5/5
GoogleMy interaction with Luke and the staff at Mile Estates was excellent. They make the entire process straightforward and manageable. Luke kindly answered my queries and was always available!
Trusted Agent profile
Verified
Mile Estates reviews in London
★★★★★
298 reviews across 2 offices and 3 platforms
Mile Estates has two offices, all in London. Together they have 298 reviews on three platforms, rated 4.4 out of 5 overall.
253
Reviews on Google
All 2 offices
8
Reviews on Facebook
Business-wide
37
Reviews on View Agents
All 2 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers10 reviews
We dealt with Kay at Mile Estates when purchasing a property and the service was so good that we decided to use them again when selling the property. Once again ...Read all 10 from sellers
Buyers11 reviews
These guys are EXCELLENT! Super professional & organised... But super friendly too. We dealt with Kyle & Kay, both lovely chaps. Full of knowledge and full ...Read all 11 from buyers
Landlords2 reviews
We have used Mile as managing agents for rented property for several years and have always found all of the team helpful and efficient in all aspects of their ...Read all 2 from landlords
Tenants11 reviews
I've had a lot of experience with letting agents in London over the last few months so when you come across a really first class service, it shines even more ...Read all 11 from tenants
Our offices
Mile Estates's two offices, most reviewed first. Each has its own page.
Latest reviews from every Mile Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleMile Estates was very supportive throughout the process of my application. Amiable in responding and sorting things on time.They’re real and can be trusted. I am happy and satisfied for this flat , I got the place what I wanted. My big THANKS to Luke for supporting me. He has such a warm heart to help and respond straightaway everytime I asked for assistance.
5/5
GoogleWe sold our flat through mile. Soroush and Kyle were excellent throughout the process. Super helpful, very good communication and just generally nice people to deal with. Thank you!
5/5
GoogleHad a fantastic experience with this property management team! A special thank you to Chloe for her amazing support, she was so nice and always gave quick responses to my questions. The service was professional, reliable, and efficient. Highly recommend for a smooth and stress-free experience!
5/5
GoogleRating only, no written review.
5/5
GoogleHad a great experience with Mile Estates when looking for a new place to stay. Was able to find a great place without any hassle. Taylor in particular was really helpful, personable and made the whole process feel joyful and easy!
5/5
GoogleGood work from Luke, good communication and always available .
5/5
Google2nd time renewing with mile estates, they are incredible, really easy, quick processes. Huge thankyou to Marius for helping me renew my contract here for the 2nd year running and sorting any questions I had. They really help you find a … More
Agent replied · 12 September 2025
Thank you so much for your wonderful review! We’re delighted to hear about your positive experience with our team. Helping our customers find the perfect place and making the process as smooth as possible is always our priority, so it’s … More
5/5
GoogleA brilliant experience through and through! Taylor was great and helpful at every turn!
5/5
Google2nd time renewing with mile estates, they are incredible, really easy, quick processes. Huge thankyou to Marius for helping me renew my contract here for the 2nd year running and sorting any questions I had. They really help you find a home. 100% recommended mile estates, the whole team are amazing, they really look after customers and think about what they want and need in a place. A massive thankyou to Luke for helping me find a place to stay after months of looking and Raniya for all the processing you all made the move so easy.
Agent replied · 24 December 2024
Thank you so much for your wonderful review! We’re delighted to hear about your positive experience with our team. Helping our customers find the perfect place and making the process as smooth as possible is always our priority, so it’s fantastic to know we achieved that for you. A special thank you for highlighting Luke and Raniya’s efforts, they’ll be thrilled to hear your kind words! We’re so happy we could assist you after months of searching, and we wish you all the best in your new home. If you ever need anything in the future, don’t hesitate to reach out
5/5
GoogleA really great experience with Mile Estates. A big thank you to Taylor who was very communicative and flexible throughout the viewing and offer process, and who looked out for us throughout the subsequent steps. Taylor is approachable and … More
5/5
GoogleBrilliant experience - supported throughout by Taylor. Really enjoyed the process of finding our new rental thanks to Taylor. After our first flat fell through , he quickly found another similar property within our budget and was flexible in his timings for showing us around. 2 quick viewings later and we got our offer accepted. Thanks for the support Taylor. Will & Emma
1/5
