Trusted Agent profile · Buckinghamshire
★★★★★
1,439 reviews across 9 offices and 4 platforms
Michael Graham has nine offices, in Newport Pagnell, Woburn Sands, Aylesbury, Princes Risborough, Towcester, Milton Keynes, Hitchin, Buckingham and London (Buckinghamshire). Together they have 1,439 reviews on four platforms, rated 4.7 out of 5 overall.
1,323
Reviews on Google
All 9 offices
2
Reviews on Facebook
All 9 offices
4
Reviews on Yell
All 9 offices
110
Reviews on Trustpilot
Business-wide
Michael Graham's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMicheal Graham were a delight to deal with and made the process of looking for our home a stress free process. A special mention to Leonora who helped us along our journey
Thank you so much for your kind review Hannah. We are so happy to hear that you've had a great experience with us. Our goal is always to do our upmost to assist our customers and we're very pleased to see this reflected in your experience.
5/5
GoogleLeonora was brilliant, professional and smart. She made us feel at ease on what is a stressful journey and would recommend her highly.
Thank you so much for your review Maria. We are so happy to hear that you have had a great experience with our team, especially Leonora.
5/5
GoogleThank you Leonora for all your useful advice in our property journey! Would recommend to everyone looking to buy or rent in Notting Hill, Michael Graham are excellent and extremely kind throughout our search for a property.
Thank you so much for this review Alicia. We are so happy to hear that you've had a great experience with us and that Leonora helped you so effectively.
5/5
GoogleWe have recently purchased a property through Jo at Michael Graham. Having dealt with multiple estate agents in our search, there is no doubt Jo was significantly better than any of the others. Her local knowledge and her knowledge about the house were first class. In addition, she was not afraid to say so if she did not know an answer. Questions by e-mail or text were answered promptly and phone calls always returned. In summary, we cannot fault our experience with Michael Graham.
Thank you so much for your kind words Spike. We are delighted to hear you have had a great experience with us and that Jo assisted you so well. Our goal is to always do our utmost to help our customers and we are very pleased to see this was reflected.
5/5
GoogleVery professional service.
Hi Keelan, thank you for taking the time to write your kind review, it is much appreciated and we are pleased you are happy with the service Michael Graham provided.
5/5
GoogleGareth Redman was super helpful throughout the whole process and made all the difference at the end. We really felt looked after.
Hi Jason. Thank you for taking the time to write your review. We are very pleased to hear you had a great experience with our team and that Gareth looked after you so well.
5/5
GoogleExcellent experience from start to finish from the Buckingham team. A special mention to Gareth who kept me fully informed throughout the process. I would highly recommend.
Hi Louise, thank you so much for taking the time to write this review and for your kind words. We are delighted to hear your experience with the Michael Graham team was positive and that Gareth assisted you so effectively.
5/5
GoogleI got valuations from four estate agents and immediately I was impressed at how professional Michael Graham in Princes Risborough was. Nothing was too much trouble. Negotiation was straightforward and the team was cohesive and all its members were aware of all the issues. They are a great team. Paul Copping started the ball rolling and Steve Tillyer managed a complex sale arrangement very well indeed. Nicola was a brilliant negotiator and pulled out every stop to get things moving. Cassie at reception kept things going well while colleagues were occupied. Potential buyers must have been impressed. When one lives 150 miles away it was so reassuring to have such a professional team managing the sale active and keeping me up to date as the sale progressed. And they offered so much useful advice. And the coffee was great too. if you want to sell your house go to Michael Graham in Princes Risborough. It is the best Estate Agent.
5/5
GoogleThank you to Caroline and all the fabulous team for an excellent service.all round. After a disappointing experience with another agent we were very nervous sellers, Caroline was always available with updates reassurance and advice. They were professional, fast and very helpful. Highly recommend.
Thank You Jayne, your comments are really appreciated and we are delighted to hear you are settling well into your new home.
5/5
GoogleBought a house through Michael Graham. A very friendly helpful team. Nothings too much trouble. Highly recommend so hard to get this kind of service from any company nowadays. A special mention goes to Bailey who looked after me from day one, a true diamond. Thank you so much.
Good Afternoon Mr Mann. We're delighted to hear you've had a great experience with our team, in particular Bailey. Our goal is to do our upmost to assist our customers. It's great to … More
5/5
GoogleThe service at Michael Graham is one of a kind. Very helpful and caring, a very good house agent with lovely staff. I have been with Jane and Magda for over 4 years now, they always reach out from time to time. Special!
Dear Ian, Thank you for taking the time to leave a review. We're pleased to hear your experience with us was positive and that Jane and Magda assist you so effectively.
