5/5
GoogleGood experience so far, Michael Conneely very friendly and professiona,l always available to help with issues around the property, gets things sorted very quick.
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Mile Estates reviews in London
★★★★★
298 reviews across 2 offices and 3 platforms
Mile Estates has two offices, all in London. Together they have 298 reviews on three platforms, rated 4.4 out of 5 overall.
253
Reviews on Google
All 2 offices
8
Reviews on Facebook
Business-wide
37
Reviews on View Agents
All 2 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers10 reviews
We dealt with Kay at Mile Estates when purchasing a property and the service was so good that we decided to use them again when selling the property. Once again ...Read all 10 from sellers
Buyers11 reviews
These guys are EXCELLENT! Super professional & organised... But super friendly too. We dealt with Kyle & Kay, both lovely chaps. Full of knowledge and full ...Read all 11 from buyers
Landlords2 reviews
We have used Mile as managing agents for rented property for several years and have always found all of the team helpful and efficient in all aspects of their ...Read all 2 from landlords
Tenants11 reviews
I've had a lot of experience with letting agents in London over the last few months so when you come across a really first class service, it shines even more ...Read all 11 from tenants
Our offices
Mile Estates's two offices, most reviewed first. Each has its own page.
Latest reviews from every Mile Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleMiles is the agency you need, it makes moving easy, excellent human team, apartments in impeccable condition, always attentive to your needs.
5/5
GoogleEveryone at Mile was friendly and delightful to work with, and I am thrilled with my rental experience.
Agent replied · 29 July 2023
💚 …
5/5
GoogleI have used Mile Estate for many years - I like the family business approach to clients. My latest dealings have been with Charlie who is a delight! As they say, he could sell fridges to Eskimos. He is cheeky, super-friendly, accessible, responsive, keeps his word and, crucially, he gets the job done. He managed to let my property during Covid-19 lockdown; not a mean feat!! Thanks Charlie!
Agent replied · 29 July 2023
💚 …
5/5
GoogleVery happy with Mile Estate Agents who I bought a flat through. Kyle Goodman (Assistant Branch Manager at Chamberlayne Road branch) was very professional and responsive as well as proactive throughout the process.
5/5
GoogleRating only, no written review.
5/5
GoogleWe were so lucky to rent a flat and have Silvana as property manager. She has been so professional, helpful and efficient. A dream to deal with and a real asset for the company. Thank you so much Silvana!
5/5
GoogleGreat friendly estate agent. Good local knowledge. Kyle was fantastic and extremely helpful, he went above and beyond to add humour and calm the nerves throughout the whole process. He was five star ⭐️ Just extremely personable and …
5/5
GoogleMile's property manager Silvana is absolutely exceptional - after 15 years of renting, I've experienced all sorts and Silvana has been head and shoulders above all. Super responsive, friendly and fair, she always made us as tenants feel like nothing was too much trouble. Couldn't recommend her more highly - thank you Silvana!
5/5
GoogleFriendly staff.
5/5
GoogleEveryone is lovely at the branch and the process didn't take that long. They even helped with my stuff during the move in which was very kind so thank you!
1/5
GoogleI’m something of a loss with Mile. I spoke to Kyle on Thursday and we agreed an appointment for him to do a valuation of our 3 bed semi detached house situated in the neighbouring area. At the end of the call I asked him to email me confirmation for the appointment, no email received. On the day of the appointment, I tried calling the office ahead of the appointment to confirm - no answer. I bet you can guess where this is going....I arrived at the property for the appointment and waited 40mins, Kyle never turned up! No confirmation email, not answering customer calls, not turning up to the appointment - is this how you treat customers? Totally unacceptable and very inconsiderate of other people’s time!! A bit of advice to other vendors looking for a reliable professional agent - DO NOT GO WITH MILE!
Agent replied
Hi Andy, Many thanks for taking the time to leave the above review. We are sorry for the inconvenience caused; as per our recent communications a human paired with technical error lead to both yourself and Kyle not receiving the relevant confirmation emails or diary bookings. A extremely rare mistake but one we apologise and have apologised explicitly for. We received no voicemails however to our office following calls. It is a shame that the aforementioned comments are so disparaging not having used our services. We have contacted you to make amends though respect your intentions to maintain the stance taken. The entire team at mile wish you the best of luck with the sale of your property! Thank you for the feedback it only strives us to improve 💪
5/5
GoogleRating only, no written review.
5/5
GoogleWhatever praise I give Kyle, it won't be enough to describe the level of service he provided to help us navigate the tricky sale of our property. Kyle went above and behind what was required of him. He kept us up to speed throughout the whole process and, where necessary, was available to help us cut through the key issues directly. I would highly recommend his services to anyone (and I already have).
5/5
GoogleMile Estates Kensal branch helped us with our purchase and were extremely supportive and professional throughout. Kyle especially was responsive at all times and really supported us to complete the purchase. Recommend!
5/5
GoogleMile estates sold my house quick and hassle free. A very special thanks to Alex Levy who was amazing throughout the process. He was always available when I needed to contact him. My house was on the market for a year and I tried few agencies but Alex did the job in no time. Very pleased with this estates agent.
