Trusted Agent profile
Verified
★★★★★
989 reviews across 4 offices and 3 platforms
McFarlane Sales & Lettings has four offices, in Swindon (two offices), Cricklade and Marlborough. Together they have 989 reviews on three platforms, rated 4.5 out of 5 overall.
900
Reviews on Google
All 4 offices
48
Reviews on View Agents
All 4 offices
41
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ...Read all 13 from sellers
Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ...Read all 6 from buyers
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ...Read all 6 from landlords
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ...Read all 11 from tenants
McFarlane Sales & Lettings's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for McFarlane Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleTianah was very professional and helpful when showing us round the property that we were subsequently successful in acquiring. Many thanks Tianah and McFarlane Property.
Hi Donna, thank you so much for your kind review. It really does mean a lot to us and we appreciate you taking the time to write this. I will certainly pass on your comments to Tianah. Many thanks
5/5
GoogleVery happy with service of McFarlane. All professionally done from valuation to marketing property by Tianah Poynter. Kept up to date and feedback of offers to come to a satisfactory conclusion.
Hi Pauline, Thank you so much for your lovely review. It really does mean a lot to us that you have taken the time to post this and I will certainly pass your comments on to Tianah. Many thanks
5/5
GoogleWe were able to secure a great apartment via McFarlane within about 1.5-2 weeks of applying. We wanted to extend our heartfelt thanks to Ms. Emily Costin and the McFarlane team for the support they provided. Their dedication and effort made the entire process smooth and stress-free. We are truly grateful for your assistance! Keep up the great work! Thank you once again!
Dear Chamika, thank you so much for your lovely review. I will certainly pass on your comments to Emily. I wish you all the very best in your new home. Kind regards, Shaun
5/5
GoogleFrom viewing to negotiating it all ran smoothly! Tianah was very efficient and did all the required leg work to make it as simple as posible Much appreciated
Thank you for your review, Tommy. We are delighted to hear about your positive experience and will pass your comments to Tianah.
5/5
GoogleTianah is excellent and very professional with positive approach to our requirements
Dear Vishal, We're thrilled to hear about your positive experience with Tianah! Our team is dedicated to meeting your requirements with professionalism and a can-do attitude. Thank to for acknowledging our efforts. We look forward to continuing to serve you with excellence. Warm regards, McFarlane Sales Team
5/5
GoogleRating only, no written review.
Dear Larissca, Thank you so much for the 5* Review. We really do appreciate you taking the time and effort to post this. Many thanks
5/5
Googlei had a viewing today with mcfarlanes. i booked it with charlotte oxley and she was absolutely wonderful. she gave me lots of information about the property and you could tell she was knowledgeable about the properties mcfarlane have available. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Dear Alessandra, Thank you so much for your glowing review and five-star rating! We're thrilled to hear about your positive experience with Charlotte Oxley. Our team prides itself on knowledge and customer care, and we're glad this shone through during your property viewing. We look forward to assisting you further! Warm regards, The McFarlanes Team
5/5
GoogleAnita is very lovely and professional estate agent with the friendly and constructive approach.
Dear Piotr, thank you so much for your lovely review. Anita really does go above and beyond and we really appreciate you taking the time and effort to write this.
5/5
GoogleThis is a good sales and lettings company, their staff are very supportive. Anita is an exceptionally person took her time to take us around the properties, she constantly get in touch with us. Found what we like. Thanks Anita👍 …
We're grateful to hear that Anita provided exceptional service and helped you find a property you like. Thank you for choosing McFarlane Sales & Lettings and for taking the time to write this review.
5/5
GoogleRating only, no written review.
We're pleased to hear you had a positive experience with McFarlane Sales & Lettings. Thank you for your feedback, it really is appreciated.
5/5
GoogleI’m extremely pleased with the service received from Macfarlanes Old Town, the staff are very friendly, professional and knowledgeable and did a fantastic job for me
Hi Jo, thank you so much for your kind review. We really do appreciate you taking the time and effort to write this. We wish you all the very best for the future.
5/5
GoogleI got fantastic support with securing my lease. Referencing was automated and quite fast, with responses to questions answered promptly. I'm extremely happy with the services received.