5/5
GoogleThe service at Michael Graham is one of a kind. Very helpful and caring, a very good house agent with lovely staff. I have been with Jane and Magda for over 4 years now, they always reach out from time to time. Special!
Dear Ian, Thank you for taking the time to leave a review. We're pleased to hear your experience with us was positive and that Jane and Magda assist you so effectively.
5/5
GoogleA huge thank you to Jo Armitage at Michael Graham at Towcester, she has been a huge help on a recent sale for us professional and responsive and would not hesitate to recommend.
Hi Emma, thank you for taking the time to write your review. We are very pleased to hear Jo has been so supportive throughout your sale.
5/5
TrustpilotI got valuations from four estate…
I got valuations from four estate agents and immediately I was impressed at how professional Michael Graham in Princes Risborough was. Nothing was too much trouble. Negotiation was straightforward and the team was cohesive and all its members were aware of all the issues. They are a great team. Paul Copping started the ball rolling and Steve Tillyer managed a complex sale arrangement very well indeed. Nicola was a brilliant negotiator and pulled out every stop to get things moving. Cassie at reception kept things going well while colleagues were occupied.Potential buyers must have been impressed. When one lives 150 miles away it was so reassuring to have such a professional team managing the sale active and keeping me up to date as the sale progressed. And they offered so much useful advice. And the coffee was great too.if you want to sell your house go to Michael Graham in Princes Risborough. It is the best Estate Agent.
Dear Russell,Thank you so much for your review! We’re pleased to hear about your positive experience with the Michael Graham team in Princes Risborough. It's wonderful to know that the whole team all played a part in making your sale as smooth and stress-free as possible, especially given the distance.Your kind words mean a lot to us, and we’re so glad we could offer you the reassurance and support you needed throughout the process.Thank you again for choosing Michael Graham, and for recommending us so highly. If you ever need assistance in the future, we’re here to help!Warm regards,The Michael Graham Estate Agents Team
5/5
GoogleWe were very happy with the professional way Gareth dealt with our purchase. He remained cheerful and calm throughout the process, always providing informed and clear advice. We could not have asked for more. Mr and Mrs Cole
Hi Rachel. Thank you so much for taking the time to write this review. We are delighted to hear your experience with us was positive and Gareth assisted you so effectively.
5/5
GoogleAlthough we did not purchase a house through Michael Graham, the agent we consistently dealt with always seem to be committed and have his clients’ interests at heart, both buying and selling.
5/5
GoogleMichael Graham were fantastic throughout our buying and selling process. They kept us well up to date with progress and helped us negotiate the purchase of our dream house. A massive thanks to Steve and the team.
1/5
TrustpilotMichael Graham, MK as one of the worst firms in the UK
We recently had the unfortunate experience of dealing with Michael Graham, Central Milton Keynes for the purchase of our new property, and it was nothing short of a nightmare. Unlike Chewton Rose, who efficiently handled the sale of our previous home, Michael Graham was disappointingly unprofessional and unresponsive throughout the entire process.From the very beginning, Michael Graham's lack of proactivity was evident. Their communication was poor, and they failed to keep us updated on important developments. On the day of completion, the situation deteriorated further. Both the branch manager and another key team member were unreachable, leaving us in a lurch at a critical moment.After the completion, we were left standing outside our new home with four vans, while Michael Graham was conspicuously absent including the previous owners. To add insult to injury, one of their representatives had the audacity to lecture us on patience instead of taking responsibility for the chaos.Michael Graham's contribution to the process of handing over the keys was non-existent. We had to wait four excruciating days for the previous owners to move their belongings, causing significant inconvenience and stress. Our movers couldn’t put our stuff as per allocated rooms due to ex-owner belonging. Throughout this ordeal, Michael Graham remained offline and uncontactable, from the day before completion to weeks afterwards. Not once did we receive an apology for their abysmal service.In summary, our experience with Michael Graham has been a complete disappointment and a source of immense frustration. Their unprofessionalism and lack of accountability have left us deeply dissatisfied. We would strongly advise against using Michael Graham for buying or selling your property. It is a shame and a disappointment to have encountered such poor service.We will never recommend Michael Graham and would suggest looking elsewhere for reliable and professional estate agents. Do consider Chewton Rose, Central Milton Keynes, found them very professional and proactive.Thank you
Dear Muhammad,Thank you for sharing your experience. We are truly sorry to hear that your recent purchase with Michael Graham in Central Milton Keynes was so disappointing. We regret the lack of communication, support, and the delays you faced, especially on completion day. This is not the level of service we strive for, and we understand your frustration.Your feedback is important, and we will address these issues with our team to improve our service. If you’re open to discussing this further, we would appreciate the opportunity to make amends.Kind regards,The Michael Graham Estate Agents Team
5/5
GoogleAbi, and the rest of the Michael Graham team were amazing from start to finish when it came to renting my property out. They answered all my questions and worked super quickly to an unhelpful tricky timescale I needed everything to happen. Abi and Olly specifically were outstanding throughout and it was a pleasure to choose them. Another mention to the team managing my property for me, who have been responsive, thorough and helpful throughout to date and who I'm grateful to for fully managing my property!
