5/5
GoogleAmanda was very professional and kept me up to date at all times.
Agent replied · 19 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
Trusted Agent profile
Verified
Miller Metcalfe estate agents in Bolton and Bury
★★★★★
769 reviews across 3 offices and 3 platforms
Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 769 reviews on three platforms, rated 4.5 out of 5 overall.
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Our offices
Miller Metcalfe's three offices, most reviewed first. Each has its own page.
- Miller Metcalfe Bolton (Burden House)Burden House, 2-10 Bradshawgate, BL1 1DG420 reviews · 284 on Google (4.7)16 in the last 90 days
- Miller Metcalfe Bury9-11 Market Street, BL9 0AH335 reviews · 203 on Google (4.6)29 in the last 90 days
- Miller Metcalfe Bolton (87a Lea Gate)87a Lea Gate, Harwood, BL2 4BQ278 reviews · 146 on Google (4.7)12 in the last 90 days
Awards
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Miller Metcalfe branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
- Best in PostcodeESTAS Best in Postcode 2026: BL9, SalesBury
ESTAS winners in two years, the group and its branches: 2026, 2025.
ESTAS awards by year, 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: BL1, Lettings (Tenants)Bolton (Burden House)
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
The British Property Awards
Miller Metcalfe and its branches won awards at The British Property Awards in one year, most recently 2025.
British Property Awards winners in one year, the group and its branches: 2025.
British Property Awards by year, 2025
2025 1 Gold and 1 Silver The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Estate Agent in BuryBury
- SilverThe British Property Awards 2025: Regional Estate Agent, North West (Manchester)Bury
Source: The British Property Awards winners lists, as published, linked by year.
Latest reviews from every Miller Metcalfe office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExcellent service from all the team, a special mention for Karen who kept us updated every step of the way throughout the sales process. We would highly recommended 👍 …
Agent replied · 19 June 2024
Hi Carlo, thank you for your review of our Bolton Branch. It is greatly appreciated!
5/5
GoogleProfessional, courteous & always helpful. Would have no hesitation in using them again to sell my house.
Agent replied · 19 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleMiller Metcalfe have been brilliant, in particular Shakira Stasiak. Highly recommend
Agent replied · 19 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleThe staff, in particular Amanda were really proactive and kept us informed all the way through the process, brilliant job
Agent replied · 19 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleI have used Miller Metcalfe twice now to rent out two of my properties and Amy has gone above and beyond, she made me feel at ease throughout the whole process and for this I will always recommend her to friends and family.
Agent replied · 19 June 2024
Hello, thank you for your review of our Lettings team. It is greatly appreciated!
5/5
GoogleI was very pleased with the service and professionalism at Miller Metcalfe estate agents in Bolton especially Amanda and Shakira who put themselves out beyond the norm. I highly recommend the company !
Agent replied · 19 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleAmy and Ellie made finding tenants for our rental property a breeze. They both super professional, communicated throughout the entire process, and definitely made the entire experience less stressful. Thank you once again!
Agent replied · 19 June 2024
Hello, thank you for your review of our Lettings team, it is greatly appreciated!
5/5
GoogleCouldn't recommend Miller Metcalf more highly. From market appraisal right through to completion of our house sale, all the team and in particular Shakira were communicative, calm and super helpful. They providied regular updates and made the process very smooth. Thank you - Karl
Agent replied · 19 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleRating only, no written review.
Agent replied · 19 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleGreat service & prompt responses to queries including weekends !!
Agent replied · 19 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleFantastic service provided by Kelly, highly recommended
Agent replied · 19 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
1/5
GoogleAwful experience dealing with Shakira, lack of correspondence, does not reply to any calls. Wasted time and monies. Avoid dealing with this agent.
5/5
GoogleReally helpful
Agent replied · 28 August 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleAmaizing team at Miller metcalf Bolton! I'm a first time buyer and was very nervous and had no clue what to do or expect.. Miller metcalf guided me through the whole process start to finish and someone was always there to help or answer any questions i had. Amy was my main go to person and I dont know what I would have done without her! I was under alot of pressure to move out from my rental property and she was kind, understanding, and continously reassuring. We are now settled in our new home and loving life. Would recommend Miller metcalf to everyone! Thank you Amy, Alice and shakira!
Agent replied · 19 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleLovely people, great communication Emma , Rebecca ,extremely helpful
Agent replied · 16 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
1/5
TrustpilotMiller Metcalfe Swinton poor
Miller Metcalfe Swinton poor. Sales pitch good, full of promises that never materialised. Promised better service than other agents, didn’t happen. Would only entertain viewers in proceedable position, didn’t happen. Feedback from one viewer we had after we had given notice to terminate contract, on site feedback ‘nothing they didn’t like about the property, just queries about Tree Preservation Orders’. It is a conservation area!! Viewer did say on arrival they had not been given property details and asked how much house was up for. Who views a house without knowing the price! Feedback next day ‘needs too much work for the price’. Question ‘what work?’ Purpose of feedback is surely to identify what can be done to improve property, not just going through the motions. Seemed like feedback was a process not constructive. Asked agent what extra can be done, house has new roof, double glazing, modern kitchen with granite worktops, modern bathrooms, new garage and carport. What extra can we do, no answer because they did not bother to ask the question. Don’t fall for sales hype, need to back that up with delivery.
