your viewings and follow ups. That kind of support really helps make the buying experience feel much easier!
5/5
TrustpilotViewings in Lowestoft
I've had viewings with Ellen recently and she was very helpful and informative, which is most appreciated when making a big decision like this! As anxious as I can be about these things, it was a lovely experience and I felt at ease throughout.
Thank you for your review Lauren! It’s really nice to hear Ellen helped make the experience feel comfortable and reassuring, especially when viewing properties can feel quite overwhelming!
5/5
TrustpilotEllen showed me around a property
Ellen showed me around a property, as a first time buyer, on my first property viewing she was incredibly helpful, offering answers to questions I wouldn’t have even know to ask! Would recommend!
Thanks for your review, Zach. Buying your first home can feel daunting, so it’s great to hear Ellen made your first viewing such a positive experience and helped answer questions you hadn’t even thought of yet. We appreciate the recommendation!
5/5
TrustpilotJessica kemp and team worked extremely…
Jessica kemp and team worked extremely hard to help us with our move dispute our buyer being really difficult.
Thank you for your review, Mark. It sounds like a challenging move, so it’s great to hear Jessica and the team worked so hard to help keep things progressing despite the difficulties along the way!
5/5
TrustpilotLee’s photos are amazing.
We just received the photos shot by Lee yesterday. Fantastic photos so impressed and not can’t wait to see the evening photos which will be shot next week. As well as fantastic photos Lee is genuinely a very nice bloke.
Thanks for your review, Stan. It's great to hear you’re so impressed with the photos already, and even better that Lee made the whole experience enjoyable as well!
5/5
TrustpilotFast and brilliant
Brooklyn Smith helped me and my partner get everything sorted pretty quickly without any issues. He was really helpful.
Thank you for your review, Victor. We're happy to hear Brooklyn helped get everything sorted quickly and smoothly for you and your partner, and that he was so helpful throughout!
5/5
TrustpilotReally lovely estate agent (Laura) a…
Really lovely estate agent (Laura) a calm and enjoyable time being shown around allowing us to look freely whilst providing all the information we need. Thank you!
Thanks for your review, Beth. It's lovely to hear Laura made the viewing feel relaxed and informative, giving you space while still making sure you had everything you needed!
5/5
TrustpilotInformative viewing led by Lara from Minors and Brady
Thank you to Lara for leading a very comprehensive and informative viewing. Lara had a very professional approach and had all the information we needed to hand. Lara had very good knowledge about the property and locality. We felt relaxed with time to view thoroughly and ask questions. Thank you Lara.
Thank you for your review, Elizabeth. It’s great to hear Lara made the viewing feel thorough and well paced, with all the information ready and plenty of time for you to take everything in and ask questions!
5/5
TrustpilotOur moving experience was made super…
Our moving experience was made super easy and pleasant with Minors and Brady. We were helped by Brooklyn, who was incredibly friendly and polite and explained everything clearly to us. A lovely member of the team! Usually moving is very stressful, but this has had minimal stress and so straight forward. Thank you!
Thank you for your review, Katty! It's really nice to hear your move felt straightforward and low stress, which is not always the case. Brooklyn’s friendly approach and clear communication clearly made a big difference along the way!
5/5
Trustpilot5* for Julia
My 5* goes purely to Julia. I can’t comment on anything else as we were asked to conduct 2/2 of our own viewings where we then sold and therefore had lots of direct contact with our buyer where we could communicate to make things smoother. But Julia was absolutely fantastic, she genuinely cared for our very long and bumpy journey to buying our new home and checked in regularly with compassion and professionalism and kept the chain moving as well as chasing our very slow solicitors! Minors and Brady are lucky to have her.
Thank you for your review, Charlotte! It sounds like quite a journey, so it’s great to hear Julia was such a consistent support throughout, keeping things moving and staying on top of everything, especially with slower solicitors involved. Her care and regular check ins clearly made a real difference - we're happy to hear it!
5/5
TrustpilotI cannot recommend Minors and Brady…
I cannot recommend Minors and Brady enough! Selling a property is usually stressful, but Julia Pauluch and the team made the process seamless. They were honest, always available to answer questions, and genuinely cared about getting me the best result. Thank you so, so much. I really appreciate the support throughout the process.
