5/5
GoogleDon’t usually write reviews but what an amazing stress free process I had with Miller Metcalfe Westhoughton. Could not recommend them enough, all lovely friendly staff!!
Trusted Agent profile
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Miller Metcalfe estate agents in Bolton and Bury
★★★★★
769 reviews across 3 offices and 3 platforms
Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 769 reviews on three platforms, rated 4.5 out of 5 overall.
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Our offices
Miller Metcalfe's three offices, most reviewed first. Each has its own page.
- Miller Metcalfe Bolton (Burden House)Burden House, 2-10 Bradshawgate, BL1 1DG420 reviews · 284 on Google (4.7)16 in the last 90 days
- Miller Metcalfe Bury9-11 Market Street, BL9 0AH335 reviews · 203 on Google (4.6)29 in the last 90 days
- Miller Metcalfe Bolton (87a Lea Gate)87a Lea Gate, Harwood, BL2 4BQ278 reviews · 146 on Google (4.7)12 in the last 90 days
Awards
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Miller Metcalfe office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleMiller Metcalfe - Horwich. The team at Horwich has been responsive and supportive of our purchase. Saffron Cowburn - sales negotiator has been professional and efficient in handling our initial enquiry and subsequent purchase.
5/5
GoogleThanks to Kelly and the Miller Metcalfe team for the smooth sale of my property using the Bundle package, with me not being in England this helped to make the whole sale process easier to navigate with the property agent and solicitors under one roof. A job well done.
4/5
TrustpilotVery professional regular updates and…
Very professional regular updates and diligent helpful happy staff
5/5
TrustpilotAmy was absolutely amazing when we…
Amy was absolutely amazing when we bought our apartment. She went above and beyond helping us and I don't know how we could have managed without her help. She is cheerful and kept us informed every step of the way. Miller Metcalfe have got an excellent employee in Amy.
5/5
TrustpilotAmy at Miller Metcalfe
Amy at Miller Metcalfe couldn’t have been more helpful during the purchase of our first home. She was contactable via email at all times and even arranged for her colleague to correspond with us during her annual leave! Couldn’t be more grateful for her efficiency and assistance during the process. A credit to Miller Metcalfe!
4/5
TrustpilotMiller Metcalfe Bolton - good experience.
Miller Metcalfe recently acted. On my behalf in the sale of my home. They Co-ordinated the sale and kept me well informed about viewings and offers. This made a stressful process easier for me to manage. I would use them again.
1/5
TrustpilotUntrustworthy
As a landlord, I paid MM to install a new boiler, subject to a 5 year warranty which they confirmed by email. Attempting to use the warranty, only 3 years later, MM deny all knowledge of it despite their email being evidence in my favour. They further suggest that the MM dealt with in 2016 is now in Administration and claims should be against them. No help whatsoever. I would not trust this company any further.
1/5
TrustpilotRented accommodation - not impressed
Recently finished our tenancy. Poor communication and a particular member of staff who was very rude and had a bad attitude. Viewings happened whilst we were at work without us knowing prior and a proper apology not even given, the inventory did not get updated (even after sending 5 emails and receiving a confirmation that they had been updated), total lack of communication, told multiple times that information had been passed on to find out that it never had...misleading. Lack of even wanting to help even with simple things such as asking for an email to sort out an issue. Was told multiple times “no can’t help”. Was only until I pressed further and reminded them of their incompetence that they managed to get an email. It was nearing painful to come and get somebody out and look at a bad leak, which was affecting the whole of the house. There were still jobs that were agreed to be completed when we first moved, that had not even been looked at a year and a half later. The only time they were efficient was when they wanted our money. I would never rent again from Miller Metcalfe, due to the lack of care and consideration that we felt from individual staff.
