Trusted Agent profile · Buckinghamshire

Michael Graham estate agents in Newport Pagnell, Woburn Sands, Aylesbury and 6 more

4.7

★★★★★ Excellent

1,439 reviews across 9 offices and 4 platforms

michaelgraham.co.uk

Michael Graham has nine offices, in Newport Pagnell, Woburn Sands, Aylesbury, Princes Risborough, Towcester, Milton Keynes, Hitchin, Buckingham and London (Buckinghamshire). Together they have 1,439 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,323

Reviews on Google

All 9 offices

Facebook logo

3.0 / 5

2

Reviews on Facebook

All 9 offices

Yell logo

1.8 / 5

4

Reviews on Yell

All 9 offices

Trustpilot logo

110

Reviews on Trustpilot

Business-wide

Our offices

Michael Graham's nine offices, most reviewed first. Each has its own page.

Latest reviews from every Michael Graham office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We had a very traumatic time with our house move due to the corona virus and sale chains collapsing. Steve Tillyer was outstanding during this period and his calm and professionalism helped to get us through stormy waters to completion. I would highly recommend Michael Graham as top class Estate Agents

Chris · 15 June 2021 · Michael Graham Princes Risborough

Agent replied · 14 June 2024

Thank you for your 5 star feedback. We are delighted you received such a positive experience with Michael Graham despite the challenges brought on by the pandemic

5/5

Google

Paul was our main contact and thank goodness he was on board this sale! Never easy- we had challenges and hurdles all the way through. Paul was professional, knowledgeable with brilliant communication skills which kept everyone informed of progress and intentions from all parties. ..... and... he was our vendor’s agent, so technically not directly involved with us! Cannot recommend this office highly enough. Special mention to Steve as well who successfully saw it all through at the end. The ale is on us!PositiveResponsiveness

FrozenFire6000 · 15 June 2021 · Michael Graham Princes Risborough

5/5

Google

Steve Tillyer was the agent coordinating the purchase of our first home and I genuinely can't recommend him enough. He guided us through the process and being as in charge of what was happening as he was made it far less stressful than it otherwise might have been. I would and will recommend Steve and Michael Graham to anyone looking for an estate agent in the area.PositiveResponsiveness, Quality, Professionalism

A · 15 June 2021 · Michael Graham Princes Risborough

Agent replied · 14 June 2024

Thank you very much for your kind words. We're thrilled to hear you've had such a good experience with Steve and the team. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us.

5/5

Google

I have just completed on probably one of the most complex sales ever and quite honestly, we’d still be struggling through if Steve from the Princes Risborough office hadn’t been at the helm. He was the go between for all buyers in the chain and their solicitors. He just somehow managed to get things done (even outside office hours) in a truly efficient and professional manner. I absolutely wouldn’t hesitate to recommend using this company for any property sale or purchase. All the staff were a pleasure to deal with and the all round service was second to none.

Maria · 15 June 2021 · Michael Graham Princes Risborough

Agent replied · 14 June 2024

Thank you so much for taking the time to leave a review, and for your kind words Maria. We are pleased to hear that you have found your experience to be so positive. Please be assured that your kind comments will be passed on to Steve and the Princes Risborough team. Please do let us know if we can be of any further assistance in future.

5/5

Google

We had a pleasant experience when dealing with Michael Graham Estate Agents in Princes Risborough. Steve Tillyer was the agent we were in communication with when buying our home: his experience, good communication and straightforwardness were just what we wanted, and he helped ease through our purchase quickly and efficiently. Thanks.PositiveResponsiveness, Quality, Professionalism

Ed · 15 June 2021 · Michael Graham Princes Risborough

Agent replied · 14 June 2024

Thank you very much for your kind words. We're thrilled to hear you've had such a good experience with Steve and the team. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us.

5/5

Google

My wife and I have just purchased a property marketed by Michael Graham. During the course of the long and complex negotiations we dealt mainly with Steve Tillyer but to a lesser extent with the charming Brenda. Both gave such a brilliant service that I would gladly recommend them to anyone. Steve went out of his way to help us in anyway that he could. His friendly manner and professionalism was an immense help to us and without this help we probably would have not ended up buying the house of our dreams. Thank you Steve and Brenda for everything it was so much appreciated by us...... John & Val GodfreyPositiveResponsiveness, Quality, Professionalism

John · 15 June 2021 · Michael Graham Princes Risborough

5/5

Google

We would have no hesitation in recommending Michael Graham as an estate agents to manage either the selling or buying of a property. We used them for both, and are now very happily in our new home. We had previously been with another agent for 9 months and not received an offer, but after just a few weeks with Michael Graham we had an offer and were able to be in the position to move forwards on our new home. Steve Tillyer managed the process for both the sale and purchase incredibly well, and we are so grateful for the time and dedication he put into both to ensure a successful outcome. We had just had a baby also so it was a stressful time but Steve & his colleagues did everything they could to make things as easy for us as possible - thank you so much!!!