Your positive feedback is greatly appreciated. We are thrilled to hear that you had a fantastic experience securing your lease with us. Thank you for choosing McFarlane Sales & Lettings.
5/5
GoogleRating only, no written review.
Dear Canishka, thank you so much for your 5 star review. We really do appreciate you taking the time and effort to provide this. Kind regards
5/5
GoogleAnita was lovely and very professional. Very nice lady.
We're really pleased to hear that Anita was lovely and very professional. Thank you for your kind words.
5/5
GoogleVery friendly and professional staff
Martin, thank you very much for taking the time to leave a review, it is really appreciated.
5/5
GoogleI recently had a property viewing with Anita Cowley and it was a fantastic experience. Anita was extremely knowledgeable about the property and the local area, providing detailed and insightful information. She was friendly, approachable, and patient, allowing me to take my time during the viewing and answering all my questions thoroughly. 5☆
Dear Aliston, Thank you very much for your wonderful review and five-star rating! We are thrilled to hear about your positive experience with Anita Cowley. It's always our goal to provide comprehensive, friendly service, ensuring our clients feel well-informed and at ease. Your feedback is greatly appreciated, and we look forward to assisting you further in your property journey.
1/5
GoogleAwful awful awful renting experience, avoid at all costs! First of all, the moving in and referencing process was an absolute nightmare. Then when we moved in to the property the fridge wasn't working, there was no hot water coming out of the shower, the extraction fan was broken and still really greasy, holes in the floorboards, tiles missing, door handles hanging off, none of the lightbulbs worked, oven was filthy, and belongings from previous tenants still left in the draws. Although they are adamant it had been 'professionally cleaned'. They forced me to sign the inventory before they had even given me the keys. I was told I had 7 days to let them know if anything didn't match the inventory, which I did. However upon moving out, I found out that the issues I raised hadn't been recorded and therefore a substantial sum has been taken out of our deposit. So I have had no choice but to pay for their administrative errors, despite us leaving the house in a much better state than it was in when we moved in. When we speak to them on the phone, they tend to be agreeable with our issues (where there is no paper trail), but then their actions don't align. During our tenancy, we received an email to say they are putting the rent up by £100 per month "in line with market value" as per their lettings manager's recommendation, despite it already being the most expensive property of this type in the area. We asked for an explanation and justification for this, but were never given one. It is our opinion that they wanted us to move out, so that they could profit from charging the landlord all the tenancy fees to get some new tenants in there. When we moved out and they had to provide references to our new lettings company, they missed out a lot of context in the information they provided, which caused lots of issues for us. This is depsite us checking with them what information would be passed over and them assuring us that it would all be fine - again it was all over the phone, so no paper trail which is convenient for them! If you are renting with them, I would urge you to get written confirmation of everything. Do not trust any conversation you have with them that isn't recorded. I have spoke to other people who have had similar experiences with McFarlane as well. They do not have the tenants best interest in mind whatsoever, only their own.
Hannah, Thank you for taking the time to write a review although I am surprised by the content. We do take feedback very seriously and use this to improve our services to all of our clients. However, I do think that the points you have raised do require further examination and comment. You mention that when you applied for the property the referencing process was an absolute nightmare. The referencing is undertaken by a third party independent referencing company, not McFarlane. The vast majority of tenants do not have any issues with the process, however, if you cannot supply all of the requested documentation or there is a negative issue with one or more of your references this can delay the process. You were asked to sign as having received the inventory prior to moving in to the property. You were also advised that you had 7 days to make any observations in relation to the property and annotate these on the inventory. After 7 days the inventory is closed and locked. You did not make any amendments to the inventory at all. You did email us almost a week after moving in to the property to advise of some issues you had with the property and requested that we investigate and resolve these. To give this some context, you contacted us at 1.29pm, we then spoke with the landlord and instructed the contractor at 1.50pm, you were then emailed at 2.24pm with an update on which contractors would be attending. When the engineer came out to look at the issue with the shower, despite you previously agreeing that they could use the management set of keys for access, they could not get in to the property as you had dropped the latch on the inner door, so this appointment had to be re-booked. You mention in your review that when you moved out of the property the issues you had raised on move in had not been recorded and a substantial sum had been taken from your deposit. As stated previously, although you were given 7 days to update your inventory on move in you did not make one amendment. There were several issue raised on your move out report, but the landlord agreed to undertake these works at his own expense and not charge you. The only deduction made against your deposit was for the property to be cleaned. As the property was professionally cleaned prior to you moving in, this is not an unreasonable request. You also mention that you had no choice but to pay for our errors. As stated, all that we have made a claim for is the cleaning of the property. You were advised that you could appeal this with the Tenancy Deposit Scheme and submit supporting evidence, but you chose not to do this. You did receive a rent increase of 8.3% after living in the property for 15 months, considering that over this period rents have increased between 10-15% and landlords mortgages have increased in excess of 50% again I do not think this unreasonable. Notwithstanding the above I do wish you the very best in your new home.