Thank you for your recommendation! It’s great to hear the process felt seamless, especially as selling can often be stressful. Julia and the team clearly made a strong impression with their honesty, availability and support throughout.
5/5
TrustpilotI had a great experience with Minors…
I had a great experience with Minors and Brady Oulton Broad. I was selling my late fathers house which added extra complications but they were organised and pro-active and goy me an offer. Claire from the aftershaves team helped enormously talking to all parties. When I was let down by a cleaner she conacted their lettings team to find someone who would come out an a bank holiday weekend. Recommend highly.
Thank you for your review Peter. Selling in those circumstances can be more complex, so it’s great to hear the team stayed organised and proactive throughout! Claire clearly went the extra mile to help keep everything on track, even stepping in to find a solution at short notice. We appreciate your recommendation!
1/5
TrustpilotRudeness beyond contempt
Lying, arrogance, rudeness. Where do I start? Very pleasant young lady Ellen who showed us round the property and was extremely helpful. However, once Ange had left, it all went to pot. The people who took over were so rude. When all the contracts had been exchanged and the money had changed hands at midday. We didn’t get a call to pick up keys until 1440 hours. We are in our 60s it was a complete disaster trying to get everything out of our property. We couldn’t hire a company to move us as the moving date kept changing. We had two days notice to move. Would NEVER EVER in a million years go anywhere near this company in my lifetime and I suggest others think carefully about it too. I have worked for the NHS many years and if I spoke or behaved the way these people did I would have been sacked.
We're sorry to hear how stressful this experience was for you, especially on moving day. We appreciate you recognising Ellen’s support during the earlier stages, and we’re sorry the experience didn’t remain consistent. We’d really like the opportunity to look into what happened here and understand where things went wrong, so please do get in touch with us directly so we can review this properly.
5/5
TrustpilotWould like to thank minors and Brady…
Would like to thank minors and Brady for making this a smooth experience, Brooklyn was brilliant in assisting me with any questions I had. Keep up the good work.
Thanks for your review, Richard. It's great to hear the process felt smooth and that Brooklyn was on hand to help with any questions along the way!
5/5
TrustpilotAysegul Capti
Aysegul Capti was a great help throughout the process and kept us up to date with what was happening.
Thank you for your review, Sally. It’s great to hear Aysegul kept you well informed throughout, those regular updates really help keep everything clear and on track!
1/5
TrustpilotMinors & Brady Oulton Broad
Minors & Brady. The behaviour from the estate agent was completely unprofessional, with repeated pressure, poor communication, and what felt like threatening and harassing conduct throughout the process.
We’re sorry to hear about your Nan's experience Laura. Feeling pressured or threatened, particularly when it comes to fees and legal matters, is not how we want our customers to feel. We would like to look into this properly and understand what’s happened here. Please get in touch with us directly so we can review the details and work towards resolving this for you.
5/5
TrustpilotMinors and Brady really did stand out…
Minors and Brady really did stand out against the other estate agents we had previously used to sell our house. Having been on and off the market for about 4 years, with no luck and repeatedly missing out on properties we liked due to not being able to sell ours, Minors and Brady managed it for us. We went on the market in August, sold in Oct and moved in Feb. They made the whole process easy and stress free. Special mention to Claire Wilson, who was assigned to us once we accepted the offer on our house. She checked in weekly, chased solicitors and the buyers and sellers of our new house every week, ready to update me on a Wednesday. It meant I didn’t have to worry about doing it myself, and felt like we were a priority. Our removal company couldn’t believe how smoothly and quickly completion happened on the day. I would always use Minors and Brady in the future and would recommend to anyone looking for a truly decent, local estate agent.
Thank you for your review, Laura. After such a long time trying to sell, it must have been a huge relief to finally get things moving and complete so smoothly! It’s great to hear the process felt straightforward this time around, and that Claire’s weekly updates and persistence meant you didn’t have to carry the stress yourself. Lovely to hear everything came together so well on the day, and we appreciate your recommendation!
5/5
TrustpilotUnthank Road Norwich
Thank you all the staff at Minors and Brady Unthank Road. A special Thank you to Aysegul who was a great help with the after sales. As sometimes happens it wasn’t straightforward and was a long and challenging process. Aysegul was very helpful and kept us up to date on everything, THANK YOU
Thank you for your review, Maria. It sounds like it wasn’t the easiest journey, so it’s great to hear Aysegul helped keep everything on track and made sure you were kept updated throughout!