Google"We don't manage this tenancy" this all what they answer whatever happens. My experience has been, without a doubt, the WORST i have ever had!!!! Despite the contract stating that I should contact the agent or landlord for assistance, you often refused to help, citing that you don’t manage the tenancy. This left me with no choice but to deal directly with the landlady, whose behavior was extremely disrespectful and difficult to tolerate. I had to email you for inquiries that could have been resolved more efficiently had you been willing to assist. Additionally, I requested a tenancy reference, which you declined to provide. Thankfully, I didn’t need it in the end, but it felt like yet another roadblock. Also, I have not received any support or guidance regarding finding a new property, despite your earlier promise (with Luke). The behavior of the landlady was beyond acceptable; she even messaged me about my washing machine being on when I wasn’t at home, which made me feel like I had no privacy. When I requested an invoice for a sink replacement (a perfectly reasonable request), she told me to "go find some manners" and refused to provide it. Despite this, I accepted the £312 claim to be taken from my deposit that I have been waiting for it for almost a month just to avoid further conflict. Living conditions in the property let by Mile estate: -While electricity was stated to be included in the rent, the heating arrangements were inadequate. The heating was limited to just five hours a day, even in freezing weather. Two of those hours were in the morning when I was at work, leaving the flat unbearably cold for the rest of the day. When I raised the issue, I was told to use heavy duvets and she gave me a plug-in heater that barely heated itself and was instructed not to use it for more than two hours at a time. This was far from sufficient and made the living conditions extremely uncomfortable during winter. -I endured living with severe mold that was eating through the studio, spending my own money on removal products and dealing with the health problems it caused. -Additionally, I had to purchase pipe unclogging products monthly to avoid kitchen sink blockages, despite hardly using the kitchen. -I was also not allowed to receive parcels or mail addressed to anyone other than myself, even though the flat was used as a delivery address (not home address). On several occasions, the landlady returned parcels to the sender without informing or consulting me. This caused me to miss receiving important items, gifts, and letters. Despite enduring all these problems, I left the studio for more than three months as i went back home to my country, never caused any issues, never caused any noise (although I frequently heard the landlady shouting and swearing, which created an environment that made me feel scared and anxious in my own home) and always paying rent on time, she continued to blame me for unrelated issues, such as my husband staying over briefly to support me following the recent loss of my father.
Agent replied · 24 December 2024
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the difficulties you faced during your tenancy. We’ve made several attempts to contact you following your review, but unfortunately, we’ve received no response. None of the issues mentioned were brought to our attention during your stay. Had we been made aware, we would have done everything within our capacity to address them in collaboration with your landlord. As you’ve mentioned, we did not manage this tenancy, which limited our involvement and ability to intervene directly. Many of the concerns you’ve raised, such as heating arrangements, the mold issue, and the behavior of your landlord, relate to matters beyond our jurisdiction as an agency. However, if these grievances had been reported to us, we would have sought to mediate and find resolutions wherever possible. Additionally, we did reach out to assist with your property search. Unfortunately, at the time, we did not have any properties available within your specified price range. It’s unfortunate that you’ve chosen to discredit our agency despite acknowledging that your grievances are with the landlady. While we understand the toll this situation has taken on you, we feel it’s important to clarify that we were not given the opportunity to support you formally during your tenancy. That said, we truly hope you are now settled comfortably in your new home. Please rest assured that we have raised your concerns with the landlady to ensure greater awareness of the impact these issues may have had. Should you wish to discuss this further or require any additional assistance, we remain available to help.
5/5
GoogleIf you are looking to buy or sell a property, look no further than Mile Estate. We have worked with Mile on multiple properties and occasions and couldn't recommend or praise them more- They are professionals and know what they doing. Kyle and the the team will sell the property like its their own home. Always think out the box and go above and beyond for their client to get them their fullest value. Throughout the whole process, they will hold your hand and make sure that your home sells! They are highly knowledgeable about the local market and always make sure we feel like a priority. At each step in the whole process, Kyle came through with his commitment to excellence. Highly Recommend If looking to sell or buy in North West London
Agent replied · 24 December 2024
Thank you Jonty, always a pleasure working with you
1/5
GoogleRaniya is very dismissive and needs to work on her customer service skills. She comes across extremely rude whether she knows it or not, never pleasant dealing with
Agent replied · 24 December 2024
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and any impression you may have had of poor customer service. Our team strives to maintain a friendly and approachable demeanor, and we regret that this did not come across during your interactions. We understand that the referencing process can sometimes be challenging, and we’ll use your feedback as an opportunity to improve further. If you’d like to discuss your concerns in more detail, please feel free to contact us directly. We are committed to addressing any issues and ensuring a positive experience for all our clients.
1/5
Google⭐☆☆☆☆ I had a highly disappointing experience with them. From the start, the service was unprofessional and frustrating. The staff seemed unprofessional and indifferent to customers' needs. The representative was dismissive and uninterested in addressing my concerns, making the entire experience unpleasant. I hope they improve their customer relations in the future.