5/5
GoogleTheresa, we just want to say a heartfelt thank you for being such a lovely letting agent. You’ve always responded promptly to any queries we’ve had over the past seven years, and we’ve truly appreciated your support. We’ve been so happy here and have created some wonderful memories. Thank you!
Dear Steve, thank you so much for your lovely review. I am so pleased you have enjoyed your time in your home. We wish you all the very best for the future.
5/5
GoogleI have had such a positive experience with Tianah and Macfarlane. Great communication, quick responses and supportive when needing certain paperwork from me. I’ve now been passed on to Jo, the sales progressor, who explained she would touch base with me every two weeks. Great to know that support is there. I really recommend.
Good morning Sharon, thank you so much for your kind review it really is appreciated. I wish you the very best with your move.
5/5
GoogleI was looking at purchasing a new build property and used the developers assisted purchase programme to sell my existing property. Mcfarlane were selected as the agents and Laura/Tianah came out to take photos etc and my property was on the market within days. I eventually decided to withdraw from the transaction but the service received from Laura/Tianah was really good and I would not hesitate to use them if I do decide to sell in the future.
We're delighted to hear about your positive experience with Laura and Tianah at McFarlane Sales & Lettings. Thank you for sharing your feedback!
5/5
GoogleIt was wondfull meeting Anita very good communication patient and open to give information kind and friendly any one meet her would be pleased to meet her I strongly give her 5 🌟 🤩 …
Hi Nargis, thank you so much for your lovely 5* review. Anita is a real asset and we really appreciate you taking the time to post this review. Thank you
5/5
GoogleOngoing relationship with McFarlane's to find tenants for our property over the last few years. Professional, trustworthy, very helpful and understanding - in contrast to the last company we used ! (a well known competitor)
Thank you for your lovely review Pete. It was great to work with you again and we wish you the best of luck with your new tenants. Please don't hesitate to get back in touch if we can offer any help or assistance in the future.
5/5
GoogleI'm a Landlord with McFarlane and have been dealing with Emily Costin lately while renewing a tenancy. She's been absolutely brilliant throughout. Very responsive and thorough and I'd recommend her and the team highly.
Hi Sharon, thank you so much for your 5* Review. It really does mean a great deal and we appreciate you taking the time to write this. Best wishes.
5/5
GoogleA huge thank you to Victoria in the Marlborough office for all her support and help finding our new home. From our first meeting when we popped into the office, we have been really impressed with Victoria's communication and updates. She went above and beyond at our viewings with her patience and friendly advice about the property market and facilities in the Marlborough area. Victoria has made the daunting prospect of relocating and finding a new home much easier for us. Thank you.
Hi Katie, Thank you so much for your lovely review. It really does mean a great deal to us to have such wonderful feedback. Wishing you all the very best.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swindon has the most, with 483 reviews rated 4.1 out of 5, followed by Cricklade with 300.
The four McFarlane Sales & Lettings offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, Andy wrote: "I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ..."
6 reviews from buyers, rated 4.7 out of 5 on average. For example, Amanda wrote: "Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ..."
6 reviews from landlords, rated 4.2 out of 5 on average. For example, Sophie wrote: "As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ..."
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."
Yes. In The Trusted Agent 2026 awards: McFarlane Sales & Lettings, Cricklade won Trusted Agent.
