Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleCaitlin was excellent in maintaining contact with us and progressing matters with both solicitors.
Very pleased with her input.
Susan · 19 August 2023 · Minors and Brady Dereham
Agent replied · 14 June 2024
Dear Mrs Betts
Thank you so much for your kind words on our communication and Caitlin's great organisation skills. We agree! She is truly an asset to our team, time and time again providing positive experiences like the one you had.
We thank you for using Minors and Brady for your move, and hope to invite you to use our services again for your next move.
Best wishes
- Minors and Brady
★★★★★ 1/5
GoogleWe had a really disappointing experience with Minors & Brady. Their business model is to send out sales people to do the valuations and to get people to sign up. Comparing them to other agents (and having been told by numerous other people since) the business model is to overprice everything & tell the vendors what they want to hear. It's only natural to them be tempted to go to the agent who tells you they will get the most for your house. Don't fall for it. Look at their listings & pretty much all of them are reduced. Once you've had no interest in the first two weeks & you're then tied into a 20 week contract with them, they will ask you to reduce. They also say the 20 week contract is standard in the industry which isn't true. Pretty much every other agent I've spoken to either does a 1 month rolling contract or 10 weeks. They tie you in for 20 weeks as they know you'll just reduce & reduce until it sell.
We had so many problems with our sale. They tried to squeeze 2 viewings into a 30 min slot. Their staff member arrived late & didn't have a clue about our property, it was embarrassing. Our sale fell through twice which wasn't their fault. But after it fell through the second time, I was asked to reduce the price AGAIN. Even though it had sold twice in the last 3 weeks at the price it was currently listed at. They'll do anything to make their jobs easier. Three days later, we sold for the 3rd time. Imagine if we had reduced as asked to? We would have got much less in terms of offers.
I do feel a bit sorry for the sales team in branch. Their life isn't made easy by having valuers who overprice properties, so the sales team are constantly dealing with angry vendors who have been promised the world & aren't getting any viewings or offers on their property.
We were offered a change in our contract and the opportunity to go joint agency after 10 weeks. I then got a call from the area director who said "I didn't agree to that and it's my area. They didn't run that past me, we don't change our contracts" I literally had it in writing from the other manager. What a way to talk to clients!
Then we got through to "after sales". Where do I start? It seems we only got emails on a Friday afternoon last thing. Our buyers had it on their terms throughout the whole sale as it seemed M&B were too scared to be strong with them in case they pulled out. I must have said about 20 times "our buyers need to close that ISA or it will delay things" all the way through July. Completion was scheduled for 31st July & low and behold on the 27th of July the ISA wasn't sorted!
Minors & Brady genuinely suggested a simultaneous exchange and completion on one day as a solution for the whole thing being so delayed. When we have a 10 month old baby and our vendors have 2 kids, how do they actually think this would work? How do you schedule removals when you are waking up not knowing if you are moving or not. This was simply suggested as when it has exchanged, they get paid! No actual thought for the people who are in the chain.
When we met the valuer initially, we were sold on getting X% over the asking price & having a huge database of people looking for properties exactly like ours. In the end we sold for 10% under the original asking price which was reduced 3 times in 8 weeks as it was so far out from the rest of the market.
Don't be sold on the fact they take nice photographs and their marketing is slick. The whole process was an absolute nightmare from start to finish and it is a massive regret from myself and my wife that we went with Minors & Brady over other agents.
Tom · 19 August 2023 · Minors and Brady Dereham
Agent replied · 14 June 2024
Dear Tom,
Customer service is of utmost importance to us, and we'd like to apologise for any dissatisfaction you experienced during your interaction with Minors & Brady. We genuinely regret that you didn't feel the 5-star personal touch that we always aim to provide on every exchange.
Our team strives to assist movers by offering advice based on comparable data and local market trends. It's essential to adapt to changing market conditions, especially with the recent rise in base rates and mortgage rates. This transition has led to a more competitive market, where sellers may need to adjust their pricing strategy to attract the right buyers.
While we understand your concerns, and we are pleased to note that we were able to assist in completing the sale. We genuinely wish you all the best in your new home and hope your moving experience will be a positive one.
Sincerely, The Minors & Brady Team
★★★★★ 4/5
TrustpilotMelonie was great today was
Melonie was great today was gave knowledgeable about the house was able to give good answers to a question and gave us good ideas about improving the house gave us house leaflets which was a first for me very good professional service.
