5/5
Rating only, no written review.
Agent replied · 29 July 2023
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Trusted Agent profile
Verified
★★★★★
298 reviews across 2 offices and 3 platforms
Mile Estates has two offices, all in London. Together they have 298 reviews on three platforms, rated 4.4 out of 5 overall.
253
Reviews on Google
All 2 offices
8
Reviews on Facebook
Business-wide
37
Reviews on View Agents
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We dealt with Kay at Mile Estates when purchasing a property and the service was so good that we decided to use them again when selling the property. Once again ...Read all 10 from sellers
These guys are EXCELLENT! Super professional & organised... But super friendly too. We dealt with Kyle & Kay, both lovely chaps. Full of knowledge and full ...Read all 11 from buyers
We have used Mile as managing agents for rented property for several years and have always found all of the team helpful and efficient in all aspects of their ...Read all 2 from landlords
I've had a lot of experience with letting agents in London over the last few months so when you come across a really first class service, it shines even more ...Read all 11 from tenants
Mile Estates's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
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4/5
Rating only, no written review.
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5/5
Rating only, no written review.
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1/5
Communication so poor that I was unable to even book a viewing. Avoid.
😕 We can't find anyone by that name on our system. We are sorry for your bad experience Sienna, would you be able to email us to discuss further nw10@mileestates.co.uk …
5/5
Great experience with Kyle at Mile-Kensal Rise. Very direct and honest feedback on what we should do and professional and responsive throughout our sale process. Would highly recommend.
Thank you Maya 🥰 It was great to work with you again! …
5/5
Soroush at Mile really cared about us as potential tenants finding a property. I'd highly recommend Mile, very personable, great communication, and really flexible with viewings. Honest and upfront.
Thank you Sarah! Our pleasure 💚 …
5/5
Kyle at Mile Estates is a true professional and an exceptionally mannered individual. He goes above and beyond. I always welcome working with him on both sales and purchases.
Thank you Wael, we appreciate your trust and loyalty. As always, our pleasure. We look forward to the next transaction together!
1/5
I was a tenant for 6 months in a flat managed by Mile Estates. During that time there were several maintenance issues that were never really addressed, for example cracked kitchen tiles and a leaking shower. If you need any information or need something fixed it turns into an endless mission trying to chase things up with them, they don't reply to emails. Regarding the poor maintenance, Mile Estates insists it's not their fault but blames the landlord instead. Some basic digging shows that actually the landlord and the agency have the same director, so maybe they are closer than they would have you believe. If you rent a property from them you'll be pulling your hair out trying to get things fixed. If you let a property through them you'll be paying them a finder’s fee every 6 months.
Thank you for your valuable feedback Jamie. Whilst not all of the above is entirely accurate, we will use your comments as a basis to improve upon. We hope you are well and enjoying your new property.
5/5
Arben Krasniqi went above and beyond to help us secure a perfect rental property, in a very challenging market. He was incredibly professional, communicative, and above all, honest--keeping us informed at each and every step. He always strived to do the best to support us. He's an asset to Mile Estates.
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1/5
How can an estate agents be so incompetent? I travelled an hour to get to my viewing at 10:30, arriving 5 minutes early, the person who’s supposed to show me the property is 30 minutes late coming from an office only 5 minutes away. I was not informed at any point by the agent that he was going to be this late, I had to call Mile Estates myself to find out what was going on. To top it all off, when he finally arrives, it turns out that we can’t even access the property because the tenants are out and the agent doesn’t have the right keys. So I wasted 2 and a half hours of my day travelling and waiting for a viewing that could never have happened anyway because the estate agents don’t have keys for the property. I repeat: how can you be so incompetent?
😔 We are terribly sorry we fell short of the mark here. I believe there is a discrepancy on the timeline above, nevertheless we apologise for any inconvenience caused …
5/5
Marius Ruff and his team at Mile Estates are completely professional and reliable. As a landlord we have had experience with various agents, however, none can compare with Mile Estates - if you have a request no matter how big or small, this will be taken care of immediately. I can’t recommend them enough - you will certainly be in good hands. Thank you.
