Trusted Agent profile
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★★★★★
769 reviews across 3 offices and 3 platforms
Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 769 reviews on three platforms, rated 4.5 out of 5 overall.
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Miller Metcalfe's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFast efficient professional service from everybody that I dealt with
Hi Brigitte, thank you for taking the time to leave your feedback, it is greatly appreciated. We are pleased to learn that you received a fast and efficient professional service from our dedicated team and that we met with your expectations. Best wishes.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Hi Justin, thank you for taking the time to leave your 5 star rating, it is greatly appreciated. We always strive at Miller Metcalfe to deliver a professional and friendly service and we are pleased that we have met with your expectations. Best wishes.
5/5
GoogleGreat communication at all times regarding the purchase of the property.
Hi Hannah, thank you for taking the time to leave your feedback, it is greatly appreciated. We are pleased to learn that you received great communication throughout the purchase of your property and that we met with your expectations. Kindest regards.
5/5
GoogleVery positive and productive experience with the commercial team.. professional and pleasant, would recommend
5/5
GoogleI had used another estate agent with no luck. My property had a buyer within 2 weeks with Miller Metcalfe.
Hi Paula, thank you for taking the time to leave your feedback, it is greatly appreciated. We are pleased to learn that you had a quick sale with Miller Metcalfe and that we have met with your expectations. Kind regards.
5/5
GoogleA huge thank you to Karen at the Bolton branch we would not of moved without her kind caring responsive telephone conversations. We cannot thank her enough Team Greenhalgh
Hi Team Greenhalgh, thank you for taking the time to leave your feedback, it is greatly appreciated. We will certainly pass on your special thanks to Karen. Best wishes, Team Miller Metcalfe.
5/5
GoogleWe’ve dealt with Ruth at Miller Metcalfe on a few occasions now. Always happy to help and often goes out of her way to ensure the process of finding vacant properties and arranging viewings runs seamlessly.
5/5
GoogleFantastic service throughout. From discussing putting house on market through to completion of sale. Eloise has been our main contact and she has been so approachable with regular communication. Thank you!
5/5
GoogleWe have dealt with Ruth Bates (as a buyer of two properties through Miller Metcalfe) who has been excellent. Proactive, professional and a breath of fresh air to deal with. Ruth, Francesca and the team keep sales moving. They work incredibly hard and are strong on customer service
5/5
TrustpilotHaving worked with Miller Metcalfe…
Having worked with Miller Metcalfe Bolton on several properties over the last 12 months each time they have provide me not only 5* service but I genuinely trust them with my business. Both Amy and Karen are superstars and over the course of 3 sales kept me in touch at all times as well as pushing the sales through with the buyers. Literally wouldn’t use anyone else. Thank you ladies.
Hi Jamie, thank you for taking the time to leave your feedback, it is greatly appreciated. We are very pleased to learn that you received a 5 star service from our dedicated team during the sale of your 3 properties. We always strive to deliver a professional, genuine and helpful service and we thank you for your continued support and recommendation. Best wishes.
1/5
TrustpilotHorrendous service to buy a house
Unfortunately I am interested in a house on their books, trying to get them to put forward the offer and let their vendor reply to the offer has been awful, they have put so many obstacles in the way I am having to now look at other properties as I can't wait for them to decide when and if the vendor can respond
Dear Mrs Bycroft, Thank you for taking the time to provide us with feedback on your experience with Miller Metcalfe. We are sorry to learn of your difficulties and experience with putting in an offer and please be assured that we will look into your complaint and respond shortly with our findings. Best wishes, Miller Metcalfe Dear Mrs Bycroft, I do understand that the process of purchasing a property can be frustrating at times. As an Estate Agency we are obliged to put forward a verbal offer within 24 hours and 48 hours in writing which was achieved. However, I hope you will appreciate that before any offers can be accepted and viewings discontinued, evidence of proof of funds is necessary before the purchase of the property is agreed. I wish you all the best in procuring your new home. Miller Metcalfe
1/5
TrustpilotSo unprofessional
So unprofessional! Originally told us earliest availability was 6 days away. When I called back to confirm (after me and my partner booking time off work) I was informed there was an appointment tomorrow at 12. We both then booked more time off work and confirmed the appointment with Amy. Fast forward to today at 12 and we had to call to see where everyone was we were told our appointment was 11:15. We didn’t get an appointment confirmation because Amy took my email down wrong and we didn’t get a phone call because the agent was older and didn’t want to call us to see where we were on her mobile. When I asked if they couldn’t do the appointment now as we’ve taken time off work and traveled a long way we were told ‘HE has already left and is now in Bury’ but when I asked about the phone call I was told ‘ the agent is an older lady and didn’t want to use her mobile for a business call’. Really don’t know how Amy still has a job as she’s just lost you a lot of business. Contradicted herself repeatedly and can’t even take down an email address.