Agent replied · 24 August 2024
Our agency has never dealt with anyone by this name sadly. As we can tell by the structure, it’s not a legitimate review 😞 If you’d like to experience our customer relations for real, we’d love to show you the good service we deliver …
1/5
GoogleAvoid at all costs. Pushy agents trying to access our property without permission (we have given four days a week where they can have full access, along with evenings on the other three, so they’re just being unreasonable) to conduct viewings. Again, avoid, from the looks of other reviews this is not an isolated incident where they are rude and dismissive.
5/5
GoogleJust rented a property through Miles Estates Colindale, everything went great from viewing to moving in. Luke helped us so much, great communication and lovely person to speak with.
1/5
GoogleAvoid at all costs. Pushy agents trying to access our property without permission (we have given four days a week where they can have full access, along with evenings on the other three, so they’re just being unreasonable) to conduct viewings. Again, avoid, from the looks of other reviews this is not an isolated incident where they are rude and dismissive.
5/5
GoogleFantastic, diligent and engaged estate agents - Marius and Louise were always very helpful and responsive.
Agent replied · 24 December 2024
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our team. Marius and Louise will be delighted to know that their efforts and responsiveness made a difference for you. It was a pleasure assisting you, and we’re here anytime you need us in the future. Thanks again for taking the time to share your feedback!
5/5
GoogleI just want to give a big shout out to Luke @Mile Estates who's been giving me the most support when needed. (All bills included) Highly recommended and professional. Thanks @MileEstate.
5/5
GoogleBrilliant Customer service !!! Punctual, honest,helpful , trustworthy. We got it most of the support what we needed. The young Gentleman called Luke , he is Fantastic, kind, helpful!!! Highly recommended Thanks Mile estate and Luke
5/5
GoogleI had very good experience renting a home from Mile estates colindale. They are so helpful and professional. Specials thanks to Luke for arranging everything through renting process. Highly recommend this great team.
1/5
GoogleRented from these guys and the landlord didn’t use tenancy deposit scheme, I struggled receiving my deposit back for 147aHarvist Road. Mile made it clear it wasn’t there problem and couldn’t care less
Agent replied · 19 June 2024
Thank you for reaching out and expressing your concerns regarding the handling of your tenancy deposit. We sincerely apologise for any inconvenience you may have experienced in this matter. Your feedback is invaluable to us as we continuously strive to improve our services. Upon reviewing our records, it seems there may be some confusion regarding the tenancy deposit scheme and MILE's involvement. It's important to clarify that MILE did not manage the property you rented two years ago; therefore, the responsibility for registering the deposit lay with the landlord. However, we understand that this process can be complex, and our team is always available to provide guidance and support to both tenants and landlords. We also want to acknowledge the efforts made by several members of our staff in assisting you during your tenancy, including providing advice on referencing and facilitating your transition to your next property. We genuinely care about our tenants' well-being and aim to ensure a smooth and positive experience throughout their time with us. We were disappointed to learn that you felt the need to leave a negative review (12 months since we last advise you), especially considering the assistance and support provided to you noting your difficulties to successfully pass the referencing process. Nevertheless, we appreciate your feedback and take it seriously as we work to address any areas for improvement. Please know that our door is always open if you wish to discuss this matter further or if there's anything else we can assist you with. We genuinely wish you the best of luck with your future endeavours and hope that your next rental experience exceeds your expectations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Mile Estates
How many reviews does Mile Estates have?
Mile Estates has 298 reviews across its two offices, rated 4.4 out of 5 overall: 253 on Google, 8 on Facebook, 37 on View Agents. Company-wide Facebook reviews for Mile Estates are counted once, not once per office.
Which Mile Estates office has the most reviews?
London (51 Chamberlayne Road) has the most, with 215 reviews rated 4.4 out of 5, followed by London (5 Sunnyside Terrace) with 91.
Where are the Mile Estates offices?
The two Mile Estates offices, by town:
- London (5 Sunnyside Terrace): 5 Sunnyside Terrace, Colindale, London, NW9 5DL
- London (51 Chamberlayne Road): 51 Chamberlayne Road, London, NW10 3ND
What do sellers say about Mile Estates?
10 reviews from sellers, rated 5.0 out of 5 on average. For example, ROBERT wrote: "We dealt with Kay at Mile Estates when purchasing a property and the service was so good that we decided to use them again when selling the property. Once again ..."
What do buyers say about Mile Estates?
11 reviews from buyers, rated 5.0 out of 5 on average. For example, ALEX wrote: "These guys are EXCELLENT! Super professional & organised... But super friendly too. We dealt with Kyle & Kay, both lovely chaps. Full of knowledge and full ..."
What do tenants say about Mile Estates?
11 reviews from tenants, rated 5.0 out of 5 on average. For example, Alex wrote: "I've had a lot of experience with letting agents in London over the last few months so when you come across a really first class service, it shines even more ..."
