Trusted Agent profile
★★★★★
4,732 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,732 reviews on four platforms, rated 4.9 out of 5 overall.
2,295
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,008
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFrom start to finish the team in the Dereham office have given exemplary service . From Dan leading the sale to Gina with the sales progression we have been kept regularly informed of every detail regarding the sale of my mother in laws property! Cannot recommend highly enough !
5/5
GoogleCaitlin Cannell, Senior Aftersales Progressor, has been fantastic throughout the lengthy aftersales process. It's been long winded but she has always kept me upto date and very promt with speaking to the vendors. Thanks Caitlin
5/5
GoogleNagilla in the aftersales team at minors & Brady has been absolutely amazing throughout the whole process of our sale. Brilliant communication, kept us updated regularly, friendly and very helpful 😊 …
5/5
GoogleI visited the Minors & Brady Dereham office in March 2023 and was very impressed by the levels of Professionalism, Enthusiasm and Energy within this office!
Hi Nigel, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our staff at the Dereham branch. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
GoogleI am purchasing a property through Minors and Brady and Maddy Bott has given us excellent customer service. She has a good customer communication skills and she is easy to talk to and very helpful.
5/5
GoogleEach and every member of the team was very helpful and understanding through out this purchase.charlie been amazing with his help and finding good deal with the property.Dan has been outstanding with his advise and help ,he was the one taken all paper work personally taken to solicitor in Norwich.liam was also good between the work. Once the sale agreed we were looked after by Julia.She was amazing with her helpvgiving us advise.As a first time buyer we had lots of questions and worries and also one pointvi was planning to come out from deal but Julia been fantastically dealt with that and gave us advise there and then .thankyou very much. Thank you for all the team.
5/5
GoogleBought via Minors and Brady and Nagilla was super helpful and friendly with no pressure. Overall a pleasure to deal with in what can be a stressful situation. Many thanks to her and the team.
Hi Nigel, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our staff at the Dereham branch and kudos to our lovely team member Nagilla. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
GoogleCassandra Creak, Oli and the Minors and Brady team a very professional service. Kept us informed and got the sale sorted in a very we quick time for our elderly parents, a pleasure to deal with first class service. Thank you all
5/5
GoogleWe have sold and purchased many properties over the years and the service we received from Claire Wilson and the whole team at Dereham far exceeded all previous experiences. I would not hesitate to recommend Minor and Brady.
5/5
GoogleI would like to highly recommend Minors and Brady Dereham branch with a huge special thanks to Lauren Bettison in after sales who has gone above and beyond to help us with the purchase of our property. It has been the most stressful, frustrating 5 months with many hurdles along the way. Without Lauren this sale would not of happened! She’s laughed with me, supported me and cried for me but most of all kept fighting for me! And I cannot thank her enough. She has gone above and beyond and is the loveliest person with it to! She is an asset to the team. A big thank you to everyone in the office who has to had to answer many of my calls and heard the address too many times 🤣 you’re all amazing. Thank you!!!!!! Lauren is your go to girl!! Xxx
5/5
GoogleMinors & Brady excel themselves in everyway ! Very much a team working together in every part of the process. Everyone takes pride in everything they do, attention to detail is key. Thank you to all the team but in particular, Curtis, the photographer (whose ability to take the right pictures was incredible), Adelaide, Nagilla & Claire. Selling for whatever reason is an emotional and stressful process but these team players are there for you 100%. I would highly recommend Minors & Brady and we will definitely use them again. T H A N K Y O U M I N O R S & B R A D Y
Hey Clare, Thank you so much for your amazing review! We're absolutely thrilled to hear that Minors & Brady exceeded your expectations in every way. Our team truly takes pride in what we do, and we're ecstatic that our attention to detail and collaborative spirit shone through. Your recommendation means the world to us, and we're honored to have your trust. If there's anything else we can do for you, please don't hesitate to contact us. We can't wait to serve you again in the future! Once again, a heartfelt THANK YOU from all of us at Minors & Brady. Best wishes, Minors & Brady
5/5
GoogleMinors and Brady have been amazing since we booked our first viewing with them, Lauren who took us round to view the property we’ve purchased was very helpful and knowledgeable and helped us through the proof getting our offer in. We were then passed over to Jasmin who would be our point of contact through the rest of the sale, Jasmin was brilliant at keeping everything moving forward and we got a call without fail every week. Being first time buyers having the help we got with these guys has really helped us understand buying a property L. We would highly recommend Minors and Brady to anyone in the housing market.
5/5
GoogleMinors & Brady have been incredible during this house buying process. Claire Wilson was absolutely amazing, ringing us every week for frequent updates. Couldn’t have asked for better service!
5/5
GoogleThis rating is solely of Julia Pauluch, she was delightful person to deal with and possibly one of the kindest, warmest people I can remember ever talking to! Minors and Brady as a company however I felt were disorganised, often inexperienced and occasionally rude. Often very hard to get through to one the phone, was told multiple times that I would receive a callback, or something would be looked into regarding our purchase and this never seemed to happen. Always having to chase them. Julia is lovely though, she seems far too nice to be an estate agent!
