Trusted Agent profile
★★★★★
4,725 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,725 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,006
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotCassie Creak Aftersales Progressor
Cassie Creak was a joy to deal with,from start to finish. She was always available to deal with any issues regarding the sale and helped to make the process as stress-free as possible.Highly recommended!
5/5
TrustpilotExcellent experience
We viewed 2 properties yesterday in Lowestoft - the first in our first-time-buyers journey.The initial booking of the viewings was very easy, with office staff being extremely helpful and taking the time to explain and talk me through things.Both viewings were with Hannah who was very friendly and cheerful, instantly making me feel at ease. I'd prepped some questions to ask about the properties, which I didn't end up needing to ask, as Hannah had already answered them whilst showing the houses in the first place.All in all, I can't fault the experience I have received with Minors and Brady so far!
5/5
TrustpilotClaire Wilson was extremely helpful and…
Claire Wilson was extremely helpful and efficient in getting the sale over the line to exchange of contracts. A pleasure to work with.
5/5
TrustpilotI met Liam on a viewing of a property…
I met Liam on a viewing of a property yesterday and was beyond impressed with his level of professionalism, manner and enthusiasm. Liam had taken the time to look at the street, which the property was on, offered plenty of suggestions for the house and it was a refreshing and enjoyable experience. Thank you.
5/5
TrustpilotHanna showed the house in Lowestoft to…
Hanna showed the house in Lowestoft to us today. She is patient, punctual, and very helpful with information we want about the house.
5/5
TrustpilotHannah
Hannah showed us around a property and was very professional and polite. She had all the information on the property and was happy to help us with other enquiries regarding future viewings.
5/5
TrustpilotHouse viewing
Firstly, thanks to Hannah for making our house viewing a pleasant experience. Hannah was very professional and courteous throughout. Thanks too to all the office based staff who made the process very smooth from initial phone call to after viewing conversations. Recommended!
5/5
TrustpilotMy new move
I was looking to move up to Norwich and found a perfect place, the team have been so helpful but I would love to give a special mention to Beth, she really helped me feel at ease through the whole process. Her communication was amazing and I really felt she cared about everything and was there to help and give reassurance.
5/5
TrustpilotGreat experience
Great experience. Cassandra was very helpful throughout kept me informed from the very start of the sale right up to the time I picked the keys up. Very happy with the service I received from minors and Brady.
5/5
TrustpilotCorton viewing
Hannah was really helpful and informative and was able to answer all of our questions. Although we are still looking , we feel confident that Minors and Brady will be able to help us find the right property.
5/5
TrustpilotProfessional Viewing
Liam Upton showed us around the property and was friendly and polite. He allowed us to look around on our own whilst being available to note down questions. He has a professional yet relaxed manner.
5/5
TrustpilotBrilliant experience
Very helpful, Clear, and Fast. I had a very positive experience with Beth Linton, who consistently provided us with excellent customer service. She has been extremely helpful, friendly and made the process easier than expected. Beth is a great asset to the team.
5/5
TrustpilotHad nothing but good experiences with…
Had nothing but good experiences with minors and Brady. The agents are all really helpful and friendly. I have regular contact with them as in the process of selling my property. Went to view a property yesterday with agent Hannah she is also the agent that’s been showing people round my property and is doing a wonderful job at attracting viewings for me. She is really friendly and helpful and answered any questions that we had. Defo recommend minors and Brady to others.
5/5
TrustpilotEasy and pleasant to talk to and made…
Hanna was pleasant to talk to and made us feel relaxed Also a good knowledge of the property and area.
5/5
TrustpilotThank you to Jamie and to Beth & other staff!
Thank you to Jamie and to Beth for their help advice and patience help and overcoming issues with prospective tenants - and getting my new tenants in!
5/5
TrustpilotVery welcoming agent and agency
We completed a viewing this morning with a very pleasant agent from Minors and Brady. We have completed a number of viewings through this agency prior to today, and we believe that Mr. Liam went above and beyond to present us the property in a timely manner.
5/5
TrustpilotGood experience, thank you!
Hannah was wonderful at our viewing. She was knowledgeable, friendly and answered all questions we had.She followed up our viewing, and gave us informative details on another property we were interested in.
5/5
TrustpilotMet Liam Upton at the appointment
Met Liam Upton at the appointment , very personable and knowledgeable about the property . He had a nice style about him and very likeable! Informative and helpful. Thank you Liam
5/5
TrustpilotLiam was very approachable and easy to…
Liam was very approachable and easy to talk to without being pushy.He let us look around in our own time without hurrying us. We do like the property and are very interested. We did not look in the loft although he said there is a pull down ladder and the space is partly boarded which is fine, we will look again in future viewing. Thanks
5/5
TrustpilotWe met Liam Upton at the house we…
We met Liam Upton at the house we wanted to view , he was friendly and informative and made the viewing a pleasure , we felt under no pressure at all and I would highly recommend the service .Many thanks
5/5
TrustpilotClaire was exceptional
Claire was exceptional. She went above and beyond what we would expect and helped us through a difficult sale. Well done Claire, we had a large wine to toast you :)
5/5
TrustpilotExcellent customer service
Excellent customer service, attentive, and flexible. Good an swift response to comments. Thank you Kirsten Stimpson
5/5
TrustpilotGreat service as ever from Beth in the…
Great service as ever from Beth in the lettings team handling the referencing process
5/5
TrustpilotRosie in after sales and Kristen in…
Rosie in after sales and Kristen in marketing both did a great job at the beginning and then the end of the process. The marketing was very professionally done and got viewers in. Rosie kept me informed and kept chasing whoever needed to be chased. Very good service for a competitive rate, no complaints.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,616 reviews rated 4.9 out of 5, followed by Norwich with 2,370.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
