Trusted Agent profile
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★★★★★
769 reviews across 3 offices and 3 platforms
Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 769 reviews on three platforms, rated 4.5 out of 5 overall.
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Miller Metcalfe's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Googleworst estate agents I have ever had the misfortune of dealing with - there was no communication and we had to contact every step of the way. They were unaware of fees involved and continually referred to someone else. Could never get a straight answer...... awful avoid if possible!
5/5
GoogleHighly recommended. Our lovely agent Saffron was always in touch with me to keep me updated. She was always nice and polite. It was pleasure to deal with her. Thanks again for all your help!
5/5
GoogleI have dealt with Saffron at Miller Metcalfe in Horwich and she has been an absolute star from the start. She has been super helpful and I really appreciate the time and effort she has taken to help me with the process. Thank you again Saffron, I would definitely recommend.
5/5
TrustpilotGood service and the staffs was…
Good service and the staffs was excellent. AMY AND GAYNOR
5/5
TrustpilotViewed a house amazing help from the…
Viewed a house amazing help from the guys!
1/5
TrustpilotIf you have property to rent - AVOID
Twice now this company miller metcalfe in Bolton have placed in non paying tenants. The first tenant cost me a fortune in court costs to remove, they overcharged me to change all the locks, and now I am going through the same process all over again and yet face more costs to evict. Please think carefully before appointing this agency to market your property to rent. Very very unhappy customer.
1/5
GoogleVery poor customer service. House valuation was way too high, completely off. No initiatives to make things move on with the sale (except the last few weeks when notice period started because we ended contract). Not kept in the loop: no …
5/5
GoogleThank you so much for helping us to secure our dream house. What a great team you have, all committed to help and went above and beyond for us. …
1/5
GoogleI have to agree with Jue Cas review. What a huge mistake I made instructing this branch. Initial visit with Leanne, …
5/5
GoogleBased on our recent experience, selling through this branch of Miller Metcalfe, my sister and I have been extremely pleased with both the service and professionalism of everyone involved, including the legal team assigned to our sale. …
1/5
GoogleI saw a 2 bed semi detached new build on Entwistle Road, Rochdale advertised on Rightmove. I contacted Miller Metcalfe,Bury as they were advertising it on Rightmove. …
5/5
GoogleWhen looking to sell my house I wanted an estate agent that was efficient but allowed us to do our own viewings. Miller matcalf offer an online service which suited exactly this and is great value for money. Everything was arranged quickly …
4/5
GoogleWe were impressed by the initial consultation with Ashleigh and the photos taken by Tom. Our house had 2 offers after only a few days which was pleasing. Karen helped keep things moving smoothly but unfortunately when she went on holiday we …
5/5
GoogleJust recently bought a property from Beverley at the Miller Metcalfe branch. She was really quick to check all my details and put through my offer. She came back to me very quickly with updates at each stage of the process. As I was …
5/5
GoogleKellie and her team went above and beyond to ensure we were able to buy our house. They are a lovely, friendly team who are always ready to help. Kellie tried hard to push our purchase through and came up against some issue …
1/5
GoogleI saw a 2 bed semi detached new build on Entwistle Road, Rochdale advertised on Rightmove. I contacted Miller Metcalfe,Bury as they were advertising it on Rightmove. Left my number with staff with promises that they would get back in touch with me. No contact received so I rang them again 2 days later.Again was told they would ring me back. No contact recieved after 2 days. Contacted them via Rightmove and again no contact. I should have learnt from this experience but I was desperate to move I rang them again. Spoke to Emma and arranged a viewing 2 days later and she text me the full address. I turned up for the viewing . Saw a another lady from Metcalfe with a foreign sounding accent who was there showing a couple around another property a few doors down the road from mine . I asked if she would show me round but she didnt have the keys to my property but she offered to call her office to see if Emma was on her way. She came back 5 minutes later saying that the property I had come to see had been sold ! Not only that l but she also said that Emma had told me this when she spoke to me. I asked why would she text me the address then ??? And why would I turn up for a viewing on a Saturday ? I do have better things to do with my time. I'd make a formal complaint if I thought it would make a difference. The property , though, is still advertised on their website! These guys are a joke and caused me loads of problems. Stay away from these cowboys!
1/5
TrustpilotHaving been a tenant for 3.5 years…
Having been a tenant for 3.5 years under Miller Metcalfe, I can safely say that there is absolutely nothing commendable that I can say about them. If you are contemplating renting a property from Miller Metcalfe, I strongly advise you to rethink and rent from elsewhere. If one of their agents takes you around the property and assures you that the property doesn't suffer from mould and damp - do not believe them. If you expect the landlord to fix problems at the house (no running water, no heat, no lights, mould, non-functioning Rayburn), then think again. The only thing that Miller Metcalfe are extremely good at doing is trying to retain the entirety of your tenancy deposit. Avoid. At. All. Costs.
1/5
TrustpilotGenuinely the biggest bunch of morons…
Genuinely the biggest bunch of morons going.Well respected?PFT.Need I say any more?
1/5
TrustpilotAvoid Miller Metcalfe rental properties at all costs!
We rented a property from Miller Metcalfe for 3.5 years in Disley. When we were shown around, we were assured that damp was not an issue with the property. We paid a deposit of £900 and that was held with the DPS. During the 3.5 years we were tenants, we had a number of problems. A few minor issues were fixed by the landlord, but the main issues (mould, mice, severe damp, banging pipe in the toilet every time you flushed, lights above the Rayburn which did not work, periods with no hearing, periods with no running water; a non-working log burning fire) were never fixed at all, despite repeated requests. We served Notice to Quit in due course, and spent the best part of £300 cleaning the property over 2 days. We then received an email from the owner (Alaine) claiming that the property hadn't been cleaned, needed a new carpet and needed new locks, and suggesting a sum in the region of £400 was to be withheld. We responded straight away to that email but had no response whatsoever for a month. After chasing and making a very reasonable proposal, the sum remains with the DPS and looks to be heading to a mediation. Avoid Miller Metcalfe rental properties at all costs!
5/5
GoogleGreat service, kept us up to date with all aspects of the transaction, would definitely use again in the future
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery impressed with the service received and special thanks to Karen and Bev
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bolton (Burden House) has the most, with 420 reviews rated 4.4 out of 5, followed by Bury with 335.
The three Miller Metcalfe offices, by town:
Yes. In The Trusted Agent 2026 awards: Miller Metcalfe, Bolton won Trusted Agent.
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