Agent replied · 14 June 2024
Hello, could you contact our Bolton branch with some more information so we can investigate this further for you? If you can call 01204 535352 or email bolton@millermetcalfe.co.uk, this will be looked into straight away. Thanks
1/5
GoogleRENTING: I would give 0 stars if this was possible. …
Agent replied · 16 June 2024
Thank you for contacting Miller Metcalfe. We are very sorry that you feel that communication has been below our expected standard and would reassure you that we have worked hard over the past year to improve our client communication, but we … More
4/5
GoogleHi as we all know moving home is one of the most stressful thing you will do in your life . choosing miller metcalfe to sell my property was an easy decision to make , Karren price my estate agent was always on hand for advice and with …
1/5
GoogleAfter dealing with Miller Metcalfe as a tenant moving from Brighton to Manchester I am both physically and emotionally drained. The staff were incredibly rude and unhelpful over the phone, and absolutely refused to accomodate our requests …
Agent replied · 28 August 2024
Dear Harry, We are sorry you feel like this and had a negative experience. … More
1/5
GoogleThroughout the 2.5 years of renting a property with Miller Metcalfe I can truly say that they were beyond useless. Every time I called in regards to the property or getting information I was either directed to the incorrect department or …
5/5
GoogleExcellent service from Amy in Bury Rented out a property for me within a week, really nice tenant more than happy with the service! …
Agent replied · 28 August 2024
Hi Colin, thank you for your review of our Bury branch. We wish you all the best in the future :)
5/5
GoogleI have dealt with this branch over the past few years, selling, buying and renting out. Every experience I've had with them has been second to none. Karen is simply brilliant, her customer service and knowledge on the sale …
Agent replied · 28 August 2024
Hi Adam, thank you for your review of our Bury branch. We wish you all the best in the future :)
5/5
Google👩👧👧All the girls in this office are so friendly & welcoming🤗. However, our key contact at the branch is Saffron. She is extremely efficient, not to mention organised & is going above & beyond every time we touch base. At this rate, we're …
5/5
GoogleWe moved to Miller Metcalfe in Westhoughton after having our property with another agent for over a year, with no offers made despite reducing in price. …
5/5
GoogleBrilliant service from Miller Metcalfe Westhoughton. From my initial contact they came out to value my house after office hours and gave me confidence that they could sell it quickly. The house sold in the same week for the full asking …
5/5
GoogleKelly and her team at Miller Metcalfe Horwich have been excellent in helping me navigate the first time buying process. They are efficient, honest and quick to get back to you with any updates or queries. It’s clear that the team are really …
5/5
TrustpilotThe valuation of my apartment
The valuer, Mr Tag, arrived promptly and explained in a professional manner what he needed to do. He was precise and quick. The report was sent in seven days and reflected a fair price. I would highly recommend Miller Metcalfe Surveyors.
5/5
GoogleKellie and her team went above and beyond to ensure we were able to buy our house. They are a lovely, friendly team who are always ready to help. Kellie tried hard to push our purchase through and came up against some issue but was able to resolve them. We are now very happy homeowners. 😁THANKS x
1/5
GoogleNo help what so ever all they want is your money and once they have it shut the door on you also very bad communication to busy chase in money instead of correcting problems
Agent replied · 16 June 2024
Hi Dan, we have looked into your comments and it seems that your issue is with your landlord and out of Miller Metcalfe's control. If you can give our Lettings Manager Amy a call on 01204 535352 she will be happy to see if she can help in any way. Thanks
5/5
GoogleVery professional staff. Amy dealt with all our queries and concerns,
Agent replied · 22 May 2026
Hi Tim thank you for your review of our Bury branch. We wish you all the best in the future :)
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Miller Metcalfe
Which Miller Metcalfe office has the most reviews?
Bolton (Burden House) has the most, with 420 reviews rated 4.4 out of 5, followed by Bury with 335.
Where are the Miller Metcalfe offices?
The three Miller Metcalfe offices, by town:
- Bolton (87a Lea Gate): 87a Lea Gate, Harwood, Bolton, BL2 4BQ
- Bolton (Burden House): Burden House, 2-10 Bradshawgate, Bolton, BL1 1DG
- Bury: 9-11 Market Street, Bury, BL9 0AH
Has Miller Metcalfe won any awards?
Yes. In The Trusted Agent 2026 awards: Miller Metcalfe, Bolton won Trusted Agent.
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