5/5
GoogleProfessional and kind Nagilla Santos our After Sales Progressor has provided excellent service. She has been vital in securing our exchange. Nagilla's professional, knowledgeable, calm and kind manner make the whole experience of buying and selling much more bearable! We have been pleased with this Estate Agents, they are certainly proactive and get customers through your front door. All the staff have been helpful and polite on every occasion.
Hi Maryanne, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Nagilla, we will be sure to share your kind words with her. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
GoogleI want to say a huge thank you to Nagilla in the aftersales team. She has been so supportive and professional throughout the sale of my house. After my sales fell through in the top of the chain due to unforeseen circumstances she did everything she could to keep my spirits up and keep me calm. She kept me updated weekly and I can't thank her enough for getting me through this stressful time especially the last couple of weeks post Christmas. Today we exchanged contracts and are set to complete in a week. Thank you again Nagilla for all your hard work you are a huge asset to the company.
Dear Corinne, We wanted to express our heartfelt gratitude for your kind words and for taking the time to leave us a review. It's wonderful to hear that Nagilla from our aftersales team provided you with exceptional support and professionalism throughout the sale of your house. Thank you again for entrusting us with the sale of your house and for recognizing Nagilla's hard work and dedication. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Best wishes, Minors & Brady
5/5
GoogleRosie at M&B. Service second to none. My partner sold her property with M&B and could not fault how she was treated so it was without hesitation that when I came to sell mine M&B and it had to be Rosie at the helm. Everton’s knows that buying and or selling is stressful and you have to have good people working for you. I can’t fault the whole team at M&B. I’ve gone through this process a number of times with a number of estate agents and I can say they are premier league when compared to most. Having gone through the sale collapsing twice (nothing to do with M&B) and with our new build completing fast we stuck with them and Rosie was our driving force. And she is very very good at what she does to get things done. We both can’t praise her enough, and when on a few occasions we thought we were going to loose our dream home, she didn’t give up. She won’t be beaten. I can honestly say that without her all would have fallen apart and she will always have our gratitude for all she’s done. She makes you feel that you are her only client and your the most important work she has on that working day. Clearly she has a number of people she’s dealing with but you never feel your one of lots of others. And she keeps you informed. Weather good or bad but always with ‘leave it with me’. Thank you M&B your team pulled it out of the bag. It most if all thank you Rosie.
5/5
GoogleAs a buyer we got on really well with Minors & Brady. We were assigned Nagilla as our after-sales progressor and she did a wonderful job. She was very polite, informative and kept us in the loop throughout. She was helpful at chasing people and understood how we felt and supported what we needed.
Dear Scott, Thank you for your positive review and for choosing Minors & Brady as your estate agent. We're thrilled to hear that you had a great experience with us as a buyer. Nagilla's commitment to keeping you informed is an excellent quality and is something we value in our team. We're glad she was able to provide the support and understanding you needed throughout the process. At Minors & Brady, we strive to provide an unrivalled moving experience, and your satisfaction means the world to us. If you ever decide to embark on another property venture, please don't hesitate to contact us. We would be delighted to assist you once again. Best wishes, Minors & Brady
5/5
GoogleI have to strongly recommend Cassandra Creak who is such a professional after sales officer I met before. As a new comer to UK, she offers all necessary help throughout my purchase. With her proactive following up (I was timely updated every month for the purchase process and help to negotiate with seller’s solicitor as well), I eventually could move to my dream home shortly. Thanks for the helps of Cassandra and Minors & Brady.
5/5
GoogleCassandra Creak has dealt with all the after sales of my recent sale and purchase. She has been brilliant and always kept me informed, nothing has been too much trouble for her. Minors and Brady were able to sell my property within a short period and the whole team have been very efficient and supportive ar what can be a very stressful time. Thank you all very much.
5/5
GoogleGreat service all round! Gina was very helpful and kept us in the loop throughout the whole after sales process of our house. From the initial valuation, to the viewings and negotiations, and then the after sales service, the team at Minors & Brady were always on hand and we have only good things to say. Thanks!
5/5
GoogleI have used Minors and Brady a couple of times over the last year and the service and expertise they have offered have been fabulous. Cass (Wroxham Branch) has provided immense support to me during the last few difficult months whil the purchase of my property went through, knowing she was always on the end of the phone, when my solicitor wasn't was a great help. Thanks Cass :)
5/5
GoogleI just sold my house with Minors and Brady. The sale was made very difficult due to the buyers solicitors, but Lauren Newby was fantastic at holding the sale together and we got there in the end. Huge thank you to Lauren for being so great at keeping me in the loop and always being available via phone and email. Also a huge huge thank you to Julia Pauluch who oversaw the case at a really crucial point. Julia was fantastic at her job; really friendly and very approachable. The after sales team have been fantastic, thank you!
5/5
GoogleI would highly recommend Minors and Brady to anyone trying to sell their home. We have had amazing service from start to finish. I'd particularly like to say thank you to Lauren & Charlie who were both absolutely amazing during the selling process. Charlie was always prompt with replies to emails and phone calls and Lauren was always so happy to be showing people around and was really enthusiastic about the property. Thank you very much for all your help in making the whole process as straight forward as possible!
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The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,616 reviews rated 4.9 out of 5, followed by Norwich with 2,375.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