1/5
GoogleWe rented a studio on ravenscroft Avenue, which been told by agent Charlie, it coming with parking , all bills inclusive.. Moved in March before lockdown happened, and today 13/03/2020 still haven’t moved a finger about our parking , and kept using our parking as a dumping rubbish place for 5 months , while kept saying to us, is because lockdown. Anytime have a issue with the property, takes more than 1 week to them to sort it out . Every time we try to complain to them, they keep giving excuses or not accepting responsibility. We don’t have a doorbell or letter box for any of 12 flats on this property . Landlord doesn’t seem to care about their property , only to get their money at the end of the month .NegativeResponsiveness, Professionalism
5/5
FacebookGreat service, reliable and friendly staff who understood what I wanted immediately! Highly recommend using this estate agent!
5/5
GoogleSilvana has been amazing! She went above and beyond to help out and was extremely skillful dealing with issues with the landlord. Thank you, Silvana!
5/5
GoogleI recently rented a property from Mile Estates. After finding a suitable property online, i called their offices to arrange an appointment. Not only did i find the staff there helpful and polite both on the phone and at the viewing but when we decided to let the property, found that they made the process as smooth as possible. We were moving quite quickly and had a lot to organise but found that i did not have to worry about anything to do with the let, as everything was taken care of by Charlie. Not only was the initial service impeccable from start to finish, but we were delighted with the advice and information given to us. Furthermore when we were having difficulties with appliances after moving in we were concerned that we would be left without a working washing machine however a quick call to the office and we had it fixed within twenty-four hours. We couldn't have asked for a better service and are very happy in our property knowing we have peace of mind that the flat is being managed by a professional agency.
1/5
GoogleAVOID AT ALL COSTS! I would give them no stars if I could. Completely unprofessional. Fabian Bachelor their agent, sent my partner the agency's address instead of the flat's and two different time slots, 1pm over email and 12pm over text. When asked to confirm, he said to ignore 12. At 5 to 12pm, my partner gets a very curt and rude call asking where we are! We offer to meet him in 30 minutes. After 20 minutes he calls again complaining he's been waiting for 25 minutes and he can't wait any longer and hangs up on my partner! Dodgy, rude, confusing, entitled! So glad we didn't get to see the flat!
Agent replied
Dear Anne, Many thanks for taking the time to note your experience with Mile. We are sorry to hear that the experience underwhelmed enough to declare the above. This is never nice to hear. The management have reviewed the communication between Lucian and Fabian from the weekend. There was certainly a mistake with the two confirmations sent to Lucian for the 12:00 appointment. However on two occasions the correct address was sent (text & email) to meet at 12:00 at the desired/intended property. Lucian had acknowledged via text that the latter 13:00 appointment was an error. We apologise for the confusion and any conduct that was deemed unprofessional. Again it is disappointed to be branded "dodgy" as you note; if you wish to raise the matter further please do feel free to contact: nw10@mileestates.co.uk. Best of luck to you and your partner on your property search.
1/5
Googleasked to see an house they told me to let me know I am still waiting.... trying to contact them back but not answering anymore...... seriously I do not understand what is the problem to reply and say I gave the house to someone else.......VERY VERY UNPROFESSIONAL...... be very carefulNegativeResponsiveness, Quality, Professionalism
Agent replied · 19 June 2024
Dear Emma, Thank you for taking the time to leave a review - I am sorry you feel so strongly this way to note the above. Given these extreme and incredible circumstances we find ourselves in; we still have several staff remaining on furlough meaning we are unable to always reply to enquiries as quick as we would like or had previously been unable. However our office lines are open and cannot see any record of your enquiry. Are you able to email: nw10@mileestates.co.uk so we can look into this further?
5/5
GoogleKyle has been fantastic from start to finish with the purchase of our first home. Has kept us informed throughout, been very responsive and prompt with getting back to us. Will not hesitate to recommend to friends.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleMichael Conneely helped form the Kensal Rise branch helped us to find a lovely new home amidst a very stressful time. He was more than helpful and communication plus process was swift. Thanks.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Mile Estates
How many reviews does Mile Estates have?
Mile Estates has 298 reviews across its two offices, rated 4.4 out of 5 overall: 253 on Google, 8 on Facebook, 37 on View Agents. Company-wide Facebook reviews for Mile Estates are counted once, not once per office.
Which Mile Estates office has the most reviews?
London (51 Chamberlayne Road) has the most, with 215 reviews rated 4.4 out of 5, followed by London (5 Sunnyside Terrace) with 91.
Where are the Mile Estates offices?
The two Mile Estates offices, by town:
- London (5 Sunnyside Terrace): 5 Sunnyside Terrace, Colindale, London, NW9 5DL
- London (51 Chamberlayne Road): 51 Chamberlayne Road, London, NW10 3ND
What do sellers say about Mile Estates?
10 reviews from sellers, rated 5.0 out of 5 on average. For example, ROBERT wrote: "We dealt with Kay at Mile Estates when purchasing a property and the service was so good that we decided to use them again when selling the property. Once again ..."
What do buyers say about Mile Estates?
11 reviews from buyers, rated 5.0 out of 5 on average. For example, ALEX wrote: "These guys are EXCELLENT! Super professional & organised... But super friendly too. We dealt with Kyle & Kay, both lovely chaps. Full of knowledge and full ..."
What do tenants say about Mile Estates?
11 reviews from tenants, rated 5.0 out of 5 on average. For example, Alex wrote: "I've had a lot of experience with letting agents in London over the last few months so when you come across a really first class service, it shines even more ..."