Thank you Debi, our pleasure as always 💚 …
5/5
Where do I start…our wonderous property industry is plagued with many Estate Agents that have “fallen” into it, these people have no passion, interest or knowledge of anything relating to property and are most of the time just out of school, this does not occur within Mile Estates. The knowledge and passion is almost breathtaking as soon as you speak to them especially Kyle. They love what they do and it shows. I have worked with these guys now for 2 years and a question was asked in my office the other day; which of your clients would you work for if you didn’t work where you do, I named Mile Estates which quite sums up their infectious nature. They will go to the ends of the earth to make sure their client is happy and treated correctly. I would not hesitate, not for a second in recommending these wonderful guys, they are going to grow and grow so either jump on the train or choose an agent that will not be able to sell/let your property then give it to Mile for a higher fee 👍
You gent, thank you Michael
5/5
Great experience at mile showed great professionalism and Charlie was incrediblePositiveQuality, Professionalism, Value
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5/5
Just rented out my property with Mile and they were great! Charlie helped me every step along the way and really found great tenants. Thanks Mile!PositiveResponsiveness, Quality, Professionalism, Value
Thank you as always Brandon, our pleasure 💚 …
5/5
Arben Krasniqi was very kind and patiently waited for me since I was late. He tried really hard to highlight the pros of the property with a friendly smile on his face. It was a great experience altogether.PositiveResponsiveness, Quality, Professionalism, Value
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5/5
Renting in London was made so easy by Charlie at Mile, he is an incredible estate agent who went above and beyond to find us the perfect property to rent. I could not recommend these guys more. Thank you!PositiveResponsiveness, Professionalism
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5/5
Louise was amazing when we had a gas leak even when other landlords were being a pain. Her communication was excellent throughout and also how considerate she was towards my pregnant partner was amazing. Got the issue sorted very quickly and with relevant ease thanks 😊PositiveResponsiveness, Professionalism
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5/5
Second time using Mile Estate Agents (once buying, once selling) and have been very impressed with their responsiveness, professionalism and willingness to go above and beyond to get the deals done. We had a very protracted sale and throughout Kyle was proactive and helping to chase the buyer and their solicitors. Would highly recommend whether buying or selling!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Richard. A true gent 💚 …
5/5
Forget all the stereotypes about estate agents: We have bought and sold with Mile Estates three times over the past 7 years - and every time we have felt in safe, capable hands. Really personal and genuine service and people who really understand the importance of keeping you in the loop during a very stressful time. We highly recommend Mile Estates both for buying and selling, and a special warm thanks to Kyle for finding us what is now going to be our forever-home in the neighbourhood. He knew it was our house before we did: because he knows his clients. HIGHLY recommended.PositiveResponsiveness, Quality, Professionalism, Value
As you know Bronte, it is always our pleasure working with you!
5/5
Recently underwent a move with Mile and they have been very helpful throughout. Fabian was professional and obliging to my specific requirements, which made the whole process considerably easier. Thanks guys 👍🏼PositiveResponsiveness, Professionalism
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5/5
It's been nearly 1 month with mile estate. Very pleased with the agency, reference process went really well within a week with help of Michael all was done, definitely professionalism on his part.PositiveResponsiveness, Quality, Professionalism
5/5
I rented a accommodation last month through mile estates colindale. Michael was my point of contact who was very professional, helpful & accommodating. He was very supportive when I needed to view the place more than once, liased with the landlord on my behalf for few requests that I had & got it all arranged. Even the landlord is very kind and helpful and supportive. Till my Internet got sorted the landlord gave me his WiFi free of charge for a month. I believe both Michael and landlord have done above and beyond to help & support me. I would definitely recommend anyone looking for a accommodation to give Michael a call at colindale branch.PositiveResponsiveness, Quality, Professionalism, Value
5/5
I don't usually write reviews unless they are to complain about something I didn't like. However, in this occasion I am writing to praise the Mile Estates team for their excellent service. October was a sad moment for us as My 19 years old daughter moved out of our place, however, Mile Estates professionals made the process a lot easier to bear and the whole experience was flawless. I highly recommend them for sales and for rentals. Thank you very much guys!!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
Recently underwent a move with Mile and they have been very helpful throughout. Fabian was professional and obliging to my specific requirements, which made the whole process considerably easier. Thanks guys 👍🏼PositiveResponsiveness, Professionalism
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A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Mile Estates has 298 reviews across its two offices, rated 4.4 out of 5 overall: 253 on Google, 8 on Facebook, 37 on View Agents. Company-wide Facebook reviews for Mile Estates are counted once, not once per office.
London (51 Chamberlayne Road) has the most, with 215 reviews rated 4.4 out of 5, followed by London (5 Sunnyside Terrace) with 91.
The two Mile Estates offices, by town:
10 reviews from sellers, rated 5.0 out of 5 on average. For example, ROBERT wrote: "We dealt with Kay at Mile Estates when purchasing a property and the service was so good that we decided to use them again when selling the property. Once again ..."
11 reviews from buyers, rated 5.0 out of 5 on average. For example, ALEX wrote: "These guys are EXCELLENT! Super professional & organised... But super friendly too. We dealt with Kyle & Kay, both lovely chaps. Full of knowledge and full ..."
11 reviews from tenants, rated 5.0 out of 5 on average. For example, Alex wrote: "I've had a lot of experience with letting agents in London over the last few months so when you come across a really first class service, it shines even more ..."