Dear Ms Graham, Thank you for taking the time to provide us with feedback on your experience with Miller Metcalfe. We are sorry to learn of the frustrating and disappointing service that you received. It does appear from your comments that there was some confusion over the appointment time which I agree, could have been rectified if you had received an email confirmation from ourselves. Please be assured that we will look into your complaint and carry out a thorough investigation and respond shortly with our findings. Best wishes, Miller Metcalfe Dear Ms Graham, Having now spoken with the Manager, we understand that a direct email from yourself was sent to the Branch and in return, the Branch contacted you by phone with their apologies for the misunderstanding and inconvenience caused, which was accepted. At Miller Metcalfe we do strive to deliver an excellent customer service and we sincerely apologise that we fell short on this occasion. Kindest regards, Miller Metcalfe
1/5
TrustpilotShocking customer service
Shocking customer service. We went to view a property and were kept waiting outside in the pouring rain. After 5 mins of waiting outside. I asked the estate agent who was conducting the viewing to just wait in the car. No apologies for running late, no wanting to make us feel welcomed or valued . We turned and left without viewing the property. We both felt that we didn’t want anything to do with MM if that’s the way they treat potential buyers. Rude , unwelcoming and couldn’t care less was the impression we have and will definitely not be ever using MM to buy or sell with ! ** in answer to your Reply: All of what you state is correct. It was the uninviting and less then helpful attitude of your agent. She was far from apologetic nor was she welcoming ! And the fact that no one contacted us as a matter of courtesy to say that the viewings were running late coupled with what both my wife and I felt was very rude. It’s not acceptable to have that attitude to prospective buyers Your apology is far from that! and I feel that you are simply paying lip service . You did indeed fall short and in the light of this pathetic excuse for an apology Did no one ever explain that putting “ I am sorry that you feel “ which precedes an apology Is NOT in any way a meaningful apology . The manner in which MM has approached my complaint has been very shabby and I will NEVER do business with such a company whose customer care is so woefully lacking in genuineness and warmth.
Dear Mr Walker, Thank you for taking the time to provide us with feedback on your experience with Miller Metcalfe. I am sorry to learn that we well fell short of your expectations. Our team do make every effort to promote a first class service and endeavour to make all our customers feel welcomed and valued. Please be assured that we will look into your complaint and carry out a thorough investigation and respond shortly with our findings. Best wishes, Miller Metcalfe Dear Mr Walker, Further to your feedback I have now had the opportunity to investigate your complaint and I outline my findings below. As I understand, 3 separate viewings were arranged at the property by appointment only and an allotted time was given for your viewing at 14:30 pm. On your arrival, our agent greeted and introduced herself and explained that a client was currently in the property and just finishing their viewing and as such, due to the Covid-19 Government guideline restrictions, we were unable to grant you access to the property until the previous client had left. Our agent advised that if you wished to wait in your vehicle, due to the weather conditions, that she would be happy to come and find you. The previous viewing completed in 5 minutes and as promised, our Agent came to find you but as she reached the vehicle you drove off. Unfortunately, on occasion, viewings can over-run in particular during these difficult times when extra precautions are required to ensure the safety of everyone involved and must be our first consideration and priority. Please be assured that we always endeavour to make every effort to ensure that block viewings run as smoothly as possible and allow additional time in between bookings to accommodate circumstances which are out of our control. Thankfully, the delay was of a short duration with a waiting time of 5 minutes. I am sorry that you felt disappointed in the service you received and as a result, left without wishing to view the property. I can confirm that the agent who greeted you is a long-serving member of staff and well respected within the Company and industry and I have been assured that an apology was expressed during your greeting along with a follow up call from the Branch with a further apology. We always strive to deliver a high standard of service to our clients and I am sorry that you felt that we did not meet with your expectations. Kindest regards, Miller Metcalfe
5/5
TrustpilotFrom start to finish Zoe and Laura…
From start to finish Zoe and Laura worked so hard chasing the buyers and solicitors. Couldn't have asked for more support during a long and stressful sale during Covid pandemic. Thank you girls!
Hi Diane, thank you for rating Miller Metcalfe 5 stars and for taking the time to write the review. It is greatly appreciated and we wish you all the best in your new home.
5/5
GoogleJust finished the sale of my house with Miller Metcalfe. Took a long time due to the lockdown interference. But when things moved again the staff kept persuing the sale, and making sure the solicitors were on task. I thoroughly recommend …
Hello Roger, thank you for your review of our Harwood branch! :)
5/5
GoogleI've had opportunity to deal with Miller and Metcalfe and have used their services for both buying and selling 2 homes in the last 7 years so I can speak from experience and from both sides of the table. …
Hi Heath! Thank you so much for your lovely review of our Harwood branch! We wish you all the best in the future :)
5/5
GoogleI would just like to say a huge thank you to Miller Metcalfe for all their hard work over the past several months. We sold our house through them and also bought through them too. A pleasure to deal with and always go that extra mile. …
Hello Danny, thank you for your review! We wish you all the best in the future :)
5/5
GoogleI recently purchased a property which was listed by Miller Metcalfe, Bury. The team were extremely professional and helpful throughout the whole process. Whenever I had any questions or queries, they were always on hand to offer support and …
Hi Matthew, thank you for your lovely review of our Bury branch! We wish you all the best in your new home :)
5/5
GoogleI had an excellent experience with Miller Metcalfe Bury when buying my current house. They were very professional and nothing was ever too much trouble. It was quick and easy, that’s what you need when buying a house. Would highly recommend 😊 …
Hi Charlotte, thank you for your lovely review! We wish you all the best in your new home :)
5/5
GoogleFantastic service from the Bury team at Miller Metcalfe. Amy sold my house the first day it went on the market and Shakira helped to orchestrate my sale and the purchase of my onward property which both went through within the expected time …
Hi Astral, thank you for your review. Wonderful to hear that your house sold the first day it went on the market! … More
5/5
GoogleI was really very happy with Miller Metcalfe in the sale of my house. The communication was excellent all the way through the process. Very polite helpful experienced staff , did their best to make the sale go smoothly and avoid time …
Hi Maria, thank you for your review of our Bury branch, we wish you all the best in the future!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bolton (Burden House) has the most, with 420 reviews rated 4.4 out of 5, followed by Bury with 335.
The three Miller Metcalfe offices, by town:
Yes. In The Trusted Agent 2026 awards: Miller Metcalfe, Bolton won Trusted Agent.
Send Miller Metcalfe a message.