Warren · 19 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotIt's a tricky time in hte rental market…
It's a tricky time in hte rental market at the moment but luckily Minor & Brady are one of the good estate agents out their. Beth Linton made the process easy and turned our application around in less than an hour. Really glad we went with them and would highly recommend them to anyone.
Henry · 18 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotRosie Turley has been amazing in…
Rosie Turley has been amazing in helping with the after sale of my house and making sure everything went smoothly with the purchase of our new house. She went above and beyond to make sure we completed on the intended day and is always around to answer any questions. She is brilliant!!
Anna · 16 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
Trustpilot10 out of 10
Great team over in the Wroxham branch,super approachable, patient and professional. A special thanks to Luke Savins and Samuel Carpenter who did all they can to ensure a smooth process. Would recommend- Chloe- Kassoe Housing UK
Chloe · 16 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotA really professional and friendly service
A really professional and friendly service!They put me at ease and did not make me feel pressured into using their services. They even gave me good advice about getting as many estimates for my property as possible, from different estate agents, before settling on a figure.Kirsten Stimpson and Karol Wengrzik have been amazing!
Customer · 16 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 4/5
TrustpilotRosie was very helpful
Rosie was very helpful from start to finish, even with all the delays and issues with the house sale. Thanks for all your help!
Simon · 16 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotBeth Linton was very helpful and a…
Beth Linton was very helpful and a pleasure to deal with very good serviceThank you
Thomas · 15 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotFantastic service with this agent
Fantastic service with this agent, I would highly recommend and personally would like to thank Samuel Carpenter who went above and beyond to ensure everything went smoothly for our move-in. BIg thank you and hope we can secure more properties soon with you.
Sarah · 15 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 4/5
TrustpilotSamuel sorted out our problems…
Samuel sorted out our problems efficiently and politely,
Bev · 15 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotLovely job done
Minors and Brady made an awkward sale, not caused by them, move along smoothly. Cassandra Creak kept me up to date with regular calls/email so I didn't have to chase for info.Many thanks
Keith · 15 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotPaul was very professional …
Paul was very professional in showing us around the properties we had booked to see. We didn’t know the area so he was very helpful
J · 15 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotMinors and Brady Norwich
From initial viewings to picking up the keys, I experienced an easy and stress free house buying process through Minors and Brady. Rosie was friendly, professional and always kept me up to date with what was happening both with the property I was buying and the onward chain.
Daniel · 14 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotGreat Service!
Cassandra in aftersales was fantastic. Helped us through difficult times, always ready to help.Thank you very much Minors and Brady
David · 14 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotGreat Viewing
Good showing by Paul of a lovely house. He was very professional and informative about the spec of the house and land.
Caren · 13 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotGreat experience with Emily Bygrave who…
Great experience with Emily Bygrave who was very friendly and answered all our questions. Would definitely recommend!
Naomi · 13 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotHannah of Minors and Bradley in Lowestoft
Hannah showed me around a property, she was very professional, honest and knowledgeable about the property. She also allowed me the time to full explore the property, I didn't feel pressured to view in short time.
Pete · 12 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotGood work, Cass.
Cassandra specifically took complete ownership of the sales process, and all its ins and outs. Given that the purchase was dependent on probate, and several conflicts during that time, the whole process was effectively communicated and professionally handled throughout.Calum
Customer · 12 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotA professional service.
Cassandra Creak was really efficient at ensuring that our purchase went as smoothly as possible. We had a difficult experience with solicitors and Cassandra liased with them to keep things moving. Thanks for everything, Mark and Tracy
Tracy · 12 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotI can’t fault Minors & Brady Lowestoft
I can’t fault Minors & Brady Lowestoft, their service and communication levels for our recent purchase were excellent. I can genuinely say I don’t normally have nice things to say about estate agents. However in this case they were excellent from start to finish. Cassandra Creak especially made the whole process a breeze. We never had to chase her for progress, she gave us regular updates and was always happy to help with any queries.
Mrs · 12 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotVery professional relaxed experience
Very professional relaxed experience , outstanding photos and write up ,felt comfortable from the word go.would highly recommend.
Mrs · 12 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotHannah Graver …
Hannah Graver was a polite and well informed lady. She was able to answer our questions.
Mrs · 12 August 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
TrustpilotThank you so much 😊 for the excellent…
Thank you so much 😊 for the excellent service Cassandra
Carol · 12 August 2023 · Minors and Brady Caister-On-Sea
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