Jennifer · 15 June 2021 · Michael Graham Princes Risborough

5/5

Facebook

Thank you to Anna, at Michael Graham in Stony Stratford. She managed to obtain not one, but three offers for my property, in challenging circumstances during the pandemic. She was punctual, friendly and professional and I'd be pleased to use her again :-)

Liz · 4 June 2021 · Michael Graham Buckingham

1/5

Trustpilot

Not well represented and dreadful sale process

We sold our property via the stony strafford branch recently. We must say that we are totally disappointed with the service we received. First, we felt under represented by the sale agent. She occasionally undermined our property from its location to the condition of the property even though our property is still within the NHBC warranty and built by a well known developer. Second, the vetting of the buyer is very poor. We were told at the eleven hour that the buyer is not able to afford the initial asking price after 5 months into the process. This leaves us no other choice but to meet half way with the buyer as we were very close to completing our new property purchase. Third, the sale agent constantly bother us to provide information to the buyer's solicitor even though it was clear that the buyer's solicitor has been very slow to response. Our solicitor has a transparent event logging system so we can see how quickly they have responded but the sales agent doesn't seems to understand it. Fourth, on the completion date, the sale agent kept asking if we are going to drop the keys at the office as though we have a choice. We don't understand why she kept asking the same question and refusing to meet us at the property.To be fair, the initial meeting with the senior manager has given us confident that we are in good hand however the sale agent who took over just made the whole process dreadful and painful to go through. We have used other local agencies before in previous sales and they have exhibit a much higher professionalism. We were definitely better represented by them achieving the asking price we wanted. We will not recommend this agency to anyone we knew. Paying more doesn't always mean you get the best value.

Chan · 22 May 2021 · Michael Graham Milton Keynes

5/5

Google

Rating only, no written review.

Dan · 13 May 2021 · Michael Graham Buckingham

Agent replied

Thank you

5/5

Trustpilot

I sold my house in Olney via the local…

I sold my house in Olney via the local Michael Graham branch and I also purchased through Michael Graham in Bedford. I dealt with Jonathan Selsby for the sale and Mark Williams for the purchase, both were very professional.Michael Graham were way ahead of other agents in terms of marketing video, sales particulars and photographs.I would definitely use Michael Graham in the future if I sold again.Paul

Consumer · 26 April 2021 · Michael Graham Milton Keynes

5/5

Google

Despite the fact we were the buyers of the property not the sellers Gareth from the Michael Graham team was always available, helpful and kept us informed of the progress of our move every step of the way, going above and beyond to try to ensure a smooth transition in what is a very stressful process. I wouldn't hesitate to recommend them

Stuart · 23 March 2021 · Michael Graham Buckingham

Agent replied

Thank you so much for taking the time to leave a review, and for your kind words. We are pleased to hear that you have found your experience with us to be so positive.

5/5

Google

Rating only, no written review.

Rob · 13 March 2021 · Michael Graham Buckingham

Agent replied

Thank you for leaving us a five star review.

5/5

Google

Nothing was too much trouble and Gareth went the extra mile to ensure a smooth house buying experience. From now on I would only use Michael Graham for any future moves. First class!

David · 9 March 2021 · Michael Graham Buckingham

Agent replied

Thank you very much for your kind words David. We're thrilled to hear you've had such a good experience with Gareth and the team. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us.

5/5

Google

Rating only, no written review.

Yehuda · 2 March 2021 · Michael Graham Buckingham

Agent replied

Thank you

4/5

Google

Rating only, no written review.

Andrew · 21 February 2021 · Michael Graham Buckingham

Agent replied

Thank you for your rating Andew.

5/5

Trustpilot

Very happy with their service

Just sold a property with Michael Graham (Buckingham). Very happy with the service, fair fees, lots of viewings booked on first day of appearing on Rightmove (though sold to the first viewer). Great write up and photos, and great communication throughout.