Agent replied · 14 June 2024
Hello, we appreciate your feedback and apologise for any unmet expectations during your experience with our Worsley office. We want to clarify that our feedback process is designed to relay information provided by viewers. Unfortunately, we can only share feedback that has been conveyed to us during the follow up call and sometimes viewers are quite vague. We understand your concerns and are committed to addressing any internal communication gaps to enhance our services. If you have additional details to share or would like to discuss this further, please feel free to reach out to us directly. Thank you for bringing these matters to our attention. Thanks
1/5
TrustpilotMiller Metcalfe Swinton poor
Miller Metcalfe Swinton poor. Sales pitch good, full of promises that never materialised. Promised better service than other agents, didn’t happen. Would only entertain viewers in proceedable position, didn’t happen. Feedback from one viewer we had after we had given notice to terminate contract, on site feedback ‘nothing they didn’t like about the property, just queries about Tree Preservation Orders’. It is a conservation area!! Viewer did say on arrival they had not been given property details and asked how much house was up for. Who views a house without knowing the price! Feedback next day ‘needs too much work for the price’. Question ‘what work?’ Purpose of feedback is surely to identify what can be done to improve property, not just going through the motions. Seemed like feedback was a process not constructive. Asked agent what extra can be done, house has new roof, double glazing, modern kitchen with granite worktops, modern bathrooms, new garage and carport. What extra can we do, no answer because they did not bother to ask the question. Don’t fall for sales hype, need to back that up with delivery.
Agent replied · 4 October 2026
Hello, we appreciate your feedback and apologise for any unmet expectations during your experience with our Worsley office. We want to clarify that our feedback process is designed to relay information provided by viewers. Unfortunately, we can only share feedback that has been conveyed to us during the follow up call and sometimes viewers are quite vague. We understand your concerns and are committed to addressing any internal communication gaps to enhance our services. If you have additional details to share or would like to discuss this further, please feel free to reach out to us directly. Thank you for bringing these matters to our attention. Thanks
5/5
TrustpilotOutstanding from start to finish Carole…
Outstanding from start to finish Carole Green and her team are just amazing at what they do nothing is ever too much trouble. The communication is next to non definitely the company to use when dealing with selling and buying ! Thanks guys for everything you have done xx
Agent replied · 14 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
4/5
Trustpilot…sale of late mother's house
Our sales consultant Amy Williams was always at the end of the phone to provide updates on the recent sale of my late mother's property and she made the process a little less upsetting than it already was She was professional throughout and able to give guidance in regards to other matters such as probate etc Thanks Amy for your help
5/5
TrustpilotMiller metcalfe Swinton
I recently bought my first home being sold under Miller Metcalfe Swinton. The process went through really quickly with thanks to Chloe. Chloe always picked the phone up straight away and was really great at liaising with the vendor and myself to allow things to be processed in a timely manner.
1/5
TrustpilotProceed at your own risk especially if…
Proceed at your own risk especially if you buy their conveyancing package. They take no ownership of any problems once they have your signature. The branch manager at Culcheth does not support her staff. She’s too busy out on appointments. Myself and my buyer got the sale of the property over the line - no one else. Sales agents go on holiday - no handover - I knew more about what was happening than they did and before they did. Their conveyancing packages are a joke. Despite the fact that we nearly lost the sale, the conveyancing company had to sack their senior solicitor who handled part of the sale - they still continue to sell conveyancing packages. Feel sorry for the sales agents who have to deal with upset sellers and buyers. Not sure what they did for their money. They created a monster and elongated the sale to the point our buyer had to get a mortgage offer extension and we eventually completed on the day his mortgage offer would have run out! Will never use them again or recommend using them.
5/5
GoogleWe had a very good experience from the team at Miller Metcalfe Horwich, specially aimee who looked after the purchase of our property. They were supportive when our chain broke down and tried best to accommodate …
5/5
GoogleMiller Metcalf wasn't so easy to engage with at the outset and getting the property details correct took some to-ing and fro-ing however, once a dedicated property manager (Amanda) took ownership of the sale, we were regularly kept informed …
Agent replied · 19 June 2024
Hi Peter, thank you for your review of our Bolton team. It is greatly appreciated!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Miller Metcalfe
Which Miller Metcalfe office has the most reviews?
Bolton (Burden House) has the most, with 420 reviews rated 4.4 out of 5, followed by Bury with 335.
Where are the Miller Metcalfe offices?
The three Miller Metcalfe offices, by town:
- Bolton (87a Lea Gate): 87a Lea Gate, Harwood, Bolton, BL2 4BQ
- Bolton (Burden House): Burden House, 2-10 Bradshawgate, Bolton, BL1 1DG
- Bury: 9-11 Market Street, Bury, BL9 0AH
Has Miller Metcalfe won any awards?
Yes. In The Trusted Agent 2026 awards, Bolton won Trusted Agent. At the ESTAS 2026 awards its branches won 1 Best in Postcode award. The group and its branches have also won 3 other industry awards since 2025.