1/5
TrustpilotCall them MINORS & THE BRADY CRAP BUNCH ....his estate agent has got to be the…
This estate agent has got to be the worst ive ever encountered...... even half a star rating is way too much for this minors & Brady bunch . Their sales men welcome you in with million doolar smiles allegedly owners son he shows u the property...... pass the sale onto A so called other sales man Theo they sell u a dream ... sell ur home 🏡 and we shall reserve this for you 3 4 5 months when ur ready we complete then just as I almost sold my property bang Mr Brady bunch Theo gets another sales woman to deliver the bad news we've sold ur plot to someone else they offered us 1k deposit and £10k more than what u were offering all this by phone call ..... really ? They sell u a dream and almost potentially left me homeless 💔 wow really . Then had the odacity to call 📞 me again it fell through do u want plot 26 again he'll no told him to keep it . AVOID NORFOLK MINORS & BRADY BUNCH At all cost unless u want to be homeless then ur in right place good luck on that one 👍 👌🏾
We're sorry to hear about your frustrating and upsetting experience Frank, this is not the level of service we aim to provide. We’d like the opportunity to look into this properly and understand exactly what happened. Please get in touch with us directly so we can review the situation and address your concerns.
1/5
TrustpilotMinors and Brady just can't take no for…
Minors and Brady just can't take no for an answer. Today, having already been explicitly told that we don't want any contact with them, they post a hand-written note though our door about the property we have for sale elsewhere in the village. Look up my previous review of Minors and Brady when I complained before about being harassed by them. Simply sick of this estate agent.
Hi Andrew, we're really sorry to hear this has happened again. Being contacted after you’ve clearly asked not to be is understandably frustrating, and that’s not the experience we want anyone to have. Please contact us directly so we can look into this properly and make sure your details are removed and no further contact is made.
5/5
TrustpilotAftersales at its best.
Having an aftersales agent assist you throughout the whole buying and selling process was fantastic.
Thanks for your review, Simon. It sounds like a more complex move than most, so it’s great to hear Julia kept everything clear and moving despite the differences between the English and Scottish processes!
5/5
TrustpilotMinors and Brady have been superb !
Minors and Brady have been superb in the process of selling our house. In particular Anya who has guided us through the aftersales process, liasing efficiently with all parties, chasing, and keeping us informed along the way. We must also mention Kyle and the team in the Dereham office, who were proactive in finding viewings, then negociating and securing a sale.
Thank you for your review! It’s great to hear the whole team supported you so well, from Kyle and the Dereham office securing the sale to Anya keeping everything moving and everyone informed during aftersales.
5/5
TrustpilotJessica kemp was brilliant selling one…
Jessica kemp was brilliant selling one of my flats ! Thank You
Thank you Adam, it's great to know Jess was able to help you so efficiently!
5/5
TrustpilotExceptional aftersales agent Julia made buying process as smooth as possible.
Me and my partner were first time buyers, and Minors and Brady have been great throughout the process. However, our aftersales agent Julia Pauluch gave us such exceptional service. As inexperienced first time buyers, Julia was incredibly patient, responsive and incredibly supportive. She has gone above and beyond on our behalf when navigating difficult situations, keeping excellent communication throughout and gave us expert advice to guide us through stages of the sale. At the end of the conveyancing process, I was struggling with University exams on top of the immense stress of purchasing our first home. But due to Julia's empathy, professionalism and good nature she enabled our sale to run as smooth as possible and her communication was outstanding. Without Julia's incredible help I don't know if we would have gotten such a great outcome, this review alone cannot simply put into words how phenomenal she has been. Minors and Brady have exceptional and super informative staff and we would recommend them to anyone. Due to our experience with Julia who is an exemplary aftersales agent, we will be using Minors and Brady in the future where possible.
Thank you for your review, Lily! Buying your first home can feel overwhelming, especially with everything else going on, so it’s great to hear Julia supported you both so well throughout. We're happy to hear how positive your experience has been, and we appreciate your recommendation!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Lowestoft has the most, with 2,605 reviews rated 4.9 out of 5, followed by Norwich with 2,357.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