Helen · 19 February 2021 · Michael Graham Milton Keynes

5/5

Google

The team at Micheal Graham were always responsive and helpful during the process of purchasing of our home in November 2020.

Kelly · 15 February 2021 · Michael Graham Buckingham

Agent replied

Thank you for taking the time to leave us a review. We are pleased to hear that you have found your experience to be so positive.

5/5

Google

Rating only, no written review.

Alfie · 23 January 2021 · Michael Graham Buckingham

Agent replied

Thank you for your five star rating.

5/5

Google

Gareth could not have been more helpful and professional. His honesty and openness was a refreshing change. We felt that he really cared about our family finding our perfect next home and he went out of his way to make sure he could fit in viewings of houses that fitted our wish list perfectly, at the last minute, out of hours and around our busy work schedules. I highly recommend Michael Graham estate agents in Buckingham for excellent help and care in finding your next home.

Nicola · 23 January 2021 · Michael Graham Buckingham

Agent replied

Thank you for taking the time to leave us a review Nicola. We are pleased to hear that you have found your experience to be so positive. Please be assured that your comments will be passed on to the Buckingham Team.

1/5

Trustpilot

Be Careful When Using this Company

I wanted to share the extremely poor service I received last year from this estate agent. MG did facilitate the sale of my home but the service level was very poor after a sale was agreed. I have bore in mind COVID and staff being furloughed but there is only so many allowances you can make when they charge so much!! The amount charged does not in anyway reflect the service level my buyer and I received. It would take to long to itemise everything that went wrong but suffice as to say neither party will ever use this company again or recommend it. A complaint was made but the response from the company was they felt their service levels were good enough!!. There is a ongoing complaint going through to the Ombudsman.

Customer · 20 January 2021 · Michael Graham Milton Keynes

5/5

Google

Helpful and friendly team

Chris · 12 December 2020 · Michael Graham Milton Keynes

Agent replied · 11 December 2024

Thank you for your review. We are pleased you had such a positive experience with us.

5/5

Google

I used Michael Graham to sell my house. Great photography, good feedback from viewings. Gareth was excellent at communication and did a great job at pushing the move along despite the stressful lockdown situation. Would highly recommend!

Laura · 25 October 2020 · Michael Graham Buckingham

Agent replied

Thank you for your review Laura. We are pleased to hear that you received a high standard of service from Gareth and the team at Buckingham. Please do not hesitate to get back in touch should you need us again in future.

3/5

Google

Rating only, no written review.

Sure · 25 September 2020 · Michael Graham Buckingham

Agent replied

Thanks for leaving us a rating. If you have any feedback then please do let us know.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Michael Graham, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Michael Graham and its branches won The Negotiator Awards in one year, most recently 2016.

Negotiator Awards winners in one year, the group and its branches: 2016.

Negotiator Awards by year, 2016

Source: The Negotiator Awards winners lists, as published, linked by year.

EA Masters

Michael Graham and its branches won awards at EA Masters in three years, most recently 2020.

EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.

EA Masters by year, 2018 to 2020

Source: EA Masters winners lists, as published, linked by year.

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Questions about Michael Graham

Which Michael Graham office has the most reviews?

Newport Pagnell has the most, with 385 reviews rated 4.6 out of 5, followed by Woburn Sands with 376.

Where are the Michael Graham offices?

The nine Michael Graham offices, by town:

  • Aylesbury: 28 Temple Street, Aylesbury, HP20 2RQ
  • Buckingham: 4-5 Bridge Street, Buckingham, Buckinghamshire, MK18 1EL
  • Hitchin: 20 Bucklersbury, Hitchin, SG5 1BG
  • London: 322a Portobello Road, London, W10 5RU
  • Milton Keynes: 445 Midsummer Boulevard, Milton Keynes, MK9 3BN
  • Newport Pagnell: 24 St. John Street, Newport Pagnell, MK16 8HJ
  • Princes Risborough: 24 Market Square, Princes Risborough, HP27 0AN
  • Towcester: 138 Watling Street East, Towcester, NN12 6BT
  • Woburn Sands: 2 Aspley Hill, Woburn Sands, MK17 8NJ
Has Michael Graham won any awards?

Yes. In The Trusted Agent 2026 awards, Newport Pagnell won Gold, Woburn Sands won Gold and two more branches won Trusted Agent. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South East. The group and its branches have also won 3 other industry awards since 2016.

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