Hi Kathryn, thank you so much for taking the time to write your review. We are very pleased you have been happy with all the lettings team and your experience was so positive.
1/5
GoogleWe recently had the unfortunate experience of dealing with Michael Graham, Central Milton Keynes for the purchase of our new property, and it was nothing short of a nightmare. Unlike Chewton Rose, who efficiently handled the sale of our previous home, Michael Graham was disappointingly unprofessional and unresponsive throughout the entire process. From the very beginning, Michael Graham's lack of proactivity was evident. Their communication was poor, and they failed to keep us updated on important developments. On the day of completion, the situation deteriorated further. Both the branch manager and another key team member were unreachable, leaving us in a lurch at a critical moment. After the completion, we were left standing outside our new home with four vans, while Michael Graham was conspicuously absent including the previous owners. To add insult to injury, one of their representatives had the audacity to lecture us on patience instead of taking responsibility for the chaos. Michael Graham's contribution to the process of handing over the keys was non-existent. We had to wait four excruciating days for the previous owners to move their belongings, causing significant inconvenience and stress. Our movers couldn’t put our stuff as per allocated rooms due to ex-owner belonging. Throughout this ordeal, Michael Graham remained offline and uncontactable, from the day before completion to weeks afterwards. Not once did we receive an apology for their abysmal service. In summary, our experience with Michael Graham has been a complete disappointment and a source of immense frustration. Their unprofessionalism and lack of accountability have left us deeply dissatisfied. We would strongly advise against using Michael Graham for buying or selling your property. It is a shame and a disappointment to have encountered such poor service. We will never recommend Michael Graham and would suggest looking elsewhere for reliable and professional estate agents. Do consider Chewton Rose, Central Milton Keynes, found them very professional and proactive. Thank you
Good Morning Mr Shahnawaz. Thankyou for taking the time to leave us feedback. We are sorry to hear about your concerns, it is disappointing to read you were unhappy with the service you received. When a customer tells us of a poor experience, we focus on taking action to address the problem and stop it from happening again. As part of this process, we ensure the feedback we receive is passed to the relevant team. This allows us to make improvements in the service we offer and maintain the high standards of service that we pride ourselves on. We are sorry that you were disappointed on this occasion and ask that you contact us by phone or email if you wish to discuss the matter further. Kindest Regards The MKC Team
5/5
GoogleGreat communication and support throughout the house buying process.
Thank you for taking the time to write your review Chris. We are very pleased to hear you had a great experience with our team.
5/5
GoogleCharlie supported the whole process, explaining what was needed for renting and helped throughout. He made life a little easier at a time when there was a lot needing to be done. He worked to tight timescales and we had the place rented quickly. Professional service given.
Thank you Clare that is really good to hear.
1/5
GoogleWell that was a first time experience. Michael Graham made me an appointment to view a property and they didn’t show and no one was at the property either. Try calling and after 20 mins got through to a call centre who said that they will get the customer service team to call me back. Wasted 50 miles of my time driving there and back. Thanks for NOT apologising for your mistake.
Good Afternoon Mr Qamardin When a customer tells us of a poor experience, we focus on taking action to address the problem and stop it from happening again. As part of this process, we ensure the feedback we receive is passed on to the relevant team. This allows us to make improvements in the service we offer and maintain the high standards of service that we pride ourselves on. We will look into this and come back to you as soon as we can. The MKC Team
5/5
GoogleMichael Graham (New Pagnell office) team has been amazingly supportive during the purchase of our new property. The communication was very clear and we received timely updates. Thank you Catherine and the team.
Dear Hiva, We are so pleased to hear of the support, clear communication and timely updates you've received during your property purchase. Our goal is to do our upmost to assist our customers. Thank you for taking the time to write about your positive experience with us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Graham, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Graham and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Silver The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Michael Graham and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.
EA Masters by year, 2020 to 20182020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
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Newport Pagnell has the most, with 385 reviews rated 4.6 out of 5, followed by Woburn Sands with 376.
The nine Michael Graham offices, by town:
Yes. In The Trusted Agent 2026 awards, Newport Pagnell won Gold, Woburn Sands won Gold and two more branches won Trusted Agent. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South East. The group and its branches have also won 3 other industry awards since 2016.
